Virgin Voyages gift cards, you cannot use them toward your cruise booking or onboard add-ons. In fact, none of the representatives I spoke with could clearly explain what the gift cards can actually... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I purchased a gift card for a friend's birthday and I did not receive the instant email as the website stated I would. I checked both my Inbox and Spam folder multiple times with no such luck. This le... Toon meer
Bedrijf heeft geantwoord
While I had an issue with booking being sent as one instead of 2, customer service handled it quickly and resolved the issue expediently. I am so thankful and happy. Thank you.
Bedrijf heeft geantwoord
I purchased a voucher for Napa Valley hot air balloon ride and it was a simple procedure. Purchased for 20 percent off retail price and it actually worked without a hitch!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Virgin Gifts, we're rewriting the rulebook and gifting anti-ordinary. Gifts don't have to be things. They can be moments, adventures, and stories that bring us together. As the US leader in experience gifting, and a proud member of the Virgin Group, we help people celebrate with gifts that bring them closer. That's why we've curated a collection of over 5,000 experience gifts across the US. Skydives. Sushi classes. Sailboat rides at sunset. If it sparks wonder, joy, or connection, it's exactly the kind of magic we're all about. And with free exchanges, instant e-voucher delivery, and no expiry dates, you can rest easy knowing you've found the perfect gift.
Instant eVoucher Delivery
Geschreven door het bedrijf
- Life’s busy, we get it. That’s why all of our experiences come with free instant delivery, straight to your inbox (or theirs
Contactgegevens
Verenigd Koninkrijk
- info@virgingifts.com
- virgingifts.com
4,0
Goed
7K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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I couldn’t book my voucher that I…
I couldn’t book my voucher that I bought from virgin
Still not resolved….
5 maart 2026
Antwoord van Virgin Gifts
We’re sorry to hear about the difficulties you initially experienced when trying to book your Hopscotch San Antonio Immersive Art Experience.
We’re pleased to see that our Customer Service Team has since been able to assist and issue a refund for the voucher that could not be booked.
Despite the initial inconvenience, we hope that your experience is absolutely fantastic and that you enjoy every moment - Chantelle.
Bulelwa
Bulelwa, was very helpful in assisting me with a booking problem. She was very expedient with answering all of my questions and was able to help solve my problem.
6 maart 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
Thank you so much for your lovely feedback, Donna. 💖
We’re thrilled to hear that Bulelwa was able to help so efficiently and make your booking problem hassle-free. 🥰
Chantelle - 🌟🌟🌟🌟🌟
Absolute joke of a platform
Absolute joke of a platform. Terrible customer service. I ordered a gift voucher for family and when I came to use it I could not get in touch with the provider. I tried to resolve this with virgin gifts but they aren’t interested as I bought the voucher at Christmas. It’s absolutely appalling and I strongly discourage people from using this platform. There are much better experience day companies who care about their customers experience. Thank you for nothing!
6 maart 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
We're really sorry to hear about the difficulties you experienced with your voucher and that it impacted your gift-giving plans.
We completely understand how frustrating this must have been.
Please be assured, we are always here to help, and we have reached out via Trustpilot, to obtain your contact details.
Once received, we'll be in touch, to get everything sorted for you - Chantelle.
Renee is awesome!!!
5 maart 2026
Antwoord van Virgin Gifts
We’re absolutely delighted to hear that Renee made such a great impression. 🥰
Thanks for taking the time to share this with us, Robin. 💖
Chantelle - 🌟🌟🌟🌟🌟
I bought two vouchers had them combined…
I bought two vouchers had them combined trying to book an experience and they say there’s no dates available, but I know that there is from the site
5 maart 2026
Antwoord van Virgin Gifts
We are truly sorry for the inconvenience caused, when trying to book the Charleston Harbor Blues and BBQ Cruise experience.
Please be assured, that we are eager to get this resolved as quickly as possible and have already raised the booking issue with the relevant team.
Our Customer Service Team will keep you fully updated throughout the process, ensuring you are informed every step of the way - Chantelle.
