I had a customer service issue, but Zoe sorted it out immediately for me. Very impressed. More generally, I order regularly, and this is the first issue I've had. Orders are sent quickly.
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Lees wat reviewers zeggen
I’ve ordered from The Vape Shop multiple times now, and they’ve been absolutely brilliant every single time. My orders are always processed quickly, dispatched super fast, and arrive exactly as expect... Toon meer
The Vape Shop is absolutely brilliant — especially their subscription choices. The variety is spot‑on, the prices are great, and the whole service feels really convenient and well thought‑out. Staff a... Toon meer
Bedrijf heeft geantwoord
My first attempt to try vaping instead of cigarettes. How lucky was I to use Vape Shop for my debut purchase. SO impressed with the way Zoe took me under her wing and has literally tailormade my init... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Vape Shop is your go-to one-stop vaping store, providing customers with not only the best prices but the hottest products on the market! We take pride in stocking a whopping range of disposable devices, vape kits, e-liquid and more, leaving no corner of the vaping industry untouched due to our understanding that no vaper is the same! Not only are we a vaping retailer but most importantly a community of vaping enthusiasts who vape exactly what we sell. This allows us to pass on our expert knowledge directly to you via our incredible live chat customer support team. Available 24 hours a day, 7 days a week, so if you have a question that just can’t wait? Not to worry, you can get in touch with us at any time.
Contactgegevens
2 Bramhall Place, PE1 5YS, Peterborough, Verenigd Koninkrijk
- 01733 666441
- hello@vapeshop.co.uk
- vapeshop.co.uk
4,7
Uitstekend
565 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Made an error on my order
Made an error on my order, Sam was amazing so professional and efficient, always used vape shop and always will orders are delivered quick and the team are always reliable
4 februari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you for your fantastic review!
We’re sorry there was a mistake with your order, but we’re so pleased Sam was able to help and get everything sorted quickly and professionally. We’ll make sure your kind feedback is shared with him.
It’s great to hear that you continue to shop with us and that you’ve found our delivery and service reliable. Your continued support means a lot to the whole team.
Thank you again for your loyalty, we look forward to your next order!
Vape Shop Team
Zoe provided exceptional customer…
Zoe provided exceptional customer service. She was professional, attentive, and made the entire experience smooth and positive. Her warm, reassuring tone made every interaction enjoyable, and her quick responses ensured my questions were resolved without delay.
What impressed me most was how she personally followed up to confirm that an issue with my order had been fully resolved — she didn’t just give an answer, she took the extra step to make sure I received a refund in a timely manner.
Truly outstanding service — thank you, Zoe!
26 januari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your amazing review!
We’re thrilled to hear about the exceptional service Zoe provided. She takes great pride in supporting our customers, and it’s wonderful to know her professionalism, attentiveness, and reassuring approach made your experience such a positive one. We’ll be sure to share your kind feedback with her.
We’re especially pleased that she was able to follow up personally and ensure everything was fully resolved and your refund was received promptly. Providing that extra level of care and support is exactly what we strive for.
Thank you again for your kind words and for choosing Vape Shop. We truly appreciate your support and look forward to serving you again soon.
Antwoord van Vape Shop
Thank you for your great review!
We’re really pleased to hear you were happy with your order and that it arrived quickly. Providing fast delivery and reliable service is very important to us, so it’s great to know we met your expectations.
Thank you for choosing Vape Shop, and we look forward to serving you again soon.
Antwoord van Vape Shop
Thank you for your fantastic review!
We’re really glad to hear you’re happy with our product range, pricing, and fast delivery. We work hard to offer great value and a smooth shopping experience, so your feedback means a lot to us.
Thank you for choosing Vape Shop, and we look forward to your next order.
Always order from here as they do great…
Always order from here as they do great products for good prices ! I happened to not receive my parcel just one time out of the many times I have ordered, which was unusual. A lady named Zoe was so helpful and her support was efficient and fast. She sent out the same order to arrive on the same day and I got it on the same day ! She resolved my issue very quickly and was very kind and helpful :)
30 januari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your wonderful review and for your continued loyalty!
We’re really glad you enjoy our products and pricing, and we truly appreciate you choosing us time and time again. We’re sorry to hear there was an issue with your delivery on this occasion, but we’re very pleased Zoe was able to step in and resolve it quickly for you.
She’ll be delighted to hear your kind words. Providing fast, helpful support and making sure our customers are taken care of is always our priority.
Thank you again for your support, and we look forward to serving you again soon.
