From the first telephone enquiry through to the speedy and professional service carrying out a fire risk assessment on a property I am purchasing, I am absolutely amazed snd delighted by the courtesy... Toon meer
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Walker Fire keep sending emails saying they have an appointment booked. I don't know who they are and certainly don't need their services. If any one turns up here I will call the police.
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We have queried our bill due to its huge increase and despite both phoning and emailing we have been simply ignored. Of course this is poor practice and illegal. Walker Fire if you read this, get you... Toon meer
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Excellent service from start to finish. The team were professional, responsive and very easy to deal with. Dean and his team are clear experts and helped us work through the fire safety require... Toon meer
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3,2
Gemiddeld
36 reviews
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Outstanding and Exemplary Service
From the first telephone enquiry through to the speedy and professional service carrying out a fire risk assessment on a property I am purchasing, I am absolutely amazed snd delighted by the courtesy and outstanding level of customer service provided by Walker Fire. They pro use a level of customer service and professional care rarely experienced these days. I shall be asking them to carry out the two small recommendations they made, without seeking alternatives.
18 juni 2026
Review zonder uitnodiging
Antwoord van Walkerfire
Thank you so much for your wonderful review, Michelle.
We're delighted to hear that your experience with Walker Fire was such a positive one from your initial enquiry through to your fire risk assessment. Providing professional advice alongside excellent customer service is something we take great pride in, so it's fantastic to know our team made such a positive impression.
Thank you for placing your trust in us. We truly appreciate your recommendation and look forward to helping you with the recommended works and any future fire safety requirements.
Kind regards,
Emma
Customer Experience Manager
Walker Fire UK Ltd
\Pressure selling…
Walker Fire keep sending emails saying they have an appointment booked. I don't know who they are and certainly don't need their services. If any one turns up here I will call the police.
9 juni 2026
Review zonder uitnodiging
Antwoord van Walkerfire
Thank you for your feedback.
We are sorry to hear that you have found our communications unwelcome. The appointment reminders we send are intended to help customers maintain compliance and ensure that important fire and security servicing appointments are not missed, which can sometimes affect insurance requirements and system performance.
We certainly do not operate a pressure-selling approach, and we would never attend a site without a valid appointment being booked against an account. It is possible that your details are linked to a previous customer record through one of the businesses Walker Fire has acquired over the years.
If this is the case, we sincerely apologise for any inconvenience caused. We would be more than happy to investigate and remove your contact details immediately if they are no longer applicable.
Please contact us directly at retentions@walkerfire.com with your details, and we will ensure this is resolved as quickly as possible.
Emma
Customer Care Team
Excellent Customer Service Credit Control Dept
We had a query over an invoice following our regular fire alarm service and Samantha Hornby in the credit control department went that extra mile to resolve it. She was professional, polite and friendly at all times during contact.
21 mei 2026
Review zonder uitnodiging
Antwoord van Walkerfire
Thank you so much for your kind review Annie
I’m really pleased Samantha was able to resolve the invoice query for you and provide the level of service we aim for at Walker Fire. I’ll make sure your feedback is passed on to her and the Credit Control team — they will really appreciate your comments.
Thank you again for taking the time to share your experience.
Customer Care Team
Professional and knowledgeable
Walker Fire have supported us for a number of years with carrying out Fire Risk Assessments across our property portfolio. Operating within supported living, it is essential that our partners understand the sector—Walker Fire consistently demonstrate professionalism, a clear understanding of our requirements, and provide excellent communication throughout.
21 januari 2026
Review zonder uitnodiging
Antwoord van Walkerfire
Thank you Sophie for your kind feedback.
We truly value the relationship we have built with your organisation over the years. Supporting providers within the supported living sector requires a clear understanding of both compliance and the practical needs of residents and staff, so it is great to hear that our team continues to meet your expectations.
We appreciate your comments regarding our professionalism, communication, and understanding of your requirements, and we look forward to continuing to support your property portfolio moving forward.
Customer Care Team
React Support Services
After initial communication issues, following the amalgamation with Blackwood Fire, Walker Fire have provided a very responsive and professional service.
The online portal facility has proven to be extremely useful in allowing us to address/resolve any actions resulting from Fire Risk Assessments.
As a result of working with Dean and his excellent Fire Risk Assessment team, we are looking to further develop our relationship with Walker Fire by utilising the range of services they offer.
20 mei 2026
Review zonder uitnodiging
Antwoord van Walkerfire
Thank you for taking the time to leave such a positive review.
We really appreciate your patience during the transition following the amalgamation with Blackwood Fire, and it is great to hear that the service since has been responsive and professional.
