Village Vet Reviews 

197
TrustScore 2 uit 5

2,0

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Beoordeeld met 1 van de 5 sterren

Misdiagnosis. No actual treatment of the condition that we went in for. Put on expensive drugs and my cat became severely unwell. This practice did not want to take responsibility and defended their d... Toon meer

Beoordeeld met 1 van de 5 sterren

Refused critical emergency care for a dying dog. I am appalled by the severe lack of emergency care at The Village Veterinary Hospital / MiNightVet Caterham. On 18th August at 20:34, I place... Toon meer

Beoordeeld met 5 van de 5 sterren

Our nearly 12 year old Cocker Spaniel was admitted at 2am Saturday morning in an extremely critical condition and we did not think he would survive. He is home now and on the mend due to the dedica... Toon meer

Beoordeeld met 1 van de 5 sterren

It is just an unbelievable rip off.. £5400 for one night and a catheter and some bladder stabilisation and kidney monitoring.. The list of charges is just beyond and they just seem more interested... Toon meer

Bedrijfsgegevens

  1. Dierenarts
  2. Dierenkliniek
  3. Dierenarts voor noodgevallen
  4. Dierenverzorgingswinkel

Geschreven door het bedrijf

At Village Vet, we pride ourselves on always striving to match the needs of both you and your pet, providing special vets for your special pets


Contactgegevens

2,0

Slecht

TrustScore 2 uit 5

197 reviews

5 sterren
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2 sterren
1 ster

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2,0

Alle reviews

(197)

36 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Total lack of transparent pricing, and overpriced

Massively overinflated prices - charge double for a routine procedure than a nearby competitor yet told me I’d “struggle to find it cheaper in London” than them. Were not transparent about price in advance, and when asked to provide a breakdown in cost provided a “compounded” cost, aka not a breakdown... do your research before registering with these guys

I also see others were charged £45 for a 10 min phone consultation - we were too. We weren’t told in advance what the cost of this would be, or that there would be a charge

6 juni 2020
Review zonder uitnodiging
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Antwoord van Village Vet

We are sorry to hear that you were disappointed with our services, due to client/patient confidentiality we are not able to have a discussion via this platform. Should you wish to discuss your concerns further, please contact our practice manager or email us at online.reviews@villagevet.co.uk at a convenient time

Beoordeeld met 5 van de 5 sterren

Brilliant vets in North London

Brilliant vets in North London - really friendly and very helpful. Always able to answer questions and help look after our animals.

1 juni 2020
Review zonder uitnodiging
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Antwoord van Village Vet

Thank you very much for your feedback

Beoordeeld met 2 van de 5 sterren

Corporate Culture 4 Pets

Each vet we saw was good - 4 in less than 3 months. Here the high turnover of vets might hint at some issues with this business. And the emphasis here is on business. This is far from an animal charity; profit seems central. We've had a very unhappy experience overall with Village Vet. Avoid, choose instead a single vet practice rather than a chain like Village Vet. The business model leaves something to be desired. It's a real shame as some staff members were very nice. However the management of this business seems viperish. If you get good care here, great. But if you feel uncomfortable, trust your gut and move on asap.

14 mei 2020
Review zonder uitnodiging
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Antwoord van Village Vet

We are sorry to hear that you were disappointed with our services, due to client/patient confidentiality we are not able to have a discussion via this platform. Should you wish to discuss your concerns further, please email us at online.reviews@villagevet.co.uk at a convenient time

Beoordeeld met 1 van de 5 sterren

Avoid at all cost!

Took my cat with injured left hind leg as he couldn't walk and even I took few videos at home for a vet to see and easier diagnose the problem. Still vet was insisting that is his right leg which hurts and I couldn't prove it other ways! He told me that he checked right leg, it's fine and open the door for us to leave! What kinda vet do not understand which leg is injured! And still charges 218£ for it!?
By the way his left leg was broken, we find out that at another veterinary

6 mei 2020
Review zonder uitnodiging
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Antwoord van Village Vet

We are sorry to hear that you were disappointed with our services, due to client/patient confidentiality we are not able to have a discussion via this platform. Should you wish to discuss your concerns further, please email us at online.reviews@villagevet.co.uk at a convenient time

Beoordeeld met 1 van de 5 sterren

Charged £45 for a 5 minute telephone…

Charged £45 for a 5 minute telephone consultation then £26 for an eye gel avaliable online for £7.49.
I will be reporting this to the GVC.

25 april 2020
Review zonder uitnodiging
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Antwoord van Village Vet

We are sorry to hear that you were disappointed with our services, due to client/patient confidentiality we are not able to have a discussion via this platform. Should you wish to discuss your concerns further, please email us at online.reviews@villagevet.co.uk at a convenient time

Beoordeeld met 5 van de 5 sterren

Sadly we had to have our tiny much…

Sadly we had to have our tiny much loved family pet seen as an emergency after he was attacked by a large dog in Belmore Lane N7 and the visit resulted in him needling to be our go sleep.
This was because he was a very old dog with chronic health issues who wouldn’t have managed emergency surgery.
The two female vets on shift went above and beyond to give him a dignified death as we speak in the middle of the corona virus outbreak by bringing him out to say goodbye and spending an hour to calm him down first .
I’m beyond impressed and if you should have an emergency or live near Belsize Park and want unbelievable care this is a great vet.