Problem? No problem 😊
So yeah I had a problem with some products supplied by Vape Shop, but their customer service is to be credited. Perfect from start to finish. Great communication, the right outcome and a very fair company to deal with.
Thanks Vapeshop, I'll order again soon 👍
29 januari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you for taking the time to share your feedback.
We’re sorry to hear there was an issue with your products, but we truly appreciate your understanding and your kind words about our customer service team. It is great to know you felt supported throughout and that the communication and outcome met your expectations.
We always aim to be fair, transparent, and helpful when resolving any concerns, so your feedback means a lot to us.
Thank you again for your support. We look forward to your next order.
Really polite reception
Really polite reception. Great service. Excellent fast delivery. Highly recommend
29 januari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you for your fantastic review!
We’re really pleased to hear you received polite and helpful service, and that your order arrived quickly. Providing a smooth experience and fast delivery is something we always aim for.
Thank you for your recommendation and for choosing Vape Shop. We look forward to serving you again soon.
Absolutely top class service
Absolutely top class service
Price… postage …. Value
And especially Zoe in customer service
I have recommended to several of my friends and will continue to do so
22 januari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your fantastic review.
We are delighted to hear you were happy with our pricing, postage, and overall value. It is especially great to know Zoe made such a positive impression with the support she provided. We will be sure to share your kind feedback with her.
Your recommendation means a lot to us, and we truly appreciate you sharing Vape Shop with your friends. Thank you for your continued support, and we look forward to serving you again soon.
Outstanding Service 😄
What outstanding customer service.
There was a slight problem with my order. Vape Shop promptly contacted me so it could be resolved. It was immediately. Not only that but they applied free and next day 24 hours delivery. I’m extremely happy with the result. Excellent company who I’ve used for 5 years. Brilliant loyalty program and great selection of products. Never been anything but 5 star 💫
22 januari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your amazing review!
We’re thrilled to hear you’ve been with Vape Shop for 5 years and that our team was able to resolve the issue with your order promptly. It’s great to know that the free next-day delivery and our loyalty program made a positive difference.
Providing excellent service, a wide product selection, and rewarding loyal customers is always our goal, so your feedback truly means a lot. We look forward to continuing to serve you for many more years to come!
The only place needed
I'm a loyal customer for not only the prices but the efficiency and more importantly the customer service.
Having found and then used for a considerable time, no need to go elsewhere at at all.
My appreciation to everyone involved.
Thank you.
19 januari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your wonderful review.
We’re delighted to hear that our pricing, efficiency, and customer service keep you coming back. It means a lot to us that you’ve chosen Vape Shop as your go to store and feel confident in relying on our team.
We’ll be sure to pass on your appreciation to everyone involved.
Thank you for your continued support, and we look forward to serving you for many years to come.
Wouldn’t Use Anyone Else
Vape shop are faultless. I have been using them for nearly 2 years and my deliveries are always quick. I love using their subscription service and get such a great price for my vapes. I’ve only ever had 1 small issue with a payment and they resolved it within 30 minutes. Really friendly, helpful and knowledgable staff I couldn’t rate them any higher. Thank you vape shop and all your staff you truly are top tier.
18 januari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your amazing review.
We’re thrilled to hear that you’ve been enjoying Vape Shop for nearly two years and that our subscription service and fast deliveries have made your experience great. We’re also pleased that our team was able to resolve your payment issue so quickly.
Your kind words about our friendly and knowledgeable staff mean a lot, and we’ll be sure to share them with the team. Thank you for your continued support and loyalty, we truly appreciate it and look forward to serving you for many years to come.
Really good customer service will…
Really good customer service will continue buying off them😊
13 januari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you for your great review!
We’re delighted to hear you’re happy with our customer service and that you’ll continue shopping with Vape Shop 😊.
We truly appreciate your support and look forward to your next order.
Absolutely brilliant fully recommend these guys
Been using these for years accumulated points and saving money always excellent especially recently the customer service was excellent I had a rare faulty vape which I returned and it was dealt with promptly with a replacement dispatched the same day they received the return from me wouldn't Shop anywhere else for my vapes
15 januari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your fantastic review!
We’re thrilled to hear that over the years you’ve enjoyed our rewards program and excellent value. It’s great that our team was able to promptly resolve the rare issue with your vape and dispatch a replacement the same day we received your return.
We truly appreciate your loyalty and are delighted to be your go to store for vapes.
