Attention lorsque vous télécharger un document, que vous payez à 0,50€, la société transforme cet accès en abonnement sans votre consentement et prélèvement automatiquement sur votre compte la modi... Toon meer
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Ho richiesto un vecchio manuale d'uso Simac il gelataio GA850 e basta, ho pagato 0,50€ dopo 48 ore in maniera truffaldina hanno tenuto i miei dati della carta di credito per addebitarmi altri 29.90... Toon meer
Bedrijf heeft geantwoord
Complete CON MERCHANTS 🤬 never got anything from these people & just realised they have been taking €29.90 for the past 6mths.spent 30mins on phone with foreigners I could hardly understand to no i... Toon meer
Bedrijf heeft geantwoord
I paid 50cemtimos for a bosh oven manual ehich they did not have. I was not aware that I was entering into a recurring subscription of 29€ paid monthly. I thought the 50 cent scam was the end of t... Toon meer
Bedrijf heeft geantwoord
1,7
Zeer slecht
49 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Total SCAM
Total SCAM. Told me that they had the manual that I needed. I paid the 50c for the trial & when I logged in, the manual they said they had was nowhere to be found. A couple of days later & they're trying to take €29.99 out of my account. Apparently from reading all their excuses here, it's for a "subscription" that they've hidden away when you're giving them your CC details
13 april 2025
Review zonder uitnodiging
Antwoord van Vaultmanual
Hello Conor Gleeson,
We’re sorry to hear about your experience and understand your disappointment.
Our service includes a trial period with a subscription, and this is indicated during the order process. If the subscription is not cancelled during the trial period, the charge is applied in line with the agreed terms.
We also regret that the manual you were looking for was not available as expected — this is not the experience we aim to provide. We’d like to investigate this further and assist you directly.
Please contact us at contact@vaultmanual.com or call us at +44 2 033 180 005 (Monday to Saturday, 8am to 8pm), and our team will do their best to help.
Kind regards,
The VaultManual Team
Disgusting business
Disgusting business, legal highway people who literally rob people 29.90 for 5 months of nothing, Interpol should look into this company
14 maart 2025
Review zonder uitnodiging
Antwoord van Vaultmanual
Hi Eamonn Black,
We’re sorry to hear about your experience and understand your frustration.
Our service is offered through a no-commitment subscription, with all relevant details clearly displayed during sign-up and confirmed via email. That said, if you believe you were charged in error or didn’t benefit from the service, we’d be happy to review your case.
Please contact us at contact@vaultmanual.com or by phone at +44 2 033 180 005 (Monday to Saturday, 8am to 8pm), and our team will assist you directly.
Best regards,
The VaultManual Team
Website indicates they hold a copy of…
Website indicates they hold a copy of the manual then when you have paid, no success in finding the manual. Wrote to complain but no reply. Worried that they now hold some banking details.
17 maart 2025
Review zonder uitnodiging
Antwoord van Vaultmanual
Hi Ian,
Thank you for your feedback, and we’re sorry to hear that you weren’t able to access the manual you were looking for.
Our service gives access to a large database of user manuals, and if the document wasn’t available or there was an error, we’d be happy to investigate this for you. We also want to reassure you that all payments are handled through secure, encrypted platforms — we do not store your banking details directly.
If you haven’t received a reply from us yet, we encourage you to contact our support team again at contact@vaultmanual.com or call us at +44 2 033 180 005, Monday to Saturday from 8 a.m. to 8 p.m. We’ll make sure your case is reviewed as soon as possible.
Kind regards,
The vaultmanual.com team
Absolute Scam!!
Absolute Scam!!! I needed to cancel my credit start to let it stop.
3 februari 2025
Review zonder uitnodiging
Antwoord van Vaultmanual
Hello Jaap Kuiper,
We’re sorry to hear about your experience. If you need assistance with your cancellation, we’re here to help. Please send us your email address and phone number, so our team can review your case and provide a solution.
You can reach us at contact@vaultmanual.com or call us at +353 1 270 9779 (Monday to Saturday, 8 AM to 8 PM).
We look forward to assisting you.
Best regards,
The VaultManual Team
They will charge you 29.90 every month if you forget to cancel!
I was charged 0.50cents for looking for a manual that did not exist! For Gods sake read the fee carefully..the 50 cent is for a trail period. If you don't cancel they will help themselves to your account every month!
Who the hell wants to pay 29.90 EUR per month for searching manuals?!
18 januari 2025
Review zonder uitnodiging
Antwoord van Vaultmanual
Dear,
Thank you for your feedback. We regret to hear about your dissatisfaction and would like to address your concerns.
The €0.50 charge is for a trial period that provides access to our database of user manuals. If the trial is not canceled within the given period, it transitions into a subscription at €29.90 per month. These details are clearly stated during the registration process and in the Terms and Conditions. We apologize if this was not apparent in your case.
If you have further concerns or questions about your subscription or the service, please contact our customer support team at +353 1 270 9779 (Monday to Saturday, 8:00 a.m. to 8:00 p.m.) or via email at contact@vaultmanual.com. We are here to assist you.
