Nakon što sam ostavila iskrenu recenziju u kojoj sam navela da kvaliteta proizvoda nije baš na razini očekivanja, javila mi se korisnička podrška. Moram pohvaliti njihovu reakciju – Mirela iz podrš... Toon meer
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VidaXL supplied us with a greenhouse. The whole process was efficient, although some parts were missing. These arrived fast as well. This is a great company with an extraordinary service but, if... Toon meer
Bedrijf heeft geantwoord
Cliente régulière depuis 2018 je n'avais jusque là jamais eu de soucis avec ce commerçant cela dit je n'avais jamais au besoin d'avoir a contacter le sav pour un produit défectueux. J'ai acheté deux s... Toon meer
Nakon što sam imao primjedbu na kvalitetu proizvoda napisao sam recenziju u očekivanju da ju nitko neće pročitati. Proizvod sam zadržao jer greška nije bila prevelika. Ostao sam ugodno iznenađen kad s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
vidaXL međunarodna je online maloprodajna trgovina gdje možete pronaći sve što vam je potrebno za vaš dom, vrt, garažu i projekte "uradi sam". Naš koncept temelji se na ponudi širokog spektra proizvoda koji omogućuju ljudima da “žive bolje i troše manje”. Koristeći se jednostavnim rješenjima za smanjenje troškova koja ne utječu negativno na kvalitetu proizvoda, možemo učiniti svoje proizvode dostupnima što većem broju ljudi. Svi procesi od razvoja proizvoda i nabave, marketinga i prodaje, logistike i službe za korisnike u našim su rukama. Tako imamo potpunu kontrolu nad funkcionalnošću, kvalitetom i cijenom svojih proizvoda.
Contactgegevens
Nederland
- vidaxl.hr
3,5
Gemiddeld
897 reviews
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Los kvalitet
Los kvalitet, udobnost 0, peti dan fotelja pocela skripit, loseee
5 mei 2026
Review zonder uitnodiging
Cliente régulière depuis 2018 je…
Cliente régulière depuis 2018 je n'avais jusque là jamais eu de soucis avec ce commerçant cela dit je n'avais jamais au besoin d'avoir a contacter le sav pour un produit défectueux. J'ai acheté deux stores (roulant latéraux double, protection de la vie) pour ma terrasse, lors du montage j'ai constaté qu'une pièce était impossible a monter et ce sur les deux objets un défaut de fabrication. J'ai donc contacté le sav il y a dix jours au début quelques échange de mail où l'on m'a proposé un remboursement partiel ou un avoir de 14% pour une valeur totale de 290€ et garder les deux stores inutilisables. J'ai bien sûr refusé cette offre ridicule et demandé un remboursement totale et le renvoi des colis. Depuis silence radio on ne me réponds plus. C'est honteux ! Cet achat pour moi est un gros investissement et le commerçant est très malhonnête un produit défectueux ça arrive mais il faut être honnête et le rembourser comme l'impose la loi européenne.
26 mei 2026
Review zonder uitnodiging
Terrible company
So, an absolutely terrible experience. I won an auction 10 days ago, I have confirmation emails, I have bidding records, I have a picture of the product, I have EVERYTHING. Everything is visible on my user account. I’ve sent around 10 emails, I’ve been talking to around 10 different people (Airo, Nair, Neril — I honestly think they’re even making up names just so you give up on the purchase and they can avoid selling the item at the auction price because it wasn’t high enough!).
But no — I still cannot pay for the product I won. TERRIBLE COMPANY, TERRIBLE!
This review is related to vidaXL.de (Germany).
PS. The delivery address is in Germany!
20 mei 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Andrija,
Thank you for your new feedback.
As we advised earlier, for making orders or participating in Auctions, we advise you to do it via vidaXL Hrvatska - www.vidaXL.hr, if the delivery address is in Croatia.
vidaXL is a global online company that operates in many countries in Europe and the world, including Croatia. When you place an order or participate in an auction on another vidaXL website (e.g. vidaXL Hungary, vidaXL Germany), you need to have an address for the delivery in that country and for support, you need to contact the customer service from those countries.
We have also sent you an email, so please check your spam folder just in case.
