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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Tons of 1 star reviews for a reason. Their platform is sub optimal and very limited in what it can do. Not only that if you subscribe to a plan and find out how limited they are and try to cancel s... Toon meer

Beoordeeld met 5 van de 5 sterren

VideoGen rocks as a content creation tool—solid 5 stars! The interface is a breeze, making video creation smooth. It's a major time-saver, always leveling up with cool updates. Stellar customer supp... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My experience with this site has been entirely positive. I'm getting on now and pretty much the technophobe! I found that, if I didn't understand something, the team behind VideoGen, got... Toon meer

Beoordeeld met 5 van de 5 sterren

I transitioned to VideoGen from a different AI video generation platform. The other platform had great features, but terrible support. I was pleasantly surprised by the features available to... Toon meer

Bedrijfsgegevens

  1. Videobewerkingsservice

Geschreven door het bedrijf

VideoGen makes it easy for anyone to create professional, copyright-free videos in seconds. Making videos is hard, time-consuming, and expensive if you hire someone to do it for you. With VideoGen, it only takes a few clicks!


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

103 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Got the Max version and realised that for reasons attached to my business need I didnt need it so asked for a refund. I got worried I was going to get an uphill struggle to it back. But no. They refunded me back THE NEXT DAY. I am sharing this because I see some people got issue getting their refund back.
Whatever problem they had they seem to have fixed it. Sharing so that users to be can get a balanced view.

18 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great way to make new videos

Great way to make new videos. They still need to work a little bit on the voiceover since it doesn´t always pronounce the words correctly. Also, it would be great if i could use different subtitle colors in the same video. Hope they add that soon. Anyways, have been able to create videos from scratch and been getting responses when i mail tham.

18 november 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Problem with Refund

Although VideoGen is a very good way to create new videos, and has quite a user friendly interface, it lacks a good voice cloning technology, contrarily to what I was made to understood at first. In fact, one has to choose from a number of voice avatars included. Because of this I have decided not to take this product. However, I have been asking for a refund as I don't need this product for this reason, but system keeps sending me from one place to another without any resolution. I expect this case to be solved, now as I am still within the EU 14-day cancellation period. Michael

9 november 2024
Review zonder uitnodiging
Logo VideoGen

Antwoord van VideoGen

Thank you for your feedback. We’re sorry to hear VideoGen didn’t meet your expectations regarding voice cloning and for any inconvenience with your refund request.

Please reach out to our support team at support@videogen.io, and we’ll investigate this promptly.

Beoordeeld met 5 van de 5 sterren

Entirely positive! Excellent product!


My experience with this site has been entirely positive.

I'm getting on now and pretty much the technophobe! I found that, if I didn't understand something, the team behind VideoGen, got back to me and sorted it within hours.

10/10 - Fab squared!

Well done to them and all who constructed this excellent site!

Larry

3 november 2024
Beoordeeld met 1 van de 5 sterren

Every time your stupid ads comes up on…

Every time your stupid ads comes up on my youtube video, I don't particularly like it specially 4 eyes man. You need to control your youtube ads.It's very much disturbing

5 november 2024
Review zonder uitnodiging
Logo VideoGen

Antwoord van VideoGen

We’re sorry to hear that our ads have been frustrating for you. We understand that opinions may vary, but we kindly ask that comments remain respectful and avoid calling out individuals personally. Our goal at VideoGen is to maintain a positive and inclusive community for everyone.

Beoordeeld met 4 van de 5 sterren

Excellent script writing AI and customer service

This app had an excellent script writing AI. I fed it my script which I thought was already pretty good and it was improved. The ai artwork wasn’t exactly what I needed and I couldn’t change it without using credits. They had excellent and very responsive customer service which is so important in a successful product. I’m glad I tried it and I’d use videogen again.

