I had a customer service issue, but Zoe sorted it out immediately for me. Very impressed. More generally, I order regularly, and this is the first issue I've had. Orders are sent quickly.
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Lees wat reviewers zeggen
I’ve ordered from The Vape Shop multiple times now, and they’ve been absolutely brilliant every single time. My orders are always processed quickly, dispatched super fast, and arrive exactly as expect... Toon meer
The Vape Shop is absolutely brilliant — especially their subscription choices. The variety is spot‑on, the prices are great, and the whole service feels really convenient and well thought‑out. Staff a... Toon meer
Bedrijf heeft geantwoord
My first attempt to try vaping instead of cigarettes. How lucky was I to use Vape Shop for my debut purchase. SO impressed with the way Zoe took me under her wing and has literally tailormade my init... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Vape Shop is your go-to one-stop vaping store, providing customers with not only the best prices but the hottest products on the market! We take pride in stocking a whopping range of disposable devices, vape kits, e-liquid and more, leaving no corner of the vaping industry untouched due to our understanding that no vaper is the same! Not only are we a vaping retailer but most importantly a community of vaping enthusiasts who vape exactly what we sell. This allows us to pass on our expert knowledge directly to you via our incredible live chat customer support team. Available 24 hours a day, 7 days a week, so if you have a question that just can’t wait? Not to worry, you can get in touch with us at any time.
Contactgegevens
2 Bramhall Place, PE1 5YS, Peterborough, Verenigd Koninkrijk
- 01733 666441
- hello@vapeshop.co.uk
- vapeshop.co.uk
4,7
Uitstekend
565 reviews
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The staff in this shop are tremendous
The staff in this shop are tremendous. I’m still new to vaping, and all 3 have the patience of a saint with me and all my questions.
The shop itself has a very wide range, and the staff know each and every one of there stock items
6 juni 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your fantastic review!
It's wonderful to hear that you've had such a positive experience with our team. Starting out with vaping can feel a little overwhelming, so we're always happy to answer questions and help customers find what's right for them. There's no such thing as a silly question, and we're delighted that our team made you feel comfortable asking them.
I'll be sure to pass your kind comments on to the rest of the team. We take great pride in our product knowledge and in helping customers get the most from their vaping experience, so it's lovely to hear that this came across during your visits.
Thank you again for taking the time to share your feedback and for choosing Vapeshop. We look forward to seeing you again soon!
Kind regards,
Zoe
Vapeshop Customer Service
I was really impressed
I was really impressed with your customer service! Especially Zoe.
Absolutely 💯 brilliant. The speed that they helped me was beyond extremely good. The products are extremely good. Well done all. Delivery is nice & quick too. What a company!
5 juni 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your wonderful review!
I'm absolutely delighted to hear that you were impressed with both our products and customer service. It was a pleasure assisting you, and your kind words really do mean a lot.
We always aim to provide the best possible support and resolve any queries as quickly as we can, so it's fantastic to hear that this reflected in your experience. I'm also pleased that your delivery arrived quickly and that you're enjoying the products.
Thank you again for taking the time to share your feedback and for choosing Vapeshop. We truly appreciate your support.
Kind regards,
Zoe
Vapeshop Customer Service
Easy to order and promptly delivered
18 mei 2026
Antwoord van Vape Shop
Hi,
Thank you for your 5-star review!
We're delighted to hear that you found the ordering process easy and that your order was delivered promptly. We strive to make shopping with us as convenient and efficient as possible, so it's great to know we met your expectations.
We appreciate you taking the time to share your feedback and thank you for choosing us. We look forward to serving you again soon.
Kind regards,
Zoe
Vape Shop
I got the product it's good but I…
I got the product it's good but I ordered on 12th may and got it on 29th may so I am happy they are geniune but very late delivery
29 mei 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Hello,
Thank you for your feedback.
We're pleased to hear that you were happy with the product and that it met your expectations. However, we're sorry to learn that the delivery time fell short of the standard you expected.
The delay you experienced was due to a recent warehouse relocation, which unfortunately affected the processing and dispatch times of some orders during that period. While we worked hard to minimise disruption, we recognise that this does not change the inconvenience caused by the extended wait for your order.
