Voyc Reviews 38

We’ve been consistently impressed with the superb service and support we receive from Voyc AI since finding them just over 12 months ago and implementing their platform into our growing business. Their platform not only helps us track customer journeys in real time, giving us valuable insights and alerts, but also ensures we remain fully aligned with ever-changing UK regulatory requirements. The team’s responsiveness, expertise and support make them an outstanding partner to our business. Thank you to the entire team at Voyc!

VOYC implementation has been stress-free from the start. Building the scripts was simple, and I found the entire platform to be very user-friendly. For us, call listening has been a time-consuming process, and VOYC has provided a solution. The platform has enabled us to monitor more calls, alert management of potential vulnerable customers, and provide us with a detailed transcript of every conversation.

It provides accurate call grading against a fully customizable script.

Alerts that are triggered from keywords that are easily amendable.

Mimie, Chays, and Matt have been fantastic in dealing with my queries. Integration and ongoing support have been 10/10 service.

We've recently started using Voyce in our call centre, and it's been a fantastic addition to our workflow. The AI transcription is incredibly accurate and user-friendly, making it easy for our team to get up to speed quickly. Tasks that used to take time are now completed much faster, thanks to how efficiently Voyce captures and organizes call data. It's clear, intuitive, and saves us a lot of manual effort. A great tool that’s genuinely making a difference—highly recommend it!

Our recent implementation with Voyc has been nothing short of exceptional. From start to finish, the process was smooth, well-structured, and clearly tailored to our specific needs.

A special shout-out to Saadiqah Gamieldien, our Customer Implementation Manager, who ensured everything ran seamlessly. Her professionalism, responsiveness, and knowledge of the platform made the entire onboarding experience not only stress-free but genuinely enjoyable.

Every step was clearly communicated, timelines were met without a hitch, and any questions or concerns were addressed promptly with care and clarity. It’s rare to come across such dedicated support.

Highly recommend Voyc for both their impressive technology and top-tier customer support!

The onboarding process has been seamless from start to finish. The team @ Voyc have provided clear guidance and support and the platform itself makes it incredibly easy to access the data and information that we need. It's intuitive and the transcriptions and AI-generated summaries are impressively accurate and time-saving.
We have been able to request custom reports and provide feedback which has been welcomed, received and actioned.
Their proactive communication and responsiveness during the onboarding process has again shown how much they prioritize customer success!

Thank you for a great onboarding experience. Thank you Saadiqah and Thato for holding our hand through this process. The computer-based training and mentorship through this process made it easy for OliphantUSA to build the compliance system and score card. Our compliance scores have seen a dramatic increase as well as being able to identify dead air and nearly eliminate it. Good product and good support system. I am eager to continue my voyage with Voyc and highly recommend this product.

The reality of frontline operations is that mistakes happen. Voyc’s ability to review every call using an
automated scorecard allows us to provide timely and effective feedback, helping our teams learn and correct mistakes faster. This has already improved
both compliance and service quality across customers, dealers, and partners. The depth of insight Voyc provides—reviewing every call for compliance,
Vulnerabilities, dissatisfaction, and compliments—is invaluable. Given the complexity of Motor Finance in 2025 and the increasing consumer duty
requirements, having the confidence that we are delivering the right customer outcomes is essential.

We've had a great experience using Voyc’s conversation intelligence and call quality monitoring service. It’s a well-designed and highly effective solution that has helped us enhance call quality, improve key performance metrics, and streamline processes. The insights provided by the platform have been invaluable in coaching teams to improve performance, identifying trends, and ultimately saving our managers significant time.

One of the standout aspects of working with Voyc is their commitment to continuous improvement. They consistently update and refine the platform, adding meaningful enhancements that keep it at the forefront of the industry. Their team is professional, responsive, and open to feedback, making them a reliable and forward-thinking partner.

Overall, we highly recommend Voyc to any organisation looking for a robust and evolving conversation intelligence and call quality monitoring solution. Their service has made a noticeable impact on our operations, and we look forward to seeing how it continues to develop.

I've been working with Voyc for over a year now, and I'm a big believer in the technology. You can set up robo-call auditors, which I know can work excellently for some firms. However I have found the best use is to set up the technology as a co-pilot for human call auditing, especially where the product or service is complicated or dynamic as with financial services. The nature of the transcription and the pace at which you can move around the portal means a human auditor outputs many times the workload they could achieve alone.
I also have a good experience whereby the product design team listened to feedback and made adjustments that suited our firm.

The whole team at Voyc have been great helping our business to make the amazing technology work for our aims and reduce the manual workload of quality improvements. The insights into our performance are essential to the growth of our business and we look forward to increasing the application of the system in our processes this year.
Our new account manager Ben has shown a great understanding of our goals for this year and is already working hard to help us achieve these.

I cannot fault Voyc at all, everyone is always on hand to assist and jump on a quick call if necessary. The software itself is a huge asset to our business and makes life so much easier.

A special shoutout to Chays, Mash & Ben for being our points of contact and helping us throughout our Voyc journey!

Everyone at Voyc has been incredibly supportive and friendly throughout our interactions. Everyone is a joy to work with and no request is too big for the team.

What a fantastic company! Nothing to too much for any of the team! Always on hand to provide help or answer any questions!

A huge thank you to Mash, Ben and Chays! :)

Brilliant product and such a customer centric company, willing to listen and improve where they can.

The product has saved countless number of hours!

I've been using Voyc for 2 years now. It's a truly innovative platform that has helped me to better understand agent compliance and identify coaching needs sooner.
The application is easy-to-use and has a large variety of features that can be deployed for QA tasks. Customer service has always been great, and any queries sent through their intercom system are always answered promptly.
There is a clear drive to continually improve the platform; the new feature request board is easy to use, and feedback is always encouraged and acknowledged - a sign that Voyc truly listens.

I use Voyc as part of my coaching and training role all the time. The use of the AI system is brilliant, it has made searching and highlighting key phrases easier.

The visual and layout is brilliant, being able to physically see "dead air" in a red block makes it stand out and makes it easier to identify highlight and address

Easy to navigate
Always kept up to date with changes
Friendly staff that are more than willing to always assist