I had a customer service issue, but Zoe sorted it out immediately for me. Very impressed. More generally, I order regularly, and this is the first issue I've had. Orders are sent quickly.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I’ve ordered from The Vape Shop multiple times now, and they’ve been absolutely brilliant every single time. My orders are always processed quickly, dispatched super fast, and arrive exactly as expect... Toon meer
The Vape Shop is absolutely brilliant — especially their subscription choices. The variety is spot‑on, the prices are great, and the whole service feels really convenient and well thought‑out. Staff a... Toon meer
Bedrijf heeft geantwoord
My first attempt to try vaping instead of cigarettes. How lucky was I to use Vape Shop for my debut purchase. SO impressed with the way Zoe took me under her wing and has literally tailormade my init... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Vape Shop is your go-to one-stop vaping store, providing customers with not only the best prices but the hottest products on the market! We take pride in stocking a whopping range of disposable devices, vape kits, e-liquid and more, leaving no corner of the vaping industry untouched due to our understanding that no vaper is the same! Not only are we a vaping retailer but most importantly a community of vaping enthusiasts who vape exactly what we sell. This allows us to pass on our expert knowledge directly to you via our incredible live chat customer support team. Available 24 hours a day, 7 days a week, so if you have a question that just can’t wait? Not to worry, you can get in touch with us at any time.
Contactgegevens
2 Bramhall Place, PE1 5YS, Peterborough, Verenigd Koninkrijk
- 01733 666441
- hello@vapeshop.co.uk
- vapeshop.co.uk
4,7
Uitstekend
565 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent customer service
The customer service I have received has been exceptional. I realised I had put the wrong postcode on my order, about two weeks after I had ordered it, and unsurprisingly the parcel could not be delivered to me.
I thought on the off chance I would give the company an email and amazingly someone emailed me almost straight back. They were very very helpful and once we decided the parcel was really lost somewhere between Royal mail sorting offices, they resent my order for me. A really helpful customer service team, thanks again for your help!
18 maart 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for sharing your experience!
We’re really glad to hear that our team could step in and help when things didn’t go as planned. Mistakes happen, and it’s fantastic that we could quickly assist you, resend your order, and make the whole process as smooth as possible.
Your kind words mean a lot to us and remind our team why we do what we do. We truly appreciate your support and look forward to seeing you again soon!
Well done!
Easy company to work with, they sell a wide selection of vapes, liquids and much more. Ordering is fluid and fast, after payment they dispatch on the same day. Good vape liquids too. Never had a problem. Definitely recommend.
2 maart 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your fantastic 5-star review!
We're thrilled to hear that you found our range of vapes and liquids satisfying and that our ordering process was smooth and fast. Ensuring same-day dispatch and quality products is very important to us, so it’s wonderful to know we hit the mark for you.
Your recommendation means a lot, and we can’t wait to see you again soon!
The Vape Shop Team
Age verification is slow and…
Age verification is slow and cumbersome. I have tried three different IDs with 5 different attempts to get it verified to be unsuccessful, further to this, the manual process is slow.
After the age verification the order arrived promptly, the product is genuine, the packaging is good.
14 maart 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you for taking the time to share your feedback with us. We’re really sorry to hear that the age verification process felt slow and frustrating, we understand how inconvenient that can be, especially when you’re just trying to place an order.
We appreciate your patience with it, and we’re glad to hear that once everything was sorted, your order arrived quickly and you were happy with the product and packaging.
Your feedback is really valuable to us, and we’ll be sure to pass this on as we’re always looking at ways to improve the experience. If you ever run into any issues like this again, please feel free to reach out and we’ll do our best to help as quickly as possible.
The Vape Shop Team
Absolutely excellent customer service
Absolutely excellent customer service! Definitely 10/10 for prompt and professional response to a problem I had with a faulty vape. Swift correspondence and action by Zoe (who was an absolute delight ) she was incredibly polite and professional throughout the whole process and made the whole thing painless which is a rare thing with companies nowadays! Thank you !! Will i be back to purchase more .. you bet I will!
Thank you !
10 maart 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for such a thoughtful review, this really means a lot to us. We’re sorry you had an issue with a faulty vape, but it’s great to hear Zoe was able to step in quickly and make the whole process easy for you. She’ll be so pleased to read your kind words, This will definitely make her smile!
Making things simple and stress free when something goes wrong is exactly what we aim for, so it’s great to know that came across.