31 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I canceled in March but suill charged me this month

I canceled in March, But they still charged me until now. I have deleted my account, but they keep charging for the subscription. It's a scam website; DO NOT TYPE YOUR CREDIT CARD!!!! Poor Customer support!!!

31 oktober 2024
Review zonder uitnodiging
Logo VideoGen

Antwoord van VideoGen

Thank you for sharing your experience. We're very sorry to hear about this issue and the frustration it caused. Please reach out to our support team at support@videogen.io, and we’ll investigate this promptly. If there’s been an error on our part, we’ll ensure a full refund. We take your concerns seriously and will work to resolve this for you as quickly as possible.

Beoordeeld met 5 van de 5 sterren

Best AI video generator so far

So far, VideoGen is very helpful to accomplish my work in making Lecture videos. I tried other AI video generator but VideoGen is the most convenient to use. Surely some features need to be improved but they keep upgrading to satisfy clients like me.

30 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Refund Request: Mistakenly purchased the wrong plan

I mistakenly purchased the wrong plan and realized I needed a lower-tier option instead. I quickly emailed their support team to request a refund so I could switch to the appropriate plan and recover the extra cost. I was pleasantly surprised to receive my refund on the same day I submitted my request.

Thank you!

27 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Problem Solved

Initially I had an issue which was the length of the video but with a brief exchange of messages and an upgraded plan, Im now very happy!!!

8 oktober 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Videogen's Success Model: Making the Client Happy Now

With the ever-changing world full of AI tools and apps, it’s hard to know the good from the bad. Which ones are simply scams designed to bleed a person’s wallet dry? What link leads to another and another and another, until the consumer has gone so far down the rabbit hole of clickbait, he can’t find his way out…

But, when I found myself clicking the link for Videogen, I didn’t feel like I was being backed into a corner or scammed with infomercial-type language. Honestly, after examining a few other platforms for AI video generation, I just felt more comfortable with trying-out Videogen.

What really makes my overall experience great is the productivity I experience each and every time I create a new video for my job; I use Videogen to create AI-driven daily news broadcasts for my school’s YouTube page.

The product we get is amazing, and my bosses are noticeably impressed.

There are a couple of noticeable things the company is doing that are greatly appreciated.

First, Videogen’s customer service has become a valuable resource. Sure, in the beginning, a person will have to traverse the litany of FAQs until he or she eventually finds their answer. Then, when that doesn’t suffice, an email into the support team generates an auto-reply. But, when a real person reaches out in simple terms, it just makes the consumer feel relieved (even when the answer is “no”).

Second, there was some text that I recently read, while editing a generated video. It advised a workaround for recording speech, instead of relying on the AI for a complete voice-over; that seemed very cool to me. Videogen, having not yet developed the practical voice-over recording feature, knows what its consumers want, and, rather than making him or her wait to pay for the added service or to wait indefinitely, and the company is more interested in making their client happy (now).

Kudos!

7 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Truly Amazing!

Not only do these videos come out great, the team is fast to implement fixes and releases!

I couldn't be happier!

3 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I think this company is a SCAM

I think this company is a SCAM as others said. they do not even deserve any star. I am having issues with downloading all the videos i took time to make for about 8 days now. i have sent emails to them, but all I get is automated emails sending me to their affiliate link.

It is really very unfair to have such an ugly experience after they have already charged me $69 and keep asking me to keep upgrading.

20 september 2024
Review zonder uitnodiging
Logo VideoGen

Antwoord van VideoGen

Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in our response. As a small team of three engineers managing a platform with over 1 million users, we were behind in customer support due to the overwhelming demand, but we've been working hard to improve this.

Regarding the issues with video exports, we did experience some technical challenges in the past, which may have impacted your experience. However, I’m happy to share that these issues have been fully resolved, and you should now be able to download your videos without any trouble.

We value your feedback and are here to ensure you have a smooth experience moving forward. Please feel free to contact us directly, and we’ll make sure your issues are addressed promptly.

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