First of all, I was very happy to pay only $360 for my bike a year and a half ago. I was a bit leary at first, getting it through Temu (most of the time I'm happy with Temu) but spending that much ma... Toon meer
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Lees wat reviewers zeggen
Your product arrived damaged and crushed! Wheels are not true,balanced and round. Missing bolts and nuts for accessories....batteries not up to standard....will not show charge levevel upon reques... Toon meer
Bedrijf heeft geantwoord
The bike was bought from a 3rd party reseller. Apparently new but returned by original buyer. Understood why after assembling. No way to adust brakes to operate safely. Finally brought to local bike s... Toon meer
Bedrijf heeft geantwoord
At the time I bought my e-bike (step-thru Breeze) it was almost 30 years the last time I rode a bike, at 65 years old the knees don’t work as good as a 30 yo so having the pedal assist got me out of... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Viribus offers an extensive selection including adults trikes, electric tricycle, mountain bikes, electric mountain bike, electric folding bike etc.
Contactgegevens
3351 E. Philadelphia Street, 91761, Ontario,CA , Verenigde Staten
- 3203773106
- support@viribusbikes.com
- viribusbikes.com
3,4
Gemiddeld
114 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 12% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
She is fantastic
31 oktober 2023
Good value for the money.
Good trike for the money.
Helpful customer service.
We just bought a second one.
20 oktober 2023
Love My Bike! (Comments from a Novice)
The bike was received quickly, within a week. I am a novice in putting bikes together. The videos made it seem so easy that I thought I would have no trouble. However, my bike came with the front fork facing backwards. It took me a while to realize it when the front wheel didn't go on. I was unsure what to do. I did try taking a wrench and unscrewing what looked like a large nut on the steering column but it was on very tight and I was afraid of forcing something that shouldn't be forced. I looked at the instruction booklet again and also reviewed the videos but nothing addressed what I was seeing. I called the company and was able to speak to someone immediately. My issue was redirected to a technician who would get back to me in 24 hrs. Which he did. But by then my husband who has had experience, helped me put the bike together. I definitely needed his strength in loosening the nut that I had initially worked on. We got the bike together and the brakes adjusted. It really was a simple process but for someone with no experience, I could have used a bit more information in the videos. I DO THINK the videos are an excellent way of showing the how. Oh, it would also have been a big help if the multi pronged wrench shown in the video could be included. I am super happy with the bike. It is just what I wanted.
25 oktober 2023
Great product but slow customer service
We ended up buying 3 E-Bikes of different kinds. Very happy with all 3. Customer service is very good and very considerate of the customer but very slow to respond. Likely due to being understaffed.
21 oktober 2023
The bike arrived with a bent fork
The bike arrived with a bent fork. The front wheel doesn’t fit. Can’t use the bike.
25 oktober 2023
Antwoord van Viribus Bikes
Dear Mr. Frayne,
We are sincerely sorry to hear about the issue you encountered. This is certainly not the experience we intended for you to have.
Our team has taken immediate action and has contacted you to resolve this issue. We have arranged to send you a new set of parts to replace the damaged fork and ensure your bike is in perfect working condition.
Please accept our apologies for any inconvenience this may have caused. We appreciate your patience and cooperation as we work to make this right for you. If you have any further questions or concerns, please don't hesitate to reach out to us.
Thank you!
Viribus Customer Support
Putting it together
Didn’t like the fact that it came in one box in pieces and I had to try to find a neighbor to help put it together. It sat in my garage for almost 2 weeks before I could arrange for help.
25 oktober 2023
Antwoord van Viribus Bikes
Hi James,
We sincerely apologize for the challenges you encountered while assembling our product. Your feedback is invaluable, and we have taken action by involving our product development team to address this issue and ensure future improvements.
We appreciate your input, as it helps us enhance our products and customer experience. Thank you for choosing our product and for your helpful review. Do not hesitate to contact us if you have any further questions and need assistance.
Thank you.
Viribus Customer Support
Just what I wanted
Fast service, just as advertised, Customer Service was easy to contact when I had a question. They responded quickly, and then they resolved it immediately. I had bought a regular electric bike and was just too old to really ride it and enjoy it.
For a couple $100 more, I can join all my friends on their bikes. It's the latest thing at all the campgrounds and we camp regularly. If you are hesitating to order from this company, don't wait. I'm a real person. Nobody made me do this review, and I'm completely satisfied.
25 oktober 2023
Love this bike!!
Love this bike!!! Great quality. Great size. Super nice looking. Long battery. Has an alarm!! Highly recommend!
23 oktober 2023
Extremely fast and helpful customer…
Extremely fast and helpful customer service went above and beyond to help me with an issue
23 oktober 2023
Actually happy with purchase!! because the…
Our experience was great because the bike came really fast. Looks great and works, is intended to be main transportation
Thank you
18 oktober 2023
The front brakes do not work after…
The front brakes do not work after multiple adjustments, the basket did not come with appropriate hardware, and I have been waiting for days for a live person to contact me about my issues
12 oktober 2023
Antwoord van Viribus Bikes
Hello Wen Tung,
We truly apologize for your negative experience and will do everything we can to properly resolve the situation.
Your query has been sent to the associated department and they will be contacting you as soon as possible.
Thank you.
Viribus Customer Support
Once we got on the same page the…
Once we got on the same page the service was prompt, reasonably priced and promptly delivered.
16 oktober 2023
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