WagJag.com Reviews 86

After responding to a "Save Money on Groceries" Wagjag offer I purchased 2 orders of "Wild Pacific Salmon". I was shocked when I finally received the so called salmon "fillets"! I opened the carton to find the infamously crappy Aqua Star products with each piece encased in plastic packed inside more plastic: EVERY SINGLE PIECE OF THE 32 "FILLETS" WAS LITTLE MORE THAN THE SCRAP TAIL END OF THE FISH!!! ON MANY PIECES THE SKIN WAS ACTUALLY THICKER THAN THE FLESH ITSELF MAKING AT LEAST 1/3 OF THE FISH INEDIBLE AND DISGUSTING TO SEE!! UNBELIEVABLE!
Furthermore, the packaging info showed that the fish came from China and was packaged in Russia!! YUKKK!!! Seriously! Does ANYONE actually want ANYTHING in their house from those combined sources these days?!!
I am absolutely furious with WagJag and will never again buy anything from them without knowing the exact verifiable source.
Terrible experience.

I have ordered a few things from wag jag. Quality has been very disappointing. Ordered purses that took over 3 months to arrive and when they did they were not as described. Ordered compression socks that are so small that I can’t even get them on. I do not recommend ordering from them.

"Vouchers never expire" for the value you paid. Dont believe that! TERRIBLE Customer Service!

I got some lame remark about "managment change in 2017". Well, I dont really care... I purchased these vouchers stating that the value will never expire. If a company goes out of bus, or changes mgmnt they are supposed to refund you. Well..... not true!! What I purchased is a legal contract... the new mgmnt should honour existing business that was paid for.

I had several vouchers that are unusable; totalling $256.00. Wagjag is giving me a $30. credit. Are you Serious!

"We also guarantee you a full Wagjag credit through the validity of your voucher if you are unable to use it due to the business shutting down or management changing - a truly risk free purchase offered only on Wagjag.com! (Some exceptions apply)"

:some exceptions apply........... wow... how many exceptions did you apply to only give me $30. for $256.00 ???!! Terrible, terrible customer service. When I responded with my objection...I didnt even get a response at all! It is like... this is what we are giving you "as a gesture of goodwill" End of communication!!! Just terrible Charmaine at Wagjag !!!! $30 is a FAR cry from the $256.00

TERRIBLE

Sure doest help to be a loyal customer over the years, now does it?!!!!

Was told that my credits would never expire and then new management came in and they expired without notification. They basically just say, too bad and keep your money. Now small claims court is my next step!

Called them for a refund and they told me the money will go back to my credit card very soon. After one month still didn't get the money. Then I called them, they said your voucher is expired!!!Other than they promised me to return the money they said we offered you to extend my purchase, but i didn't get any notice or email. Called them again and again and they said they can't pay back my money, the only thing they can do is I use the money buy things at the original price!!!!
Their representatives just keep try to fool and lie to you!!! NEVER EVER BUY THINGS FROM THEM!!!!!! THE PRICE IS TRAP TO LOCK YOUR MONEY!!!!! DON'T TRUST THEM!!!!!!!!

I ordered 3 different types of meat frozen from Wagjag (first time wagjagger). 2 were exactlys as described in the offer, but the chicken was not. In the offer it stated "individually packed on foam separaters, 35-40 pieces in each box". When I received my order, the chicken was vacuum packed with 3 pieces in each. 9 packs, which adds up to 27 pieces. When I contacted Wagjag with my complaint (single people don't need 3 pieces at a time, I ordered this particular box because it said individually packed) i received an autoreply with a reference number, but have not heard anything since. So, buyer beware! Maybe you wont receive what is promised, and you definetly wont hear from Wagjag when you realize this. And by then...too late. So first and last time I use this site!