Vivid Racing Reviews 

This is the second Armytrix exhaust I have purchased from Vivid. The product and the customer service are both top-notch. Thanks, Guys.

Vivid comes through again with fast, dependable order processing! This was my 2nd order with Vivid Racing and they are batting 1000 so far. As a bonus, communication at every step of the process has been outstanding.

Item wasn’t returnable, even though it wasn’t designed for my vehicle

Vivid Racing is great to purchase from; products with great value, great price, great service! Thanks Vivid for carrying the exact product I needed at a phenomenal price!
Will be checking back for future parts purchases!

Bought a new hood for my 2005 mustang, the product was as described and looks better than anticipated. Delivery was slow but being from Canada it was expected. Did not expect the price for tariffs if you can buy Canadian do it. Great customer service, friendly and polite

Super easy, super fast shipping, great service, great price! Thanks!

Ordered a set of Recaro seats on sale and was contacted over a week later and told that they can’t get those seats from Recaro anymore. Wasted my time and tied up my money for nothing. If you don’t offer a product, remove it from your website.

Arrived on time great product,would buy again.very good quality.

Deliverd quick and on time got what I ordered nothing is damaged everyhing is great ready to install my new headlights

The parts I got were great but there should have been some type of warning it would take almost two months to get them!!

I'm kind of shocked reading the experiences many have had with Vivid. My experience was exceptionally good. I had them track down a new OEM window motor and regulator for my 1986 Mercedes 560 SEL. I literally looked everywhere for those, and these were the only guys who had them. They verified that they could put hands on them before I submitted my order. I had to have them fairly quickly before I took the car to the Pittsburgh Grand Prix show - and obviously needed to be able to raise/lower the driver's window. My order was placed on July 2nd, sent FedEx Saver the same day, and arrived Monday July 7th. Parts were correct and fit/work great. Saved the show for me. Hopefully this was a sign that they've corrected their past difficulties. I couldn't be happier with them than I already am. YMMV.

First off, all products did arrive as ordered. The website is "good enough" to get items found and ordering processed from a buyer perspective. The follow-up from customer service when I inquired about an item that was late/missing was okay-ish. This earned the 3 stars. From a very experienced customer support and parts manager, here are where things can be improved. The website needs to allow a customer to look up their order and know exactly where it is in processing to delivery. It appears you are a drop ship company by the way things arrived and who they were shipped from...that's fine, but order processing should be linked back to your ordering and fulfillment software so it doesn't feel messy on the consumer side...because it seems like a trainwreck. Follow-up to inquiries need to be owned and researched by the service rep and it shouldn't take extensive hours or days to respond or resolve issues. Properly trained, a service rep should be able to handle an inquiry in either minutes or at the most a couple of hours if calls have to be made to suppliers. A simple order processing email could be as simple as 'order received', 'work in process', processing shipment' and 'part shipped' with tracking info. If an ETA is presented from a supplier, this should be provided to the costumer as well...then a vivid representative should track those orders and start following up if results are not meeting customer expectations. In today's online solutions, there should be an expectation that the day the order is placed the clock starts, and by the time everything has shipped should be no more than 2 business days. Drop ship isn't that difficult if your ERP solution is good

Ordered a Diablo car tuner from Vivid. The shipped the order quickly and it arrived with no issues at all.

Happy to deal with these guys

I ordered some dress up coil pack bolts. I didn't have any issues with the ordering or shipping process. The product came is great condition. I will order from them again.

Ordered rear QA1 coilovers from this lame company.
Called before ordering to make sure it was in stock and the sales lady said yup and even "made sure" they were in stock supposedly so I placed the order.
8 or 9 days pass and no confirmation email.. figure i would get one by now with the item being in stock.... how long can it take to ship a package?
Called repeatedly to be told my sales rep is "on lunch" every single time no matter what time of day it was ,he was always on lunch lol.
After call number 5 or 6 over the course of the next few days I finally get her on the phone and says the coilover go back to QA1 for "tuneing" wtf are you talking about? Lolol
Magically the next day I get a shipping update with a random tracking number to click on that goes no where... no courier name or any info just a random number that does nothing.
Will I even get what I paid for? Did this fraud company just take my money? Who knows but I do know I will never recommend them to anyone... in fact I will spread the word how unsatisfactory it was to deal with them.

never buy from vivid raceing!

After numerous chats, emails and phone calls they could not tell me the status of my two orders. I even confirmed they had the first order in stock and they did not. Ended up canceling the first order after a few weeks and second order after a couple months. Worst online ordering experience ever.

Vivid is a terrible company do not buy anything from them. They just drop ship. If you have any issues with your product they will deny deny deny. There customer reps are there to make sure that they will deny all returns. Basically you’re better off buying from a random person on eBay or CL. Stay away from vivid

To be honest I read the reviews on here and was very apprensive to order from Vivid Racing. I am not even in the USA I am based in the UK.

However I enquired about a Brilliant Exhaust System and was quoted a very good price cheaper than the manufacturer themselves.

Was speaking to Austin via email and everything went very smoothly. Exhaust was delivered in time within a couple of weeks as promised and no issues whatsoever.

Don't be afriad of the reviews they are great to deal with!

I had a terrible experience with this company. Customer service is practically non-existent — I had to make more than 20 phone calls and send multiple emails before I even got basic updates.

I ordered an expensive hood for my C7, and it took forever to arrive. The company couldn’t track it or tell me when I would receive it. Finally, on the day the part was going to be shipped back by the carrier, they called me and gave me only three hours to clear it at the border.

After paying all the duties and shipping, I discovered the hood doesn’t even fit properly. I provided detailed pictures from myself and the installer, but that wasn’t enough. They demanded I show a reinstallation attempt — even though the old hood had already been put back on, the shop is an hour away, and it took them nearly three weeks to respond.

Overall: poor communication, zero accountability, and no support when the product doesn’t fit. I would not recommend them.

Ordered an intake two weeks ago and received no shipping updates—just a vague mention of warehouse issues. Extremely poor customer service.