just wanted to take a moment to say thank you for such great service! So many people are quick to complain but don’t always take the time to praise good service. I wanted to let you know how im... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have placed on line Order on the basis it was Colgate 2 In 1 Toothpaste & Mouthwash Whitening 100ml - Pack of 3 as per the picture shown online. I received s "Icy Blast", instead of "Whitening".... Toon meer
Bedrijf heeft geantwoord
I've made two orders with Vitapoint and both have been delivered extremely fast (within 48 hours). For clarity, the two orders were for shoe deodorisers (Beauty Formulas Odour Control Foot & Sho... Toon meer
Bedrijf heeft geantwoord
This is an absolutely fantastic company to buy from- not only is everything a bargain it very often comes next day delivery & FREE POST when you spend over £30 !!! There is nothing to not like- their... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Gezondheids- en schoonheidsartikelen winkel
- ook in
- Doe-het-zelfzaak
- Natuurvoedingswinkel
- Supermarkt
- Vitamine- en supplementenwinkel
Geschreven door het bedrijf
Vitapoint is a leading retailer in Health & Beauty, Vitamins, Toys and also household products with the lowest prices. Established in 2016, Vitapoint prides themselves in the service provided to all of its customers. Visit vitapoint.co.uk for some great offers now
Contactgegevens
Albion House, Albion Street, BL3 6ND, Bolton, Verenigd Koninkrijk
- 01204 934073
- customerservices@vita-point.co.uk
- vita-point.co.uk
3,9
Goed
561 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Avoid. Service below par
Ordered 12 cans of foam spray.
These were split into 2 boxes so
I got a delivery charge.
Weight on the box was incorrect and was under to qualify for the free delivery charge.
When challenged they replied had to be spilt so they didn’t get damaged.
Items turned out to be faulty and was sent back.
Almost a month later and still haven’t received a refund.
Phoned them 2 weeks ago and they said they don’t get confirmation from Evri! When stock returns so I was informed the money will be refunded in 2 days times.
Another 2 weeks later and no refund.
Just got off the phone again with them and once again had to tell them when it was returned and return numbers etc.
Customer service a joke! Hung up the call
31 juli 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
We’re sorry to hear about the experience you had with your order and the inconvenience caused by the delay in processing your refund.
We understand your frustration regarding the communication and the need to provide the return details multiple times. We have reviewed the matter and can confirm that the refund has now been processed and provided to you.
We sincerely apologise for the inconvenience caused and appreciate your feedback. We are reviewing our processes to improve communication and ensure refunds are handled more promptly in the future.
Terrible company
Terrible company
Ordered with the promise of next day delivery.
It states on website
"All orders placed before 5:00 PM are delivered Next Day"
I received an email from vitapoint pretending they dispatched it on 25.8.26
It is now 26.8.26
It hasnt even been dispatched as I checked the evri tracking.
I called and there customer service team reckoned it will still come today
They couldnt even grasp how this is impossible as for a next day to arrive eith a courier they have to receive it the evening before
I have emailed asking for an immediate cancel gigen they have failed to dispatch and I need this urgently today
I have informed them via email I will report and do a chargeback with amex if they fail to refund
Order 000073323
26 augustus 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
We’re sorry to hear about the frustration caused by the delivery of your order. We understand that you placed the order expecting next-day delivery and that the tracking information did not initially update as expected.
We appreciate your feedback regarding the communication from our customer service team. We are continuously reviewing our dispatch and delivery processes to ensure that orders are processed and tracking information is updated as promptly and accurately as possible.
We sincerely apologise for the inconvenience caused and understand how disappointing this would have been, particularly as the order was needed urgently.
Only received part of the order had to…
Only received part of the order had to call to find out about the rest communication poor
12 augustus 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
We’re sorry to hear that your order arrived in separate parts and that you had to contact us for an update. We apologise for any inconvenience caused and appreciate your feedback. We’re continually working to improve our communication and ensure customers receive clearer updates regarding their orders.
Super Company
I,m extremely pleased with the service provided byVita point & will definitely be using them in the future.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
Thank you so much for your wonderful feedback! We’re delighted to hear that you were extremely pleased with our service. We truly appreciate your support and look forward to serving you again in the future
Antwoord van Vitapoint | Everyday essentials
Thank you for your kind feedback! We’re delighted to hear you were happy with our prices and fast delivery. We really appreciate your support and look forward to serving you again!