I’m especially pleased to hear the online portal has been helpful in managing and resolving actions from your Fire Risk Assessments. Dean and the Fire Risk Assessment team will be delighted with your feedback.
We look forward to continuing to develop our relationship with you and supporting you with the wider range of services Walker Fire can offer.
Customer Care Team
Dean conducted our Fire Risk…
Dean conducted our Fire Risk assessment. I found him to be friendly, professional and courteous. The assessment was thorough and well presented. I would recomend Walker Fire without hesitation.
6 januari 2026
Review zonder uitnodiging
Antwoord van Walkerfire
Thank you for your kind review.
We’re really pleased to hear that your experience with Dean was such a positive one. Providing thorough, professional and well-presented fire risk assessments is something we take great pride in, so it’s great to know this came across during your visit.
I will make sure your feedback is shared with Dean and the wider team. Your recommendation is very much appreciated.
Customer Care Team
Knowledgeable, professional and supportive.
Walkerfire have always been knowledgeable, professional and supportive, making the often difficult transitions to meet new compliance guidelines as straightforward as possible.
20 januari 2026
Review zonder uitnodiging
Antwoord van Walkerfire
Thank you for taking the time to leave such positive feedback.
We’re really pleased to hear that you have found the team at Walker Fire knowledgeable, professional and supportive. We understand that adapting to new compliance guidelines can sometimes feel complex, so it’s great to know that our team has been able to help make those transitions as straightforward as possible.
Your feedback is very much appreciated and will be shared with the wider team.
Thank you again for your continued support.
Customer Care Team
Emma Jackson & Team
WalkerFire in general have been very helpful and professional in respect of the installation and service of my clients security system. All technicians attending the property were friendly, professional and knowledgeable with a can do attitude. I would also like to thank Emma Jackson personally for dealing with any issues arising at the property by taking prompt action to ensure the right technician attended the property to fix any issues. Emma was fully aware of my clients personal security worries and the need for quick action to be taken where failures occurred. Emma took the time to provide a very personal service and ensure client satisfaction and safety was at the forefront. Thank you Emma and your team.
11 maart 2026
Review zonder uitnodiging
Antwoord van Walkerfire
Thank you very much for taking the time to leave such a kind review, Jackie.
I’m really pleased to hear that you and your client have been happy with the service provided by our team. It’s great to know that our technicians have been professional, friendly and helpful when attending the property, as that is exactly the level of service we aim to deliver.
I also truly appreciate your kind words about my support. I understand how important it is for your client to feel safe and secure, so ensuring the right technician attended promptly and that any issues were dealt with quickly was a priority for us. I’m glad this gave your client reassurance.
Thank you again for your continued trust in Walker Fire – it means a great deal to both myself and the wider team.
Excellent service from start to finish.
Excellent service from start to finish.
The team were professional, responsive and very easy to deal with. Dean and his team are clear experts and helped us work through the fire safety requirements in a practical and organised way.
Communication was clear throughout, and they were proactive in helping coordinate the next steps, including access arrangements, planning and making sure everything was handled properly.
It is refreshing to work with a company that is reliable, knowledgeable and genuinely helpful. I would highly recommend them to anyone needing fire safety services.
1 april 2026
Review zonder uitnodiging
Antwoord van Walkerfire
Thank you very much for taking the time to share such a thoughtful review.
I’m really pleased to hear that you had a positive experience with the team and that Dean and his colleagues were able to support you through the fire safety requirements in a clear and organised way. We pride ourselves on being responsive, practical and easy to work with, so it’s great to know that this came across throughout the process.
Your feedback means a great deal to the team, and I will be sure to pass your kind comments on to Dean and everyone involved.
Thank you again for your recommendation.
Customer Care Team
Expanding company that in time resolved all issues!!
Walker Fire have recently acquired a number of smaller local companies, and as a result have had issues in delivering a level of service that I am sure they strive to.
After the initial installation of a Fire Alarm System, it took a number of visits to finally deliver a system that was to the required specification.
I must commend the company for recruiting additional staff to help resolve disputes, and especially to Sarah Marrow who took the time to look in to the issues and provided a prompt resolution..
8 mei 2026
Review zonder uitnodiging
Antwoord van Walkerfire
We really appreciate your feedback and your comments about Sarah Marrow. I’m pleased to hear she was able to assist and help bring everything to a good resolution for you.
Your feedback means a great deal to us and we’re always working to ensure our customers receive the best possible service. Thank you again for choosing Walker Fire.
Key from a photo..Geoff Hill on i think it was the trade…
Geoff Hill on i think it was the trade counter where they make the keys went above n beyond to make sure i got a replacement key from just a photo for mymissing patio key,trying 3 times and posting out,really nice obliging guy as well.