Please accept our sincere apologies for any frustration or inconvenience this delay may have caused. We appreciate your patience and understanding while we completed this operational transition.
Thank you for choosing us, and we hope to have the opportunity to provide you with a much smoother experience in the future.
Kind Regards,
Zoe
Vape Shop
New to vaping
New to vaping. Placed my order and was here in two days fantastic service. Will definitely be back. Thank you
18 mei 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Hi,
Thank you for your 5-star review!
We're delighted to hear that your first experience with us was such a positive one. It's great to know that your order arrived within two days and that you were pleased with the service you received.
Starting out with vaping can feel a little overwhelming, so we're especially pleased that we could help make the process smooth and straightforward for you.
Thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back again soon.
Kind regards,
Zoe
Vape Shop
Absolutely brilliant customer service & value for money
Absolutely brilliant customer service! I have bought many vape kits from them, for myself and as gifts, and they are amazing value for money. Unfortunately one of the vapes had a faulty battery, and on sending it back, they sent out a new replacement the next day AND refunded me my money. They answer emails quickly and communication is great! All of the staff are very polite and helpful, and I love this shop because I also earn points with my purchases and have had quite a few money off vouchers, as well as free vape liquid! Would highly recommend
24 april 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your amazing 5-star review and for your continued support of Vape Shop!
We’re absolutely delighted to hear that you’ve had such positive experiences with both our products and customer service. While we’re sorry one of the vape kits developed a fault, we’re really pleased we were able to get a replacement sent out quickly and resolve things for you without hassle.
It’s fantastic to know you’ve found value in our loyalty rewards, vouchers, and free e-liquid offers too, we always want our customers to feel appreciated when shopping with Vape Shop.
Your kind comments about the team and our communication genuinely mean a lot, and we’ll be sure to share your feedback with everyone involved.
Thank you again for the recommendation, and we look forward to serving you again soon!
– Zoe @ Vape Shop
Great service
Great service, I had a problem with dpd delivering my vapes, got in touch with vape shop though email, they emailed me straight back ask for my ref number and address, next day my vape were delivered. Absolutely amazing service from a very happy customer 😀
6 mei 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your fantastic 5-star review! We’re really pleased to hear that the team at Vape Shop was able to help resolve the delivery issue quickly for you.
We understand how frustrating courier delays can be, so it’s great to know our customer service team could get everything sorted and ensure your order arrived the very next day.
Your kind words mean a lot to us, and we’re delighted to hear you’re a happy customer 😀
Thank you again for your support, and we look forward to serving you again soon!
– Zoe @ Vape Shop
Exceptional customer service from zoe
Exceptional customer service from zoe! Ive been using vape shop for a long while and love the generous rewards scheme! I had a slight issue where id applied my points as a discount, but the system charged the full amount. I reached out and had a very fast reaponse. Professional, friendly and generous, zoe reshipped the order as way of apology at no extra cost to me, will definitely stick with this company couldn't reccomend more!
7 mei 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your amazing 5-star review and for being a loyal Vape Shop customer!
We’re delighted to hear that I was able to resolve the issue for you quickly and provide the level of service you deserve. While we’re sorry there was a problem with the rewards discount being applied, we’re really pleased we could put things right for you.
It’s fantastic to know you’re enjoying our rewards scheme, and your kind comments about the friendly and professional support genuinely mean a lot to us.
Thank you again for your continued support and recommendation, we truly appreciate it and look forward to serving you again soon!
– Zoe @ Vape Shop
Antwoord van Vape Shop
Thank you for your great 5-star review! We’re really pleased to hear you consistently have a good experience with Vape Shop and that your orders arrive quickly.
Your continued support means a lot to us, and we look forward to serving you again soon 👍
– Zoe @ Vape Shop
Nuneaton branch are fabulous
Nuneaton branch are fabulous! The staff are amazing. They give advice, support and are generally a damn fine bunch of people. Prices are extremely reasonable and the products are excellent.
25 april 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear such lovely feedback about our Nuneaton branch.
