Wakefit Mattress Reviews 178

Worst customer care support
Worst product

Frauds and cheater

I ordered for a Barcelona L shaped sofa on Apr 8th from Wakefit Velachery - Chennai and they gave me a delivery date as 18th of April. But till that date I did not get any communication from Wakefit. The next day the delivery date was changed to May 9th. I called several times and they were just paroting that Sorry for the delay and it will be delivered. I was pissed off to hear this. From the date of delivery they have extended to another two weeks.. One or two days I agree but not two weeks of wait again. I ordered for a function at home but the hall was empty when it happened. Because of this bad experience I ordered for a dining table, comforter and mattress cover from a online and received everything on time. If they have delivered on time or responded properly I would ordered all the above from Wakefit. When we reported this in the branch we purchased they told that the cancelation is open and we can cancel the order. Is this a responsible answer? will he say that if its own business. I thought they are branded but not.. even a start up will not do like this. Very bad experience. Please do not order in Wakefit if you are looking for online delivery.

My experince with the wakfit is too bad this time, they are growing so fast they forget to serve the customer better. I bought 38K product just last month and I got the redeem points of 755, store person told me i will get pilow with this amout, now they want me to order value above 5000 to use wakefit points. And also i got lot of trouble exchanging the item.

Even one star is more for these guys ..they deliver fault product and they don't even care about fixing it..and they don't take returns..they are creating health problems ..by making calls which they don't help in end .they are harmful to society and they don't know how to serve the customer

Terrible behaviour by the staff who installed the bed. He did not say thank you. He asked for a cup of water and put it down on the remains of the package cover. I asked him to put it in the trash. He made a remark to his colleague and said even we have to do this. He did not say thank you after I gave him water. He went out in defiance. Terrible behaviour. Wake fit sent an SMS saying give feedback and rate the service. But there was no link. Totally overrated. I hated their service. Don't buy from them. Terrible. Dispicable.

Pathetic Service, they took 18 days to deliver the mattress, that too in a metro city (Bangalore).

Not only that, but the mattress is also not that great.
1-inch of latex is being advertised but it's a curvy latex layer that is mostly 0.5 to 0.6 inch only.

I had good experience with the experience center However my experience is very bad after purchasing the Office chair (Wakefit Gravita High Back Office Chair
(White and Grey)

We purchased two chairs exactly of same Model, it got delivered after 10 days of order, After I open the box, I had surprise that one chair was with bubble rap packing and other was not.
The Other chair was missing the screws also for the assembly. Later I realized that they shipped a used or demo chair. (It was written as second sale in the box)

I had to follow-up with customer care to replace the one problematic chair, it was replaced after 12 days.

After assembling the chairs, I found that, both chairs of same Model are not lifting to Same size.

Again I followed up with customer care, initially they sent a carpenter to my home to check, the carpenter sent by them was unable to fix and he confirmed that due to product Manufacturing issue both chairs cannot be lifted to same size and some parts need to be replaced.
Post that Customer support team mentioned that faulty part will be replaced in 10-12 days. But after some days again customer support calling me informed that it is not a Manufacturing defect. The chair is not having height issue. Customer support is not able to answer how two different chairs can have different height if there is no defect.
Also Not sure why wakefit is not trusting the feedback from carpenter sent by them and if they are not actioning based on carpenter sent by them why they need to send him to my home to waste customer time.

Other than the height issue, the chair is having Arm rest issue also. The height control button in broken where the screws are fixed. Customer support is saying this problem is because of user defective and replacement will be provided on chargeable basis. But it was like that when I received the product itself. If they think it is broken because of usage within a month, then we can think the quality of the product.

After spending 9000 rupees for a chair, I feel horrible experience with Wake fit.
Other products like bedsheet are good with Wakefit but really need to think before buying a chair or furniture from them as they will not do any quality check before delivering the product. So it will be just waste of money and time. As there is no Quality check from them before dispatch, they will put the loss on customer as it is “Do it yourself” products.

I ordered mattress from Wakefit.co, it cost me 12 thousand rupees. I was suppose to get my delivery 5 days ago i have not received my item. Upon chatting with them on there website everyone gives same response that they will deliver it today! No one calls, no one is ethical, they dont care about you! They are just a fraud! Every day i am chasing them! I would recommend not to purchase anything from this company!

The first time and the last I am buying from Wakefit

I was totally disappointed form my first purchase from Wakefit and it's not even about the quality, it's the very fundamentals of customer service that's missing from Wakefit's business model. There are 2 main issues that I faced:
1. Fake Offers: I was supposed to get 10% additional discount on my IDFC First Bank Credit card as marketed on Wakefit website and as per the order page this discount should apply on Bank OTP page. I did not get that and I have been following up with support and all they reply with is give us 48 more hours. It’s been 10 days now, no movement so I was lied to. (check the screenshots)

2. Misleading/Unclear Instructions: I ordered a queen size bed followed by a queen size mattress. Now I am a first time buyer of bed/mattress online so I selected queen size bed and naturally assumed it would be the same size (there was no pop up on website recommending checking the size). I received the bed and the mattress and then realized, it’s 6 inchs small, I immediately called and created requests for replacement with correct size. I soike to 7-8 customer service reps on this and all I ever heard was “as per our policy, once delivered we can’t replace/cancel the order” though I hadn’t even used the mattress yet. Who has such policies? It’s just insane.
Anyway I tried to follow-up and get these issues resolved but to no avail and realised I am just wasting my time, so I have to live with these mistake. The mistake of buying from Wakefit. I feel cheated, it feels like Wakefit had a one night stand with me and disappeared the next morning! Well maybe disappeared for good, so yes the first and the last buy from Wakefit! Thank you!