Your feedback is valuable to us, and we are continually working to improve the clarity and transparency of our services to better meet customer expectations.
Best regards,
The VaultManual Team
Lure you in with 0,50€ for a copy and the charge you for 29,90 after 5 months!
Lure you in with E 0,50 for a copy of a user manual. After paying with debitcard they withhold E 29,90 5 months later without any explanation! I tried to call customer service at the number provided. Either eternal busy tone, or 'invalid number message'! SCAM SCAM !!!! I blocked my debit card and had to order a new one.
16 januari 2025
Review zonder uitnodiging
Antwoord van Vaultmanual
Hello,
Thank you for sharing your feedback. We sincerely regret to hear about your frustration and would like to address your concerns.
Our €0.50 trial includes access to a vast database of user manuals, transitioning into a subscription of €29.90 per month if not canceled before the trial ends. This process, along with the subscription terms, is outlined during registration and in the Terms and Conditions. We are sorry if this information was not clear in your case.
Regarding the issue with contacting our customer service, we apologize for the inconvenience you experienced. Please note that our support team is available at +353 1 270 9779 (Monday to Saturday, 8:00 a.m. to 8:00 p.m.) or via email at contact@vaultmanual.com. We are here to assist you with any concerns about your subscription or charges.
Your feedback is important, and we are committed to improving the clarity of our processes and ensuring a better customer experience in the future.
Best regards,
The VaultManual Team
Vaultmanual.com What a fraud!!!
Vaultmanual.com What a fraud!!!! Take care. They are charging you 30EUROS gfor subscription that you do not even realize it. And they do not warn you in advance. SIMPLE SCAMMERS
With their answer they confirm that they are dangerous scammers! I am trying several weeks now to get a refund. They are just trying to avoid it!
And they are such a SCAMMER that they are continuing trying to charge my account!!
2 januari 2025
Review zonder uitnodiging
Antwoord van Vaultmanual
Hello,
Thank you for sharing your feedback. We are sorry to hear about your dissatisfaction and would like to clarify how our subscription process works.
Our service includes a €0.50 trial period that provides access to our database of user manuals. After the trial, the subscription is activated at €30 per month, as outlined during the registration process and in our Terms and Conditions. We regret if this information was not clear to you.
If you have any concerns or questions about your subscription, we encourage you to contact our customer support team at +353 1 270 9779 (Monday to Saturday, 8:00 a.m. to 8:00 p.m.) or via email at contact@vaultmanual.com. We are here to provide assistance and address any issues you may have.
We take your feedback seriously and are constantly working to improve the clarity and transparency of our services.
Best regards,
The VaultManual Team
Ingen manual levert.
Vaultmanual tok 0,5 for min manual, men leverte ingen.
SCAM! SCAM! Jfr annen anmeldelse.
14 november 2024
Review zonder uitnodiging
Antwoord van Vaultmanual
Hello,
Thank you for bringing this to our attention. We are truly sorry to hear that you did not receive the manual you were expecting after your payment.
Our service is designed to provide quick and easy access to user manuals. If there has been an issue with your order, we encourage you to contact our customer support team at +353 1 270 9779 (Monday to Saturday, 8:00 a.m. to 8:00 p.m.) or via email at contact@vaultmanual.com. Our team will gladly investigate the matter and assist you in resolving the issue.
Your feedback is important to us, and we are committed to improving the quality of our service to ensure a better experience for all our users.
Best regards,
The VaultManual Team
Lure you in with E 0,50 for a copy of a…
Lure you in with E 0,50 for a copy of a user manual. After paying with creditcard they withhold E 29,90 per month for unlimited manual acces. I needed a manual of a quicksilver 600 boat. I was provided with a copy of a internet advertisement of a boat for sale in stead of a user manual.....
In very small print you can find out that they will automatically withhold E29,90 every month. During the initial payment procedure with credit card there is no warning about this monthly fee. They refunded 1 month of the 2 months I payed. So I payed E 29,90 for a copy of a boat advertisement found on internet..
And then they state that this is all legit...
But who needs unlimited user manual acces????? Nobody !!! SCAM SCAM !!!!
14 september 2024
Review zonder uitnodiging
Antwoord van Vaultmanual
Hello,
Thank you for sharing your feedback. We are sorry to hear that you are dissatisfied with your experience and would like to provide some clarification.
Our €0.50 offer includes a trial period for accessing our database of user manuals, which transitions into a subscription for €29.90 per month if not canceled before the end of the trial. These terms are clearly outlined during the sign-up process and in the Terms and Conditions that must be accepted before completing the purchase.
We understand your frustration and encourage you to contact our customer service team at +353 1 270 9779 (Monday to Saturday, 8:00 a.m. to 8:00 p.m.) or via email at contact@vaultmanual.com. Our team will be happy to review your case and assist you further.
We appreciate your feedback and take it seriously as we continue to improve the clarity and transparency of our services.
Best regards,
The VaultManual Team
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