It’s great to know the team have been able to provide helpful advice, support, and a welcoming experience, your kind words will mean a lot to them. We’re also really pleased to hear you’re happy with our pricing and the quality of our products.
Thank you again for your support and recommendation. We look forward to welcoming you back to Vape Shop again soon!
– Zoe @ Vape Shop
Brilliant service from Zoe
Brilliant service from Zoe. Royal Mail messed up my delivery and returned it without telling me. Zoe sorted it out straight away reshipped using DPD next day, was polite and courteous, very happy with the service I received 10/10. Also sorted some loyalty points for me honestly when companies do this sort of thing they definitely keep my business, would rather spend with them than anywhere else. They have anything you could need at the best prices and loads of deals on too, suggest you check them out if you haven’t already - I’ve been ordering from them for years so I’m not a new customer or anything and there’s a good reason for that, they deserve it. Thank you again to Zoe!
23 april 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for taking the time to leave such an amazing review and for your continued loyalty to Vape Shop over the years, it truly means a lot to us.
We’re really sorry to hear Royal Mail caused issues with your delivery, but we’re so pleased Zoe was able to get everything sorted quickly for you and arrange a next day reship with DPD. Providing helpful, friendly, and hassle-free support is exactly what we aim for, so your kind comments will mean a great deal to her.
It’s also fantastic to hear you’re enjoying the loyalty scheme, pricing, and deals we offer. Knowing that our service keeps customers coming back year after year is genuinely one of the best compliments we could receive.
Thank you again for your incredibly kind words, support, and recommendation. Customers like you are the reason we do what we do, and we look forward to serving you again for many more years to come!
– Zoe @ Vape Shop
Amazing customer service
Amazing customer service especially Zoe, had an issue with a pod and she promptly dealt with it, have used the vape shop many times and have never had an issue before this.
16 april 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your fantastic 5-star review and for your continued support of Vape Shop!
We’re sorry to hear there was an issue with your pod, but we’re really pleased I was able to resolve things promptly for you. It’s great to know that, aside from this, you’ve consistently had positive experiences when shopping with us.
Your kind comments about our customer service truly mean a lot, and we really appreciate your loyalty over the years.
Thank you again for your support, and we look forward to serving you again soon!
– Zoe @ Vape Shop
Great customer support
Great customer support, really responsive and helpful which makes you feel valued.
Easy to order and repeat deliveries available so you don't have to think about it.
15 april 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your wonderful 5-star review!
We’re really pleased to hear you’ve found our customer support responsive and helpful — making sure our customers feel valued is something we care about a great deal. It’s also great to know you’re enjoying how easy it is to order, along with the convenience of repeat deliveries.
We really appreciate your support and look forward to continuing to serve you at Vape Shop!
– Zoe @ Vape Shop
Lost shipment.
I had placed an order just before Easter which had not arrived by the 13th April. An email to customer service resulted in a reply from Zoe, she checked my order number, found the problem and within the hour had my re-order sent out via DPD next day delivery. The order arrived today, 14th April. That is exemplary customer service, thank you Zoe and Vape Shop.
13 april 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your amazing 5-star review and for sharing your experience with us!
We’re really sorry your original order didn’t arrive as expected over the Easter period, but we’re absolutely delighted to hear I was able to quickly investigate the issue and arrange a replacement to be sent out via DPD next day delivery. It’s great to know everything arrived with you promptly the following day.
Providing fast, helpful, and reliable support is something we really strive for at Vape Shop, so your kind words about exemplary customer service mean a great deal to me and the whole team.
Thank you again for your support and understanding, we really appreciate it, and we look forward to serving you again soon!
– Zoe @ Vape Shop
Supply Chain Stream problem
I have had some problems getting hold of elusive pods for the Angel 20k system…
I wrote to Customer Services and Zoe kindly got back within the hour, letting me know she had received my mail and would be getting back when she had more information.
This is great customer service, as despite not having an immediate solution, Vape Shop have kept my loyalty by being transparent and explaining the current issue fully.
We live in a World where their is going to be supply chain issues in many markets; it will be good customer relations that keeps ‘the lights on’ for Small & Medium businesses, in navigating rocky times. 5 ⭐ SC Hampshire UK
9 april 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your thoughtful 5⭐ review it really means a lot to us!
