Decent prices for high quality home decor items. Fast shipping and the customer service is great, got replied and refunds or replacements instantly, if something was missing or damaged during transpor... Toon meer
Bedrijf heeft geantwoord
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WE HAD PROBLEMS SENDING BACK AN ENCOMPLETE PACKAGE. webservicefor Slovenia WAS NOT RECEEVING (declining) OUR MESSAGES, HOW TO SEND BACK ON YOUR COST. WE COULD NOT GET THE STICKER FOR FREE SENDING BACK... Toon meer
Bedrijf heeft geantwoord
Napačno poslane 4 letve za povezovanje Lexana - namesto dolžina 119 cm prejete letve dolžine 108 cm. Počasno reševanje reklamacije oziroma AROGANCA BREZ ODGOVORA!
Bedrijf heeft geantwoord
Hitro prejeto naročilo, sprotno obveščanje glede naročila, dobro razmerje kvaliteta/cena. Edino kar bi spremenil oz. nadgradil je to, da bi v naročilu, ki pride na mail, kjer so slike kupljenih izdel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
vidaXL je mednarodni spletni trgovec, ki ponuja vse za dom, vrt, garažo in različne projekte. Naš koncept temelji na ponudbi široke palete izdelkov, ki ljudem omogočajo, da "živijo za manj". Z enostavnimi rešitvami za znižanje stroškov, ki ne vplivajo negativno na kakovost izdelkov, lahko naredimo naše izdelke dostopne čim večjemu številu ljudi. Skrbimo za razvoj izdelkov in nabavo, marketing in prodajo, logistiko in storitve za stranke ter na ta način ohranjamo popoln nadzor nad funkcionalnostjo, kakovostjo in stroški naših izdelkov.
Contactgegevens
Nederland
- vidaxl.si
2,9
Gemiddeld
893 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Good
Good experience. The packet arrived quickly, but the led lights was falling down, it was not sticky. Everything was well packed, but the some screws was broken.
29 april 2025
Review zonder uitnodiging
Excellent ..Good price and quality
Excellent ..Good price and quality
15 april 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear customer,
Thank you for your order.
It is our goal to provide high-quality products with affordable pricings.
Hope to see you again soon!
Sincerely,
Sophie- vidaXL
Visoka greda
Izdelek je soliden, plačilo po povzetju pa ni možno z kreditno kartico kar je velik minus.
28 april 2025
Review zonder uitnodiging
Antwoord van vidaXL
Spoštovana Sonja Brečko,
Najlepša hvala za povratne informacije.
Žal nam je, da niste bili zadovoljni z načinom plačila vašega naročila.
Poslal/a sem vam zasebno sporočilo, v katerem vas prosim za številko naročila in kontaktne podatke, da lahko najprej vzpostavimo komunikacijo.
Vnaprej se vam zahvaljujem za vaš odgovor.
S spoštovanjem,
Tzveta/vidaXL
Fast delivery and fast response
This was my second item from VidaXl. Fast delivery and fast response when I needed some help with instructions. I admit that I had some problems explaining the chatbot on their page what the issue is, but after that I got an email from real kind person and solved everything fast.
11 april 2025
Review zonder uitnodiging
Antwoord van vidaXL
Hi Anoobis,
Thank you so much for your kind words and for being a returning customer! We're really happy to hear that your item arrived quickly and that our team was able to assist you promptly. We appreciate your feedback about the chatbot experience, we're always working to improve and your input helps us a lot.
If you ever need any further assistance, we're always here for you. Enjoy your purchase and we hope to see you again soon!
Best regards,
Marga, vidaXL Team
Tračna žaga ki res služi namenu
Izdelek je funkcionalen in dokaj natančen, kar je meni zelo pomembno. Da odreže lepo , gladko in pod pravim kotom.
18 april 2025
Review zonder uitnodiging
Antwoord van vidaXL
Živjo Srečko Zavrl,
Hvala za prijazen komentar.
Navdušeni smo, da ti naš izdelek 1 x 143387.A / 143387 - vidaXL Tračna žaga s podstavkom in kovčkom za prenašanje jekloustreza.
Veselimo se, da te kmalu spet vidimo.
