VapeBig.co.uk is outstanding! The products are excellent quality and work perfectly — no issues at all. What really impressed me was their customer service. I accidentally entered the wrong address,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Well done , the dated delivery was advanced one day before what was expected safely
Bedrijf heeft geantwoord
I've purchased several times & always been happy with prices & quick delivery until my most recent purchase. I emailed regarding a problem ie, not being able to get a draw & no flavour at all. I reci... Toon meer
Excellent quality service from point of order to consumption.Absolute Go-to place to get ur vapes .Even if u want to enquire about stuff or have grievance this place has got great affable customer ser... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Vaporizer winkel
- Elektronicawinkel
- Gezondheids- en schoonheidsartikelen winkel
- Online marktplaats
- Tabakswinkel
- Tabaksleverancier
Geschreven door het bedrijf
At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide. We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here. When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged. Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value. Shop smart. Shop Vape Big.
Contactgegevens
Vape Big, 124 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- support@vapebig.co.uk
- vapebig.co.uk
3,9
Goed
228 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 89% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Thanks so much very fast delivery I’d…
Thanks so much very fast delivery I’d never buy of anyone else
29 januari 2026
Antwoord van Vapebig
Thank you so much for your wonderful review! 😊 We’re really happy to hear that you were pleased with the fast delivery Your support and loyalty mean a lot to us and we truly appreciate you choosing us We look forward to serving you again in the future!
Great service quick delivery would…
Great service quick delivery would recommend and will be using them again 👍
4 maart 2026
Antwoord van Vapebig
“Thank you so much for your kind words! We’re thrilled to hear you enjoyed our service and speedy delivery. We look forward to serving you again soon! 👍”
Amazing!
The order arrived quickly, was packaged with great care, and everything was exactly as described. It’s clear a lot of attention went into making sure everything was perfect. Customer service was also excellent—friendly, responsive, and helpful.
I would definitely order again. Highly recommend!
10 maart 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you so much for your wonderful review! ⭐
We’re really happy to hear that your order arrived quickly and that you were pleased with the packaging and the products It means a lot to us that you noticed the care we put into every order
We're also glad our customer service team could help and provide a positive experience
Your recommendation truly means a lot to us
We look forward to serving you again in the future Many thanks! 😊
Smooth ordering and quick shipping
Great experience ordering from this website. The selection of vapes and e-liquids was really good, prices were reasonable and the checkout process was smooth. My order arrived quickly and everything was well packaged. Will definitely be ordering again.
2 maart 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you for your kind review! 😊
We’re really pleased to hear that you had a smooth ordering experience and that your order arrived quickly It’s great to know you’re happy with our selection pricing and packaging
We truly appreciate your support and look forward to serving you again soon
Many thanks!
Customer service is excellent
Customer service is excellent! Orders are quick to arrive and offers are great!
11 maart 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you very much for your kind review! 😊
We’re delighted to hear that you’re happy with our customer service quick delivery and the offers we provide
Your support means a lot to us and we look forward to serving you again soon
Many thanks and kind regards!
Excellent service and great selection…
Excellent service and great selection would definitely shop here again
11 maart 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you for your kind review! 😊
We’re really pleased to hear that you’re happy with our service and the selection we offer
Your support means a lot to us and we look forward to welcoming you back again soon
Many thanks and kind regards!
Antwoord van Vapebig
Thank you for your great review! 😊
We’re really happy to hear that you had an amazing experience with us
Your support means a lot and we look forward to serving you again soon
Many thanks and kind regards!
They have everything you need at…
They have everything you need at affordable prices. If your looking for variety then this is the spot.
11 maart 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you for your wonderful review! 😊
We’re really pleased to hear that you’re happy with the variety of products we offer and our affordable prices
Your support means a lot to us and we’re glad you found everything you needed We look forward to serving you again soon
Many thanks and kind regards!
Quick delivery
Quick delivery,
Reasonable price 💯 very good service
I will definitely order again
Thank you 😊
3 maart 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you so much for your kind review! 😊
We’re really glad to hear that you’re happy with our quick delivery reasonable prices and service
Your support means a lot to us and we truly appreciate you choosing us We look forward to serving you again soon
Many thanks and kind regards!
Antwoord van Vapebig
Thank you for your great review! 😊
We’re really pleased to hear that you like our website and found our prices competitive
Your support means a lot to us and we look forward to serving you again soon
Many thanks and kind regards!
Steer Clear!
I placed an order 23rd February, for next day delivery. The items didn't arrive. I had to chase this order up, several times. I called, sent messages and emails. Eventually I was told, that my order had gone missing, and that they no longer held the stock to fulfill my order. Even though Vape Big, was still selling the stock, that wasn't available or in stock, to fulfill said order. This was 2nd March. I was offered to either, choose a different flavour, or a refund. Obviously I went with the refund option. I was informed, that it would take 3-5 days to appear in my account. Fast forward to 9th March, still no refund. I contacted Vape Big for the 15th time, since placing my order, this time by text message, and was informed, that as stated, when we spoke the day before, it would take 3-5 days. (We hadn't spoken, it was the week before). Obviously, because of amount people, that were/are chasing orders and refunds, the poor guy got confused. His response, when I informed him of this was, that he was confused and asked me to bear with him, I did bear with him, he didn't get back to me. A few hours later, I asked for an update, no reply... I called the next day, he told me he would call me back in 10 minutes, I was skeptical, as whenever he had said that, no call transpired. I then decided, enough was enough, and I filled a dispute with my bank, low and behold, not long after I this, I received a somewhat flustered, phone call from Vape Big, asking if I'd received my refund, as it had been sent, (it hadn't). Who also told me, that submitting a dispute, would mess up any refund. It didn't, as an hour later, after submitting my dispute, my bank issued a refund, NOT Big Vape. I wouldn't recommend this company, to anyone who would expect to receive an order. Be prepared for a very bad and drawn out experience if you do.
