Veteranstitch Reviews 84

I opened 4 customer service tickets concerning incorrect embroidery and have not received any response.

I ordered and received the hat, however, it took quite a long time to get here and instead of saying NAVY, it was emblazoned with ARMY. I have sent a couple of e-mails in hopes of getting it replaced /exchanged or even reimbursed, so far no response. I thought the price was fair, I think the quality of the product was good for the price, but apparently there is no quality assurance in the place if they are letting products leave embroidered wrong.

Ordered a cap that was featured on their advertisement and received a cap that doesn’t even look the same! I contacted their support a month ago, still no response! Be leery of this outfit folks! I’m not sure if these caps are made in USA.

Item is not the same quality as you will see pictured in advertisements, especially the emblems. Wish I could upload a picture to show what quality was received.

I received my order in about three weeks. Quality was ok but the word “Retired” was missing from the cap bill. I notified Veteran Stitch and customer service said they would get right on it and get it to me with the added wording on the bill. Numerous emails and a customer service ticket over several months failed to get this resolved. Apparently they are ok with very poor customer service after failed quality controls. Would never order again. Don’t make promises you never intend to keep.

Ordered hats nearly two months ago. I have sent multiple emails with zero response. Trusted him as a Veteran, I am very disappointed!

The quality onf the hat was below par. The logo on front was not readable, the front logo was crooked and the name was on the side not the back. I will not order again nor recommend anyone to buy your product.

The hat arrived and it is beautiful and of high quality. However there is one problem it is not how I ordered it the years of service for my 93 year old Father should have been 1951-1955 the hat read 1972-1975. It’s now been three weeks. I’ve put in two support tickets and one customer support email and haven’t heard anything from the company until this request for a review.

I liked the idea of embroidery but my Vietnam came out crooked. Plus I thought I was getting the gold stuff on the bill plus the word Veteran. Nope, didn't.

I love what Veteran Stitch is doing and I love the variety of products. Three of the four-custom stitched hats that I purchased look great. Not fully satisfied with the "red" hat. The color is a lot lighter than I anticipated. Although I haven't worn the red hat, I can tell you that the dye for the blue hat comes off on your head and fingers. I would buy again.

My husband loved the hat. It took awhile to get, but it did get here before Christmas. My only negative about the hat is that the front patch was ironed on and the heat was too hot and it melted the patch threads.

You sent me 2 caps that were messed up. You responded you would make it right and haven’t heard anything from you since! I see on FB your under different names now. I would not trust this company, Do not buy from!!!

It's always sketchy when you order veteran hats. But this time I was not disappointed with the product I received! Very high quality and exactly what was advertised!! 100% pleased with my my hat!!

The item is not what is advertised. I have reached out to Danny in support and after one email, he stopped answering my emails and they will not fix the problem. No refund, no exchanged for correct item. They have great communication during the order process. But then they will not answer your emails, after you receive the item and it's not what they advertised.

Dear veteran stitch,

I finally received my T-shirt Order# VIN-5942 and it looks great. The only problem is it’s a size too small. Apparently it is a large T-shirt with a XL sticker. I need a true XL. Is there anything we can do about it?

Sincerely ,
Eric C. Bishop, SSG (Ret.) USA. XL
IMG_2414.jpg

I received my order two weeks ago all three of my Caps were correctly made.

The cap I ordered was made like I requested. I do not have any complaints and received many compliments. I was notified throughout the process as well.

I am disappointed with the overall quality of the product. The embroidery is crooked in some spots at metal closure clip and adjustment is not user friencly.

I paid for an order for my Vet Hat in September. Hat never received. I sent an email back to Veteran stitch but no response. Be very careful with this company as they will take your money without delivering a product. As a Veteran, this is very disappointing.

I had a hat sent to friend who is very ill and may not recover. She looked forward to receiving a hat with the correct branch of service but it was an entirely different design. I followed the procedure of contacting the company to let them know but have never heard a word back from them except for this complaint site. They tell you they will make it right. The only thing I want is a complete refund and to let some other buyers deal with them.

This is a previous response to my original complaint to Veteranstitch. And I sent several more follow up complaints to the original complaint but still no answer and more important, NO ACTION. The only priority is not answering.

"As for “no response,” that’s not how we operate — please check your spam folder, or reach out again to XXXXXXXXX with your order number and we’ll prioritize this."

There is no priority on this. Don't buy from these people, they really don't care about you once they take your payment.