It was an amazing experience, shopping in Victoria is like being in an art gallery! Everything is sophisticated and perfect. We breath her care with everything! And the posh lipstic I bought is insane... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Spoke to Kathlene by WhatsApp and my return and subsequent exchange process were faultless. However, once in store I felt I spent a lot of time waiting for Kathleen to come up. Then, once I was trying... Toon meer
I’m so disappointed order a pair of sunglasses last week the communication was perfect via WhatsApp and delivery next day. They arrived damaged. So I did a return. But decided to buy another pair so I... Toon meer
Bedrijf heeft geantwoord
I recently purchased a navy double breasted tailored jacket online and absolutely love it. I couldn't believe how quickly it arrived as I ordered it on Sunday and it arrived two days later! The quali... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckham’s eponymous label forms the basis of the modern woman’s wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.
Contactgegevens
London, Verenigd Koninkrijk
- clientservices@victoriabeckham.com
- victoriabeckham.com
3,7
Gemiddeld
591 reviews
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Victoria Beckham dress orders
I am writing another review. Both dresses were delivered within 4 -5 days. One did not fit. The other one I kept! I got a bit panicked about a return I send back. Not much confirmation. I e.mailed quite impatiently to find out was my return received. All was looked after very well and money in my account within 2 weeks!
I will order from Victoria Beckham again. The dresses are beautiful! As they say in their e.mail it is a small staff and it is a busy time. I think we all need to have some patience!! I look forward to purchasing more from her Website.
6 februari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Thank you so much for sharing your experience and your kind words! We’re delighted to hear that your dresses arrived quickly and that your return was resolved smoothly.
We really appreciate your understanding regarding our small team and busy periods - it truly helps us continue to provide the best possible service. We’re so glad you’re enjoying your dresses and look forward to welcoming you back to the Victoria Beckham website in the future!
Kind regards,
Laura - Client Services
My order was never delivered
My order was never delivered as it was damaged in transit, and I was never proactively informed — I had to chase this myself. I was told the item was out of stock and only offered a refund and generic discount code. The item is now back in stock, but my follow-up emails have been ignored. Very disappointing experience and poor customer service from a premium brand.
17 februari 2026
Review zonder uitnodiging
Do not buy online
Do not buy online, unless you like never ending hassle. Everything is fine until online order is returned. No acknowledgement of return, no refund. This is second time I had to return an item and second time same story. I have confirmation that item has arrived to VB and yet nothing is happening. It’s way past time when refund should be issued and yet still no money. When I check my order online it doesn’t even say it has been retuned. Now I have only automated response that I have to wait until they review my enquiry.
Seriously, cheap shops have better customer service and problem free returns and refunds.
I will never buy again. It’s not worth stress and time.
15 januari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Alex,
Thank you for sharing your feedback. We are very sorry that your experience caused frustration, particularly with the delays in processing your returns and refunds.
At that time, our small team was managing a particularly busy period alongside our ongoing sale, which unfortunately led to longer response and processing times than usual. We completely understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
Please be assured that we have reviewed our customer service and returns processes to ensure timely updates and support for all customers in the future.
We truly appreciate your patience and regret that your experience at the time did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
No order and no customer service!!
I placed an order on the 24th January, I am yet to receive it and I have received no response from the customer service team. Hopefully as I paid through PayPal I can raise a case with them via their website. It seems VB customer service team are non-existent. I wish I read the trustpilot reviews now!
24 januari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Char,
Thank you for sharing your feedback. We are very sorry that your experience in January caused frustration, particularly with the delay in receiving your order and the difficulty in reaching our team.
At that time, our small team was managing a backlog from the busy holiday period alongside our ongoing sale, which unfortunately led to longer response and processing times than usual. We completely understand how concerning this must have felt and sincerely apologise for the inconvenience caused.
Please be assured that we have reviewed our customer service processes to ensure clearer communication and timely support for all customers in the future.
We truly appreciate your patience and regret that your experience at the time did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
*Do not order sale items online*
Do not order sale items online. Money was taken and 2 weeks still heard nothing. No contact phone number for customer services and they don’t reply to emails. No order, no refund and no response. Absolutely appalling.
5 februari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Jodie,
Thank you for sharing your feedback. We are very sorry that your experience in February caused frustration, particularly with the delay in receiving your order and the lack of communication.
At that time, our small team was managing a particularly busy period alongside our ongoing sale, which unfortunately led to longer response and processing times than usual. We completely understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
Please be assured that we have reviewed our customer service processes to ensure timely communication and support for all customers in the future.
