Virgin Voyages gift cards, you cannot use them toward your cruise booking or onboard add-ons. In fact, none of the representatives I spoke with could clearly explain what the gift cards can actually... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I purchased a gift card for a friend's birthday and I did not receive the instant email as the website stated I would. I checked both my Inbox and Spam folder multiple times with no such luck. This le... Toon meer
Bedrijf heeft geantwoord
While I had an issue with booking being sent as one instead of 2, customer service handled it quickly and resolved the issue expediently. I am so thankful and happy. Thank you.
Bedrijf heeft geantwoord
I purchased a voucher for Napa Valley hot air balloon ride and it was a simple procedure. Purchased for 20 percent off retail price and it actually worked without a hitch!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Virgin Gifts, we're rewriting the rulebook and gifting anti-ordinary. Gifts don't have to be things. They can be moments, adventures, and stories that bring us together. As the US leader in experience gifting, and a proud member of the Virgin Group, we help people celebrate with gifts that bring them closer. That's why we've curated a collection of over 5,000 experience gifts across the US. Skydives. Sushi classes. Sailboat rides at sunset. If it sparks wonder, joy, or connection, it's exactly the kind of magic we're all about. And with free exchanges, instant e-voucher delivery, and no expiry dates, you can rest easy knowing you've found the perfect gift.
Instant eVoucher Delivery
Geschreven door het bedrijf
- Life’s busy, we get it. That’s why all of our experiences come with free instant delivery, straight to your inbox (or theirs
Contactgegevens
Verenigd Koninkrijk
- info@virgingifts.com
- virgingifts.com
4,0
Goed
7K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Reserving the experience is a total time suck
Reserving this experience has been surprisingly cumbersome. The process involves multiple steps that aren’t clearly streamlined. First, I had to contact Hell’s Kitchen directly to check availability. Then, I was instructed to complete the reservation through OpenTable. However, when booking on OpenTable, I was prompted to enter payment information with no option to apply the voucher—despite being told by staff that this is how the process works.
I’ll update my review after attending the experience, but so far the booking process has been frustrating and off to a rough start.
Update to reply: Hi, the requested information has been sent to you. We are currently in the process of scheduling with Hell's Kitchen directly.
22 maart 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
Thank you for your feedback. We’re sorry to hear that the booking process has been frustrating so far. We appreciate you sharing your experience, and if you could respond to our request for more information, we’ll be happy to look into this further and review the booking process on our side - Lisa
Antwoord van Virgin Gifts
Thank you so much for your kind words! We’re delighted to hear you had an excellent experience and really appreciate you taking the time to share your feedback. We look forward to helping you create more memorable experiences in the future! 🤩 Lisa
Ticket assistance
Lufti assisted me with my tickets and was most helpful!
23 maart 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
We absolutely love hearing that Lufti gave you great service - that’s exactly what we aim for from our wonderful team! 🤩 Lisa
Antwoord van Virgin Gifts
We’re delighted to hear your experience was easy, streamlined, and that you got a great price. We hope to help you create more wonderful memories again soon! ❤️ Lisa
This was a perfect date with my husband!
This was a perfect date with my husband. We went first thing in the morning and it was not crowded. While there is plenty of space, I prefer it quiet. The animals are well taken care of and it was relaxing to just love on the animals. You do have to make reservations for individual petting sessions and goat yoga. The gift shop is very cute and the staff is very kind and friendly. I would definitely go back for goat yoga.
21 maart 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
Thank you so much for your lovely review!
We’re thrilled to hear you and your husband had a perfect, relaxing date and enjoyed spending time with the animals. It’s great to know the staff, petting sessions, and gift shop all added to your experience. We can’t wait to welcome you back for goat yoga next time! ❤️ Lisa
So many great options
So many great options. So much time to choose. Got my email immediately
19 maart 2026
Antwoord van Virgin Gifts
Thanks so much! We’re thrilled you loved all the options and got sorted so quickly. ⭐⭐⭐⭐⭐ - Kay
LeeAnn booked exactly the date and time…
LeeAnn booked exactly the date and time needed for my trip to NYC and the QC Spa! It is a girls' trip, so I needed to know beforehand what was possible. She responded within a day, so we are moving forward with plane tickets, etc. I have been to QC spa once before and it was fantastic. I am excited to take friends this year.
19 maart 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
Thanks so much for sharing, we’re thrilled LeeAnn could help you lock in your perfect NYC & QC Spa trip! Sounds like an amazing girls’ getaway—have the best time with your friends! ⭐⭐⭐⭐⭐ - Kay
It was not disclosed when booking that…
It was not disclosed when booking that you couldn’t redeem it. Same day.
18 maart 2026
Antwoord van Virgin Gifts
So sorry to hear this caused disappointment for you – we completely understand how frustrating that must have been. Our vouchers do need to be booked in advance with the supplier, and we’re sorry if this wasn’t as clear as it should have been at the time of purchase, we will work on this. That said, we can see your order has now been refunded, and we hope this helps to resolve things for you. - Kay
You make it easy to find awesome…
You make it easy to find awesome experience which I think is most times better than a singular item. Thank you
18 maart 2026
Antwoord van Virgin Gifts
We’re so glad you’re enjoying discovering experiences with us, and we couldn’t agree more… memories beat ordinary gifts every time! Thanks so much for taking the time to share this, it really means a lot 💫⭐⭐⭐⭐⭐ - Kay
Pheleda was so prompt and dealt with…
Pheleda was so prompt and dealt with our urgent enquiry quickly, courteously and efficiently. The spa was a wonderful experience with a great discount thanks to Virgin Days.
