Nakon što sam ostavila iskrenu recenziju u kojoj sam navela da kvaliteta proizvoda nije baš na razini očekivanja, javila mi se korisnička podrška. Moram pohvaliti njihovu reakciju – Mirela iz podrš... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
VidaXL supplied us with a greenhouse. The whole process was efficient, although some parts were missing. These arrived fast as well. This is a great company with an extraordinary service but, if... Toon meer
Bedrijf heeft geantwoord
Cliente régulière depuis 2018 je n'avais jusque là jamais eu de soucis avec ce commerçant cela dit je n'avais jamais au besoin d'avoir a contacter le sav pour un produit défectueux. J'ai acheté deux s... Toon meer
Bedrijf heeft geantwoord
Nakon što sam imao primjedbu na kvalitetu proizvoda napisao sam recenziju u očekivanju da ju nitko neće pročitati. Proizvod sam zadržao jer greška nije bila prevelika. Ostao sam ugodno iznenađen kad s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
vidaXL međunarodna je online maloprodajna trgovina gdje možete pronaći sve što vam je potrebno za vaš dom, vrt, garažu i projekte "uradi sam". Naš koncept temelji se na ponudi širokog spektra proizvoda koji omogućuju ljudima da “žive bolje i troše manje”. Koristeći se jednostavnim rješenjima za smanjenje troškova koja ne utječu negativno na kvalitetu proizvoda, možemo učiniti svoje proizvode dostupnima što većem broju ljudi. Svi procesi od razvoja proizvoda i nabave, marketinga i prodaje, logistike i službe za korisnike u našim su rukama. Tako imamo potpunu kontrolu nad funkcionalnošću, kvalitetom i cijenom svojih proizvoda.
Contactgegevens
Nederland
- vidaxl.hr
3,5
Gemiddeld
897 reviews
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
16 days of waiting and I still haven't received what I ordered
I ordered a room divider on April 23rd and paid for priority delivery. Today is May 7th and I still haven't received my order. I sent several emails but got no response. I even called the delivery service (waited 15 minutes on the line for an employee to answer). Very bad experience because I need the divider for work.
7 mei 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Žaklina,
We have contacted you several times via email with a proposed solution, but unfortunately, we have not received your response.
If you have additional questions, or if we can help you in any way, please contact us at feedback@vidaxl.hr
Thank you for your understanding.
Sincerely,
Mirela/vidaXL
******
Poštovana Žaklina,
Kontaktirali smo Vas više puta putem maila s ponuđenim rješenjem, međutim, nismo nažalost dobili Vaš odgovor.
Imate li dodatnih pitanja, ili Vam možemo na bilo koji način pomoći, molimo kontaktirajte nas na feedback@vidaxl.hr
Zahvaljujemo na razumijevanju, uz lijepi pozdrav.
S poštovanjem,
Mirela/vidaXL
2 out of 2 items I purchased had…
2 out of 2 items I purchased had defects. My assumption is they are selling furniture which hasn't passed quality checks, but is still functional, and they are assuming people won't complain since defects are not huge. I still consider this behavior as fraudulent and unfair.
2 od 2 proizvoda koji smo kupili su došla s oštećenjima koja sigurno nisu od transporta. Pretpostavljam da prodaju namještaj koji nije prošao kontrolu kvalitete, ali je još uvijek funkcionalan, pa računaju na to da se ljudi neće žaliti. Nepošteno i prevarantsko ponašanje
4 mei 2025
Review zonder uitnodiging
Antwoord van vidaXL
Poštovana Ivana,
Vaš povrat novca je obrađen, te u narednim danima možete provjeriti svoje uplate.
Nadamo se da će biti sve u redu, kao i da ste zadovoljni pruženom podrškom.
Za eventualna pitanja, stojimo Vam na usluzi.
S poštovanjem,
Mirela/vidaXL
Antwoord van vidaXL
Hello，
Thank you for the kind comment.
We are dedicated to providing reliable and efficient delivery service.
We hope to see you again in the near future.
Mina - vidaXL
As expected with no problem
I found the merchandise online, and they send it with really fast delivery.
