Vueling Reviews 310

Vi havde booket direkte fly til Barcelona. Vi tjekker ind i meget god tid, får boarding pass mm. Vi bliver råbt op i lufthavnen og kaldt til gaten. Her får vi at vide at der er overbooket og ikke er plads til os - samt to andre.
Vores bagage pilles ud. Personalet gør opmærksom på at vi er i vejen. Vi bliver oplyst at Vueling har plads til os på et fly om 3 dage. Vi bliver tilbudt at skrive under på en lille kompensation. Lufthavnen hjælper ikke.
Efterfølgende må vi selv finde fly, betale for disse , ankommer tidlig næste morgen
Vi sender sagen til Vueling for at få den lovede lille kompensation. Der bør være en meget klar sag. Vueling afviser sagen med begrundelsen at vi selv ønskede at stå af!
Det er en sjælden dårlig behandling, og en service på et utrolig lavt niveau.
Det er en kæmpe risiko at rejse med Vueling. Jeg kan ikke anbefale det på nogen måde, med mindre man har mange penge og god tid.

Compagnie d'antisémites
Compagnie d'antisémites. Ont fait sortir un groupe de 50 enfants juifs et leur directrice de l'avion sous simple motif qu'un enfant chantait en hébreu et cela en faisant intervenir la police espagnole qui a menotte de force la direction qui encadrait ces enfants. Compagnie à banir

Overbooket fly og mistet bagage. Uprofessionelt!
Fly fra BCN-CPH 17.45 17/4 2025.

De overbookede deres fly (jeg ved godt nogle fly gør dette bevidst for at sikre der er fyldt, men det giver absolut ingen mening for mig). 6 personer inklusive os (2) blev nægtet boarding fra Barcelona til København. De fortalte os det ikke, før vi var i lufthavnen og skulle til at boarde på flyet. "Ingen pladser ledige, i må finde et andet"... Men vi bookede for 2 måneder siden, hvordan kunne der ikke være pladser til os?

Boardingpersonalet fortalte os, uden at undskylde eller nogen form for beklagelse for ulejligheden, at vi var nødt til at vende tilbage til check-in området for at få ombooket til et andet fly, dagen efter, da der ikke var andre fly den aften.
Boardingpersonalet fortalte os, at vi skulle hente vores bagage på spor #3, da den blev fjernet fra flyet. Vi gik ned til bagageudleveringen, blot for at konstatere, at vores taske ikke var på banen, og ifølge Vueling-personalet (en ældre mand) på bagagekontoret, blev den flyttet til den næste boarding (den efterfølgende dag).

Vi gik op til check-in, fik besked på at vente på et fly næste dag kl. 05. Og tilsyneladende havde de masser af pladser - men ingen var vi kunne sidde sammen. Vi var næsten bange for, at dagens historie ville gentage sig selv...
De tilbød en nat på et (forfærdeligt) lufthavnshotel (FrontAir Congress). Vi blev så spurgt af damen, om vi ville have vores bagage med til hotellet - svaret var ja.
De to check-in damer bad os at gå ned (igen) til bagageudleveringen for at hente den på spor #3 (samme som før), vi ventede der i en halv time, så spurgte vi en Vueling personaledame, om hun kunne give os en opdatering om bagagesituationen.
Hun kommunikerede ikke særlig godt på engelsk, så hun brugte google translate til at vise os hendes svar. Hendes svar efter at have ringet rundt i ti minutters tid: "Min kollega vil tjekke gården, hvis han finder den, kommer den på spor #3 - i kan gå på kontoret, hvis i vil klage". Ja, det vil vi så umiddelbart gerne...

Vi gik på kontoret (igen) for at få en opdatering fra dem samt an klageformular. Manden sagde så, at kufferten ikke på vej til banen, og som vi fik at vide af ham tidligere, var den pakket til næste fly. Vi fortalte ham, at vi gerne ville have det med til hotellet for natten, som den søde check-in dame tilbød os + hun fortalte os, at hun ringede for at få den overført bagageudlevering, så den skulle være på vej hertil. Manden fortalte, at hun INTET havde med bagage at gøre, hun stod kun for check-in. Han var næsten sur på hende? Fik det til at lyde som om der ingen kommunikation var mellem de to instanser. "Nå okay, jamen så kan du ringe til dem for at overføre vores bagage herned for at hente?" spurgte vi.
Han kunne godt ringe, men det ville tage en time eller mere at få den herhen, og det var meget kompliceret for ham at gøre det. Som om vi havde noget bedre at lave klokken 20.00 i lufthavnen?.... Han ringede.

Vi ventede en time og gik så op til ham igen, for at se om han kunne give os en opdatering, på hvor langt den var. En anden kvinde ringede så rundt, og han jappede noget på spansk - mit gymnasiespansk er ikke godt nok til, at jeg kan forstå alt, men jeg forstod, at hun ikke var i stand til at finde nogen med oplysninger om vores bagage.
Jeg spurgte ham, om han ikke lige havde ringet for en time siden for at få dem til at bringe bagagen til os? Det gjorde han, jo, men det kunne jo tage noget tid, MINIMUM en time.. Kvinden lagde på og fortalte os så, at kufferten nu var væk. Ingen vidste, hvor den var i øjeblikket.