8 mei 2026
Review zonder uitnodiging
Antwoord van Walkerfire
We’re really pleased to hear that Geoff was able to help you get a replacement key sorted from just a photo. It’s great to know he went the extra mile to make sure you had a working key and kept trying until it was right.
We’ll be sure to pass your kind comments on to Geoff – he’ll really appreciate the feedback.
Thanks again for your support!
ALARM company misbehaviour.
I am sorry that I cannot give MINUS STARS to this company.
I have never used this company from over 2 years ago, after they took over a local alarm company and presented tanked up tarriffs to me for annual check of my alarm. I have had 2 successive annual reminders for alarm “service”, but have declined.
Today, I had an email scheduling an appointment, which they want me to confirm. “If the appointment date is not convenient, please get in touch ASAP with our planning department plan..com or 01772 693766. Our helpful team will be able to find and confirm a more suitable appointment date. If the appoitment is not confirmed, we will still attend as scheduled in line with our accreditation.”
I am astounded by their sheer audacity! They are telling me I WILL have a service, whether or not I choose to. They will simply present themselves at my doorway, whether I like it or not.
Is this a scam, or behaviour of a desperate company? I have emailed and advised them to cease all contact and to wipe my personal data from their system.
23 maart 2026
Review zonder uitnodiging
Antwoord van Walkerfire
We’re sorry to see this review, particularly as it was left before we had the opportunity to respond to your email. We always aim to resolve any concerns quickly and professionally.
As a company responsible for maintaining life safety systems, we take servicing obligations very seriously. To ensure critical systems are not inadvertently missed, we have introduced an automated scheduling system. This is designed to support compliance and customer safety; however, all appointments can be amended, rescheduled, or cancelled at any time by contacting our team.
To clarify, we do not attend sites where service has been clearly declined or where a customer has requested no further contact. From your comments, it appears there may have been a breakdown in communication, which we would have been happy to resolve promptly had we been contacted prior to this review.
We appreciate you bringing this to our attention and will use your feedback to continue improving our processes.
AVOID Walker Fire at all costs
I wish I had read these reviews before booking my annual alarm and extinguisher servicing with Walker Fire.
The first year, two engineers were booked to do the servicing on separate days. Fine.
This year, I booked in for servicing and was informed that ‘the engineer’ would visit the property on the afternoon of 4/2. I didn’t query this, as it seemed entirely plausible to me that one person could perform both tests. (I am now wondering if Walker Fire’s engineers are deliberately not trained to carry out both as a ploy to charge their clients more money).
I authorised access to the property through a key code on the afternoon specified but was surprised to receive two separate invoices with two separate attendance fees.
I rang immediately to query this and the last three weeks have been an awful back and forth in which I have been, frankly, treated with contempt. It turns out they sent two engineers on two separate days - on a day that was not agreed (or even mentioned) and certainly NOT authorised.
I anticipated an apology and that the second attendance fee would be waived… but sadly not.
Walker Fire insist that I must pay 2 x extortionate attendance fees, even though I have a confirmation email from them specifying in writing that one engineer (‘the engineer’) would attend on one afternoon - the 4/2.
At this stage, it’s not the money, but the principal.
I really wouldn’t use this company again. They are inept and immoral.
17 maart 2026
Review zonder uitnodiging
Antwoord van Walkerfire
Thank you for your feedback. We’re sorry to hear about your experience and the frustration caused.
Having reviewed this, we can see there was a lack of clear communication around how the services would be scheduled, which led to understandable confusion. This was an oversight on our part, and not the level of service we aim to provide.
We have now addressed this directly and taken steps to resolve the matter.
Thank you for bringing this to our attention.
We have queried our bill due to its huge increase.
We have queried our bill due to its huge increase and despite both phoning and emailing we have been simply ignored. Of course this is poor practice and illegal. Walker Fire if you read this, get you act together.
Date of experience is ongoing.
22 december 2025
Review zonder uitnodiging
Antwoord van Walkerfire
We are very sorry to read your review, as it certainly does not reflect the standards we aim to deliver at Walker Fire.
We take billing queries extremely seriously and have a dedicated Customer Experience team, along with a comprehensive CRM system, specifically to ensure that all customer communications are logged, tracked and responded to appropriately. It is never our intention to ignore a customer, and we would not knowingly do so.
As we cannot access account details via a public review, please contact us directly with your company name and invoice reference so we can investigate urgently and ensure this is resolved promptly. Email ejackson@walkerfire.com
We are committed to resolving this matter and providing clarity.
Terrible Service!
I’ve been chasing a quote from Zach for weeks now, and after finally speaking with him on the phone, I’ve been ignored ever since. Every time I call, I’m told he’s busy with some excuse. It would have been so much easier if he had just sent a quick email to say they couldn’t help, but instead, I’ve been left waiting with no response. This isn’t just one bad experience—it’s the tipping point after multiple issues.
