VapeBig.co.uk is outstanding! The products are excellent quality and work perfectly — no issues at all. What really impressed me was their customer service. I accidentally entered the wrong address,... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Well done , the dated delivery was advanced one day before what was expected safely
Bedrijf heeft geantwoord
I've purchased several times & always been happy with prices & quick delivery until my most recent purchase. I emailed regarding a problem ie, not being able to get a draw & no flavour at all. I reci... Toon meer
Excellent quality service from point of order to consumption.Absolute Go-to place to get ur vapes .Even if u want to enquire about stuff or have grievance this place has got great affable customer ser... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Vaporizer winkel
- Elektronicawinkel
- Gezondheids- en schoonheidsartikelen winkel
- Online marktplaats
- Tabakswinkel
- Tabaksleverancier
Geschreven door het bedrijf
At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide. We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here. When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged. Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value. Shop smart. Shop Vape Big.
Contactgegevens
Vape Big, 124 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- support@vapebig.co.uk
- vapebig.co.uk
3,9
Goed
228 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 89% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It is with the utmost enthusiasm and a…
It is with the utmost enthusiasm and a fully charged battery that I submit this commendation of your exemplary service.
Never before have I encountered such efficiency, professionalism, and genuine helpfulness in the noble pursuit of flavored clouds. My inquiries were answered with the speed of a well-primed device, and my order arrived so promptly I briefly suspected teleportation.
Should there exist an award for Outstanding Achievement in Vape Excellence, I trust your trophy cabinet is already overcrowded.
I remain a loyal and highly impressed customer. Kindly accept my five-star review as a token of my appreciation.
20 februari 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you for this absolutely legendary review! We’re thrilled to hear our service hit faster than a freshly charged device and that your order arrived with near-teleportation speed
Your kind words truly mean the world to our team — we take great pride in delivering both quality products and top-tier service in the noble pursuit of flavored clouds
If an award for Vape Excellence ever appears we’ll be sure to dedicate it to customers like you. Thank you for your loyalty and for the glowing five-star support — we can’t wait to serve you again!
Been buying off this website for a long…
Been buying off this website for a long time, great service, any issues are resolved within 24 hours. Definitely recommend.
5*
6 februari 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you so much for your continued support and for the amazing 5★ review! We’re really pleased to hear you’ve been shopping with us for a long time and that you’re happy with our service Resolving any issues quickly is very important to us, so it’s great to know we’re getting it right We truly appreciate your recommendation and look forward to serving you again soon.
Great prices and quick delivery!
19 februari 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you for your fantastic review!
We're delighted to hear that you were happy with our competitive prices and quick delivery service. Providing great value and fast shipping is something we work hard to achieve, so it's wonderful to know we met your expectations.
We truly appreciate your support and look forward to serving you again soon.
Kind regards.
Ordered yesterday and delivered today
Ordered yesterday and delivered today. Great service and products. Don’t usually leave reviews but have never let me down
19 februari 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you so much for taking the time to leave a review — especially since you don’t usually write them! We’re really pleased to hear your order arrived so quickly and that you’re happy with both our service and products Your continued support truly means a lot to us.
Great reliable service
Great reliable service, speedy delivery & good prices
12 februari 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you so much for your kind feedback! We’re really glad you’re happy with our service, delivery speed, and prices Your support means a lot to us and we look forward to serving you again soon.
Dodgy Docu sign link…AVOID
Received really dodgy Docu sign link attachment email from: support@ vapebig.co.uk
DO NOT OPEN, spyware and will infection your PC
20 februari 2026
Review zonder uitnodiging
Antwoord van Vapebig
Dear Customer,
Thank you for raising this.
We would like to clarify that the email some customers received was a spam email sent via a third-party email platform that we use for marketing communications. The email was not authorised or created by our company.
After immediate investigation with the third-party provider, they have confirmed that there has been no data breach and no customer data has been compromised. Our customer database remains secure.
It appears the spam email was distributed more broadly across the platform’s database, which unfortunately meant some of our customers received it.
We advise all customers to ignore and delete the email. Please do not click on any links within it.
Our business continues to operate as normal, and we are working closely with the third-party provider to ensure additional safeguards are in place.
We sincerely apologise for any confusion or concern this may have caused and appreciate your understanding.
Kind regards,
Vape Big
Great variety of stock
Great variety of stock, very cheap prices best in the market couldn’t recommend a better place top tier.
8 februari 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you for taking the time to leave such a fantastic review We’re delighted to hear that you’re happy with our variety and pricing Your recommendation truly means a lot to us and we appreciate your continued support.