Everything went well, there is no problem with it
18 april 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Leo Jurman,
Thank you for taking the time to leave feedback about your experience!
We are glad to learn everything went smoothly.
Your compliment is an affirmation of our delivery service.
Looking forward to seeing you again soon.
Regards,
Joan - vidaXL
Brza dostava ,kvaliteta namještaja…
Brza dostava ,kvaliteta namještaja vrhunska mi prezadovoljni
26 april 2025
Review zonder uitnodiging
Antwoord van vidaXL
Poštovana/Poštovani Jelena Zver,
Hvala vam što ste odvojili vrijeme da ostavite povratne informacije o svom iskustvu!
Uzbuđeni smo što ste zadovoljni našim proizvodima.
Sretni smo što vam možemo pružiti brzu uslugu dostave.
Veselimo se što ćemo vas uskoro ponovno ugostiti u vidaXL-u.
S poštovanjem,
Joan - vidaXL
Various kind of products,competitive prices, fast and helpfull helpdesk.
Various kinds of products, very competitive prices. Fast delivery. Help desk works 24 hours on day, 7 days on week, staff very kind and helpfull.
25 april 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear DrazenS,
Thank you so much for taking the time to leave us this amazing review.
We're ecstatic to hear that you were happy with our service.
It is our goal to provide high-quality products with affordable pricings.
We are happy to provide a prompt delivery service to you.
We hope to see you again in the near future.
Regards,
Joan - vidaXL
Stol za masažu
Proizvod je točno onakav kako je opisan, isporuka je također bila u očekivanom roku uz vrlo uslužnu dostavu.
15 april 2025
Review zonder uitnodiging
Antwoord van vidaXL
Poštovana/Poštovani Antonia Štefić,
Hvala vam što ste odvojili vrijeme da ostavite povratne informacije o svom iskustvu!
Uzbuđeni smo što ste zadovoljni našim proizvodima.
Oduševljeni smo što čujemo da ste zadovoljni uslugom dostave.
Veselimo se što ćemo vas uskoro ponovno ugostiti u vidaXL-u.
S poštovanjem,
Joan - vidaXL
Antwoord van vidaXL
Dear Pavao,
After your feedback, we have asked for your order and contact details in a private message, so that we can establish communication and help you.
Since we have not received your response, please contact us directly at feedback@vidaxl.hr
We appreciate your understanding.
Sincerely,
Mirela / vidaXL
Antwoord van vidaXL
Dear Sandra,
As agreed, we have prepared a voucher for you, and it is sent to your email address.
We hope that you are satisfied with our support. For further questions or if you need our help, we will be happy to assist you.
Sincerely,
Mirela / vidaXL
The site's service is very bad
The site's service is very bad, for the last order we did not receive an invoice, nor any guarantee, nothing. I am hereby asking you to send me the invoice with the details.
15 april 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Anka,
Please be informed that you refund has been processed, and you can check your payments in the following days.
We hope that you are satisfied with the solution and our support.
For the assistance or necessary help, you are welcome to contact us at feedback@vidaxl.hr
Sincerely,
Mirela/vidaXL
******
Poštovana Anka,
Obavještavamo Vas da je vaš povrat novca obrađen, te možete provjeriti svoju uplatu u sljedećih nekoliko dana.
Nadamo se da ste zadovoljni rješenjem i našom podrškom.
Za podršku ili potrebnu pomoć ubuduće, slobodno nas kontaktirajte na feedback@vidaxl.hr
S poštovanjem i uz lijepi pozdrav,
Mirela/vidaXL
Neradi dvije led trake
Neradi dvije led trake , ali uredni su mi poslane druge . Ugodno sam iznenaden na njihovoj brizi ... Zasluzuju sve pohvala .
3 april 2025
Review zonder uitnodiging
Antwoord van vidaXL
Poštovani Mato,
Prema dogovoru, dostavili smo potrebne dijelove za Vaš TV ormarić.
Nadamo se da ste dobili pošiljku koja je isporučena jučer, 13.05., da je sve u redu, kao i da ste zadovoljni našom podrškom.