Hearing that you’ll be back really is the best compliment we could ask for. Thank you again for your support.
The Vape Shop Team
The Best Vape Shop
I would highly recommend The Vape Shop. A vast choice, great selection of flavours and the delivery is so quick. I use the phone too to order and Zoe is so helpful and explains things. Prices are very reasonable too.
5 maart 2026
Review zonder uitnodiging
Antwoord van Vape Shop
This is so lovely to read, thank you! It’s great to hear you’re enjoying the range of flavours and finding something you like from the selection, that’s exactly what we aim for.
We’re especially pleased you mentioned ordering over the phone as well, and that Zoe has been able to help and explain everything clearly. She’ll really appreciate that.
It means a lot to know you’re happy with the prices and speedy delivery too. Thanks again for your recommendation and support.
The Vape Shop Team
Vape Shop with A+ Customer Service
This has restored my faith in customer service. I have recently given up smoking and to help, I have been vaping. This is totally new to me and faced with a trillion vape businesses and a huge number of products, I blindly ordered from the vape shop. The products came by 24 hour tracked delivery which was impressive . I looked at the vape, tried to read the instructions which were printed in such small print, I ended up scanning the instructions in to my pc and enlarging them !!!!!!!! The process was fiddly trying to fill the vape, I couldnt see the access point. In the end, I gave up and spoke to Zoe from the vape shop. This femme fatale knows her vaping kits and told me she agreed the vape I had chosen was fiddly. Zoe then went through her stock and recommended a swap and sent this out 24 tracked !! So happy with the service I would thoroughly recommend any new comers to vaping to call Zoe first and she will make sure you are given the right advise and the right product for you.
7 maart 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for taking the time to share your story with us, it really means a lot. Starting out with vaping can feel like a bit of a minefield, so we’re genuinely glad you found your way to us and gave us a try!
We could completely picture the struggle with the instructions and filling the device, it’s frustrating when something that should be simple turns out to be fiddly. We’re really pleased Zoe was able to step in, have a proper chat with you, and get you set up with something that actually works for you. I’ll make sure she sees this, We just know it’ll make her day!
It’s great to hear everything arrived quickly and that the replacement made things easier. Knowing you feel more confident with it all now is exactly what we hope for.
And honestly, your recommendation to other people just starting out means a lot, because that’s exactly who we want to help the most.
Had an issue with the delivery of…
Had an issue with the delivery of monthly subscription. I got in touch by email and the delivery company DPD Had sent my monthly subscription back apparently my address was wrong even thought they tried to deliver it twice whilst I was at work.
Within 24 hours my subscription was resent and received. Very helpful and conscientious on keeping the customer happy
6 maart 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you for taking the time to share your experience!
We’re really sorry there was an issue with your delivery, but we’re glad we could get everything sorted quickly and your subscription back out to you without too much delay.
It means a lot to hear that you found our team helpful and focused on making things right. That’s always our priority. We truly appreciate your patience and your support.
The Vape Shop Team
Vape shop are legends
Vape shop are legends! They are a wonderful Vape shop with great products reasonably priced.
They are very generous too and look after their loyal customers. I have been using them for years.
They always offer me huge discounts and keep me informed even late at night!
They customer service is warm, kind and always funny!
6 maart 2026
Review zonder uitnodiging
Antwoord van Vape Shop
This one really made us smile, thank you so much!
It means a lot to hear you’ve been with us for years and feel looked after, that’s exactly the experience we aim to give. We’re so glad you enjoy the products, the deals, and even our late night updates!
Our team will love hearing your kind words about their support and sense of humour too. Thanks again for sticking with us and being such a valued part of the Vape Shop community.
The Vape Shop Team
very fast delivery !
4 maart 2026
Review zonder uitnodiging
Antwoord van Vape Shop
We love hearing this, thank you!
Getting your order to you quickly is something we really focus on, so it’s great to know it made a difference. We hope you’re enjoying everything you ordered!
Happy vaping! 😊
The Vape Shop Team
Really good company
Really good company, Great value for money and prompt delivery, I had one issue from many many orders and they rectified almost immediately, really good customer service and value.
3 maart 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your kind words!
We’re thrilled to hear you’ve had a great experience with our value, delivery, and customer service. We always aim to sort out any issues quickly, and it’s wonderful to know it made a difference for you.
