Veteris Reviews 90

At around midnight last week, my beloved doggo Fernando decided to recreate a scene somewhere between a low budget horror movie and American Psycho by bursting a cyst in his ear and covering absolutely everything in blood.

At this stage I had exhausted both my medical expertise and my supply of towels trying to stop the flow, so I called my vet’s out of hours service and was pointed towards Veteris Clapham 24 Hour Animal Hospital & Urgent Care.

About an hour later, Dr Tal arrived in a white electric van like some kind of modern veterinary knight in shining armour. Calm, reassuring, pragmatic and brilliant with Fernando from the moment he walked through the door.

Within minutes the situation was under control, Fernando was sorted and my blood pressure had reduced from “major incident” to merely “slightly traumatised dog owner”.

Now, was it cheap? No, but what is when it comes to pets? But frankly, if somebody turns up to your house around midnight within an hour, fixes your bleeding Labrador and saves your carpets from looking like a crime documentary, that feels pretty epic value to me and the cost was not significantly different to a visit to the actual vets.

Huge thanks to Tal for the care, professionalism and kindness. Properly appreciated.

I called them at 10.20pm for my dog, was advised upto a 2 hour wait for home call from vet which was fine. But Dr Eric was on his way to me within half hour and when he got here he helped my pooch so much I could never thank him enough for what he did.

Our beloved dog, Max, became ill late in the evening, out of normal Vets hours. We, therefore, contacted Veteris and the lady operator was very calm and pleasant, explaining everything clearly and precisely. We were advised there could be quite a lengthy wait but, in fact, the Vet, Tal, was with us quicker than expected. Tal was wonderful, he was so kind, caring, patient and professional, chatting to Max and calming us also, as we were in a very emotional state. As Tal helped him drift off to Doggie Heaven he spoke softly and kindly to Max and gave us all the time we needed to be with him. Thank you all so much, it is good to know there are still such caring people out there.

Finlay was an amazing professional, super calm and made our cat Joni feel at ease (as much as possible as she’s not easy)

Really great experience. I had to make an out of hours emergency call at 22.00 on a Sunday. A vet arrived within an hour and a half. Quickly diagnosed my cat's illness, provided a treatment plan and also gave great advice on his nutrition needs. Very grateful for the efficient and kind service.

I had just moved to the UK and did not know any vet to take care of my cat Steve … what a relieve to find such a nice team in the middle of the night, in total stress !

When I was in despair, nowhere to turn in the middle of the night these people went far and beyond made my jack comfortable and had a good night sleep thank you

really fast service as my cat was poorly wonderful vet explained everything to me about my cats illness very grateful she was treated so well would highly recommend this company for the wonderful care my pet received the staff were wonderful very caring on the messages with me

My 16yr old bichon was peeing blood and I couldn’t get her to our regular vet - called Veteris for home visit - wonderful service from first call to the actual visit. Dr Tal was great and very patient with her. I was fearing the worst but after blood tests and ultrasound she was diagnosed with cystitis and possibly getting over a bout of pancreatitis. Given injections and meds and now on the mend. Not cheap but I was given clear visibility of the charges so no surprises. I would definitely use again in an emergency.

The vets were so kind. Thank you 🙏

I could not be more impressed by the way Veteris responded to a cat with breathing difficulties on a bank holiday weekend. The vet arrived quickly, examined the cat thoroughly and provided medication that made a huge difference. Absolutely excellent.

Overall, Veteris was a fantastic service. The staff on the phone were very compassionate and helpful, keeping me updated while waiting for a home emergency call out. The wait time was very long, but considering the distance, time of day, being a bank holiday and them keeping in touch with updates, I will still give them a 5 star service.

We had a vet called Finlay visit us, and he was very attentive and caring with our cat, fully equipped with everything to check her out, keeping us in the loop of everything that was happening. We were really greatful to have him able to visit and tend to her.

The vet Tal arrived within just a few hours and during this wait time I recieved regular calls from the team to check how my cat, Jarvis, was doing and to update me on when Tal would arrive. Tal was really kind, calm and reassuring. He gave Jarvis a blood test, a drip with fluids and medicine and he gave the treatment in a way that minimised any distress for my cat. I was really grateful for the advice and feel fully informed on the sign I should be looking out for while Jarvis recovers. I would highly recommend Tal and the team’s great service and would call them straight away should something similar happen in the future.

Very quick response on a bank holiday Sunday, at my house within an hour of calling to treat a recurring case of Giardia. Treatment administered on the spot - left with peace of mind.

Amazing service, so professional and good. Thank you!

A vet called Rita came out to see my elderly greyhound after a bad seizure. She was very thorough and informative with her checks. We then made the decision to have our dog put down, Rita was gentle and compassionate throughout. It was the perfect send off for our dog, calm and relaxed at home. I’m very grateful for the care and service provided, I couldn’t recommend more.

We are deeply grateful for the help of Dr Vinh from Veteris in the saddest night of our lives so far. It was emergency call and we knew where it will take us, but he was there both for us and our dog to guide us and give time to the whole family to say goodbye to our beautiful boy, our Mukka.

It’s any pet owner’s worst nightmare to have their pal need emergency treatment, even more scary to have to leave them in the hands of strangers overnight.
After both of my cats had helped themselves to a feast and landed themselves in hospital for poisoning treatment, I was terrified. I hadn’t heard of Veteris before but my own vet reassured me they were great, and they truly were. Everyone was so kind and genuinely seemed to care. I was lucky enough to be able to visit each day they were there and I was sent pictures and updates regularly. Felt they really deserved being left positive feedback and hopefully it helps ease the stress of another person in this position. Your friend will be in safe hands.

I have a rabbit that was limping - an emergency in rabbits, who are rather fragile - and could not find even an emergency appointment at the local vets. Veteris immediately responded to my call to them, were very kind and transparent about costs, and sent a brilliant vet within an hour. Emma was compassionate and knowledgable and gave our rabbit painkillers, and also provided us some really helpful advice on what to do next if our rabbit did not improve. We were sent a very thorough medical report and invoice after. I’d 100% use Veteris again.

Leeya was incredible! Very informative, and professional. Super kind and caring towards our cat Ross. Wonderful service! :) Highly recommend!