Horrible Customer Service, No Response! My experience with W1tty has been absolutely terrible. I requested a refund from Amazon, which was mistakenly sent to my closed W1tty account. Instead o... Toon meer
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Grundlos Konto anscheinend gesperrt. Keine Reaktion im Chat oder Support Forum. Keine Chance an mein Guthaben zu kommen und keine Kommunikation, wie es dazu kommen konnte. Update: nach Kontaktaufna... Toon meer
Bedrijf heeft geantwoord
Antragsverfahren hängt seit Tagen in der Luft weil sie angeblich zusätzliche Informationen brauchen. Limits sind viel zu gering und Bargeldverfügungen am Automaten zu teuer. Im Gegensatz zu Revolut g... Toon meer
Bedrijf heeft geantwoord
Great cashback was given (while it lasted, offer is ending in a few days). However, the 1 euro fee for debit card transactions to a non-EEA merchant was... weird, especially as you can only see this a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
W1TTY is a UK-based startup on a journey to deliver smart GenZ tailored banking solutions and digital intelligence to empower a progressive pan-European generation. Adhering to its core ‘WIT’ values of ‘Within reach - Intelligent - Tailored”, W1TTY will equip the new-age generation to make smarter personal finance decisions across saving, payment, borrowing, investing, and crypto opportunities, all geared towards a healthier user lifestyle.
Contactgegevens
Jogailos g. 9, LT-01116, Vilnius, Litouwen
- +37052145777
- contact@w1tty.com
- w1tty.com
2,1
Slecht
422 reviews
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Best Best Best
27 oktober 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hey Lungu,
We love that you are enjoying using W1TTY! We truly appreciate your trust and support always.
If you encounter any issues, please reach out to us. We’re happy to help.
Team W1TTY
Adam
Adam was such a quick trouble solver and was very professional and nice.
He understood what I need.
Many thanks.
27 oktober 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hey Monika,
Thanks for choosing W1TTY! We’re happy you had a great experience with Customer Care. Always feel free to reach out if you need any more help.
Team W1TTY
Great cashback, confusing fees
Great cashback was given (while it lasted, offer is ending in a few days). However, the 1 euro fee for debit card transactions to a non-EEA merchant was... weird, especially as you can only see this after the transaction and refunds do not refund the 1 euro fee (and it tends to be difficult to track down whether the payment processor is in the EEA or Switzerland especially). Extra transparency here (e.g. while performing the 3ds check for a card) would be greatly appreciated.
26 oktober 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hello,
Thank you for your feedback, it is well received. Information about our fees can be found in our Terms & Conditions and are titled by account, however, your concern was raised with the relevant team for further review.
Team W1TTY
Stay away- absolute waste account
Absolute waste account wuldnt advise to no one . Straight after I Opened account with them first issue transferred 2 small transfers from my own accounts to witty one of them got lost for a week :)
Then I transferred a bit more just to use card online - and when I decided to use I find out my account is restricted can’t send or receive money transfer bouncing back and card payments declined- and can’t send out either — phone line no one is picking up the phone called 100 times and in a chat all they say they need more time . It’s been 2 weeks now and they have no answer. Haven’t seen worse account in my life . Also no email or anything has been received about account restriction.
Complete junk - stay away
25 oktober 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hi Deniss,
Thank you for leaving your feedback, We acknowledge that the service you received did not meet your satisfaction.
Kindly reach out to complaints@w1tty.com so that they can identify your account and investigate your case.
Team W1TTY
Helpful Customer Service
Very fast and helpful answer by customer service.
24 oktober 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hey Kunde,
Thanks for choosing W1TTY! We’re happy you had a great experience with Customer Care. Always feel free to reach out if you need any more help.
Team W1TTY
Une vraie CATASTROPHE
Une vraie CATASTROPHE, un service client qui répond sans vérification, c'est du n'importe quoi personnellement je veux plus de leur service c'est fini et heureusement que j'ai fait des imprime-écran de mes discussions je vous assure que c'est CATASTROPHIQUE
20 oktober 2023
Review zonder uitnodiging
Antwoord van W1TTY
Bonjour Boumaya,
Merci d'avoir laissé vos commentaires. Nous comprenons que vous n'êtes pas satisfait du niveau de service que vous avez reçu et votre cas fait l'objet d'une enquête. Notre service des réclamations vous contactera en conséquence.
Salutations,
Ammar Kutait
W1TTY Fondateur et PDG
Hi Boumaya,
Thank you for leaving your feedback. We understand that you were not satisfied with the level of service you received, and your case is being investigated. Our complaints department will be in touch with you accordingly.