We really appreciate your support and loyalty, it means a lot to us!
Vape shop
This company is incredible. My order is literally delivered within 24 hrs.Very handy if you've run out of vape juice like me !! Highly recommend it 👌
28 februari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your fantastic review!
We’re so glad your order arrived quickly and that we could help you avoid running out of vape juice. Knowing our speedy delivery makes a difference means a lot to us.
We really appreciate your support and recommendation! 👌
The Vape Shop is absolutely brilliant
The Vape Shop is absolutely brilliant — especially their subscription choices. The variety is spot‑on, the prices are great, and the whole service feels really convenient and well thought‑out. Staff are friendly and knowledgeable, always happy to help and recommend new flavours. It’s one of those places you keep going back to because they genuinely care about their customers. Highly recommended!
15 februari 2026
Antwoord van Vape Shop
Thank you so much for your amazing review! 🌟
We’re thrilled to hear you’re enjoying our subscription choices, variety, and service. Knowing that our team’s recommendations and support make your experience enjoyable means the world to us.
We truly appreciate your kind words and loyalty, it’s customers like you that make what we do so rewarding.
Antwoord van Vape Shop
Thank you so much for your great review!
We’re thrilled to hear that our products continue to hit the mark. Your support really means a lot to us and keeps us motivated to keep delivering the best.
Antwoord van Vape Shop
Thank you so much for your kind words!
We’re thrilled to hear you enjoy our service, fast delivery, and products. Your support means a lot to us and makes what we do so rewarding.
Had a faulty device
Had a faulty device, sent back and received a replacement. Zoe was a great help, thank you!
24 februari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you for your fantastic review!
We’re glad to hear that your replacement device arrived smoothly and I was able to assist you so effectively. Providing helpful and friendly support is always a priority, and your kind words mean a lot to the team.
We look forward to continuing to serve you!
Kind regards,
The Vape Shop Team
i raised an issue to do with my order
i raised an issue to do with my order, it was dealt with and resolved within 3 hours. Thank you Zoe :)
19 februari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you for your wonderful review!
We’re thrilled to hear that your issue was resolved quickly and efficiently, and that I was able to assist you so well. Providing fast and friendly support is always our goal, and your kind words mean a lot to the team.
We look forward to serving you again soon!
Kind regards,
The Vape Shop Team
Great deals
Great deals, great customer service, will 100% use this company long term
13 februari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your fantastic review!
We’re delighted to hear that you’re happy with our deals and customer service. It’s wonderful to know we’ve earned your trust for the long term, your support means a lot to the team.
We look forward to serving you for many years to come!
Kind regards,
The Vape Shop Team
Couldn't ask for better
I've been ordering items from Vape Shop for a couple of years now, and they haven't once caused me issue. Even when I have made repeated mistakes with my order, they happily fix the mistake, all while being polite and friendly. The products are great, and cheaper than anywhere I've found them in shops. The points work great to give you a nice discount too. Wouldn't consider buying liquid from anywhere else
12 februari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your amazing review!
We’re thrilled to hear that you’ve had such a positive experience with Vape Shop over the years. It’s fantastic to know our team has been able to help with any order issues while providing friendly and polite support. We’re also glad you’re enjoying our products, competitive prices, and reward points system.
Your loyalty truly means a lot to us, and we’re honoured to be your go-to for all your vaping needs!
Kind regards,
The Vape Shop Team
Outstanding customer service
Outstanding customer service. My order was misplaced by the courier and within under 24 hours a replacement order was sent next day delivery. Cannot fault!
10 februari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you for your fantastic review!
We’re delighted to hear that our team at Vape Shop was able to quickly resolve the courier issue and get a replacement order to you the very next day. Providing outstanding and reliable customer service is always our priority, and your kind words mean a lot to us.
We look forward to serving you again soon!
Kind regards,
The Vape Shop Team
Great products and excellent customer…
Great products and excellent customer service and support. Helped out with a delivery problem which wasn’t their fault but resolved it very quick and efficiently. Superb company to deal with.
5 februari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your fantastic review!
We’re thrilled to hear that you’re happy with both our products and customer service at Vape Shop. It’s great to know we could quickly and efficiently resolve your delivery issue, even though it wasn’t our fault. Providing reliable support and a smooth experience is always our goal.
Your kind words mean a lot to the team, and we look forward to serving you again soon!
Kind regards,
The Vape Shop Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.