Viking Optical Centres Reviews 621

Excellent experience with Viking, our newly serviced binoculars are like new, we’re no longer thinking of buying replacements. Their repair turnaround was swift. and the telephone advice was very helpful. Thank you everyone at Viking

First contact with the company was wonderful. Lady on the phone pleasant and very knowledgeable about repairs needed for my RSPB binoculars. Sent them away for assessment with info that it would be a week until they were looked at, and any repairs at this time of year to be approx 4-6 weeks. The whole process, from sending my binoculars by post, was completed in just over a fortnight, and I now have my binoculars back and fully repaired. Thank you Viking for excellent communication and an overall amazing experience with your company.

Excellent service, well packaged, quick return. Kindly serviced under warranty despite it being slightly over the 10 year time frame. Thank you.

My Swallow 50 was badly damaged after falling over while attached to a tripod. I returned it to RSPB Pulborough where I had purchased it from and they sent it back to Viking. 2 weeks later I received a call from the RSPB to say it was ready for collection. Viking had given me a new replacement Swallow 50 telescope free of charge. I cannot commend Viking highly enough for such great service. Thank you. Sylfan Hammond ref 6161 Halesworth

Had a problem with the leg of my Swallow tripod. Spoke to Edward and then returned (the out of warranty) leg at 14:15 on the 10/2 at 11:15 on the 13/2 the leg was back with me after a FOC repair. Out standing service from Viking once again.

Great communication from all staff involved and repairs completed on time as described.

Rapid foc replacement of a lost eyepiece dust cover.
Excellent service!

Great service, attention to detail, be it sales or repairs.
Polite, helpful staff and excellent prices and range of kit.

Sent my old optolyth spotting scope in for repair/service. Couldn't believe how good a job they have done. For a scope that's probably 40 years old it's like new. Crystal clear & the focus is really smooth.they kept me updated with the work being done & when they had sent it back to me. Couldn't be happier. Thank you so much

Very helpful when I called for advice.
My binoculars were returned to me super quickly and were back to feeling new. A new strap had been put on for me. I don’t know what else had been done but the service was fantastic and at no charge.

I got rid of all my Zeiss Equipment (I was a lifelong Zeiss user 40 years!), because of the companies on-going strong ties to hunting birds, big game, and of course, military use.

I changed my optics to the Viking 10x42 Osprey, Viking Swallow ED Spotting Scope, and Kowa 6.5x32 (Kowa have a weak link, but not too concerning).

I thought I might notice, but this was no downgrade in either optical performance or service as Viking are excellent in both areas. I should also note, though I did not purchase from them, that Opticron are also an excellent ethical brand in this regard.

Both Nicola and Edward were very helpful and friendly when I broke my Kowa spotting scope. They had to order parts in and then executed a thorough repair and fully serviced the scope. The telescope is now as good as new. I can heartily recommend Viking Optical.

Very efficient and prompt repair to my spotting scope but a pity that I had to pay the courier cost of returning the scope for a warranty repair.

Excellent service and communication . Repaired our kestrel binoculars quickly and kept us informed if the progress.

Absolutely above and beyond. I was trying to change the shim on a hide clamp. No possibility of a sale. I spoke to someone in accounts, who took my number to arrange a call back. The technician did so within the hour. We couldn't quite sort it over the phone. I sent him pictures, and he responded with a video as to how to solve my problem. I've indeed solved it, inspired by his help. I am just delighted with the quality of service, and the interest taken in my issue, completely independently of any possible sale. Absolutely terrific!

How refreshing it is to come into contact with a company who just deliver on their promises!
The communication with their repair centre was excellent, the quality of the workmanship was first class - and tracked delivery of the finished article back in the time they promised .

Thank you guys for a wonderful service !

Fantastic service from start to finish. My Nikon Sports Star binoculars were repaired now are now absolutely perfect. Thank you to the Team at Viking Optical. I would highly recommend. Nicola (London)

We visited the Edinburgh shop to buy a pair of binoculars for use when out walking. The member of staff was exceptionally helpful, sorting out pairs that would meet our needs and helping us judge what suited our needs. She was keen that we bought exactly what met our needs. Outstanding service.

I needed replacement eye caps and lens caps for my binoculars and I was recommended to contact Viking Optical Centres. Their service was excellent. Edward kept me informed as to what parts I needed and when to expect delivery. He went out of his way to provide me with instructions for gluing the rubber eye cap back in place. A very helpful, friendly customer interaction. Thank you.

Flawless service from Viking. Competitive price for a Swarovski bag coupled with free carriage. Arrived in under 24 hours delivered by Royal Mail - there’s nothing could be improved. Many thanks