First, the items arrived five days after the stated delivery date. Unfortunately, we had already departed for our Easter holiday by the time they arrived. In our many years of online shopp... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I visited the store twice in two days. The service was mediocre and very slow. The salespeople did not show the necessary enthusiasm nor did they help me with styling tips or some ideas, as I expla... Toon meer
Only the product was good, overall service really poor!! I have paid 10€ delivery, 20€ rerurtn ridiculous! Promotion code didn't work and customer service wasn't bothered enough to answer ever, at al... Toon meer
Bedrijf heeft geantwoord
I’m delighted with the ordering process at VB. Apart from the wonderful collection, the order and delivery were clearly documented and communicated from start to finish. Delivery was quick and reli... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckham’s eponymous label forms the basis of the modern woman’s wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.
Contactgegevens
London, Verenigd Koninkrijk
- clientservices@victoriabeckham.com
- victoriabeckham.com
3,4
Gemiddeld
506 reviews
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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FAULSE EXPECTATIONS
I visited the store twice in two days. The service was mediocre and very slow.
The salespeople did not show the necessary enthusiasm nor did they help me with styling tips or some ideas, as I explained to them what I was looking for.
I bought a dress because I knew exactly what I was looking for, but with the proper guidance I could have bought many more dresses… which I did not. The brand has a variety of design clothes but lacks salesmanship. The all experience was disappointed.
20 april 2026
Amazing couldn’t have asked for better…
Amazing couldn’t have asked for better service and communication. Biljana was fantastic throughout and made everything so easy. Highly recommend! 😊
6 mei 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Chung,
We appreciate your kind feedback and are happy to hear you are loving your Victoria Beckham piece.
Kind Regards,
Excellent Service
Nothing was too much trouble, when I had to exchange an item twice it was done so quickly and everything arrived in no time! Melody was super helpful and service was great.
21 april 2026
Antwoord van Victoria Beckham
Dear Karen,
Thank you for your wonderful feedback. We’re delighted to hear that your exchanges were handled quickly and smoothly, and that everything arrived in a timely manner.
It’s especially lovely to know that I was able to provide such helpful support throughout your experience. We truly appreciate your kind words and your continued support of Victoria Beckham.
We look forward to welcoming you back to the online store in the future.
Kind regards,
Melody - Client Services
Slow delivery and dishonest
Slow delivery and then won't allow me to exchange for a different size, claiming that all extra smalls are allocated to other orders despite the fact that I can order extra smalls on the website. Baffling.
UPDATE. In response to their load of old nonsense below, it is a full 24 hours since I was told that the size I wanted is out of stock, and yet the website is STILL showing that it is available. Surely they can’t expect anyone to believe that their systems don’t even update overnight?!
5 mei 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Alex,
Thank you for sharing your feedback. We are sorry to hear that you experienced delays with your delivery and difficulties with your exchange.
In some cases, stock availability can differ between fulfilment allocation and live website listings due to high demand and system updates, which may explain the discrepancy you encountered. We understand how frustrating this can be.
Your comments have been shared with the relevant teams as we continue to review both our stock management and customer experience processes.
Kind regards,
Laura - Client Services
Avoid VB. com
First, the items arrived five days after the stated delivery date. Unfortunately, we had already departed for our Easter holiday by the time they arrived.
In our many years of online shopping, this is the first time we’ve encountered a 14-day returns policy, which is not explained within the website; not that we could find.
The website is also outdated as it still references Christmas returns.
The original order shows that duplicate items were ordered in different sizes, clearly with the intention of returning the extra ones.
The return for a refund has been rejected due to being over the 14 days, however a strange exchange/credit note has been offered - very confusing.
Your overall service has been below satisfactory.
Avoid VB. com
7 april 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Russell,
Thank you for sharing your feedback. We are sorry to hear that your order did not arrive within the expected timeframe and for the inconvenience this caused. Delivery/shipping delays can occasionally occur for a number of reasons, including courier-related issues or external factors, and we appreciate how frustrating this must have been.
Regarding returns, our 14-day returns policy is stated on our website and has always applied to all purchases, including multiple sizes ordered for comparison. We appreciate your comments that this was not clear, and we will review how this information is presented on-site to ensure it is easier to find and understand, including removing any outdated references.
As outlined in our policy, items returned outside the 14-day window are not eligible for a refund; however, we do offer store credit valid for up to two months from the date of purchase as an alternative option.
We are sorry that your experience did not meet expectations and appreciate you taking the time to share your feedback, which will be reviewed by the relevant teams.
Kind regards,
Laura - Client Services
I’m delighted with the ordering process …
I’m delighted with the ordering process at VB. Apart from the wonderful collection, the order and delivery were clearly documented and communicated from start to finish.
Delivery was quick and reliable.
The dress I ordered matches the description exactly and is of very high quality.