Beware this scam company
Beware this scam company, they have compromised personal data and are sending emails out which look like they are a DocusignDocument. Be careful of clicking any links as they will look to hack your data even further if you attempt to open this on a desktop machine. I have evidence.
20 februari 2026
Review zonder uitnodiging
Antwoord van Vapebig
Dear Customer,
Thank you for raising this.
We would like to clarify that the email some customers received was a spam email sent via a third-party email platform that we use for marketing communications. The email was not authorised or created by our company.
After immediate investigation with the third-party provider, they have confirmed that there has been no data breach and no customer data has been compromised. Our customer database remains secure.
It appears the spam email was distributed more broadly across the platform’s database, which unfortunately meant some of our customers received it.
We advise all customers to ignore and delete the email. Please do not click on any links within it.
Our business continues to operate as normal, and we are working closely with the third-party provider to ensure additional safeguards are in place.
We sincerely apologise for any confusion or concern this may have caused and appreciate your understanding.
Kind regards,
Vape Big
Super fast delivery as always 🙂
30 januari 2026
Antwoord van Vapebig
Thank you for your lovely feedback! 😊 We’re really happy to know you’re satisfied with our service Always a pleasure serving you!
Good choice quick delivery
4 februari 2026
Antwoord van Vapebig
Thank you for your kind review! We’re happy you liked your choice and our quick delivery We hope to serve you again soon.
Always stick with these guys! A++++ 💯
Always stick with these guys. Spot on any problems easy to contact. Was sent wrong once and they sent replacements straight away. Reliable honest shop great offers great flavours.
29 januari 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you so much for your amazing review! 🙌 We really appreciate your support and kind words We’re glad we could sort the issue quickly for you and that you’re enjoying the flavours and offers Customers like you make what we do worthwhile – thanks for sticking with us! 💯
Brilliant thank you
1 februari 2026
Antwoord van Vapebig
Thank you so much! We’re really happy you enjoyed it and truly appreciate you taking the time to leave such a lovely review 😊
Bought loads had no problems always…
Bought loads had no problems always delivering great deals
29 januari 2026
Antwoord van Vapebig
Thank you so much for your continued support and kind feedback! We’re delighted to hear you’ve had no problems and are happy with the delivery and our deals We truly appreciate your loyalty.
Fab quick delivery outstanding customer…
Fab quick delivery outstanding customer service.
29 januari 2026
Antwoord van Vapebig
Thank you so much for your wonderful feedback! We’re delighted to hear you were happy with the quick delivery and our customer service Your support is truly appreciated and we look forward to serving you again.
Antwoord van Vapebig
Thank you so much for your kind feedback! We’re really pleased to hear you’re happy with the fast delivery and the items We truly appreciate your support and look forward to serving you again.
Antwoord van Vapebig
Thank you very much for your kind feedback!
We’re delighted to hear that your order was delivered the next day and that you’re happy with our service
We truly appreciate your support and look forward to serving you again soon.
Scam Stay Away
Ordered vapes from Vape Big, paid for next day delivery and guess what - NOTHING!!! I emailed them and was told ‘ sorry parcel lost in transit’ really! Was told refund will be issued in 4-5 days and once again NOTHING! Stay clear of this company!
23 januari 2026
Review zonder uitnodiging
Antwoord van Vapebig
Dear Customer
We’re very sorry to hear about your experience and understand your frustration
Unfortunately once parcels are handed over to the courier delays or losses can sometimes occur outside of our control As soon as we were informed that your parcel was lost in transit we immediately arranged a refund as per our policy
Refunds can take 4–5 working days to appear in your account depending on your bank’s processing time If you have still not received it, please contact us directly with your order details so we can check this for you as a priority
We truly apologise for the inconvenience caused and would like the opportunity to resolve this for you
Kind regards
Vape Big Support Team.
Great thankyou
1 januari 2026
Antwoord van Vapebig
You’re very welcome! Please let us know if you need any further assistance
Kind regards,
Good value
Delivery as expected order every month very rare what I want is out of stock and delivery is always tracked the items are at a very good price much cheaper than shops
11 januari 2026
Antwoord van Vapebig
Thank you very much for your positive feedback We’re really pleased to hear you’re happy with the value reliable delivery and our pricing We appreciate your continued monthly orders and look forward to serving you again
Your support means a lot to us!
Antwoord van Vapebig
Thank you for the great feedback! We’re delighted you enjoyed our service and appreciate you taking the time to share your experience.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.