Lep pozdrav,
Joan- vidaXL
Hitra dostava kvalitetno in poceni
9 april 2025
Review zonder uitnodiging
Antwoord van vidaXL
Živjo Andrej Peršak,
Hvala za tvoj čas in povratne informacije o tvoji izkušnji!
Naš cilj je zagotavljanje visokokakovostnih izdelkov po ugodnih cenah.
Z veseljem zagotavljamo hitro dostavo.
Veselimo se, da te kmalu spet vidimo na vidaXL.
Lep pozdrav,
Joan- vidaXL
Bad quality of product different like…
Bad quality of product different like on pictures.
23 maart 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Matej,
Thank you very much for your review.
We are sorry if the product did not fulfill your expectations entirely and we will certainly check.
I have sent you a private message, asking for order number and your contact information, so that we can establish communication first.
Thank you in advance for your reply.
Sincerely,
Mirela/vidaXL
******
Spoštovani Matej,
Najlepša hvala za vašo oceno.
Žal nam je, če izdelek ni v celoti izpolnil vaših pričakovanj, in zagotovo bomo preverili.
Poslal/a sem vam zasebno sporočilo in vas prosil/a za številko naročila in vaše kontaktne podatke, da lahko najprej vzpostavimo komunikacijo.
Vnaprej se vam zahvaljujem za vaš odgovor.
Lep pozdrav,
Mirela/vidaXL
Blago sem dobil poškodovano
Blago sem dobil poškodovano, ker pa sem ga nujno potreboval, sem ga zadržal.
24 februari 2025
Review zonder uitnodiging
Antwoord van vidaXL
Živjo Kristijan,
Hvala za objavo ocene!
Žal nam je, da ste prejeli poškodovan izdelek.
Preverite e-poštni naslov, ki ste ga uporabili pri naročilu, saj smo stopili v stik z vami, da bi odpravili morebitne nevšečnosti, ki ste jih morda doživeli.
Cenim vaše razumevanje in potrpežljivost!
Želim vam lep dan!
Tzveta
vidaXL
It is without bottom
12 maart 2025
Review zonder uitnodiging
Z naročili do sedaj sem bila…zadovoljna
Z naročili do sedaj sem bila zadovoljna.
Zadnje pa je prišlo nekvalitetno, a so mi povrnili ves denar v samo dveh dneh, pa še izdelka mi ni bilo potrebno vračat.
5 maart 2025
Review zonder uitnodiging
Antwoord van vidaXL
Živjo Milena,
Hvala za povratne informacije!
Zelo smo veseli, da smo ti lahko pomagali in izjemno cenimo tvojo pohvalo naše storitve.
Vedno smo pripravljeni odgovoriti na tvoja vprašanja, zato se lahko kadar koli obrneš na nas.
Lep pozdrav,
Rachel - vidaXL
Niam primio paket,,niti obavjest gdje…
Niam primio paket,,niti obavjest gdje se nalazi niti kako da ga podigne,, nisam dobio niti povrat novca,,od kupovine je prošlo 49 dana
3 maart 2025
Review zonder uitnodiging
Antwoord van vidaXL
Spoštovani Silvijo Grgić,
Hvala, ker ste svoje mnenje delili z nami.
Opravičujemo se za težavo, ki ste jo imeli, žal nam je, da niste prejeli svojega izdelka.
vidaXL prevzema odgovornost za takšne primere in se trudi za njihovo čim hitrejšo rešitev, pri čemer upošteva zadovoljstvo strank.
Prosimo, preverite e-poštni naslov, ki ste ga uporabili pri naročilu, saj smo stopili v stik z vami, da bi rešili morebitne nevšečnosti, ki ste jih morda doživeli.
Cenim vaše razumevanje in potrpežljivost!
želim ti lep dan!
Tzveta
vidaXL
Bad furniture
I have never seen, let alone bought, such bad furniture.
8 februari 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Andrej Godec,
Thank you for sharing your opinion with us.
We are sorry that the product did not meet your expectations, but we are here for you.
Please check the email address used in your order, as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Have a nice day!
Tzveta
vidaXL
This product have wrong description.
This product have wrong description.
On internet is writen humidity ,in machine documents nowhere is writen that machine work for room humiditer.
i wont to buy machine to increase room humitity
and machine work like room coller , even what i noticed no wother has ben used , i have doubt if they even work like cooler.