15 maart 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
Thank you so much for your lovely review! We’re thrilled to hear that Pheleda was able to assist promptly and that you enjoyed the spa experience. It’s great to know the discount made it even better, we really appreciate you taking the time to share your feedback! ⭐⭐⭐⭐⭐ - Kay
Hard to Book, Even With a Valid Voucher
The experience was difficult to book, with no available dates for the current week or even months out. It was frustrating to have a voucher that didn't expire but still couldn't be used due to the lack of availability. Ultimately, we had to exchange it for a different experience, which worked out, but the process was more of a hassle than expected.
13 maart 2026
Antwoord van Virgin Gifts
We’re really sorry the booking process was frustrating and that availability was limited for the experience you wanted. We completely understand how disappointing that can be, especially with a voucher that doesn’t expire. We’re glad you were able to exchange it for a different experience and that it worked out in the end, and we really appreciate your patience while navigating the process. - Kay
They should have more info about…
They should have more info about availability for attractions. They didn’t have anything available for the weekend I planned to use. I found out after purchasing the voucher. The Virgin Gifts website didn’t have them available, but the main website of the skydeck had available times for that weekend.
14 maart 2026
Antwoord van Virgin Gifts
Thanks for your feedback! We completely understand how frustrating it can be to find limited availability after purchasing a voucher. Unfortunately, we aren’t able to show live availability prior to purchase at the moment, but we really appreciate you highlighting this – it’s definitely something we hope to have in the future. We can also see you’re in contact with our team to get this resolved.
Bulelwa was really helpful
Bulelwa was really helpful, kind, and supportive!
12 maart 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
We’re happy to hear that Bulelwa made such a positive impression. 🤗
We’ll be sure to pass along your lovely feedback to her, Arieana. 💖
Chantelle - 🌟🌟🌟🌟🌟
Fantastic snorkeling excursion
Excellent experience
Crew was very attentive in their roles
Superb snorkeling location
9 maart 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
We’re thrilled to hear you had an excellent experience and that the crew helped make the trip extra special. 💖
It’s also great to know you enjoyed the snorkeling spot, Sarah - it really is a stunning location! 🌊
Chantelle - 🌟🌟🌟🌟🌟
Cannot Book Experience - Page Just Spins
This is the second time I tried purchasing a trip through Virgin Gifts, and when I went to book it the page just sat blank. Unusable product!
Second time I tried purchasing through Virgin Gifts and had the same issue and needed a refund both times.
10 maart 2026
Antwoord van Virgin Gifts
We’re really sorry to hear you experienced issues when trying to make a booking, Brian - that’s certainly not the smooth experience we want for our customers.
It is a shame you have had to have your voucher refunded and that the experience did not work out for you on this occasion - Chantelle.
I was given a Virgin gift card and we…
I was given a Virgin gift card and we had a great time at Chimney Rock winery this past January. It was a great experience.
14 januari 2026
Antwoord van Virgin Gifts
We’re thrilled to hear you had such a fantastic time at Chimney Rock Winery and that your Virgin Gift Card helped create a memorable experience. 🍷
Thank you for the glowing feedback, Barbara. 💖
Chantelle - 🌟🌟🌟🌟🌟
Antwoord van Virgin Gifts
We’re delighted to hear you enjoyed our selection of amazing experiences and found the purchasing process so straightforward! 🛒
We hope you have a fantastic experience, Megan. 💖
Chantelle - 🌟🌟🌟🌟🌟
Once at the facility
Once at the facility, I was unable to scan my QR code because it was book through a third party instead of the facility directly. I told the receptionist I booked through another website and she moved me to another computer found my booking and checked me in and there were no issues .
7 maart 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
We’re glad to hear the team on site were able to quickly locate your booking and get you checked in without any issues. 💖
We hope you had a fantastic time and that the experience was an enjoyable one! 🎉
Chantelle - 🌟🌟🌟🌟🌟
Reliable Platform
I purchased a spa ticket through Virgin Experience that required a reservation. I initially had difficulty making an appointment. This was because the platform I used to book the appointment required us to make the appointment through Virgin Experience. Although I encountered a few technical issues, when I contacted the Virgin Experience team via email and asked for their help, they completed all the steps for me and communicated with me every step of the way. It is a reliable platform.
7 maart 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
Thank you so much for your lovely feedback, Muzeyyen. 💖
We’re delighted to hear our team could guide you through the booking and make the process smooth and easy.
We can’t wait for you to enjoy your spa experience! 🥰
Chantelle - 🌟🌟🌟🌟🌟
Easy to book and flexible offerings!
7 maart 2026
Antwoord van Virgin Gifts
We’re thrilled to hear you found the booking easy, and enjoyed the flexibility of our offerings. 🎉
We hope you have an amazing experience! 💖
Chantelle - 🌟🌟🌟🌟🌟
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