Thank you once again for your understanding,
Mirela/vidaXL
We had horrible experience with VidaXL
We had horrible experience with VidaXL. My mother ordered a bed frame form VidaXL web page, but the bed frame never arrived. We contacted them via their customer service, but they said the bed frame was delivered on our address couple of days prior which simply cannot be true. Therefore, my mother asked them for the tracking number of the delivery so we can check with the delivery agent if they even recieved the package for delivery, but they didn't respond to our request and we never got the tracking number of our supposedly delivered bed frame.
My suggestion is to stay away from ordering via Vida XL page or you are risking never seeing your purchase or the money again.
27 mei 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you very much for your feedback.
Your order was not delivered yet, and we have sent you more details about its delivery to the email address that you used for placing the order. Please check your Inbox and Spam folder just in case.
For all the additional questions, feel free to contact us by replying to our email directly.
Thank you for your understanding.
Sincerely,
Mirela/vidaXL
Antwoord van vidaXL
Poštovani kupče,
Hvala vam na pozitivnoj recenziji. Drago nam je da ste zadovoljni brzom dostavom i cijenama proizvoda.
Srdačan pozdrav,
JC
vidaXL
Fast delivery
Fast delivery. Detailed and accurate shipping information.
21 mei 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for your positive review. We are pleased to hear that you were satisfied with the fast delivery and the detailed shipping information.
Kind regards,
JC
vidaXL
Antwoord van vidaXL
Poštovani Zvonimir,
Primili smo Vašu recenziju. Žao nam je ako proizvod nije bio u skladu s Vašim očekivanjima.
Vaše mišljenje nam je od značaja i zahvaljujemo za povratnu informaciju. Trudimo se i konstantno radimo na poboljšanju kvalitete naših proizvoda i usluga.
Molim provjerite svoj Inbox i mapu neželjene pošte jer sam Vam poslala mail.
Nadam se da ćete nam moći odgovoriti.
Zahvaljujem unaprijed, uz lijepi pozdrav,
Mirela/vidaXL
The wall storage is low quality with unclear instructions
The wall storage is low quality, instructions are unclear, not drawn and not explained well.
It was challenging to built it and think will not buy any more at this web site
5 mei 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Zrinka,
We have contacted you after your feedback with the offer to help, but we did not receive your reply.
If we can do anything for you, please contact us directly at feedback@vidaxl.hr
Thank you for your understanding,
Mirela/vidaXL
Jako losa kvaliteta
Jako losa kvaliteta, cak ni rupe nisu sve dobro izbušene, jedva smo je nekako sastavili... ne isplati se ni za 100e...
20 april 2026
Review zonder uitnodiging
Antwoord van vidaXL
Poštovani Miki,
Kontaktirali smo Vas nakon Vaše recenzije, s molbom za broj narudžbe i Vaš kontakt, međutim nismo nažalost dobili Vaš odgovor.
Ako ćete trebati našu pomoć, molimo kontaktirajte nas direktno na feedback@vidaxl.hr
Zahvaljujemo na razumijevanju.
Lijepi pozdrav,
Mirela/vidaXL
Uvijek brza dostava
Uvijek brza dostava , namještajvosoke kvalitete, preporučujem
23 april 2026
Review zonder uitnodiging
Antwoord van vidaXL
Poštovani kupče,
Hvala vam na pozitivnoj povratnoj informaciji! Drago nam je čuti da ste zadovoljni brzom dostavom i kvalitetom namještaja.
Srdačan pozdrav,
JC
vidaXL
Greenhouse and the wind
VidaXL supplied us with a greenhouse. The whole process was efficient, although some parts were missing. These arrived fast as well.
This is a great company with an extraordinary service but, if you live in an area prone to stronger winds, be careful about this product: vidaXL Greenhouse with Base Frame Green Aluminium.
1 december 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Dana,
Thank you very much for the return information.
We are glad that we could help you with the solution to the problem.
For your future inquiries, feel free to contact us directly at feedback@vidaxl.hr
Sincerely,
Mirela/vidaXL
Thank you for the quick response
I had an issue with a product, but it was resolved successfully and quickly.
3 april 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Vedrana,
We are glad that we could help you with the solution to the problem.