I’m so glad I could keep you updated, even while we were still working through the supply issue with the Angel 20k pods. We completely understand how frustrating it can be trying to get hold of in demand products, and we truly appreciate your patience and understanding during this time.
You’re absolutely right supply chain challenges are something many businesses are navigating, and we believe being open and transparent is the best way to support our customers through it. Hearing that this approach has earned your loyalty genuinely means the world to us.
Thanks again for your kind words and support we’re always here if you need anything.
Zoe
Vape Shop Customer Service Team
Ive had many orders from this company
Ive had many orders from this company. Always a speedy process. Only had 1 single problem and it was sorted by Zoe in minutes. Would highly recommend for quality and service.
However, Im still waiting for the promised rewards for this review !! I've 2 more orders and still no brownie points very disappointing.
9 april 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your kind 5⭐ review and for your continued support it really means a lot to us!
We’re delighted to hear that your orders have consistently been processed quickly and smoothly. It’s also great to know that when an issue did arise, it was resolved promptly for you. I’m always happy to help and make sure everything gets sorted as quickly as possible.
Your recommendation truly means a lot to us and we really appreciate you taking the time to share your experience.
Thanks again and we look forward to seeing you again soon.
Zoe
Vape Shop Customer Service Team
Very good all round .
18 maart 2026
Antwoord van Vape Shop
Thank you for your 5⭐ review we really appreciate it.
We’re so pleased to hear you had a very good all round experience with us. Your support means a lot and we’re always here whenever you need us.
Thanks again and we look forward to seeing you again soon.
Zoe
Vape Shop Customer Service Team
I have vaped for a long time
I have vaped for a long time, It took me a long time to find a good vaping oil company that actually seems to genuinely care about their customers,I have been with the vape shop for what seems a very long time,and will be with them for the foreseeable future.I am a good ole age and do all my shopping on line and I have never dealt with any sort of company with a customer care team like these guys(especially Zoe,)I am quite fussy about what I like in vaping oil and equipment but I don’t have to look anywhere else cause if these guys don’t have it, it’s not worth having.Today for instance I received my lastest selection of oil etc.Unfortunately one of the bottles of oil had leaked out all over everything,so I dropped Zoe an e-mail and within half an hour she had replied and an hour and a few very friendly e-mails Zoe has replaced everything and has it in the post.You couldn’t beat that for caring for your customers.I have truly never known a friendlier more caring customer support team and I’m 74.I won’t be changing my supplier anytime soon.
30 maart 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your incredible 5⭐ review and for your continued loyalty over the years it truly means the world to us!
It’s genuinely heart warming to hear that you’ve had such a positive experience with us and that you feel confident shopping with us for your vaping needs. We know how important it is to find the right products and a service you can rely on, so your kind words really do mean a great deal.
I’m very sorry again about the issue with the leaking bottle, but I’m so glad we were able to get everything sorted quickly for you. Making sure our customers are looked after and feel supported is always our top priority.
Your feedback about our customer care has really made my day and I’ll be sure to share your kind words with the rest of the team as well.
Thank you again for your trust and support we’re always here whenever you need us!
Zoe
Vape Shop Customer Service Team
Missing Reward Points.
Vape Shop offers quality vapes at great prices.
They also have a great loyalty point reward system, but recently I had an issue were all my points had disappeared!
I emailed their customer service and within 24 hours they had responded with a full restore of my missing points plus additional points as their way of apologising.
26 maart 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for sharing your experience!
We’re delighted to hear you enjoy our vapes and loyalty rewards. We’re especially glad our team could quickly resolve the issue with your points and even add a little extra as a thank-you for your patience. Feedback like yours reminds us why we love what we do, and we truly appreciate your support.
We can’t wait to keep serving you with the products and service you deserve!
Amazing customer service
Amazing customer service, and quick delivery.
25 maart 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your wonderful feedback!
We’re really glad to hear you had a great experience with our customer service team and that your order arrived quickly. Our team works hard to make every order smooth and enjoyable, and it’s so rewarding to know it made a difference for you.
We truly appreciate your support and can’t wait to see you again soon!
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