Ako Vam možemo još kako pomoći, te za eventualna pitanja, uvijek nas možete kontaktirati na feedback@vidaxl.hr
S poštovanjem,
Mirela/vidaXL
Antwoord van vidaXL
Poštovana/Poštovani Customer,
hvala što ste odvojili vrijeme da ostavite povratne informacije o svom iskustvu!
Drago nam je saznati da je sve prošlo glatko.
Radujemo se što ćemo vam u bliskoj budućnosti ponovno poželjeti dobrodošlicu na vidaXL-u.
Joan - vidaXL
Ordering was very simple and…
Ordering was very simple and information about delivery was very helpfull. Delivery was on time.
14 april 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Mcinca,
Thank you for choosing vidaXL.
We're happy to hear your package was delivered in time.
Hope to see you again soon!
Regards,
Joan - vidaXL
Loša kvaliteta drvenog dijela…
Loša kvaliteta drvenog dijela namještaja,puno sitnih dijelova,ladice se ne mogu zatvoriti..
18 april 2025
Review zonder uitnodiging
Antwoord van vidaXL
Poštovana Gina,
Kontaktirali smo Vas nakon Vaše recenzije s molbom za broj narudžbe i Vaš kontakt, međutim, nismo nažalost dobili Vaš odgovor.
Kako bismo mogli provjeriti i pomoći Vam, molimo kontaktirajte nas direktno na feedback@vidaxl.hr
Hvala Vam na razumijevanju.
S poštovanjem,
Mirela/vidaXL
Dostava traje 7 dana
Dostava traje 7 dana, tj 5 radnih dana, predugo.
30% artikala ne može se platiti pouzećem.
4 april 2025
Review zonder uitnodiging
Antwoord van vidaXL
Poštovani Mladen,
Kontaktirali smo Vas nakon Vaše recenzije s molbom za broj narudžbe i Vaš kontakt, međutim nismo nažalost dobili Vaš odgovor.
Kako bismo mogli provjeriti i pomoći Vam, molimo kontaktirajte nas direktno na feedback@vidaxl.hr
Zahvaljujemo na razumijevanju.
Lijepi pozdrav,
Mirela/vidaXL
Veliki izbor relativno povoljnih…
Veliki izbor relativno povoljnih proizvoda od drveta i drugih materijala.Brza i besplatna dostava.
Svaka phvala
14 maart 2025
Review zonder uitnodiging
Antwoord van vidaXL
Poštovani,
Hvala vam što ste odabrali vidaXL.
Drago nam je čuti da je sve prošlo glatko.
Uvijek smo spremni odgovoriti na sva vaša pitanja. Slobodno nam se obratite.
S poštovanjem
Mina - vidaXL
Happy customer
Prompt, friendly and on-the-spot answers of the customer support on my queries, fast delivery with clear tracking and product that is exactly as presented and expected.
20 februari 2025
Review zonder uitnodiging
Antwoord van vidaXL
Hello,
Thank you for choosing vidaXL.
We're ecstatic to hear that you were happy with our service.
We are always keen to answer any questions you have. Please always feel free to reach out to us.
Regards
Mina - vidaXL
Fast delivery
Fast delivery, all parts there with 1 extra screw.
10 maart 2025
Review zonder uitnodiging
Antwoord van vidaXL
Hello,
Thank you for taking the time to share your experience with us!
It is our goal to provide high-quality products with affordable pricings.
Looking forward to seeing you again soon.
Regards,
Mina - vidaXL Team
Antwoord van vidaXL
Hello,
Thank you for choosing vidaXL.
We’re so grateful that you took the time to share your feedback with us.
We look forward to welcoming you back to vidaXL in the near future.
Mina- vidaXL
Stylish and Practical Raised Bed for Planting
I bought a tall raised bed in anthracite color, made of sheet metal, and I really like it. It looks modern and neat, and it seems stable and practical for planting. The material appears to be of good quality, but I'll see how sturdy it is over time. I can't wait to plant flowers and see how it fits into the space!
21 februari 2025
Review zonder uitnodiging
Antwoord van vidaXL
Hello,
Thank you for choosing vidaXL.
We’re so grateful that you took the time to share your feedback with us.
Mina- vidaXL
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