Jeg mener bare, nogen må have taget ordren om at bringe den fra A til B - ikke?
Jeg fortalte dem, at de skulle finde den person og bringe kufferten til os. Nu havde vi ventet mere end to timer siden flyet gik.

Deres undskyldninger: Det er virkelig ikke et let job/ting er kompliceret i en lufthavn/føler du ikke at vi hjælper dig?/det er en stor lufthavn, tingene kan gå tabt.. - Jeg var virkelig ikke i humør til denne uprofessionelle arbejdsmoral, hvis du arbejder i en lufthavn - så burde sikkerhed og kundeservice ikke være SÅ dårligt. Med 5 forskellige mennesker, der fortæller os forskellige ting - ingen af ​​dem undskylder eller giver os en opdatering, uden at vi skal komme og bede om det, var min tålmodighed ved at løbe op.

Vi satte os på spor 3 igen. Damen fra kontoret kom så og fortalte os, at tasken var i københavn. Igen undskylder ikke for noget.
Så den blev altså IKKE fjernet fra 17.45 flyet, den blev IKKE overført til det næste fly, den var IKKE på vej til spor 3 på noget tidspunkt i de 3 timers ventetid.

Vi landede på lufthavnshotellet omkring klokken 22 kun for at få serveret en buffet med gammel mad, halvtomme fade og frossen cheesecake. Vi tog morgenflyet kl. 5 og til vores store fornøjelse fandt det danske personale i københavn vores taske på mindre end 5 minutter.

Hvis jeg kunne give 0 stjerner, så havde jeg gjort det! Dårligt firma, som nu har ændret en uge frem i min rejse. UDEN at give mig besked om dette, så nu står jeg og kan ikke komme af sted til en rejse, hvor jeg skulle besøge min søster. Det er så dårlig stil! Også har de ikke engang mulighed for at ombooke mig til en ny rejse. Det er så forfærdelig kundeservice, og så forfærdelig behandling af andres tid og penge.

Silly automation processes. My partner and I had to book our flights separately as we were flying out on separate days, but returning on the same day. Three times we tried to book seats together, twice my partner was upgraded to a different seat. Vueling wouldn’t let us sit together. Whilst on the whole this isn’t the worst problem in the world, it’s made worse by the fact that I had to pay several pounds to get a seat so that we could sit together, only to have that money thrown away, as my partner was forced elsewhere.

Further to this, their website is terribly unclear, all my flight details were sent to my partner and he had to repeatedly forward on emails.

Absolutely useless! Avoid at all costs. You cannot check in advance if the return flight is more than 7 days away- as in a weeks holiday! It will not let you check in to the outbound flight. Total BS

Flight delay of 2 hours, which means arrival time in Spain is after 1am. Contacted Vueling and even though I was able to speak to someone very quickly, they were like a broken record, not giving me any useful information. I asked if they could tell me whether they would reimburse any costs if the flight was canceled as I obviously paid for accommodation. I was told that, as my flight was not canceled, they cannot give me this information. I asked why they cannot share this information as a general enquiry... only to hear the broken record again. I was not giving them a hard time, so the lack of information and hitting the brick wall was uncalled for. A shame. I thought this airline had potential. It's a bit of a shocker as it seems BA and Iberia partnered with this flight. Anyway, maybe at some point I'll get to Spain. 🤷🏻‍♀️

Updated... there was good reason for the delay...a crew member was in a car accident. This we found out on the plane. If only people could communicate better. So, from 1 star to 3, as communication could have been better. I may fly with them again though.

Very bad experience with Vueling I travel from Florence to Getwick London is very bad service when I have returned flight been cancelled on 29 December and rebook 31 December Getwick to bercelona to Florence. Have there stay 3 hours but much longer then scheduled and I try make a claim cancelled flight and delay Vueling website not interned booking code I don’t understand make payment site recognising code for claims not find code very very bad experience and poor service. Never again avoid Vueling if have planning holiday.

Nu for 3. Gang laver flyselskabet om på min billet uden at jeg kan gøre noget. Jeg skal IKKE til Bilbao! Jeg skal til Tenerife, og denne gang skriver selskabet at jeg nu kommer for sent til Bilbao ifht. Mit næste fly.

Nu sidder jeg med håret i postkassen, der er ingen fly til TFN - jeg kan flyve til TFS mod at betale dobbelt så meget. Plus jeg skal annullere og genbestille den lejede bil.
ALDRIG mere Vueling.

Det er umuligt at kontakte firmaet endsige vælge nogle andre løsninger end de elendige foreslåede. Booking DMV1**

Så fik jeg svar fra Vueling. Jeg får 0,00€ i erstatning dvs jeg får ingen penge retur for min rejse, Vueling har ændret til det ubrugelige.

