Vape 360 Uk Reviews 

314
TrustScore 4.5 uit 5

4,3

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Beoordeeld met 4 van de 5 sterren

Ordering was straight forward tho its hard to navigate account and wanting to look at points and how to spend them, i find sometimes i put stuff in a basket and log into account only for things not to... Toon meer

Beoordeeld met 5 van de 5 sterren

I wouldn't use anyone else for my vapes. I tried Mandarin dojo refills this time as my regular fizzy cherry were out of stock. Unfortunately I didn't like it but my sister does. So she is now enjoyi... Toon meer

Beoordeeld met 5 van de 5 sterren

Used this family run company for quite awhile now. Recently had an issue with an order placed (possibly fault on RoyalMails side) so reordered and the same thing happened again. Contacted Vape360 and... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I recently used the Click & Collect service from 360 Vape UK and had a really smooth experience. The ordering process was quick and simple, and my order was ready for collection exactly when promised.... Toon meer

Bedrijfsgegevens

  1. Vaporizer winkel

Geschreven door het bedrijf

Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

314 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 53% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,3

Alle reviews

(314)

134 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Absolutely shocking customer service!

Absolutely shocking customer service!! Always used and previously had no issues at all however now have an issue with a non disposal vape customers service do not want to know! Email replies appalling, passing blame to manufacturer and told to contact them but then advised that I won't receive much help even if I contact the manufacturer!!!! Will not be using these ever again so disappointing

14 februari 2024
Review zonder uitnodiging
Logo Vape 360 Uk

Antwoord van Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Beoordeeld met 5 van de 5 sterren

EXCELLENT

To say it’s a little family run business I wouldn’t go anywhere else! Also very helpful online and on the phone to say dpd lost my parcel and I had no luck with them for 4 days the senders are extremely excellent and helped me fix it right away so thank you!

1 februari 2024
Review zonder uitnodiging
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Antwoord van Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Beoordeeld met 1 van de 5 sterren

No refund

They don't offer a refund.

24 juli 2023
Review zonder uitnodiging
Logo Vape 360 Uk

Antwoord van Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Beoordeeld met 1 van de 5 sterren

This business does not anything about vapes

This business does not know anything about vapes or vape tanks and the person i spoke to struggles with english.

I questioned about the uwell valyrian 2 pro tank, on the description they have copied over from the uwell original website that the tank can hold upto 8ml liquid.

I already have one but i recently brought the 8ml glass and found that they dont fit the uk valyrian 2 pros.

I called and asked you have this description that it holds up 8ml liquid is it guaranteed. This person kept saying we do 2ml tanks and its best you use 2ml and funny thing is he kept repeating the same thing with "you know" at the end of his sentence.

Does not know anything about vapes or tanks i really dont understand how these guys run some of these vape shops when they have no knowledge and they are fobbing people of by giving the wrong descriptions

23 januari 2024
Review zonder uitnodiging
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Antwoord van Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Beoordeeld met 1 van de 5 sterren

They messed up my order and when I…

They messed up my order and when I tried to return the incorrect item I was told to keep them as an apology and when I placed my next order they would include the missed vapes. I placed another order, no extra vapes arrived so I emailed the company and have been fobbed of over and over again even though I have all the proof. I won't be using this company again shocking customer service

19 januari 2024
Review zonder uitnodiging
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Antwoord van Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Beoordeeld met 5 van de 5 sterren

Return customer highly recommend

I have ordered in bulk twice now and I am over the moon with the products I received. They offer great prices and fast delivery and better yet is the choice of brand and flavours. I like sweet tasting disposable vapes so I’m working my way through the site to find my favourites. Have recommended friends who are also happy with the quality of the products and will continue to rave about vape360 and the rewards system is fantastic too just an added bonus to an already seemless experience. Keep
It up guys

29 december 2023
Review zonder uitnodiging
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Antwoord van Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Beoordeeld met 5 van de 5 sterren

Very quick delivery

Very quick delivery. Always good prices. Been a customer for a long time excellent service

30 november 2023
Review zonder uitnodiging
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Antwoord van Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Beoordeeld met 5 van de 5 sterren

speedy delivery with excellent customer…

speedy delivery with excellent customer service, I am strongly suggest vape 360 to all my friend

21 november 2023
Review zonder uitnodiging
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Antwoord van Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Beoordeeld met 5 van de 5 sterren

Dragbar is good. Service is excellent

Dragbar is good - Twin Pack at low price.
Good services
Fast Delivery

21 november 2023
Review zonder uitnodiging
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Antwoord van Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Beoordeeld met 1 van de 5 sterren

Horrible costumer service

First time I ordered 10 out of the 15 vapes were missing. It took multiple emails and a week to get the missing vapes sent. Second time I ordered half my order was wrong. When I contacted them they said the flavour I ordered was out of stock, so like basically enjoy this flavour. I told them I don’t like this flavour, and the answer was you got them really cheap, like at a really discounted price and if you wanted to send them back, shipping would cost more than the actual vapes so what do you want to do. I told them I don’t like this flavour and I won’t be using it so I want a refund. The answer was: this is not the outcome we were hoping for. And created a label to send them back with Royal mail 48. This was almost 3 weeks ago. Didn’t hear from them since. Will never use them again.