5 april 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

STAY CLEAR

Stay clear, disgusted by the cost. In the Cambs area I had quotes nearly 50% less in some cases vs our total bill. Took my cat in with a swollen limp. With no other course of action recommended was straight to we will need to do an x-ray, with that practice suggested he stay in overnight, when asked about the additional cost were told it wouldn't make much difference £30 despite only living 15 mins away. Next thing I know £700 bill for a cat with no injuries and charged £110 for overnight stay, he had just been in a fight and got swollen limp, surely you would of thought this might have been considered when checking him over, maybe go home for couple of days, give him some pain relief see how you get on - no this was even an option discussed. To top this off we had been a village vet customer for over 10 years, clearly not anymore. I wouldn't recommend this practice to anyone that didn't want to pay way over the odds in my opinion. Disappointing and shocked. Plus the run around by the practice when trying to get an answer around cost/bill, the manager well lets leave it there!!

18 december 2019
Review zonder uitnodiging
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Antwoord van Village Vet

We are sorry to hear that you were disappointed with our services, due to client/patient confidentiality we are not able to have a discussion via this platform. Should you wish to discuss your concerns further, please email us at online.reviews@villagevet.co.uk at a convenient time

Beoordeeld met 5 van de 5 sterren

My dogs love Village Vet :)

Yes, Village Vet are a tad overpriced but I always receive a great service from them. My dog is actually excited to go to the vet because the receptionists and vets take the time to build a confident and caring relationship with the animals. Bottom line: I would definitely recommend.

6 oktober 2019
Review zonder uitnodiging
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Antwoord van Village Vet

Hi Carla. Thank you very much for your feedback.

Beoordeeld met 5 van de 5 sterren

Thanks for all your help today at…

Thanks for all your help today at Milton vets and fitting us in so quick.
From Dog Jake
Thanks Paul Evans and family

30 juni 2019
Review zonder uitnodiging
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Antwoord van Village Vet

Hi Paul,

Thank you very much for your feedback

Beoordeeld met 5 van de 5 sterren

Outstanding - very highly recommended

My cat Elvis has a number of complex health issues and has always been beautifully looked after by Danny Parry at Village Vet Garden Suburb. He recently had an ulcer in his eye (his only eye) that needed urgent surgery, which was performed by Simon Hayes at Village Vet Winchmore Hill. Due to Elvis's particular combination of health problems the prognosis hadn't been great, but thanks to the skill, care and compassion he received he has just been given the all-clear. I am absolutely thrilled at the outcome and I can't thank enough the wonderful staff who looked after him. I would have absolutely no hesitation in recommending Village Vet to any pet owner.

4 mei 2019
Review zonder uitnodiging
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Antwoord van Village Vet

Hi Faith,

Thank you very much for your feedback.

Beoordeeld met 1 van de 5 sterren

They only money

They only money. Their vets are also trained in sales and know how to exploit you when your pet is ill. Will never use them again a total rip off

16 april 2019
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

They think just money

12 januari 2019
Review zonder uitnodiging
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Antwoord van Village Vet

We are sorry to hear that you feel this way. Should you wish to discuss your concerns further, please email us at online.reviews@villagevet.co.uk at a convenient time

Beoordeeld met 5 van de 5 sterren

Great Service and Good Vet.

Had to get an emergency appointment for a Sunday because my cat went missing for a few days and came back with a nasty injury to his tail that was infected.

Andre did a thorough examination, patched him up, gave him antibiotics and explained all to me. Frank has another appointment to check on his wound but is on the road to recovery.

The practice even helped with the insurance claim which was unexpected, would definitely recommend them.

8 oktober 2018
Review zonder uitnodiging
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Antwoord van Village Vet

Thank you very much for your valuable feedback

Beoordeeld met 5 van de 5 sterren

Easily one of the best vets in South East England

We have been bringing our pets to Village Vet in Highgate for nearly 20 years and have always found them to be excellent. Thorough in their investigations of our animals' health and very professional. Perhaps most importantly, they seem to have a genuine love and care for animals themselves; everone we've dealt with their from the reception staff to the senior vets all seem to be animal owners themselves and have as much interest in the welfare of their patients as if they were their own pets. They offer very good advice as well, from the choice of treatments to the best way to insure your animal to minimise the impact of vets' bills. Very much recommended.

18 augustus 2018
Review zonder uitnodiging
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Antwoord van Village Vet

Hi Mark. Thank you very much for your review. We will pass on your feedback to the team.

Beoordeeld met 5 van de 5 sterren

Best vets in London for sure

Best vets in London for sure! Love the service as its very personal and they truly care about pets.

16 maart 2018
Review zonder uitnodiging
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Antwoord van Village Vet

Thanks for your feedback. I hope your cat is feeling much better :)

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