Virgin Voyages gift cards, you cannot use them toward your cruise booking or onboard add-ons. In fact, none of the representatives I spoke with could clearly explain what the gift cards can actually... Toon meer
Bedrijf heeft geantwoord
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I purchased a gift card for a friend's birthday and I did not receive the instant email as the website stated I would. I checked both my Inbox and Spam folder multiple times with no such luck. This le... Toon meer
Bedrijf heeft geantwoord
While I had an issue with booking being sent as one instead of 2, customer service handled it quickly and resolved the issue expediently. I am so thankful and happy. Thank you.
Bedrijf heeft geantwoord
I purchased a voucher for Napa Valley hot air balloon ride and it was a simple procedure. Purchased for 20 percent off retail price and it actually worked without a hitch!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Virgin Gifts, we're rewriting the rulebook and gifting anti-ordinary. Gifts don't have to be things. They can be moments, adventures, and stories that bring us together. As the US leader in experience gifting, and a proud member of the Virgin Group, we help people celebrate with gifts that bring them closer. That's why we've curated a collection of over 5,000 experience gifts across the US. Skydives. Sushi classes. Sailboat rides at sunset. If it sparks wonder, joy, or connection, it's exactly the kind of magic we're all about. And with free exchanges, instant e-voucher delivery, and no expiry dates, you can rest easy knowing you've found the perfect gift.
Instant eVoucher Delivery
Geschreven door het bedrijf
- Life’s busy, we get it. That’s why all of our experiences come with free instant delivery, straight to your inbox (or theirs
Contactgegevens
Verenigd Koninkrijk
- info@virgingifts.com
- virgingifts.com
4,0
Goed
7K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lutfi was amazing to work with
Lutfi was amazing to work with. Very responsive and helpful. Lutfi helped me redeem both of my vouchers that I could not redeem myself. Thank you for all of your help!
21 januari 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
Lutfi to the rescue! 🙌 So glad they could help get both vouchers sorted — nothing beats a smooth experience 😄 Thanks for sharing!⭐⭐⭐⭐⭐ – Kay
I needed assistance with Vouchers
I needed assistance with Vouchers. Website said to send a text. Quick auto reply and a timely human response. By text where I could respond as available. Quickly resolved my issue and was polite in communication. Leaving review because I was happy with the service.
20 januari 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
Yesss 🙌 so glad our text system worked for you! Quick replies, polite chats, and happy customers = exactly what we’re here for 😄 Thanks for taking the time to leave us some love ⭐⭐⭐⭐⭐ – Kay
Booking was super fast
Booking was super fast. The deal I booked was great.
19 januari 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
Thanks so much for your lovely feedback! We’re thrilled to hear booking was quick and that you enjoyed the deals. ⭐⭐⭐⭐⭐ – Kay
It lets you purchase the gift without…
It lets you purchase the gift without adding who its to and from
18 januari 2026
Antwoord van Virgin Gifts
We're sorry to hear of the troubles had with your order, and for the inconvenience caused!
Please be assured, we have reached out via email, to help get everything sorted - Chantelle.
What I was looking for was easy to find…
What I was looking for was easy to find and the checkout and delivery went perfectly.
17 januari 2026
Antwoord van Virgin Gifts
Shopping just got a whole lot easier with Virgin Gifts! 🛒
We hope you have a wonderful experience. 💖
Chantelle - 🌟🌟🌟🌟🌟
Bronwyn made my experience great
Bronwyn made my experience great! I’m at the age where not being able to speak to someone made me uncomfortable, but Bronwyn communicated with me with a response time that was even better than a phone call since no hold time. Was able to check back at a time convenient for me and a response was there! Very comforting. Also, Bronwyn was kind, personable and engaging. A truly remarkable customer service experience. I did not need my egift at this time but will certainly purchase this product for my children for their next gifts because of this experience.
16 januari 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
Thank you so much for the kind words! 🤗
We're glad Bronwyn could help and make everything easy for you. 💖
Chantelle - 🌟🌟🌟🌟🌟
I couldn't use it on my experiencethatt
I couldn't use it on my experience that they had on thier list. It was up at least a week ago, but something changed and created a lot if stress and then I had to wait to get my refund delaying my ability to buy tickets and additional experiences.
17 januari 2026
Antwoord van Virgin Gifts
We’re really sorry for the stress and delays you experienced - that’s never the experience we want for our customers.