Jeg kan på ingen måde bruge at Vueling laver min rejse om, således jeg skal flyve sent på dagen over BCN til Bilbao.
jeg kan ikke nå mit Vueling fly fra Bilbao til TFN.
Den sidst nævnte bookning hedder FED4HS
Jeg ved ikke hvorfor Vueling har givet mig to forskellige booking numre. Jeg har bestilt rejsen samme sted, via Travelmarket.

Checking in staff so rude in paris I travelled from heathrow the staff was lovely so helpful shame the paris staff dont have the same manners. Wont be using this airline again

Our journey was ok but on return after checking on online to find our pre booked seats had been changed. When arriving at the check in desk our seats has been changed again. This time putting my disabled wife on her own. The check in lady was rude and kept referring to her as the wheelchair.Wefeventually got on the plane and my son and myself was 20 rows behind the wife. During the standard safety talk the steward leant over to my wife and said if anything happens you are las off.Seeing people in ou pre booked seats and our relocated seats I think someone had vocked up and double sold nothing to do with the reason were given that because we had 2 passengers with needs. Disabled passengers be warned do not use this airline as you are treated like a piece of meat

Only a 1 because you can't give 0! Wish I'd read these reviews before using them. Disgrace of a company. Avoid like the plague

Do not use this airline!! The are thieves and scammers!! We were 2 people travelling on separate bookings and during our connection our 2 bags got lost and were delayed for 48 hours ruining the first 2 days of our holiday! The person at the airport only created 1 PIR incident and included the 2 lost suitcases in it. We obviously opened 2 claims with 2 different claim numbers as this was 2 people on 2 different bookings. They have paid 1 of the claims and now have closed the PIR incident without paying the 2nd claim. I called last week and spoke to Samantha who said that a supervisor would call me. A week later no one had called me so I asked for a supervisor to call me back. This time, a supervisor called Jose Maria called me back saying that the PIR was closed and he understood that it wasn't fair that only 1 claim had been settled but that it was legal and I would be getting nothing and to ask the other person to share half of his compensation!! Can you believe this??? Thieves and scammers!! Will never fly Vueling again and would advice no one to fly with Vueling either!! I will be opening a complaint with the CAA to try to get my money back!! Very angry about this!

WHERE IS MY LUGGAGE? YOU STILL HAVE NOT SENT IT TO ME NEVERTHELESS YOU CLAIM YOU HAVE FOUND IT. 10 DAYS HAVE GONE BY- I WANT RESTITUTION NOW AND I WANT MY BAG! WORST CUSTOMER SERVICE EVER- NOBODY REPLIES!

you simply cant call them. Their phone line is just a list of options where they send you an appropriate text. If that doesnt help you then you have no other option. Completely useless. Wont be flying with them again ever

The app gives you the option to add more baggage at check in. Forgetting I already had paid for extra luggage. I paid an additional £90 for hold luggage. The next page showed me my error.
I called Vueling to correct this and return but £90, and was informed that they could not remove baggage from order or refund, as was against policy.
That is the most ridiculous money grabbing policy I have ever come across.

Awful airline. Made us pay $195 to carry on our luggage but forced us to check it anyways. They proceeded to lose the luggage. When we finally got it back, 250 euros and items were stolen.

They forced me to pay 60 euris pay at the door entrance. Fo a small hand luggage. They bullied me and verbally ordered me about. I was scared and stressed. They wouldn't even give me a cup of water. They left us In the plane for 45 without moving. They didn't say a word. It is the oldest aeroplane I have ever flown in It didn't sound good, or even to make landing.
They should not be allowed to fly
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Damien Patrick Martin

Sw18 5le

The worst customer service ever the first agent put the phone down on me and the second offered no solution, i paid for our adult seats expecting our toddler to be seated next to us as promised on the website but at check in he was assigned a seat at the back of the airplane since when a 2 year old can fly on his own! when contacted customer service they wanted us to sit separately when my husband flew specially to help me with the second baby, avoid this airline if you wish for a smooth journey

The worst experience possible! We flew with Vueling from London to Barcelona and this was a disaster. We were denied boarding based on our passports nationality and flew 14 hours after the initial time. We spent 17 hours in the airport in total.

If you want to be treated like a trash, spoil your holiday and stress a lot, please feel free to chose vueling :)

Their cheap tickets are not worth it all. It’s better to fly with Ryanir or wizz air tbh

Apparently if you do not have eu or uk passport you cannot check in online and this airline always always oversell tickets.

Practically it means that we came to the registration desk and were told that there are no avalaible seats for us ( and 12 more people) and we should wait in a live queue if someone does not show. Of course, we didn’t get the seat. Then all our group of 12 people were escorted back to uk border, waited on the border, waited on the customs, baggage line and were put at the help desk. Where someone was rebooking our flights, without proposing us compensation, food or any expenses and rebooking for the next available flight. At some point they forgot about us waiting for them for two hours to do it. We had zero communication or feedback from staff. They literally haven’t had a clue what to do.

Overall the treatment was inhuman and discriminatory, if you have a different passport, they treat you awful.

I would not recommend this airline to anyone ever.