Virgin Voyages gift cards, you cannot use them toward your cruise booking or onboard add-ons. In fact, none of the representatives I spoke with could clearly explain what the gift cards can actually... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I purchased a gift card for a friend's birthday and I did not receive the instant email as the website stated I would. I checked both my Inbox and Spam folder multiple times with no such luck. This le... Toon meer
Bedrijf heeft geantwoord
I purchased a voucher for Napa Valley hot air balloon ride and it was a simple procedure. Purchased for 20 percent off retail price and it actually worked without a hitch!
Bedrijf heeft geantwoord
While I had an issue with booking being sent as one instead of 2, customer service handled it quickly and resolved the issue expediently. I am so thankful and happy. Thank you.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Virgin Gifts, we're rewriting the rulebook and gifting anti-ordinary. Gifts don't have to be things. They can be moments, adventures, and stories that bring us together. As the US leader in experience gifting, and a proud member of the Virgin Group, we help people celebrate with gifts that bring them closer. That's why we've curated a collection of over 5,000 experience gifts across the US. Skydives. Sushi classes. Sailboat rides at sunset. If it sparks wonder, joy, or connection, it's exactly the kind of magic we're all about. And with free exchanges, instant e-voucher delivery, and no expiry dates, you can rest easy knowing you've found the perfect gift.
Instant eVoucher Delivery
Geschreven door het bedrijf
- Life’s busy, we get it. That’s why all of our experiences come with free instant delivery, straight to your inbox (or theirs
Contactgegevens
Verenigd Koninkrijk
- info@virgingifts.com
- virgingifts.com
4,0
Goed
7K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Process too cumbersome
Process too cumbersome - buy voucher - create acct - schedule event.
20 december 2025
Antwoord van Virgin Gifts
This is an absolute focus for our business, and we are working hard to make the redemption journey smooth for everyone!
Despite your initial disappointment Sandy, we have every confidence that the experience purchased, will not let you down - Chantelle.
Love that offer doesn't expire
Love that offer doesn't expire, (GC) and that we can use the GC across the whole platform, with certain limitations. Great discount, even on GC.
20 december 2025
Antwoord van Virgin Gifts
We’re thrilled you love the non-expiring gift cards and the flexibility to use them across the platform.
Who doesn’t love a great deal? Here’s to even more amazing experiences ahead! 🎉
Chantelle - 🌟🌟🌟🌟🌟
Antwoord van Virgin Gifts
We put a lot of effort into making our website as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying it. 🛒
We hope you have a brilliant experience Christina. 💖
Chantelle - 🌟🌟🌟🌟🌟
Antwoord van Virgin Gifts
Thanks for shopping with us, where both the prices and the experiences are great! 🎉
We hope you have a wonderful experience Ana. 💖
Chantelle - 🌟🌟🌟🌟🌟
parfait pour les cadeaux
très facile, beaucoup de choix et beaucoup de flexibilité dans le mode d'envoi et les dates !
20 december 2025
Antwoord van Virgin Gifts
We are thrilled to hear you loved our wide range of great experiences that were available to purchase with ease! 🛒
Thanks for shopping with us Emmanuelle. 💖
Chantelle - 🌟🌟🌟🌟🌟
The website was easy to use.
19 december 2025
Antwoord van Virgin Gifts
We are over the moon to hear you found the website user friendly when purchasing that perfect experience! 🛒
We hope you have a lovely experience Lee. 🥰
Chantelle - ⭐⭐⭐⭐⭐
I lost my voucher from about ten years…
I lost my voucher from about ten years ago. Phelela was super helpful and found my voucher just in time for my trip to Vegas! Thank you!!! 😊
19 december 2025
Review zonder uitnodiging
Antwoord van Virgin Gifts
We are thrilled to hear our lovely Phelela came to the rescue, just in time! 🤗
We hope you have a lovely experience Bianca. 💖
Chantelle - 🌟🌟🌟🌟🌟
Antwoord van Virgin Gifts
Placing an order should always be easy and we are glad this with your shopping experience with us Irina! 🛒
Thank you for your feedback, and we hope the experience is enjoyed. 💖
Chantelle - 🌟🌟🌟🌟
Obtaining the gift certificate was a…
Obtaining the gift certificate was a very easy process. This is my second time buying and the recipient was very happy with it. There are a lot of choices for different experiences. Hard to find one that wouldn't fit your needs.
17 december 2025
Antwoord van Virgin Gifts
Thank you for continuing to shop with us Gloria, and for being a loyal customer - it means a lot to us! 🤗
We hope the next experience, is enjoyed, just as much! 🎉
Chantelle - 🌟🌟🌟🌟🌟
Bulelwa X is the is an absolute…
Bulelwa X is the is an absolute rockstar! 🤩 I was blown away by her incredible patience and dedication to helping me. I lost count of how many requests I made, but she handled each one with a smile and lightning-fast service 😊. She's the crème de la crème of customer service pros - I've never met anyone better! If I could give her 10 stars, I would 🌟. Thank you, Bulelwa X, for making my experience so special!"
