Viribus Bikes Reviews 

Website clear, process easy.

Service Team at Viribus has been excellent. Always helpful and accurate.

Quick delivery time. Good instruction manual.

I don't like having to download the SHOP app. to track my order

The Viribus support team went the extra mile to help me get a part that I actually broke while working on my trike. Great communication with me and theu were willing to instruct me on how to order the part I needed.

I am so impress by the quick reply to my email and how to order what I need.

I bought a Viribus electric bike directly from Viribus and I regret it. Customer service is lacking and initially responds with multiple computer generated AI messages. When a real person actually responded, they were curt and not very professional. Assembly of the bike is difficult, and accessories significantly over priced.

The trike itself is great, but I ran into problems while trying to assemble. The first major issue was that the rear tire chain was assembled around the body of the bike. I had to buy a bike chain tool to take it apart and put it back on correctly.

The paper and video instructions in general aren't very clear. Bolts fell off the bike as I took it out of the box and had to figure out where they came from. I purchased the TG1 Pro 350W and the instructions seem like they're for 250W or more generic to make it usable for all the models.

It was easy to order, but still waiting for it to come. I got message that it was delivered but I never got it. Messaged about it and I was told that they are looking into it. That was a week ago and I still have not heard anything from the person

Ordering was so easy. Descriptions of items were right on target. Shipping keeps us well informed. Thank you.

Very efficient in responding to my corresponding.
2 glitches: flat front tire and motor had to be replaced.

Joanna From customer service was very help. She explained what I needed to do so that I got the right part. I sent pictures to the techniciansAnd received an answer the next morning. My part is on its way.

they found a new battery pack at reasonable price. I love my 26 inch viribus trike!

We like the bike since this is the second one we purchased recently. The only problem I had with my latest purchase was the reflector was busted on the rack on the rear wheel. The bar that the reflector was mounted on, was bent back and had snapped off, so I just tied it up temporarily for now so really the only way to fix it is to weld it back on the existing rack or install a new rack the box had no obvious damage

Assembly was a challenge for me but I did it. Riding it is wonderful.

I would have given you a five star review if the tricycle hadn’t required a professional bike person to put it together. It was expensive and delayed my actual use of the bike by about a week or so. It was a disappointment. Enjoying the exercise now, however.

Ordering was easy.

Very fast response to question, and very fast at getting the part out. Very polite. Top notch.

My VB1 has given me my freedom back! Arthritis made driving painful, but now I zip to the library, pharmacy, and meet friends for coffee. The basket holds everything. It feels safe and secure, and the electric assist is just right – I get exercise without overdoing it. Best purchase I've made in years