We truly appreciate your patience and regret that your experience at the time did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
No customer service at all
No customer service at all. I ordered a dress on 21st January and haven’t anything since. No response to emails, and there isn’t a phone number. I have left messages at the Dover Street store, but no reply. If I didn’t know better I would assume they were scammers. Do I have to go to London and physically go to the store to get a response? Where is my item? Or just give me my money back if you don’t want to sell it to me. You have my money!
4 februari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Nicola,
Thank you for sharing your feedback. We are very sorry that your experience in January caused frustration, particularly with the lack of updates regarding your order and difficulty reaching our team.
At that time, our small team was managing a backlog from the busy holiday period alongside our ongoing sale, which unfortunately led to longer response and processing times than usual. We completely understand how concerning this must have felt and sincerely apologise for the inconvenience caused.
Please be assured that we have reviewed our customer service processes to ensure clearer communication and timely support for all customers in the future.
We truly appreciate your patience and regret that your experience at the time did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
If I could give Victoria Beckham zero…
If I could give Victoria Beckham zero stars I would. I ordered Dress from the VB website over two weeks ago. I received sales confirmation and acknowledgement. Since then I’ve heard precisely nothing from Victoria Beckham other than business as usual selling emails. I have reached out twice to client services and filled in the online form requesting information on the website. As I have heard precisely nothing for 2.5 weeks, I can only assume either that Victoria Beckham does not care about her customers, or that our company is going into administration. If it’s the latter, she should not still be trading if her company is not solvent. This is highly illegal.
I would not recommend anyone buy from this brand as They patently have no regard for their customers.
19 januari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Catherine,
Thank you for sharing your feedback. We are very sorry that your experience caused frustration, particularly with the lack of updates regarding your order.
At that time, our small team was managing a particularly busy period, alongside our ongoing sale, which unfortunately led to longer processing and response times than usual. We completely understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
Please be assured that we have reviewed our customer service processes to ensure timely support and communication for all customers in the future.
We truly appreciate your patience and regret that your experience at the time did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
This is such an unexpected review to…
This is such an unexpected review to make as i did not think id have a problem EVER with this company. In a nut shell once a return was sent back and they have received it, im still waiting for my refund. They make it impossible to speak with anyone and a generic response to my email is that they are experiencing a heavy work load due to sales and it will take longer. They have had the return for 10 days now. I wont purchase from them again and the lack of communication has shattered any confidence i had in purchasing from them which is a shame
4 februari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Victoria,
Thank you for sharing your feedback. We are very sorry that your experience in February caused frustration, particularly with the delay in processing your return and the lack of communication.
At that time, our small team was managing a particularly busy period alongside our ongoing sale, which unfortunately led to longer processing and response times than usual. We completely understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
Please be assured we have reviewed our returns and customer service processes to ensure timely support and clearer communication for all customers in the future.
We truly appreciate your patience and regret that your initial experience did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
I ordered a belt off the website- it…
I ordered a belt off the website- it was dispatched and lost by the logistic company who said I needed to get back in touch with the seller so they can process the loss and refund. I emailed over 10 days ago and emailed again as I still had not heard anything. Poor customer service! Which is a shame when you love the products.
14 januari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Lucy,
Thank you for sharing your feedback. We are very sorry that your experience in January caused frustration, particularly with your belt being lost in transit and the delay in responding to your emails.
At that time, our small team was managing a backlog from the busy holiday period alongside our ongoing sale, which unfortunately led to longer response and processing times than usual. We completely understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
Please be assured that we have reviewed our customer service processes to ensure timely support and communication for all customers in the future.
We truly appreciate your patience and regret that your experience at the time did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
I placed an order on the 15th January…
I placed an order on the 15th January !! Still No tracking , no replies to multiple emails , I phoned the store and the girl put the phone down as soon as I asked if she give an update on order absolutely horrendous customer service and now I have read the reviews I’m sorry I placed an order and now I’m wondering if they will ever turn up if they do turn up and don’t fit I’m going to have the stress of returning the items after reading the reviews 😡
15 januari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Thank you for sharing your feedback. We are very sorry that your experience in January caused frustration, particularly with the lack of updates on your order and difficulties reaching our team.
At that time, our small team was managing a backlog from the busy holiday period alongside our ongoing sale, which unfortunately led to delays in dispatching orders and responding to enquiries. We completely understand how stressful this must have been and sincerely apologise for the inconvenience caused.
