MAJOR ticket download problems.
It was easy to buy a ticket in advance but ALMOST IMPOSSIBLE to actually get the ticket up onto my phone to be read by the very patient ticket taker. The man in the ticket booth did help us to find the tickets on my phone, but then finding them AGAIN was VERY VERY difficult. There are FAR too many advertisements to divert the user into pointless delay. This must be a SIGNIFICANT source of delay for visitors. We never did get the tablet and tour materials, there was so much agony getting the tickets. A highly unfriendly experience, very stressful.
Antwoord van Visit Mont Saint Michel
Thank you very much for taking the time to share your experience and for awarding us 4 out of 5 stars. We truly appreciate your feedback.
We are sorry to hear that retrieving your tickets on your phone was stressful and caused frustration. That is certainly not the experience we aim to provide.
At the same time, we are quite surprised by your comment regarding advertisements. There are absolutely no advertisements on either our website or our ticket retrieval platform, tickets-connect.com. After booking, customers receive an email containing their order number (in the format #XXXXX) along with a link to tickets-connect.com. They simply enter their order number and the email address used for the purchase to instantly access their tickets.
We are therefore very curious to understand what happened in your case. Please do not hesitate to contact us directly so that we can investigate further and improve the experience if necessary.
Your 4-star rating suggests that, despite these difficulties, your overall experience was still enjoyable, and we are delighted to hear that.
Thank you again for your feedback. It helps us continue improving our services for future visitors.
