Vape Nation is Terrible. I ordered 17 vapes due to the discount. Six vapes did not work right out of the box. I tested them all. Two vapes leaked oil. I ordered 3 of one of the CZAR CX-15000 stopped w... Toon meer
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Lees wat reviewers zeggen
Hours later info re: requests made via both your Twitter acct & your website NO REPLY! Response to customer queries must not be a customer care priority? You wont answer my questions you won’t get m... Toon meer
Bedrijf heeft geantwoord
I should have ordered from a different vendor, I’m waiting over a week for a $400 order. I found the same item on a different site for the same price. But wait for it 2 day free shipping! I will neve... Toon meer
Bedrijf heeft geantwoord
Didn't receive my vape with my FedEx package, just a bunch of random junk (e.g. sticker, silicone case, etc). The case was especially a slap in the face, since I don't even have a vape to put it on.... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
VaporNation was founded in 2008 with a clear objective – providing our customers with the largest vaporizer selection paired with a seamless shopping experience. With that as our guiding mission statement, we strive to ensure our customers remain the top priority, with innovation and education at the heart of our approach. We provide the very best customer service by offering Live Chat assistance and helpful telephone support. This ensures that our customers have immediate access to our "Vapor Experts" who can answer questions and provide guidance for each vaporizer purchase.
Contactgegevens
359 Van Ness Way, 90501, Torrance, Verenigde Staten
- (888) 498-2767
- support@vapornation.com
- vapornation.com
1,3
Zeer slecht
4K reviews
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Been 3 days and my orders still…
Been 3 days and my orders still processing if I get it soon I’ll chsnge this but not satisfied right now
18 maart 2019
Review zonder uitnodiging
Antwoord van VaporNation
Hello Louis,
Thanks for your recent order with us.
We apologize for any inconvenience or confusion.
Upon looking into your order details it looks like the order was just placed on Saturday 3/16. The reason the product did not ship is because we are actually closed during the weekends.
However, as of this morning, the order has already been packaged and will be shipping out within the next few hours. Since it is shipping out from a warehouse close to where it is being delivered, it should arrive within the next 2-3 days.
You will receive an email with the tracking information later on today.
If you have any questions you can reach us directly at (888)498-2767 or support@vapornation.com.
Thank you.
good selections
used this site a few times,good selection, easy website,
18 maart 2019
Review zonder uitnodiging
Great service
Great service. I don’t give out 5s. Always room for improvement. Thanks!
15 maart 2019
Review zonder uitnodiging
I would recommend anyone to…
I would recommend anyone to VaporNation. They are courteous, respectful, and they know what they are doing for customer service. The person I talked to was wonderful, kind to me, and knew his job. Thank you
15 maart 2019
Review zonder uitnodiging
Easy shopping
Good website, easy shopping and payment process.
Now we'll see about delivery, then how good the product is.
14 maart 2019
Review zonder uitnodiging
Customer service
Your product is good but your service somewhat lacking. When I last tried to order screens they were out of stock. I was told that I would be notified when back in stock. That did not happen. I was given the option of ordering a new vaporizer at reduced cost because screens were out of stock. I though it was a come on. Just sayin’!
13 maart 2019
Review zonder uitnodiging
Antwoord van VaporNation
Hello Gene,
Thank you for your recent order with us.
We try our best to make sure we have all of the products we sell in stock and in the rare instances that we don't, it is always our main priority to ensure that our customers are informed immediately and taken care of.
In this case, we apologize for any inconvenience or frustration the order may have caused.
A member of our management team has reached out to you to obtain more information about the customer service that you received and to see if there's anyway we can fix this.
You can reach back out to us directly at (888)498-2767 or support@vapornation.com.
Thank you.
Great company...friendly and courteous…
Great company...friendly and courteous customer service!
13 maart 2019
Review zonder uitnodiging
Very helpful interaction
Very helpful interaction. Friendly, curious and attentive. Took care of the problems I was having on sign-in and took care of my order. Also she discovered some earned credits and applied them to my purchase. If I were to visit again, it would be because of the service she gave me.
12 maart 2019
Review zonder uitnodiging
Paid extra money for rush processing…
Paid extra money for rush processing and over night shipping doubling the amount of my bill on the order I placed on Thursday here it is Monday late afternoon and it still hasn't been sent out I'm about to just cancel the order and go somewhere else
11 maart 2019
Review zonder uitnodiging
Antwoord van VaporNation
Hello,
Thanks for your recent order with us.
We apologize for any inconvenience or confusion you have experienced with your order.
According to the order details, the order was placed on Friday which was 3/8, it was also done after our business hours of 9AM-5PM PST. Since we do not operate on weekends and the order was not placed within the time period to have it shipped on Friday, it will not be going out until today, Monday 3/11, with the delivery scheduled for tomorrow.
We do disclose all shipping details and hours of operation on our website, both in our shipping policy and during the checkout process.
A member of our management team will be reaching out to you with more details in regards to this.
You can reach back out to us directly at (888)498-2767 or support@vapornation.com.
Thank you.
5 stars
5 stars: Excellent – no reservations, I would recommend this company to anyone.
11 maart 2019
Review zonder uitnodiging
NO RESPONSE TO QUESTIONS ABOUT PRODUCTS
Hours later info re: requests made via both your Twitter acct & your website NO REPLY! Response to customer queries must not be a customer care priority? You wont answer my questions you won’t get my business easy decision sorry but no reply by end of business Monday 3/11th the order i placed today will be my last hope i hear from you
Stephen Krause
10 maart 2019
Review zonder uitnodiging
Antwoord van VaporNation
Hello Stephen,
Thanks for leaving your review.
We apologize for any inconvenience. Our business hours are from 9AM-5PM PST, Monday-Friday and it looks like you reached out to us on Saturday 3/9 which is why you did not receive an immediate response.
However, our customer care team has replied to your inquiry now and will definitely make sure you get taken care of.
You can reach back out to us directly at (888)498-2767 or support@vapornation.com.
Thank you.
It was enjoyable
It was enjoyable. I found what I was looking for at a decent price. The site was easy to navigate as well.
9 maart 2019
Review zonder uitnodiging
Don't send this out until the product…
Don't send this out until the product arrives. I have no idea how to rate the product, your shipping, etc.
Mary
8 maart 2019
Review zonder uitnodiging
All good
All good! Quick shipping, solid packaging, great value.
8 maart 2019
Review zonder uitnodiging
Good rewards and service
Good rewards and service. Minus 1 point for sending a broken device the second time.
5 maart 2019
Review zonder uitnodiging
VaporNation has the best selection and…
VaporNation has the best selection and the best prices! Always good stuff on their daily deals.
5 maart 2019
Review zonder uitnodiging
Website is difficult to navigate
5 maart 2019
Review zonder uitnodiging
Antwoord van VaporNation
Hello,
Thanks for leaving your review.
We apologize for any difficulty you experienced with navigating our website, we are always open to feedback.
One of our customer service representatives has reached out to you in regards to this to obtain more information and see how we can improve that moving forward.
You can reach back out to us directly at (888)498-2767 or support@vapornation.com.
Thank you.
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