Please be assured that we have reviewed our customer service and communication processes to ensure timely updates and support for all customers in the future. We truly appreciate your patience and regret that your experience at the time did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
Not impressed
I returned a Bag which was received 9 days ago, no communication or refund, I don’t think it’s acceptable to have to wait so long for replies to emails or process returns… it’s a shame but has completely put me off ordering again. No excuses for poor or tardy customer service when you are buying from high end retailers. Order #UK173906
12 januari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Casey,
Thank you for sharing your feedback. We are very sorry that your experience at the time caused frustration, particularly regarding the delay in communication and processing of your return.
In January, our small team was managing a backlog from the busy holiday period alongside our ongoing sale, which unfortunately led to longer response and processing times than usual. We completely understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
Please be assured that we have reviewed our customer service processes to improve response times and communication going forward. We truly appreciate your patience and regret that your experience at the time did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
Poor customer service
Placed an order in 5 Jan. Took way longer than normal to deliver. The items do not fit and I returned quickly. The items were received back at VB on 20 Jan but still no indication of the refund being processed. Impossible to get a response out of the customer service team and no ability to call. I note that they claim to be a small team but the brand isn’t so big that they shouldn’t be able to respond within 48hrs as it is separate from beauty. I appreciate the business needs to control costs but you don’t need to do that at the expense of customer relations. If I don’t hear soon, they will leave me with no choice but to start a claim via the credit card company. This is appalling customer service and I don’t know when I can expect to receive a response. I trust they would respond to a bank. Order number UK172987
29 januari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Thank you for sharing your feedback. We are very sorry that your experience in January caused frustration, particularly regarding the delay in delivery and the processing of your return.
At that time, our small team was managing a backlog from the busy holiday period alongside our ongoing sale, which unfortunately led to longer response and processing times than usual. We completely understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
Please be assured that we have reviewed our customer service processes to improve response times and communication going forward. We truly appreciate your patience and regret that your initial experience did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
No customer service
I ordered 7 days ago. I immediately noticed that I put vice versa the delivery and billing address. I sent an email to the customer service. They never replied. In my opinion there is no customer service! My order was dispatched at the wrong delivery address of course and now I am trying to sort this out with the courier company. I will not order again! Too bad there is 0 star review
22 januari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Thank you for sharing your feedback. We are very sorry that your experience in January caused frustration, particularly with the incorrect delivery address and the lack of response from our team.
At that time, our small team was managing a backlog from the busy holiday period alongside our ongoing sale, which unfortunately led to delays in responding to customer enquiries. We completely understand how upsetting this must have been and sincerely apologise for the inconvenience caused.
Please be assured that this issue has now been resolved, and we have reviewed our customer service processes to ensure timely support and clearer communication for all customers in the future. We truly appreciate your patience and regret that your experience did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
I am so upset about my experience with…
I am so upset about my experience with Victoria Beckham gowns. I ordered a dress on the 19th of January, the money has obviously been deducted from my credit card and delivery was supposed to be 3 to 5 days. It is now the 29th of January and the Delivery status has not moved at all. I have emailed several times with no response. I have also spoken to the’ chat bot’ who constantly refers me back to customer service and still no reply. I have also tried to ring the shop to see if they have the gown in stock - no reply.!This is for my daughter’s wedding and I am so bitterly disappointed. I am about to contact my credit card to cancel the transaction as it is so much money and it has been nearly 2 weeks now, I cannot believe no one has got back to me. Bitterly disappointed.
19 januari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Lisa,
Thank you for sharing your feedback. We are very sorry that your experience in January caused frustration, particularly as your order was for such an important occasion.
Although this was not the holiday season, our small team was managing a backlog from the busy holiday period alongside our ongoing sale, which unfortunately led to delays in dispatching orders and responding to enquiries. We completely understand how upsetting this must have been, and sincerely apologise for the inconvenience caused.
Please be assured we have reviewed our customer service and order processes to ensure timely communication and support for all customers in the future. We truly appreciate your patience and regret that your experience at the time did not reflect the level of service we strive to provide.
Kind regards,
Laura - Client Services
Non-existent customer service
Non-existent customer service. No response to 2 emails regarding complaints.
I regret not reading Trustpilot before buying my item. I had no idea that VB is only about making money but doesn't care about its customers.
21 januari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Bethina,
Thank you for sharing your feedback. We are very sorry that your experience caused frustration and disappointment.
At the time of your enquiry, our small team was managing a backlog from a particularly busy period, which unfortunately led to delays in responding to emails. We completely understand how frustrating this must have been and sincerely apologise for the inconvenience caused.
Please be assured that this issue has since been resolved, and we have reviewed our customer service processes to ensure timely responses for all customers in the future. We truly appreciate your patience and regret that your initial experience did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
IMPOSSIBLE TO RETURN !!!
