Vape Shop Reviews 

Order a vape and in the deal it said 1 smok zrex vape and 3 extra vapes this was on Ebay got receipt of Ebay with the order on says the same got the order only vape device came no.vape pods rang vape shop only be told the order is wrong this has happened twice so don't order anything from vape shop online they are so.big liars and and thevies

Fab customer service, Sam was super friendly and professional! Part of my order had unfortunately become out of stock after I ordered but Vape Shop contacted me straight away offering me alternatives or a refund. I didn’t see the initial email so they contacted me again to ensure I didn’t miss out on my order. Once I decided to go with an alternative product they upgraded my shipping to ensure my order still got to me in time. Thanks guys will deffo be using again!

Absolutely amazing customer service, above and beyond. Really helpful and specific. Excellent all round.

Ordered without an issue. Received email of dispatch and item received within 48hrs however!!! Be careful of this company. I received an unsealed, used, damaged item which had clearly been returned using original boxing of the item I purchased. Rang them immediately gave photos to be faced with extremely poor customer service and advised I need to wait so they can view the cctv of the warehouse. I’m not disputing an item hasn’t been sent I disputing the wrong item in the correct box has been so what is the cctv going to show? 24 hours later still waiting for an update and they don’t care. Be wary of this company. Fraudsters!

ordered on Monday and so far no sign of my item, tracking says its been posted but vape shop say standard delivery expected within 3 to 5 days so today is day 5 and if they come i am willing to change my star rating, ordered from another site and the order was with me within 24 hours so by comparison this site is very slow on delivery and relies on standard post by royal mail where as other sites use 24 and 48 hour tracked delivery as a standard. Would i use them again? i doubt it very much as too much stress waiting to see if the item will ever arrive

We ordered incorrectly which was entirely our own fault, but speaking with customer service was easy, the return was easy and they sent our correct goods out 24 hrs later. So nice not to have to jump through hoops to get things done as soon as often is the case nowadays
Thankyou scape shop 5 ⭐️

Cliq vape and pods are the best! I’ve been vaping for many years and these are easy to assemble,charge last me all day,easy to use and 6000 puffs is brilliant!
My only issue is 20mg nicotine…I really wish they would do a 10mg !
Vape shop are a good service,reasonable prices and ordering is easy 🙂

Fantastic Customer Service
The team are great! Every time I have a query someone is there within 24 hours responding and going above and beyond. Approachable, proactive, quick and professional! Products also align with what I want. So overall highly recommend this company if you vape!

Great price, good vapes and fast delivery, recommended

In both packs of refills of the little refills don’t work at all, no flavour just air so I will not likely buy the refill pods from here again. If it was just one that didn’t work I wouldn’t have too much of an issue but it has happened to BOTH packs I have bought.

Made a mistake when ordering juice strength, doh! but the super customer service staff sorted it all out for me super quick, absolutely no hassle and it's always a pleasure speaking and emailing with the great folk at vape shop! Thank you!

Never received my order , and now company is saying to phone the police . There saying it has been delivered . Have contacted trading standards . DO NOT ORDER FROM THIS COMPANY

False advertising, made a purchase on the website and did not receive any points, contacted support which said they don't give points out anymore for X product, it is not mentioned anywhere on the website about this. A lot of people are getting scammed.

Fantasic customer service !!!
My vape developed a fault,i notified Vape Shop and they guided me through the returns procedure,they even paid the postage as the vape was faulty. I was given options on the refund, I opted for store credit as i know i will spend it...so pleased with this store and how i have been treated..Thank you VS ...

There’s not enough stars as this company truly deserves 11 out of 10!! Excellent products excellent service and go above and beyond to make your vaping experience as smooth as possible! Keep on being you, you lovely lot!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Always great service and fast delivery

Ordered from several times and always on point.

Royal mail delivered the parcel and left it in a communal area and it was stolen. I contacted Vape Shop and they arranged redelivery the same day, and the package was delivered a few days later. Really polite and efficient customer service and the products are as advertised.

This is the second time i have used this company delivery is very quick will not go anywere else now