For your future inquiries, feel free to contact us directly at feedback@vidaxl.hr
Sincerely,
Mirela/vidaXL
Fale dijelovi 13L dvaputa
Fale dijelovi 13L dvaputa, 13R nema u paketu
17 april 2026
Review zonder uitnodiging
Antwoord van vidaXL
Poštovani Dino,
Kontaktirali smo Vas nakon Vaše recenzije, s molbom za broj Vaše narudžbe, međutim nismo nažalost dobili Vaš odgovor.
Ako ćete trebati našu pomoć, molimo kontaktirajte nas direktno na feedback@vidaxl.hr
Zahvaljujemo na razumijevanju.
Lijepi pozdrav,
Mirela/vidaXL
Odlična vrata za kadu....
17 april 2026
Review zonder uitnodiging
Antwoord van vidaXL
Poštovani kupče,
Hvala vam na vašem pozitivnom komentaru. Drago nam je čuti da ste zadovoljni vratima za kadu.
Srdačan pozdrav,
JC
VidaXL
Order history and tracking is not working
VidaXL is the only webshop I know, where I cannot preview or list my previous orders or track my current order. It is not new issue, the same is a number of years. Probably not worth to mention, but anyway I wrote that.
7 april 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Mislav,
Thank you for your feedback.
We are sorry that you cannot check your order history on your vidaXL account.
Over the past year, we have communicated extensively regarding your vidaXL account, and we have tried to help you. The IT department has determined that there is no problem when trying to access it from the backend system. We have done everything we can to help you.
We can advise you to possibly create a new vidaXL account.
If you have any questions regarding your order, please feel free to contact us directly at feedback@vidaxl.hr
Thank you for your understanding.
Sincerely,
Mirela/vidaXL
Antwoord van vidaXL
Dear Customer,
Thank you very much for your positive feedback! We are delighted to hear that Mirela was able to help you resolve your issue and provided you with a great experience.
Kind regards,
JC
VidaXL
The product is very poor quality
The product is very poor quality and overpriced for what you get. It's like it's made of paper, ridiculous, a waste of money. I wasn't home when my husband installed it, otherwise I would have returned it immediately.
20 maart 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Sandra,
We are glad that we could help with the solution.
For your future questions, feel free to contact us directly at feedback@vidaxl.hr
Kind regards,
Mirela/vidaXL
Pozitivno iskustvo s korisničkom podrškom
Nakon što sam ostavila iskrenu recenziju u kojoj sam navela da kvaliteta proizvoda nije baš na razini očekivanja, javila mi se korisnička podrška.
Moram pohvaliti njihovu reakciju – Mirela iz podrške bila je vrlo ljubazna i brzo mi je ponudila djelomičan povrat novca kao rješenje. Ovakav pristup korisnicima stvarno cijenim 👍
8 april 2026
Review zonder uitnodiging
Antwoord van vidaXL
Poštovani kupče,
Hvala vam na vašoj pozitivnoj recenziji i lijepim riječima o našem timu korisničke podrške. Drago nam je čuti da ste zadovoljni pristupom i ponuđenim rješenjem. Vaše zadovoljstvo nam je vrlo važno.
Srdačan pozdrav,
JC
VidaXL
Proizvod je u KOMADIĆIMA
Proizvod je u KOMADIĆIMA, to bog otac ne bi sklopio
27 maart 2026
Review zonder uitnodiging
Antwoord van vidaXL
Poštovana Snežana,
Drago nam je da smo mogli pomoći s rješenjem.
Ako Vam ubuduće bude trebala naša pomoć, ili ćete imati neko pitanje, slobodno nas kontaktirajte na feedback@vidaXL.hr
Lijepi pozdrav,
Mirela/vidaXL
Da sam mogao dat -5* dao bi -5*.
Da sam mogao dat -5* dao bi -5*.
Korisnička podrška katastrofalna, od naručenog namještaja došla 2 ista dijela, zamjenit nikako i zauzvrat ponudili 30€
Nakraju potrošio još 50€ da se složi.
Najgore iskustvo ikad.
Nikad više!!!
23 maart 2026
Review zonder uitnodiging
Antwoord van vidaXL
Poštovani Marko,
Drago nam je što smo mogli pomoći s rješenjem.
Ako ćete imati nekih pitanja ubuduće, slobodno nas kontaktirajte na feedback@vidaXL.hr.
S poštovanjem,
Mirela/vidaXL
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