I made a purchase on victoriabeckham.com on January 10, 2026, and I'm having trouble returning the merchandise. Customer service is nonexistent; they don't respond to my emails, and I'm afraid I'll be stuck with the item and unable to return it! This is unacceptable. I wonder how this store and this brand are still in business?! It's not up to the standards of the designer who presents herself as "a businesswoman" (I have serious doubts...). I've contacted Consumer Services UK and I'm going to call the bank!
24 januari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Thank you for sharing your feedback. We are very sorry that your experience in January caused such frustration, particularly with the return process.
At that time, our small team was managing a backlog from the busy holiday period alongside our ongoing sale, which unfortunately led to delays in responding to enquiries and processing returns. We completely understand how concerning this must have been and sincerely apologise for the inconvenience caused.
Please be assured that this issue has now been resolved, and we have reviewed our returns and customer service processes to ensure timely support for all customers in the future. We truly appreciate your patience and regret that your initial experience did not reflect the level of service we strive to provide.
Kind regards,
Laura - Client Services
Ordered an item for myself for my 50th…
Ordered an item for myself for my 50th birthday almost a month ago - nothing received no updates I have called and emailed and completed the online chat all with no response or update I am now hoping I get my money back through my bank am really upset and angry as a loyal VB customer this is appalling I have no idea why the service is now non existent
10 januari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Clare,
Thank you for sharing your feedback. We are very sorry that your experience in January caused frustration, particularly as the item was for such a special occasion.
Although this was not the holiday season, our small team was still working through a backlog from the busy holiday period, alongside managing our ongoing sale. This unfortunately led to delays in dispatching orders and responding to enquiries.
We have reviewed our customer service processes to improve response times and communication with all customers going forward. We sincerely apologise that your experience at the time did not reflect the standard of service we aim to provide and truly appreciate your patience.
Kind regards,
Laura - Client Services
Placed an order on the 17th January
Placed an order on the 17th. Was advised by the AI chat to email customer service as I have had no update. I haven't heard from customer service either despite 2 emails. No response. No clothes. Nothing. I want a refund now. Let's see how long this takes. Never again.
17 januari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Sara,
Thank you for sharing your feedback. We are very sorry that your experience in January caused frustration, particularly due to the delays in receiving your order and the lack of response to your emails.
Although this was not the holiday season, this period coincided with an exceptionally busy time for our small team, alongside our ongoing sale, which unfortunately led to longer processing and response times than usual.
We have reviewed our customer service processes to ensure timely updates and communication with all customers in the future. We sincerely apologise that your initial experience did not reflect the level of service we aim to provide and appreciate your patience at the time.
Kind regards,
Laura - Client Services
Appalling customer service
Appalling customer service.
Bought a handbag and the suede was damaged. Contacted customer service for advice on how to proceed as it was showing no available stock but the bag was a perfect match fo my wedding outfit. I had no reply so contact d them again and basically got told I would have to wait longer if i kept messaging them for a response. The emails were rude. I then returned the product for a refund and bought it elsewhere in perfect condition. Shocking service. Super disappointed with them. Still waiting for a reply !!!
10 januari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Caroline,
Thank you for sharing your feedback. We are very sorry that your experience in January caused frustration, particularly regarding the damaged bag and the delays in responding to your enquiries.
We sincerely apologise for the inconvenience and for any communication that came across as unhelpful at the time. Please be assured that this issue has since been resolved, and our team has reviewed our processes to ensure timely, clear, and courteous communication with all customers moving forward.
We appreciate your patience and are very sorry that your initial experience did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
Zero communication. Low end service.
Please can you get in touch with me so i can return or exchange my order. The returns portal isn't working for me, I emailed client services 19 days ago and I've had 1 email after 1 week saying you're looking into it and nothing since. The communication is really poor, in fact there is none !!
I received communication from Maisie today who was excellent and resolved my issue straight away. It’s a shame it took so long to get a response. 5 stars for Maisie, but VB needs to address the client services element of the business. Quickly.
27 januari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear James,
Thank you for sharing your feedback. We are very sorry that your experience caused frustration and for the delays in responding to your enquiry.
We’re glad to hear that Maisie was able to resolve your issue effectively and appreciate you recognising her support. Please be assured that we have since reviewed our client services processes to improve response times and ensure customers receive timely assistance in the future.
We truly apologise that your initial experience did not reflect the level of service we aim to provide and appreciate your patience while this was being resolved.
Kind regards,
Laura - Client Services
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