First experience and last.
First experience and last.
On their site, they advertized the Pulsar Sipper Bubbler (wet one) with a picture at 134.95$
I added it to my cart without looking
completly missing there was an option for wet or dry one (my mistake) and then realized that the wet Sipper was not at 134.95$ but at 165.95$ as picture on the previous page was stating. Ive been arguing with these guys that this is milseading advertising and told me they had done nothing wrong and that they where totally within the law. Claiming not in the wrong, but they corrected the picture on their website right away.........for the dry one...so corresponding picture with corresponding price...
And repeating me over and over that they are a small familly business. What does it change, own up to your mistake. And that i make harsh comment that they dont deserve bla bla.
Reading reviews here on trustpilot, we can clearly see there is a pattern. The guy is never in the wrong and has got 2-3 pages of explanations/excuses of whys, and never owning up to his mistake. And i really dont care what you say about me, Pulsar is aware of your shady advertising and agrees with me....Anyways, that was my experience.
Antwoord van Vaporizers.ca
We completely disagree with your review and your version of events.
We can own a mistake when we make one. In this case, we did not make one. Even the screenshot you included says “FROM,” clearly indicating variant pricing.
You made the selection error, not us. The product page clearly had a variant selector. The item in your cart and at checkout clearly showed the version you selected — Dry Cup. At multiple points in the process, the difference between the Dry Cup and Bubbler was visible, including the product image.
It is not misleading for a product page to show one variant as the main image while allowing customers to choose another through a selector. That is standard ecommerce practice. After your complaint, we changed the lead image to reduce future confusion, but we did not agree with your assertion whatsoever. How you missed the dry cup image when selected, the selector text itself, “Dry Cup” in your cart, “Dry Cup” at checkout, plus the final email confirming “Dry Cup,” is difficult to comprehend. Customers are expected to pay some attention when selecting items before blaming a company for a common ecommerce practice.
Your added claim that “Pulsar agrees” is unsubstantiated and changes nothing about the actual facts. Large manufacturers often default to customer-pleasing responses because they are not the ones dealing directly with the wasted time, abuse and retaliatory reviews that follow. They also have dedicated support staff and deeper pockets to absorb unnecessary losses from coercive clients. Even if Pulsar preferred a different lead image, that would not make our listing “shady advertising,” nor would it erase your own admitted selection error. Our general policy is to choose the lead image we believe presents the product best. If a concern comes up, even where we do not agree, we may still make changes to improve clarity. That is called trying to reduce future issues, not admitting wrongdoing. We work hard to be honest and transparent, but customers are still expected to pay attention to what they are selecting.
We do not believe small businesses should have to tolerate being treated unfairly or abused. Being a small family business does matter in that respect because there are real people on the receiving end of that behavior.
We are happy to help reasonable customers. In this case, you were neither reasonable nor fair. Once you realized your Dry Cup mistake, you became threatening and insisted that we give you the higher model at the lower price. We worked out a resolution where the original item would be refunded and you would keep the parts, then you changed your mind again and continued to pressure us to give you the higher model at the lower price. You did not even offer to meet us halfway despite your own mistake. You received prompt responses, multiple replies and ultimately a full refund on the entire order. Despite that, you still left us two one-star reviews. The fact that you were ready to post one-star reviews on both Google and Trustpilot right away says everything about the type of “customer” you are.