Terrible service overall. Extremely disappointing.
18 december 2025
Review zonder uitnodiging
Antwoord van Walkerfire
Thank you for taking the time to raise this — I’m sorry for the frustration caused by the delay in communication. We have contacted you to request more information and have not heard back. If you can contact me directly at ejackson@walkerfire.com
If I could rate this -5 stars
If I could rate this -5 stars, I would.
30 november 2025
Review zonder uitnodiging
Antwoord van Walkerfire
We note that one of this customer’s previous reviews has already been removed. We would really like to look into the issue; however, despite numerous attempts, no further information has been provided.
Run away like wild fire from Walker Fire
Best part of 400 quid to replace a sounder (which they didn't have in stock) with call out charge of £115. Twice! As they didn't have the sounder in stock. Did I mention an alarm company having no sounder in stock? Or the £115 call out charge? Twice! My mum's winter fuel allowance wiped out thanks to these purveyors of daylight robbery. May this serve as an alarm to the real burglars here. Will be replacing the whole system for a wireless device-enabled alarm from my own installer for a little over twice the amount of this 'repair' A shameless disgraceful company. Won't be getting a penny more out of my 87 year old mum. Bring back Westmoreland whom she used to get 1st class service from.
14 november 2025
Review zonder uitnodiging
Antwoord van Walkerfire
Thank you for your message. Unfortunately, you haven’t provided any further information as requested for us to look into this properly.
Please contact me directly at ejackson@walkerfire.com so I can review the visits, the charges applied, and the work carried out. I’m more than happy to investigate this fully, but I do need the relevant details in order to assist.
How is this company still in business?!?!
How is this company still in business? Just like alot of the past reviews, I was a 12year+ customer of Detector Alarms who I've now gathered were taken over by Walker very recently. Took me 4 calls to get my annual alarm service booked in. That said the guy doing the service was very good. Its the backend office staff that are the problem. I got an invoice from Walker for close to DOUBLE what was agreed over the phone as soon as the service was completed. I have tried to contact someone at Walker to discuss the invoice and actually understand what sort of contract I have with them. 4-5 calls made to them, everytime I'm fobbed off with "someone will call me back" and guess what - no call back. I hope someone from Walker is reading this as I'm not going to pay the invoice until you contact me back. I am now taking legal advise on how to handle this. Let this review be a warning to any residential customer (either existing or new).
4 november 2025
Review zonder uitnodiging
Antwoord van Walkerfire
Thank you for taking the time to share your feedback. I’m very sorry for the delay in communication and for the frustration this caused. I’ve since spoken with you directly and was pleased we were able to go through everything together and reach a positive outcome.
Thank you for your review
We truly value your long-standing custom and appreciate you taking the time to discuss matters with me personally. I hope your experience following our conversation reflects the level of service we always aim to provide, and we’d be grateful if you could consider updating your review to reflect this.
Many thanks
Emma
Customer Care Team
Walker Fire
Most of the staff have no experience …
Most of the staff have no experience of the job they are supposed to be doing,very worrying indeed,
for your own safety I highly recommend do not use this company
3 november 2025
Review zonder uitnodiging
Antwoord van Walkerfire
Thank you for taking the time to provide your feedback. We take all comments seriously and aim to ensure that every member of our team is properly trained and competent in their roles.
We are concerned to hear of your experience and would like the opportunity to understand the situation in more detail so we can address it appropriately. Could you please provide more specifics regarding the service you received, including the date, location, and any staff involved?
We are committed to maintaining high safety and service standards and would appreciate the chance to resolve any issues you encountered.
Walker Fire is an appalling company…
Walker Fire is an appalling company that never delivers the any service to their customers. They bought Tod Security which was a good company and have completely ruined it. We have just cancelled our contract with Walker Fire as they never fulfilled the contract and were quoting crazily high prices to fix our electric gate which had broken because they had used the wrong parts when they installed it.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Walkerfire
We’re sorry to hear you feel this way and thank you for sharing your feedback. To clarify, the original gate installation was carried out by TOD Security, prior to the company becoming part of Walker Fire. At that time, a number of options were discussed and the more cost-effective specification was chosen and signed off as acceptable.
As with any system, different specifications can affect long-term reliability. When issues arose, our team provided quotations that reflected the works required in line with industry standards, and we made several efforts to support you in finding a solution.
We understand your frustration and are sorry this has impacted your experience. While this installation pre-dated Walker Fire’s involvement, we always aim to assist customers as best we can and will continue to use feedback like this to improve.
Kind regards,
Walker Fire
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