Regards,
Ammar Kutait
W1TTY Founder & CEO
Modern banking charging 1 euro for each…
Modern banking charging 1 euro for each debit card transaction? I thought this predatory behaviour is a thing of the past!
This is unimaginable
12 oktober 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hello,
We appreciate your feedback. Kindly note that this 1 Euro fee is not charged on all transactions, but those made outside of the EEA region for EU accounts. Additionally, all fees are stated in our terms and conditions and are titled by type of account.
If have any further queries or questions, please do not hesitate to reach out to our Customer Care team via the in-app chat.
Regards,
Ammar Kutait
W1TTY Founder & CEO
Amazing support
20 oktober 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hi Sebastian,
Thank you for your feedback! We’re glad that you are having a great experience with us.
Regards,
Ammar Kutait
W1TTY Founder & CEO
Your helper May really did help me…
Your helper May really did help me today, let just see if her feedback she gave me is going to be true
19 oktober 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hi Matthew,
We’re so happy to hear that, if you encounter any further issues, please feel free to reach back out to us!
Regards,
Ammar Kutait
W1TTY Founder & CEO
Very good customer support
Very good customer support, May is the best support I could ever receive.
18 oktober 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hi Nego,
Thank you for your feedback! We’re glad that you had a great experience with us.
Regards,
Ammar Kutait
W1TTY Founder & CEO
IBAN cuenta
Buenos días
Me gastaría saber que IBAN tienen los que abren una cuenta con este banco.
18 oktober 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hi Sara,
Thank you for reaching out! You will have GB SWIFT and SEPA IBANS for receiving payments.
Should you have any more questions, you are always welcome to reach out to our Customer Care team either through our in-app chat or online.
Regards,
Ammar Kutait
W1TTY Founder & CEO
Hidden fees all around
Hidden fees all around, watch topping up, they say they will notify you of any fees but they don't. I got charged 2.50 to top up and 1 euro when I used the virtual card.
17 oktober 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hi John,
We appreciate your feedback, as it provides valuable insights into areas where we can enhance our services. Please note that all fees are stated in our terms and conditions, however, your concern was raised with the relevant team for further review.
If have any further queries, please do not hesitate to reach out to our Customer Care team via the in-app chat.
Regards,
Ammar Kutait
W1TTY Founder & CEO
Terrible atencion al cliente
Terrible atencion al cliente. Deepues de explicar como 6 veces el problema que he tenido con los correspondientes justificantes todavia no he conseguido
do que hagan nada al respecto mas que hacer afirmaciones sin sentido ni leer lo que estoy exponiendo.
12 oktober 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hi Roser,
Thank you for your feedback, it is well received. I understand that you may have faced some difficulties, but rest assured that our Customer Care team are doing everything they can to resolve your case, we are investigating the case and will be in contact with you as soon as possible regarding any updates.
Regards,
Ammar Kutait
W1TTY Founder & CEO
Charged 1euro fee in small transaction…
Charged 1euro fee in small transaction because they say the vendor was outside EEA, despite transaction being in euros and advertising payments with no fees. There is no way for the customer to know in advance. Very bad experience
10 oktober 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hi Cristian,
Thank you for leaving your feedback, this is very helpful for us to understand where we can improve. Please note that all fees are stated in our terms and conditions, however, your concern was raised with the relevant team for further review.
If have any further queries, please do not hesitate to reach out to our Customer Care team via the in-app chat.
Regards,
Ammar Kutait
W1TTY Founder & CEO
Grundlos Konto anscheinend gesperrt
Grundlos Konto anscheinend gesperrt. Keine Reaktion im Chat oder Support Forum. Keine Chance an mein Guthaben zu kommen und keine Kommunikation, wie es dazu kommen konnte.
Update: nach Kontaktaufnahme über die complaints email Adresse wurde das Problem relativ zeitnah behoben. Was da ursprünglich schief lief, weiß ich immer noch nicht und da ich deshalb davon ausgehen muss, dass so etwas jederzeit wieder vorkommen kann, werde ich weiterhin vorsichtig sein, dort nicht zu viel Geld zu parken.
10 oktober 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hi Marcel,
We apologise for any inconvenience caused and would like to investigate your case. Our Customer Care team is made up of real agents who continuously strive to deliver the highest level of support to our customers. We kindly request that you share more information with us directly by emailing complaints@w1tty.com. This will allow our complaints team to identify your account and address any queries you might have and resolve your issue as soon as possible.