The product I bought is so much cheaper…
The product I bought is so much cheaper buying it from Vitapoint than in the shops. The online shop is easy to use and my delivery is quick . It's a no brainer
8 augustus 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
Thank you for your fantastic feedback! We're delighted to hear that you found our prices competitive, our website easy to use, and your delivery quick. We really appreciate your support and look forward to serving you again!
A day after ordering the item they tell…
A day after ordering the item they tell me it is out of stock.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
We’re sorry to hear about your experience. Unfortunately, we’re unable to locate the order details from the information provided, but we are continuously improving our inventory management to help prevent situations like this from happening in the future. We apologise for any inconvenience caused and appreciate your understanding.
Excellent service with speedy delivery…
Excellent service with speedy next day delivery of products at very competitive prices.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
Thank you for your kind feedback! We're glad you're happy with our service, prices, and delivery. We appreciate your support!
Couldn't be better
Second time ordering from Vitapoint. Great prices and super fast delivery. Will definitely use again. Brilliant
5 augustus 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
Thank you for your kind feedback! We're glad you're happy with our service, prices, and delivery. We appreciate your support!
Second time when I order with them and…
Second time when I order with them and the items I need it the most are not in stock. They take your money, they don't let you know that the items are not in stock
The only good thing is that they refund and you been charged
24 juli 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
We're so sorry for letting you down again. We completely understand how frustrating it is to order the items you need most only to find they're out of stock. We sincerely apologise for the inconvenience and appreciate your patience. Thank you for your feedback we're working to improve our stock accuracy and hope to provide you with a much better experience next time.
Great stuff for cleaning your floors…
Great stuff for cleaning your floors with, sparkly and clean would highly recommend
17 juli 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
Thank you for your wonderful feedback! We're so pleased to hear you're happy with the results. We appreciate your recommendation and hope to serve you again soon!
VITAPOINT
Absolutely disgusted never received the correct order 2 items missing and 1 that I never received no invoice included
Now they want to take a picture of the item I never ordered all this drama for a 3 pounds refund its there mistake not mine wont be shopping again
23 juli 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
We're very sorry to hear about your experience and understand your frustration. We sincerely apologise for the inconvenience caused. We take your feedback seriously and will use it to improve our service. Thank you for bringing this to our attention.
Antwoord van Vitapoint | Everyday essentials
Thank you for your kind feedback! We're glad you're happy with our service, prices, and delivery. We appreciate your support!
Great products at a low price,
16 juli 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
Thank you for your feedback! We're delighted you're happy with our products and great prices. We appreciate your support!
Fantastic service
Fantastic service, next day delivery and great prices, have used many times.
18 juli 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
Thank you for your kind feedback! We're glad you're happy with our service, next-day delivery, and prices. We appreciate your continued support and look forward to serving you again!
Not received my order
22 juli 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
We're sorry to hear that you haven't received your order. Please contact us with your order number or full name and postcode so we can look into this for you and resolve the issue as quickly as possible.
Great prices
Great prices, good communication and super fast delivery
16 juli 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
Thank you for your kind feedback! We're delighted to hear you had a great first experience with Vitapoint. We really appreciate your support and look forward to serving you again soon.
My order was exactly as asked for and…
My order was exactly as asked for and delivered very quickly, not that speed was overly important. Thank you.
7 juli 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
Thank you for your wonderful feedback! We're delighted to hear that your order arrived quickly and exactly as expected. We truly appreciate your support and hope to serve you again soon.
My first order with Vitapoint and very impressed.
My first order with Vitapoint and I could not have been happier! - the items that I ordered were the best price that I could find online, they were all in stock and were delivered within two days of placing the order (very securely packaged).
An excellent shopping experience and I will certainly be purchasing from Vitapoint again and would certainly have no hesitation in recommending them.
13 juli 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
Thank you for your kind feedback! We're delighted to hear you had a great first experience with Vitapoint. We really appreciate your support and look forward to serving you again soon.
Very Speedy delivery
Very Speedy delivery , excelllent, service highlighy recommended
13 juli 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
Thank you for your positive feedback! We're delighted to hear you had a great experience with Vitapoint. We really appreciate your support and look forward to serving you again soon.
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