They keep delaying products, deliver bad products and when one raised complaint they just put all their faults under blanket calling them policices. My bed has been delayed by 15 days already and they still can't deliver it and can't do anything becuase policies. They had sent misaligned cupboards and they can't replace only fix them because policies.

Can I rate lower than one star?
Such a bad delivery and support they have.
Went to the showroom and ordered a TV wall mount unit. Delivered without the screws, installation guy came after 3-4 days of delivery. When informed the support. No help.
They do not have refund, replacement or on-time or quick resolution. I already waited for 10 days and now they are asking me to wait for another 10 more days. Do not buy anything from them. At least if you are buying through Amazon, amazon will be accountable.

Ordered one bedsheets, but not delivered on scheduled time, always changing their dates, if they don't have product then it should be out of stock while booking. Very bad service by wakefit .don't buy anything and don't trust also

I am extremely disappointed with my experience with Wakefit, and I feel it's essential to share my frustration with potential customers. I purchased a product with the expectation of prompt delivery, but unfortunately, the entire process has been riddled with false promises and unresponsive customer support.

When I initially placed my order, I was told that the product would be delivered within 5 days. However, as the supposed delivery date approached, the delivery timeline was extended multiple times without any substantial explanation. The most recent update pushed the delivery date from the promised 22nd of November to the 25th, leaving me without the product I eagerly anticipated.

What's even more disheartening is the lack of transparency and genuine communication from Wakefit's customer support. When I reached out to inquire about the delay, the responses I received were generic and seemed like pre-written templates, providing no real insight into the actual issue. It's frustrating to deal with a company that doesn't value clear communication with its customers.

Moreover, after making the purchase, the store personnel became unresponsive, adding to the overall feeling of neglect as a customer. It's disconcerting that post-purchase support is practically nonexistent.

I expected a reputable company like Wakefit to uphold its promises and provide a seamless buying experience, but unfortunately, my experience has been anything but positive. The false promises, unexplained delays, and lack of genuine communication from customer support have left me questioning the reliability and professionalism of Wakefit. I hope others take heed of my experience before deciding to make a purchase from this company. To my wonder, one of the customer executives responded that manufacturing would be done after order placement which is really shocking. they are just looting money.

The customer service experience I encountered was truly disappointing and frustrating. The customer care representative could not resolve my query and made the wrong promises. Return and replacement do not exist. so it is a waste of money when we are purchasing by wake fit. Should not purchase from here.

This company is a scam. After the product is sold, forget about installation, warranty and all other fancy promises they make before purchase. They will not even pickup your calls. No response to emails

Initially, they were good, but nowadays they are unable to manage their business properly. They lack a proper CRM system and delivery takes 30 days for custom-sized latex mattresses. They also don't have proper tracking, and Blue Dart considers them a cheap brand.

Fakely mark the order as delivered. No response from their support team for over 15 days.

The customer service experience I encountered was truly disappointing and frustrating. The customer care representative was unable to resolve my query and lacked the authority to escalate the matter to a manager. I was informed that there was no team lead available on the premises. Furthermore, I did not receive any communication regarding the expected delivery time of the product, nor was I provided with a ticket number via text or email.

In a time when India has achieved remarkable feats like landing on the moon, it is disheartening to witness reputable companies struggle to fulfill a basic product delivery over the course of months. Such a situation is nothing short of exasperating. Particularly disheartening is the fact that a well-regarded company like Wakefit is associated with such subpar customer care.

It appears to be a recurring pattern that once companies attain a certain level of growth, their attention shifts away from prioritizing customer care—a trend that ultimately leads to their downfall. A prime example of success, Amazon, owes much of its triumph to its exceptional customer service.

Regrettably, the management, including individuals like Ankit and Chaitanya, seem to have taken a backward step by neglecting to invest time and effort into delivering quality customer service. Despite the claims of over 800,000 satisfied customers displayed in Google search results, the reality of poor logistics management and dismal customer care paints a contrasting picture. It is imperative that substantial improvements are made to the customer care system before more customers find themselves facing similar frustrating experiences.

Rating the experience with zero stars across all categories is a testament to the profound disappointment felt. Instead of tarnishing its reputation by associating with brand ambassadors like Ayushman Khurana, the company would be better served by directing investor resources toward enhancing the overall customer experience. It is regrettable that Ayushman Khurana, as the brand ambassador, isn't exposed to the inadequate service provided to customers.

My interaction was handled by Manohar.A. The ticket ID associated with my concern is #1560579, and I am genuinely appalled by the abysmal level of customer service I have received.

Horrible experience. Don’t buy from them. They are unable to deliver by promised date. We were told cancellation and refunds can be done only after we reject delivery (whenever that happens and they cannot guarantee revised delivery dates). So , after paying cold cash for a mattress and locking our money, we have to wait around and be at their mercy without options until whenever they show up. We shopped at their CIT NAGAR CHENNAI branch. No one answers phone calls either there or in Bangalore. We had to spend time and visit in person. Stay away from these guys. - Raj Rajendran Chennai.

0% customer oriented company. No tech infra to check even if order are deliverable or not.