1 november 2023
Review zonder uitnodiging
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Antwoord van Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Beoordeeld met 5 van de 5 sterren

Great company to deal with

Great company to deal with. Had a few questions regarding the rewards system, my emails were responded to straight away answering all my questions. When I received an order with a small item missing this was sent straight out to me with my next order. Reliable, trustworthy company and the customer service is excellent. Also great products and good value. Only recently started using this company but know that they will always have my future business as everything is so easy and hassle free with them which is somewhat of a rarity nowadays with companies. Keep up the good work 👍

10 november 2023
Review zonder uitnodiging
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Antwoord van Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Beoordeeld met 5 van de 5 sterren

vape selection is amazing

vape selection is amazing. delivery was overly quick backed with absolutely awesome customer service to help choosing awesome flavors.

9 november 2023
Review zonder uitnodiging
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Antwoord van Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Beoordeeld met 5 van de 5 sterren

Vape360 has the best value around!

It was getting very expensive for me buying vapes in convenience stores for 5 or 6 pound a piece and i thought from now why not just buy in bulk and save at least £100.00 every month?

So that is what I did.

After searching online through so many vape stores I came across Vape360 and they had the best customer reviews and their business model was the easiest for me to use in terms of what I wanted.

I came across a ten pack of cola Lost Mary vapes for a reasonable price and i could not refuse, so i bought two just to last me a good while.

I would highly recommend Vape360 as they offer the best deals and the best value for money, easy communication and the best prices around.

I will definitely put through another order soon!

12 oktober 2023
Review zonder uitnodiging
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Antwoord van Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Beoordeeld met 5 van de 5 sterren

Absolutely amazing service from these…

Absolutely amazing service from these guys … order is always on time and there is always someone available to answer any question I definitely recommend and worth 5 ⭐️⭐️⭐️⭐️⭐️

11 oktober 2023
Review zonder uitnodiging
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Antwoord van Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Beoordeeld met 5 van de 5 sterren

I love to buy my vapes from Vape 360…

I love to buy my vapes from Vape 360 Uk.
They provide the best service, quick delivery and professional customer service.
Thanks,
Esperanza

7 oktober 2023
Review zonder uitnodiging
Logo Vape 360 Uk

Antwoord van Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Beoordeeld met 1 van de 5 sterren

Terrible service

Terrible service, received order with 3 vapes missing. Contacted them to advise. 1st Email reply asked for order number again, did that, then 2nd e mail sent me a copy of original shipment to tell me its on its way, advises received that but missing vapes, then after 3 days was asked for packaging, advised didnt have it as recycled, then received yet another mail to ask if I was ordering again as they would send 1 vape with it, Even though i'm missing 3!! Have no idea if i'll ever see the missing vapes, wouldnt use them again. Very poor customer service

5 oktober 2023
Review zonder uitnodiging
Logo Vape 360 Uk

Antwoord van Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Beoordeeld met 5 van de 5 sterren

Love these vapes

Love these vapes! So delicious

7 oktober 2023
Review zonder uitnodiging
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Antwoord van Vape 360 Uk

We're absolutely delighted to hear about your positive experience! Thank you for choosing Vape 360 and for taking the time to share this review. Your satisfaction is our greatest reward.

Beoordeeld met 5 van de 5 sterren

Good prices and easy to use website

Good prices and easy to use website

27 september 2023
Review zonder uitnodiging
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Antwoord van Vape 360 Uk

We're absolutely delighted to hear about your positive experience! Thank you for choosing Vape 360 and for taking the time to share this review. Your satisfaction is our greatest reward.

Beoordeeld met 5 van de 5 sterren

100% Satisfaction

Very good service. Substantial variety of products. Prices are also very competitive. No hesitation to recommend anyone.

5 oktober 2023
Review zonder uitnodiging
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Antwoord van Vape 360 Uk

We're absolutely delighted to hear about your positive experience! Thank you for choosing Vape 360 and for taking the time to share this review. Your satisfaction is our greatest reward.

Beoordeeld met 5 van de 5 sterren

I had a fantastic experience shopping

I had a fantastic experience shopping, the website is user-friendly, making it easy to browse their extensive range of vaping products. The ordering process was smooth, and my items arrived promptly. The quality of the products met my expectations, and their customer service was responsive and helpful when I had a query. I’ll be returning customer for sure. 🙌

20 september 2023
Review zonder uitnodiging
Logo Vape 360 Uk

Antwoord van Vape 360 Uk

We're absolutely delighted to hear about your positive experience! Thank you for choosing Vape 360 and for taking the time to share this review. Your satisfaction is our greatest reward.

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