Excellent company but more realistic delivery dates needed
Review updated to 5 stars due to order arriving today and Vape shop taking ownership of resolution and refunding me also with excellent communication. Due to this I will continue to buy from them however I do feel that a more realistic timescale for delivery should be given so that people are able to work out accurately when to order so that they don't run out of pods in the meantime. The majority of vapers are former smokers and need a regular supply of vaping products in order to replace smoking. As any smoker knows running out of cigarettes is not ideal and also applys to vaping products so we do need accurate delivery dates.
Original review:
First order was delivered at end of timescale given second order no sign of it after 6 days. Emailed and tbf received fast reply however Im told I have to wait until 10 days after supposed dispatch for them to even look at some sort of resolution. I ordered in good faith that the pods would arrive before I ran out. I've now had to order from a different company to ensure I dont run out. Tracking number given suggests Royal Mail have never received my package despite Vape shop saying its been sent. Would not reccommend this company to Anyone running low on vape pods at the time of ordering which is a shame as their prices are very good and customer service lovely
14 januari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you for updating your review and for giving us 5 stars.
We’re glad we were able to resolve the issue with your order promptly and provide a refund with clear communication. We appreciate your feedback regarding delivery times and completely understand how important it is for vapers to receive their products reliably and on schedule. We’ll continue working to improve our estimated delivery times so customers can plan with confidence.
Your loyalty and understanding mean a lot, and we’re pleased to hear that you will continue to buy from Vape Shop. Thank you for sharing your experience and insights with us.
Brilliant customer service and good at…
Brilliant customer service and good at understanding and reissued me with replacement next day highly recommend.
13 januari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your fantastic review!
We’re thrilled to hear that our customer service was able to understand the issue and get a replacement to you the next day. Your recommendation means a lot to us.
We truly appreciate your support and look forward to serving you again soon.
Excellent Customer Service
Excellent products and the Customer Service is always exceptional. I highly recommend this company.
13 januari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your wonderful review!
We’re delighted to hear that you’re happy with our products and that our customer service has consistently met your expectations. Your recommendation means a lot to us.
We truly appreciate your support and look forward to serving you again soon.
Zoe was a blessing
Zoe in their customer department handled my issue in an extremely helpful manner. I ordered my delivery for next day guaranteed delivery through dpd thursday at 7:30am and on Friday got the notification to say it would get delivered Saturday as they'd only just picked it up. Saturday it never came cause the dpd driver went home without delivering to my area, so I had to wait yet another day. Finally got the order Sunday and it was damaged with all goods inside totally destroyed and a muddy boot print on the packaging. I was furious but knew Vapeshop wasnt to blame as they did their job by sending the goods.
Zoe was understanding and quickly sorted out a replacement with a different courier to ease my worries. An asset to the company ☺️ my only issue is that their complains team doesn't work weekends and because of that, I couldn't contact anyone about my problem until this morning (monday 12th Jan)
12 januari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your detailed review.
We’re really glad that Zoe was able to assist you promptly and resolve the issue with your damaged order. It’s wonderful to hear that her support helped ease your worries and that you felt looked after throughout the process. Zoe is indeed a valuable part of our team, and we’ll make sure she knows how much you appreciate her help.
We completely understand your frustration with the delivery delays and the limited weekend availability of our complaints team, and we’ll continue to look for ways to improve our service and communication. Thank you for your patience and for trusting Vape Shop to sort everything out.
Vape shop Zoe
Zoe was very good and responded quickly Solved my query.
6 januari 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your review!
We’re delighted to hear that Zoe responded quickly and was able to resolve your query. Your kind words mean a lot, and we’ll be sure to pass them on to her.
Thank you for choosing Vape Shop, and we look forward to serving you again soon.
Very friendly and helpful
I phoned vapeshop today for some advice on a new vape as the one I use they won't be stocking any longer.
After the call I received an email giving recommendations we'd discussed during the call offering me to reach out I'm future if needed.
Very friendly and helpful
30 december 2025
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your wonderful review!
We’re thrilled to hear that our team was able to provide friendly and helpful advice over the phone, and that the follow-up email with recommendations was useful. Ensuring our customers feel supported and informed is always a priority.
We truly appreciate your kind words and look forward to assisting you with any future orders at Vape Shop.
Quick response
Quick response, very kind, friendly, helpful replies. Possibly the best customer service I've ever received. Great products too, can't fault them. Thank you 😊
29 december 2025
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your fantastic review.
We’re delighted to hear that our team provided kind, friendly, and helpful support, and that you’re happy with our products. Your feedback means a lot, and we’re thrilled to know you had one of the best customer service experiences with Vape Shop.
We truly appreciate your support and look forward to serving you again soon 😊.
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