18 december 2025
Antwoord van Virgin Gifts
We are over the moon to hear Bulelwa was incredibly patient and helpful throughout! 🥰
Thank you for the glowing feedback Cristiane. 💖
Chantelle - 🌟🌟🌟🌟🌟
They make rules very confusing; customer service slow and not helpful
They make rules very confusing, particularly around redeeming gift cards. I received a gift card and saw they had a promotion to sign up on their email/text. After I did that, there is no option to apply the gift card for payment. I’ve never seen a place which gift cards cannot be directly redeemed (aka if you are gifted a $20 gift card, the recipient cannot use any promo code/discount on the entire experience). Also, customer service is slow and not helpful. Will steer away from this going forward and hope friends don’t give it out as a gift.
17 december 2025
Antwoord van Virgin Gifts
Thank you for taking the time to share your feedback - we’re really sorry to hear about the frustration this caused.
Just to clarify, discount codes do apply to new orders only and can’t be used in conjunction with gift cards.
Thank you again for raising this with us, and we’re sorry your experience didn’t meet expectations - Chantelle.
Easy check out experience
Easy check out experience, but I want the option to get a physical gift card
18 december 2025
Antwoord van Virgin Gifts
We’re glad to hear you found the checkout experience nice and easy. 🛒
Thank you for your suggestion Nick - which will be passed on to the relevant team!
Chantelle - 🌟🌟🌟🌟
Great ideas for gift giving
Great ideas for gift giving. Easy to search by location or by type of event etc. Only suggestion, when different options are available perhaps show them on main screen rather than having to add selection to the cart to see them
18 december 2025
Antwoord van Virgin Gifts
We’re glad you enjoyed browsing and found it easy to search by location and experience type, Andrew. 🛒
We also really appreciate your great suggestion! 💖
Chantelle - 🌟🌟🌟🌟🌟
Broken checkout process
Completely unclear checkout process. Took my money before I even specified where/when I wanted it sent. I dont even know how you got my email considering I dont have an account. And to kick it all off the personal message I wrote didnt even come through!
17 december 2025
Antwoord van Virgin Gifts
We're truly sorry to hear of the troubles had with your order Lucas, and for the inconvenience caused.
Please be assured, we've responded to your email today, to help make things right - Chantelle.
I was wondering to buy gift…
I was wondering to buy gift certificates for Piva beer spa but I just realized you guys offer wrong services . I just checked their website and they don’t offer anymore this services specifically there is no human massage there is a zero gravity massage chair instead also no beer mask in relaxation room !!!! So I will buy gift card from their website at lease I know what they truly offer! Hopefully you guys fix the problem soon.
13 december 2025
Review zonder uitnodiging
Antwoord van Virgin Gifts
Thank you for taking the time to let us know!
We really appreciate you flagging this and understand your concerns.
Your feedback is super helpful, and we’ll be sure to pass it on to the team so they can review and update the listing where needed - Chantelle.
Phelena S was prompt and helpful
17 december 2025
Review zonder uitnodiging
Antwoord van Virgin Gifts
We are thrilled to hear our lovely Phelela provided a prompt and helpful service for you Andrew. 🥰
Chantelle - 🌟🌟🌟🌟🌟
Antwoord van Virgin Gifts
We’re delighted to hear you enjoyed our selection of amazing experiences and found the purchasing process so straightforward! 🛒
Wishing you a wonderful experience Marie. 💖
Chantelle - 🌟🌟🌟🌟🌟
Bulelwa Was extremely helpful booking…
Bulelwa Was extremely helpful booking my husband and I two excursions that were showing no availability. Bulelwa was even able to get us a refund after the weather ruined our helicopter trip. (No worries is was rebooked on a new island!) overall super friendly and EXTREMELY helpful!
16 december 2025
Review zonder uitnodiging
Antwoord van Virgin Gifts
We’re thrilled to hear Bulelwa went above and beyond to help you Sarah. 💖
What a star! 🎉
Chantelle - 🌟🌟🌟🌟🌟
It was all very easy.
16 december 2025
Antwoord van Virgin Gifts
Placing an order should always be easy and we are glad this with your shopping experience with us Michael. 🛒
We hope you have a wonderful experience. 💖
Chantelle - 🌟🌟🌟🌟🌟
Problem with voucher
I had difficulty receiving the voucher for my gift and Phelela was very helpful. After a few back and forth emails they were able to get my voucher to me. Thanks Phelela!
15 december 2025
Review zonder uitnodiging
Antwoord van Virgin Gifts
We are pleased to hear our lovely Phelela was able to get everything resolved for you Marci. 🥰
Chantelle - 🌟🌟🌟🌟🌟
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