Vhi Healthcare Reviews 

Horrible experience with an online consultant. Arrogant, condescending and rude. He wrote in the notes that my English was poor. Well, I wasn’t aware that my proficiency in English language is being examined. What was actually poor was his attitude, his ability to ask the right questions and to listen. Totally not personable and made me very uncomfortable.

Was told I would be issued with a prescription for a topical antibiotic with the online doctor (still awaiting this prescription 6 hours later and they’re now closed!!). Was a waste of time as I now have to attend the swift care clinic tonight anyway as I know I need oral antibiotics.

Being a new member to VHI through a company provided benefit, we were guided to what VHI can cover and which falls under state healthcare.
Advise on how best to obtain treatment for each was precise and helpful.

Excellent service. In particular, VHI Swiftcare Swords has provided me with efficient and high quality medical care whenever I have needed them. Highly recommended, and thank you!

Incredibly slow to answer their phones. They blame coronavirus and working at home (1.5 years into the pandemic). Then you end up getting cut off. I have never encountered a company that puts so little into their customer care division as VHI International

As a client, they fob you off on an ongoing basis when you suggest an improvement to their service. They leave all communication to junior staff who have no idea of the implications despite addressing issues to seniors. In a nutshell, they simply do not give a dam, you are a number in the system and that's that. Place you business with an organisation which has the capability to listena nd learn!

VHI dental. Absolutely infuriating service. Claim submitted in April, nearly August now and still waiting. Being passed from person to person and all ask for the same information again!! After a string of emails and phone calls from me, I am still waiting. I asked politely and tried demanding for someone to call me back and no-one has. I feel like a pestering beggar and this service is costing me money!!!! I DO NOT RECOMMEND VHI DENTAL!!!!!!!

Today I received a service from online doctor. He was 11 min late. Didn't even acknowledge or apologize that he was late. I was referred to the Emergency. I had to call the online doctor for referral sent via email as my app didn't download. I waited more than 18min and they weren't able solve my issues. I am a Google employee and our service should be platinum. Not even close! I will raise this to People ops internally too.

Horrible useless service for online consultant.
They have many useless services that waste everyone’s life. I prefer Irish health over VHI any day of the year

I’ve had VHI for a few years and never had to use it at all. At the end of December I decided to go and check for an injury that wasn’t getting better.. due to the pandemic I was reluctant in going but I’m glad I did. I am so highly impressed with the swift clinic in Dundrum.. from the reception to the X-Ray ... everyone caring, attentive.. clear information given and guidance at all times. Dr. Fardeen Who took care of me was great... explained me everything about my complaints etc can’t recommend enough. Will be upgrading in Feb. Thank you to the team!

After being a costumer of VHI for 19years, when we needed them the most for our only daughters Scoliosis operation, you guys let us down. We had to beg a charity in Dublin, "Straightahead" to pay for ths operation, without there help we would still be waiting. How kind of you all. Thank you VHI.To make it clear we rang you two years in advance to upgrade our existing plan and you said it was a good plan...

cancelled my health insurance (and got letter and email confirming this) and 241 euro still taken out of my account yesterday. emailed - no response, after an hour on the phone was told i will be 8 weeks waiting on my money back

Disgusting! Called up to cancel my policy due to CoViD19, meaning that I'm basically paying for nothing since private hospital care is temporarily suspended...The rep insisted on speaking on my time and a call i've made. I interrupted her to tell her to stop trying to get me to keep the policy as I can no longer afford it. 'No wait a minute, let me finish what i wana say' and then she proceed to babble on for another 3 minutes on my time! What an a-hole! On top of that i then had to wait to be transferred to another agent who attempted to do the same, but kept telling me its entirely up to me while proceeding to try to convince me to keep the policy! They then went and demanded that i pay a further pro-rata amount calculated on full premium!The cheek of this company

Never had issues with the claims, I always had the answers (good or bad) given when calling them without multiple followups. I am giving 4/5 stars because the dental policy they have is a 17 century approach. I actually laughed when I heard what I have to do for a claim. Not even dentists understand it.