Regards,
Ammar Kutait
W1TTY Founder & CEO
El peor banco que he visto nunca
El peor banco que he visto nunca, me hicieron la primera transferencia y sin problema fui a sacar el dinero para pagar unas cosas y al pasar 3 días y no llegar me habían bloqueado la transferencia pero no me la abonan y 4k que pase más a mi cuenta bloqueada ósea más de 6k sin poder tocar ni darme una solución, son sacan no habrías ninguna cuenta con ellos
2 oktober 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hi Emilio,
Thank you for raising your feedback. I can see that our Customer Care team has been in contact with you, kindly provide us with the requested information so that we can resolve your case as soon as possible.
Regards,
Ammar Kuwait
W1TTY Founder & CEO
Me deniegan la apertura de cuenta
Imposible abrir una cuenta. Me la deniegan, teniendo todo en regla y legal. Ellos sabrán…
27 september 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hi Oscar,
There are some regulatory requirements that impact customer eligibility. If you have any questions or need more information, our Customer Care team is here to help. Feel free to reach out to them directly at contact@w1tty.com, and they'll be more than happy to provide you with any details you need.
Regards,
Ammar Kutait
W1TTY Founder & CEO
pagos rechazados con el dinero cargado
Hasta ayer me parecía un producto excepcional, pero empezaron a rechazarse pagos cuando intente pagar con tarjeta varias veces, al final tuve que pagar con una tarjeta de otra entidad y cuando me di cuenta el dinero se había cobrado. Contacto con atencion al cliente por chat, con un tiempo de respuesta muy lento, siempre ha sido asi, pero siempre me ha parecido de calidad menos esta vez, que me dicen que el problema esta solucionado y que en breve volvere a tener mis fondos. No me dicen que ha pasado, el motivo del rechazo ni me dan una fecha para volver a tener mi dinero disponible. Creo que si no puedo confiar en poder disponer de mi dinero para pagar no puedo confiar en tener ahi mis ahorros.
Reedito, y le pongo 4 estrellas por darle una segunda oportunidad, el problema finalmente se ha resuelto, pero creo que deben notificar a la gente para que deje de hacer pagos si hay un problema o rechazar sin hacer el cobro.
24 september 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hi Eze,
Thank you for your feedback. Our Customer Care is comprised of real agents, and they always strive to provide the best possible support to our customers. We're glad that the issue has been resolved, the technical outage you have experienced was unforeseen, and we are constantly working on ways to make our services as seamless as possible.
Should you have any further queries we will be happy to assist you.
Regards,
Ammar Kutait
W1TTY Founder & CEO
Holding my wife’s salary
They have been holding my wife’s salary. She is unable to do any actions on their app. It seems like they blocked her account without telling her why, which is very weird as she only receives her salary there and pays for her daily transportation expenses.
After some research, we found out some shady things about their “bank”. Customer Service team is inexistant. They don't care. Just know that when you sign up for their services. The complaints email is pointless, too.
Now, she asks them to close her account and send her hard-earned money to her French bank account, but they won't.
A shame!
20 september 2023
Review zonder uitnodiging
Antwoord van W1TTY
Hello,
Thank you for your feedback. We apologise for any inconvenience caused and would like to investigate your wife's case, our Customer Care is comprised of real agents, and they always strive to provide the best possible support to our customers. We kindly request your wife to provide more information directly by sending email to us to complaints@w1tty.com so our complaints team can identify the account and look into this and answer any questions. Kindly note that your wife also can get fast response and support from our Customer Care agent from her mobile app, they also can be contacted on contact@w1tty.com
Meanwhile, please note that as a regulated financial institution, we are committed to diligently adhering to regulations, laws, as well as our internal policies, all the while giving our customers the best possible service. We look forward to hearing back from you.
Regards,
Ammar Kutait
W1TTY Founder & CEO
This is the worst anf for sure its a…
This is the worst anf for sure its a scam, since 25 august i requested my account to be closed and until now nothing happened, i contact customer service and they keep saying under process, its almost a month and no one helped me..i need this account to be closed, shall i hire a lawyer?
15 september 2023
Review zonder uitnodiging
Antwoord van W1TTY
Dear Nouf,
We have been in touch with you via email. Kindly note that it takes up to 30 days to finalise account closure due to the regulations we follow.
Please be assured that our team member will keep you informed on your case directly. If you have any further queries, kindly contact our customer support team directly or reply to our email.
Regards,
Ammar Kutait
W1TTY Founder & CEO
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