I can highly recommend Victoria Beckham’s online shop!
20 april 2026
Antwoord van Victoria Beckham
Dear Gabi,
Thank you for your wonderful feedback. We’re delighted to hear that you were pleased with the ordering process, communication, and delivery experience.
It’s especially great to know that your dress met your expectations in both quality and description. We truly appreciate your recommendation and your support of Victoria Beckham.
We look forward to welcoming you back to the online store in the future.
Kind regards,
Laura - Client Services
It fits true to size based on the size…
It fits true to size based on the size guide (I did not need to size down). I loved the design and texture. Very fast delivery too.
20 april 2026
Antwoord van Victoria Beckham
Dear Melv,
Thank you for your kind feedback. We’re delighted to hear that you found the sizing accurate and are pleased with the design of your item.
It’s also great to know that delivery was quick and efficient. We truly appreciate your support and look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
Antwoord van Victoria Beckham
Dear Lakesha,
Thank you for your kind feedback.
Your support means a great deal to us, and we look forward to welcoming you back again soon.
Kind regards,
Laura - Client Services
Poor to not existing service, product good
Only the product was good, overall service really poor!! I have paid 10€ delivery, 20€ rerurtn ridiculous! Promotion code didn't work and customer service wasn't bothered enough to answer ever, at all. And I am still waiting for my refund after 15 days!
Won't repeat it ever again
16 april 2026
Antwoord van Victoria Beckham
Dear Vesna,
Thank you for taking the time to share your feedback.
While we’re pleased to hear you were happy with the product, we’re very sorry that your overall experience did not meet expectations.
This is certainly not the level of service we aim to provide, and we understand your frustration regarding delivery and return costs, the promotion code, and the delay in your refund.
We will be following up with you directly via email to look into this further and ensure this is resolved as quickly as possible.
Thank you again for bringing this to our attention.
Kind Regards,
Rio - Client Services Team
Love it again and again …
19 april 2026
Antwoord van Victoria Beckham
Dear Manuela,
Thank you for your kind feedback. We’re delighted to hear that you continue to love your Victoria Beckham pieces.
Your continued support means a great deal to us, and we look forward to welcoming you back again soon.
Kind regards,
Laura - Client Services
Delivery was super quick
Delivery was super quick, jeans are great but waiting for them to give . Bought the 24 which is normal size and hoping the stretch version will give after a few wears.
12 april 2026
Antwoord van Victoria Beckham
Dear Rose,
Thank you for your feedback. We’re delighted to hear that you were pleased with the quick delivery and are enjoying your jeans.
Our stretch denim is designed to soften and adapt with wear, so you should find that they give slightly over time for a more comfortable fit.
We truly appreciate your support and hope you continue to enjoy your Victoria Beckham pieces.
Kind regards,
Laura - Client Services
Gerne wieder
Sehr freundliches, kompetentes Personal. Ein sensationelles Einkaufserlebnis
13 april 2026
Great experience- As always!!
Great experience- As always!!! Thank you so much everyone! 🫶🏻
17 april 2026
Antwoord van Victoria Beckham
Thank you for your kind feedback. We’re delighted to hear that you had another great experience with us.
Your continued support is truly appreciated, and we look forward to welcoming you back again soon.
Kind regards,
Client Services Team
Re bela dress
The bela midi dress is exactly what I was looking for: a simple elegant shape with unusual sleeves and ruching. The attention in the shop was first rate, the alterations carried out invisibly and quickly and lovely Nana couldn’t have been more helpful.
16 april 2026
Antwoord van Victoria Beckham
Hi Deirdre,
Thank you so much for your lovely feedback - we really appreciate you taking the time to share it.
We’re so glad Nana was able to make your visit feel special, and that everything came together just as you hoped.
We look forward to seeing you back in store soon.
Best,
Ishtar
Antwoord van Victoria Beckham
Dear Jean,
Thank you for your wonderful feedback. We’re delighted to hear that you were pleased with both the quality of our products and the customer service you received.
Your support means a great deal to us, and we look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
Great to deal with & the make of the…
Great to deal with & the make of the Posy dress is beautiful. The bronze shade is fabulous 🤩
16 april 2026
Antwoord van Victoria Beckham
Dear Patricia,
Thank you for your lovely feedback. We’re delighted to hear that you had a positive experience and that you love the Posy dress.
We truly appreciate your support and look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Client Services Team
Love everything about it
Love the brand, the clothes are amazing and my delivery was super smooth!
9 april 2026
Antwoord van Victoria Beckham
Dear Anna,
Thank you for your kind review.
We’re so pleased to hear that you love the brand and our collections, and that your delivery experience was smooth.
We truly appreciate your support and hope to continue exceeding your expectations.
We look forward to welcoming you back to the Victoria Beckham website in the future.
Kind Regards,
Rio - Client Services
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