Ordering was straight forward tho its hard to navigate account and wanting to look at points and how to spend them, i find sometimes i put stuff in a basket and log into account only for things not to... Toon meer
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Lees wat reviewers zeggen
I wouldn't use anyone else for my vapes. I tried Mandarin dojo refills this time as my regular fizzy cherry were out of stock. Unfortunately I didn't like it but my sister does. So she is now enjoyi... Toon meer
Used this family run company for quite awhile now. Recently had an issue with an order placed (possibly fault on RoyalMails side) so reordered and the same thing happened again. Contacted Vape360 and... Toon meer
Bedrijf heeft geantwoord
I recently used the Click & Collect service from 360 Vape UK and had a really smooth experience. The ordering process was quick and simple, and my order was ready for collection exactly when promised.... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.
Contactgegevens
3 Sagar St, M8 8EU, Manchester, Verenigd Koninkrijk
- 01615649336
- contact@thevape360.com
- vape360.co.uk
4,3
Uitstekend
314 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 53% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Amazing flavours
the delivery was quick. They have amazing flavours that you can't find in shops. The taste of the disposables were amazing as were the e-liquids, they are also cheap and affordable and plus the free delivery and free returns. i highly recommend using this company
13 juni 2024
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Brilliant customer services
Brilliant customer services.
See you again
1 juni 2024
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Excellent service
Excellent service, great people to do business with.
1 juni 2024
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Antwoord van Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Great customer service every time
Great customer service every time! I’ve ordered from a number of companies selling same products but customer service has been unhelpful and frustrating. Since I started ordering from this company, they have given me no reason to shop anywhere else. Keep up the great work!
30 mei 2024
Review zonder uitnodiging
Antwoord van Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Great service and 100% reliable
Great service, next day delivery, great prices! And an actual human you can speak with if you have any problems - in this day and age that’s rare! Lovely company, highly recommend
31 mei 2024
Review zonder uitnodiging
Antwoord van Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
10/10
Excellent company always send on time and will help in anyway they can to sort if I have an issue. Great vapes too! 10/10
24 mei 2024
Review zonder uitnodiging
Antwoord van Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
I’ve been ordering from Vape 360…
I’ve been ordering from Vape 360 regularly for a long time now. Deliveries always arrive efficiently and are far cheaper than my local Vape shops. Excellent customer service, with a great range of products.
22 mei 2024
Review zonder uitnodiging
Antwoord van Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
They have supplied vapes to my 15 year…
They have supplied vapes to my 15 year old daughter.
How are you not varifiying ages? This is illegal.
22 mei 2024
Review zonder uitnodiging
Antwoord van Vape 360 Uk
We take age verification extremely seriously and are concerned about this allegation. We have a strict age verification process with 1Account that verifies every customer's age before any order is processed or shipped.
We fully comply with all legal requirements and would never knowingly sell to minors. Please contact us directly at [email/phone] so we can investigate this matter immediately and provide you with full details of our verification procedures.
Fantastic Service
I've been shopping online monthly with Vape360 for about 12 months. I always find the goods are received on time and in good condition. Today I received my regular oder and found that I had been sent some incorrect products - the first time this has ever happened and clearly a genuine Mistake. I called up and spoke to a real person (John), who apologised for the error, told me to keep the additional products and that he would send out the products I was missing within 24 hours, and email me the tracking details. This is proper old fashioned customer service from a family-run small business! I couldn't have asked for a better response. I will continue to shop regularly with vape360, and would highly recommend them for online shopping and excellent customer service. Many thanks, Sakura
24 april 2024
Review zonder uitnodiging
Antwoord van Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Wrong item recieved. Awful customer service.
I was sent the wrong item which is not the end of the world but when I contacted customer service to enquire as to why the wrong item was sent to me, their exact reply was - "yes we know we send different one as the one you order is out of stock, if you don't want to use it send it back." If that isn't terrible customer service, I'm not sure what is. 1 star is generous.
2 april 2024
Review zonder uitnodiging
Antwoord van Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Generally good stick of vapes and…
Generally good stick of vapes and flavours. Decent prices. Only reason for 4 stars is they obviously close at the weekend and once open often don't process orders until 5pm on a Monday so if you order after 5pm on a Friday, you often don't get the parcel until the Wednesday. Other than that, Great service.
8 maart 2024
Review zonder uitnodiging
Antwoord van Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Rubbish
Rubbish. Don't order from them. I ordered two different vape juices and they emailed me saying one isn't in stock so do I want x2 Blueberry, so I emailed back saying No ill order another juice as I didn't want two of the same juices...they sent x2 Blueberry anyway. Quick to take my money but but happy to mess up my order.
21 maart 2024
Review zonder uitnodiging
Antwoord van Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Vape 360
Have been using these guys for a while now and can't fault them in any way. Excellent service, fantastic delivery, always there to help if you have any questions or need help with vapes etc. I would recommend to anyone who wants to stop smoking and try vapeing. Fantastic 👍
15 maart 2024
Review zonder uitnodiging
Antwoord van Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Eleaf tc40w
Great products at a very competitive price. Fast free delivery. Would highly recommend.
3 december 2023
Review zonder uitnodiging
Antwoord van Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
amazing service!
I HAD problem with an order - it was rectivied with a quick phone call - great service
8 maart 2024
Review zonder uitnodiging
Antwoord van Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Antwoord van Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Absolutely appalling service
Absolutely appalling service
Ordered a £70 order and was delivered to the wrong address and went missing and never received a replacement or credit just got told they will lose out and then totally ignored now and still out of pocket never again will I shop with them
17 februari 2024
Review zonder uitnodiging
Antwoord van Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Amazing service.
Delivered fast, original product, amazing service.
27 februari 2024
Review zonder uitnodiging
Antwoord van Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Next day delivered excellent
I am very happy with my purchase, I ordered some vape pod’s on Wednesday and they were delivered the very next day.
Very happy indeed
22 februari 2024
Review zonder uitnodiging
Antwoord van Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
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