I was 3 time ill in this period ,and i not managed to work to return machine
2 januari 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear customer!
Thank you for taking the time to post this review and for bringing this to our attention.
I'm sorry to hear that you experienced problems with the description of the product you purchased, and I assure you that we are open to providing you with the best solution to address the issue you reported. Please check the email address you used in your order, as we have contacted you to resolve any issues you may have experienced.
I appreciate your understanding and patience!
Have a great day!
Tzveta
vidaXL
Hitra in točna dostava
Hitra in točna dostava. Obveščanje o potovanju in dostavi pošiljke.
20 november 2024
Review zonder uitnodiging
Antwoord van vidaXL
Spoštovana stranka,
Hvala za vaše naročilo in vaše zaupanje v vidaXL.
Zelo smo veseli, da smo lahko izpolnili vaša pričakovanja in da ste z našo storitvijo zadovoljni. Vaše zadovoljstvo je naša glavna prioriteta in zavezani smo, da vam še naprej zagotavljamo prvovrstno nakupovalno izkušnjo.
Upamo, da vas kmalu ponovno pozdravimo. Če imate kakršna koli vprašanja ali skrbi, se obrnite na nas.
Lep pozdrav,
Jeana – vidaXL
About rebelution album and summer…
About rebelution album and summer breeze and vindication
20 januari 2024
Review zonder uitnodiging
Antwoord van vidaXL
Hello Tina Velkavrh,
Thank you for your review!
We are sorry for the situation.
We have contacted you on your email to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Have a nice day!
Tzveta
vidaXL
Product is presented understandable.
Product presentation was good. Measurements stated cleary an with sense, accurate photos even according to option selections. Translation to Slovenian was bad, but somewhat understandable.
19 januari 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We are very pleased that we were able to meet your expectations and that you are satisfied with our service. Your satisfaction is our top priority and we will do everything we can to continue to offer you a first-class shopping experience.
We hope to welcome you back soon. If you have any questions or concerns, we are always happy to help.
Best regards,
Jeana - vidaXL
XXXL happy with VidaXL.
All my experiences have been good, better than the average of all the sites I buy from. Fast, dependable, they answer questions and provide sensible answers to any issues. Matjaž Šinkovec
10 december 2024
Review zonder uitnodiging
Antwoord van vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We appreciate your kind words and are glad that we were able to meet your expectations. Your satisfaction is very important to us and it is our goal to always provide you with first-class service.
We hope to welcome you again in the future and are happy to assist you at any time.
Kind regards,
Jeana – vidaXL
Sehr schlechte Qualität
Sehr schlechte Qualität, Aufbauanleitung sehr unverständlich, Teile defekt/beschädigt, Nachlieferung mühevoll, nicht mal ein Jahr gehalten ☹️
21 december 2024
Review zonder uitnodiging
Antwoord van vidaXL
Liebe Silvia Rudolph!
Vielen Dank für Ihr Feedback. Es tut uns sehr leid, dass Sie eine negative Erfahrung gemacht haben und wir würden Ihnen gerne die Möglichkeit geben, das Problem weiter zu untersuchen.
Bitte senden Sie uns Ihre Bestelldaten, wie z.B. die Bestellnummer oder die E-Mail-Adresse, über die Sie die Bestellung aufgegeben haben, an feedback@vidaxl.hu.
Wir danken Ihnen im Voraus für Ihre Antwort,
Anita
vidaXL
Antwoord van vidaXL
Hi Alenka,
Thank you for your review!
We are sorry that the product did not meet your expectations, but we are here for you.
Please check the email address you used in your order, as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Have a nice day!
Tzveta
vidaXL
Oddelek za stik s strankami je odziven…
Oddelek za stik s strankami je odziven in solidno rešuje probleme strank.
18 december 2024
Review zonder uitnodiging
Antwoord van vidaXL
Živjo milci zganjar,
Hvala, ker zaupaš vidaXL.
Zelo smo veseli, da smo ti lahko pomagali in izjemno cenimo tvojo pohvalo naše storitve.
Upamo, da se kmalu spet vidimo!
Lep pozdrav,
Deisy - vidaXL
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