Your comments are really valuable, and we’ll make sure they’re passed on to help improve things in the future.
We appreciate your patience and understanding - Chantelle.
Antwoord van Virgin Gifts
We're truly sorry to hear of the troubles had with your booking Raul, and for the inconvenience caused!
It is a shame you have had to have your voucher refunded and that the experience did not work out for you on this occasion but we do hope we can do better for you next time and be given a second chance - Chantelle.
Bronwyn has been an excellent in…
Bronwyn has been an excellent in assisting us with a small issue with our product.
There has been excellent open communication and timely responses and made resolving the issue as simple as possible for me. Can’t fault one bit and really appreciate all the help!
Thank you!
16 januari 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
Thank you so much for the lovely review, Jack. 🥰
We're so happy Bronwyn could help and make the process easy for you! 💖
Chantelle - 🌟🌟🌟🌟🌟
Good Customer Service
We had a rescheduling issue and Virgin Experiences resolved it for us.
13 januari 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
We're truly sorry to hear you were unable to amend your booking as requested Matt, and for the disappointment caused.
We of course never wish to see our customers disappointment, and we've reached out to the experience provider, to see if anything can be done for you - Chantelle.
A glitch in the experience voucher was resolved to my complete satisfaction
I had an issue with the experience voucher that was resolved fully and promptly by Bronwyn. She was unfailingly courteous and professional. I recommend Virgin Gifts because they have a wide variety of experiences suited to every taste, and even when things they go wrong, their customer service personnel are real humans conversant in the system capable of fixing the problem. They treat you like a customer who matters no matter how much or how little you spent, and that is a rare approach these days.
12 januari 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
Thank you for the lovely review! 💖
We’re glad Bronwyn could help and that you felt genuinely cared for - that’s exactly what we aim for. 🥰
Chantelle - 🌟🌟🌟🌟🌟
Wide variety of different options!
14 januari 2026
Antwoord van Virgin Gifts
We are thrilled to hear you loved our wide range of great experiences that were available! 😍
We hope you have a wonderful experience, Glynn. 💖
Chantelle - 🌟🌟🌟🌟🌟
Password support
I was having trouble resetting my password on a Sunday afternoon. I submitted a request for support and received a very speedy response from Bronwyn. She was able to reset my password and I was able to get back into my account. Very helpful, thank you!
11 januari 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
Woohoo! 🙌 We’re thrilled Bronwyn could help you get back into your account so fast. Thanks a ton for the lovely feedback! ⭐⭐⭐⭐⭐– Kay
Antwoord van Virgin Gifts
We’re really sorry to hear you encountered an error while trying to book. We can see you’re in contact with our team, and we’re working to resolve this as quickly as possible for you. Thanks for your patience. - Kay
Great pricing and easy booking process!
13 januari 2026
Antwoord van Virgin Gifts
Yay! 🎉 Happy to hear you enjoyed the pricing and smooth booking process! thanks for sharing your 5 vibes! ⭐⭐⭐⭐⭐– Kay
Antwoord van Virgin Gifts
Awesome! 💖 So glad we could sort your issue quickly and easily, thanks for the 5-star love! ⭐⭐⭐⭐⭐ - Kay
Representative was able to get my…
Representative was able to get my experience booked after experiencing trouble on website.
13 januari 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
We’re thrilled to hear that our team were able to help with just what you needed - thanks for sharing such lovely feedback 😍 Lisa
There was a variety of options…
There was a variety of options available to "gift" someone.....gave me great ideas for future gifts too!
13 januari 2026
Antwoord van Virgin Gifts
We are so glad you found what you were looking for with us! Thank you for choosing to shop with Virgin Gifts - we really appreciate it! ❤️ Lisa
Good Customer Support
Had some trouble receiving the voucher email and the support team (shoutout to Lufti!) was very responsive and helpful.
13 januari 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
We’re so happy our lovely Lufti could help get everything sorted for you! Thanks a bunch for sharing such kind feedback 😍 Lisa
Customer Support Was Great
Bronwyn Peterson was able to straighten out issues that we had with the purchase. It was a gift that we received and could not make reservations or get confirmations. Bronwyn took charge and straightened it all out.
12 januari 2026
Review zonder uitnodiging
Antwoord van Virgin Gifts
Thanks so much for sharing! We’re thrilled Bronwyn could swoop in and sort everything for you—sounds like a gift saved by a superhero! ⭐⭐⭐⭐ - Kay
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