Antwoord van Virgin Gifts
We’re smiling from ear to ear reading your 5-star review! We are so glad we ticked all the right boxes for you - thanks for shopping with us, and we can’t wait to welcome you back soon 😍 Lisa
I purchased this gift certificate for…
I purchased this gift certificate for my brothers 50th - 10 years ago. He has not used it and does not plan on it. I keep checking on it from time to time to make sure it is still active - never expires. Note: I purchased this from Cloud 9 not Virgin Gifts. I believe Virgin Gifts either bought or acquired Cloud 9. Any way, I checked on it today and could not access it. One e-mail and about 10 minutes and I have access! Blew me away at the ease and speed of the customer care! Massive props Lufti
4 maart 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
We absolutely love hearing that Lufti gave you great service - that’s exactly what we aim for from our wonderful team! 🤩 Lisa
Recently booked a sauna experience and…
Recently booked a sauna experience and the process was easy. I love using Virgin for unique dates. Highly recommend
1 maart 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
A happy customer = a happy Virgin Gifts team! 😍 Lisa
Great day
Jody was super informative. A great way to get to know the history of Pasadena
28 februari 2026
Antwoord van Virgin Gifts
We're pleased to hear you had a super informative experience! Thank you for taking the time to share such lovely feedback with us 😍 Lisa
Great customer service
28 februari 2026
Antwoord van Virgin Gifts
We're sorry your journey with us was not the smooth and straight forward one we hope for our Customers, and you were unable to go on your preferred date. We can see that you've been in touch with our Customer Service team and a refund has now been actioned. When we look at our internal calendars, dates for the experience are showing, and we are sorry if this was not accurately reflected on the calendar when you were attempting to book. Thank you for taking the time to share your feedback - Lisa
Totally shady.. beware!
Totally shady... bought two tickets for a cooking class and yet there are no available timeslots to sign up for. Beware... seems like a scam!
27 januari 2026
Antwoord van Virgin Gifts
We're truly sorry to hear of the troubles had, whilst trying to make your booking and for the inconvenience caused.
Please be assured, we have reached out via email, to assist you further - Chantelle.
Antwoord van Virgin Gifts
Thanks for shopping with us, where both the prices and the experiences are great! 🎉
We hope you have an incredible experience, Ernest. 💖
Chantelle - 🌟🌟🌟🌟🌟
Antwoord van Virgin Gifts
We're truly sorry to hear you were unable to book and use your vouchers as planned, Jessica.
It is a shame you have had to have your voucher refunded and that the experience did not work out for you on this occasion but we do hope we can do better for you next time and be given a second chance - Chantelle.
Lufti has been fantastic sorting an…
Lufti has been fantastic sorting an issue I had with my voucher. Great communication and got us the outcome we wanted. Thank you so much for your hard work.
20 februari 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
We’re delighted to hear that Lufti was able to sort everything out for you and make the process smooth and stress-free. 🥰
We’ll be sure to pass on your kind words, Helen. 💖
Chantelle - 🌟🌟🌟🌟🌟
Pretty easy and simple to book once the…
Pretty easy and simple to book once the voucher is registered. Will def keep using
20 februari 2026
Antwoord van Virgin Gifts
We’re so happy to hear you found the booking process easy and straightforward. 💖
Wishing you a wonderful experience. 🎉
Chantelle - 🌟🌟🌟🌟🌟
Le Pavillion was truly a five-star…
Le Pavillion was truly a five-star experience from start to finish. The food was outstanding with top-tier service who were incredibly informative and helpful. The wine parings were absolute perfection along with over all ambiance to top it off. Thanks to Virgin Gifts for introducing me to this unforgettable encounter and for making it as seamless as possible.
16 februari 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
We’re thrilled you had such a magical five-star experience at Le Pavillion - from the outstanding food and perfectly paired wines to the unforgettable ambiance. 🍷
It means the world to us that everything felt seamless Ryan, and we’re glad we could be part of introducing you to such a special moment. 🎉
Chantelle - 🌟🌟🌟🌟🌟
Rachel is fully responsible for us…
Rachel is fully responsible for us using Virgin Gifts for our fundraiser. Amazing customer service and help choosing great options for our gala
19 februari 2026
Antwoord van Virgin Gifts
We are thrilled to hear that! We're always happy to help! 🥰⭐⭐⭐⭐⭐ - Kay
Excellent…
I had made an order when ordering and they instantly took care of it for me. Excellent customer service!
17 februari 2026
Antwoord van Virgin Gifts
Love this! 💪 We’re so glad our team could jump on your order and get everything sorted instantly. Nothing beats smooth, easy service! Enjoy your experience!⭐⭐⭐⭐⭐ – Kay
Le Pavillon Prix Fixe Dinner for Two
I got to enjoy the Le Pavillon Prix Fixe Dinner for Two experience with the wine pairing option. Everything was absolutely exquisite! From the service to the ambiance, to the food + wine = 10/10 recommend. Great value for a really special and memorable meal.
16 februari 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
Wow, your review has us drooling! 😍 We’re delighted to hear the Le Pavillon Prix Fixe Dinner exceeded expectations – from the service to the wine pairing, it sounds like a truly unforgettable experience. Cheers to many more amazing moments! 🥂⭐⭐⭐⭐⭐ – Kay
Coupon was sent immediately and saved…
Coupon was sent immediately and saved me 20% when I couldn’t find a discount on the tix anywhere else!
17 februari 2026
Antwoord van Virgin Gifts
So happy to hear the coupon worked out for you and helped you save! 💸 Nothing better than getting a deal on an experience you’re excited for. Have an awesome time!⭐⭐⭐⭐⭐ – Kay
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