23 februari 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you for your feedback. We’re very sorry to hear about your experience and the frustration this situation has caused.
In cases where an order is reported lost, we are required to wait for the courier’s investigation to be completed before issuing a refund. Once the courier confirmed the outcome of the investigation, we initiated the refund on our side. As mentioned during our communication, refunds can take 3–5 working days to appear in your account after we process them, depending on your bank.
We would also like to sincerely apologise for the level of service you received while trying to resolve this. This is not the standard we aim to provide to our customers, and we fully understand how frustrating the delays and communication issues must have been.
As a gesture of goodwill and compensation for the inconvenience caused, we would like to offer to send you a replacement order completely free of charge. Please email us with the products you would like, and we will arrange to have them sent out to you at no cost at all.
Additionally, the director of the company will personally call you tomorrow to discuss this matter further and ensure everything has been properly resolved.
Once again, we apologise for the experience and appreciate you bringing this to our attention.
They haven’t sent me my order
They haven’t sent me my order. They sent me confirmation of my order when I purchased it and never contacted me again. I’ve contacted them multiple times via email to no reply. I try to call their help line and the number is not in operation. And now ironically they contact me asking to rate my experience with them.
28 februari 2026
Antwoord van Vapebig
Hi Andrew,
We have tried calling you numerous times and have been unable to get through. We have also checked any emails received from yourself and we cant seem to locate any at all. It seems unfair to leave us a negative review when you are not responding to us or even tried to reach us. We have checked your tracking and you missed delivery of your parcel on the 4th of March. You need to click on your tracking link and book a redelivery. Please reach out to us if you don’t have your tracking information and we will help you with this matter. Please in future do reach out to us before leaving negative reviews. Our support email is support@vapebig.co.uk. Usually emails are replied to within minutes. Thank you
Antwoord van Vapebig
Thank you for your kind review! We're really glad to hear everything arrived on time and that you were happy with the choice and service. We truly appreciate your support and look forward to serving you again!
This is a great company
This is a great company. They have the lowest prices and a good members incentive. Orders are delivered promptly and I have never had an issue, I think they're fab!
27 februari 2026
Antwoord van Vapebig
Thank you so much for your wonderful review! We're delighted to hear that you're happy with our prices member incentives and prompt delivery Your support means a lot to us and we're thrilled that you've had such a positive experience We look forward to serving you again soon!
Excellent vapes at amazing prices.
Excellent vapes at amazing prices.
Long lasting and assortment of flavours and strengths to suit any picket
27 februari 2026
Antwoord van Vapebig
Thank you for your fantastic review!
We're delighted to hear that you're enjoying our vapes and finding great value in both the quality and pricing. It's wonderful to know that the variety of flavours and nicotine strengths has helped you find options that suit your preferences.
We truly appreciate your support and are grateful for your kind feedback. We look forward to continuing to provide you with excellent products and service in the future.
Kind regards.
Review
They have a great choice of flavours a lots of different brands and excellent value for money would highly recommend them
24 februari 2026
Antwoord van Vapebig
Hi
Thank you for your kind feedback We’re really pleased to hear that you’re happy with the range of flavours and brands we offer and that you found good value for money
Your recommendation means a lot to us and we truly appreciate your support
Regards.
Antwoord van Vapebig
Hi
Thank you for your message and for your feedback regarding the price
At the moment our prices are already set as competitively as possible so we’re unable to offer an additional discount on this occasion. However we regularly run promotions and special offers so it’s always worth keeping an eye out for those
We appreciate your support and hope to continue serving you in the future
Regards.
BEWARE!
BEWARE!! Just received a Docusign from this company and I’ve NEVER bought from them. I most probably signed up for one of their discounts for a first time customer but never actually shopped with them. I’ve never had this with any other organisation and will now be unsubscribing from any future mailings.
22 februari 2026
Review zonder uitnodiging
Antwoord van Vapebig
Dear Customer,
Thank you for raising this.
We would like to clarify that the email some customers received was a spam email sent via a third-party email platform that we use for marketing communications. The email was not authorised or created by our company.
After immediate investigation with the third-party provider, they have confirmed that there has been no data breach and no customer data has been compromised. Our customer database remains secure.
It appears the spam email was distributed more broadly across the platform’s database, which unfortunately meant some of our customers received it.
We advise all customers to ignore and delete the email. Please do not click on any links within it.
Our business continues to operate as normal, and we are working closely with the third-party provider to ensure additional safeguards are in place.
We sincerely apologise for any confusion or concern this may have caused and appreciate your understanding.
Kind regards,
Excellent service
Excellent service, was going on a last minute holiday and Vape Big provided an express service and delivered in time. I would reccomend to all!
20 februari 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you for your wonderful review!
We're delighted to hear that our express delivery service helped get your order to you in time for your holiday. We always strive to provide fast, reliable service, so it's great to know we were able to help when you needed it most.
Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future.
Kind regards.
Very good service … great…
Very good service … great communication.. delivery on time .. highly recommended
19 februari 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you for your kind review!
We're delighted to hear that you were happy with our service, communication, and on-time delivery. Providing a smooth and reliable experience for our customers is always our goal, so it's wonderful to know we met your expectations.
We truly appreciate your recommendation and your support. We look forward to serving you again in the future.
Kind regards.
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