WallyPark Airport Parking Reviews 

Site offered 30% discount for Members. I was logged in to receive the 30% discount. Selected the dates for parking and it showed the correct discount, but when getting to the Summary/Payments screen, only 20% discount was showing. Clearly they miscalculated.

Tried many times to reach out to their Customer Support. After ~ 5-7 days and my inquiry being escalated, they indicated it was a programming issues and would speak with their programmer. I asked about getting the 30% discount but they never responded to that request or an additional follow-up.

The parking experience is good but if they misrepresent fees and do not stand behind that, there are other options at the PHL airport which I may now explore.

This is the third time in a row we have had to wait 40 plus minutes to be picked up at Denver to return to wallet park. Three shuttles went by that were full. Driver told us we should Uber to wallet park as it would be faster. Would wallet park reimburse a Uber ride to pick up my car?

First of all, Wally offers a discount for military. It is close to airport. The shuttle gets you to the terminal fairly quickly. Now the bad points. Wally seems to not have enough employees or shuttle buses to return from the airport back to your car. It is not unusual to wait 30 minutes for a bus and then there are airport workers who use wally parking lot. They do not wait in line and the bus fills up with workers and 1 or 2 travelers. We wait for the bus and watch the other parking shuttles come many times over before a Wally bus will show up. When you put your return time for reservations make sure you put 3-6 hours more AFTER your flight arrives or you will be paying more time when trying to leave. The prices were jacked up Thanksgiving 2023 and they were overbooked so cars parked everywhere on the lot and the buses could not take you to your car. This is the Atlanta parking lot. No customer service and plenty of short patience. I have been using Wally for about 4 years now and this is common practice. It's time to move over to one of the shuttles that you watch come and go while you wait for wally.

Horrible horrible service. Two locations were full and we were sent to 3rd location and we paid again. We still missed our flight.

I have used this service 4 times and every time it has taken 30 minutes to an hour to get picked up when 5-10 minutes is what is promised. And they don’t answer their phone and refuse to make it right. Then when it finally came it was completely full and there was no room to sit and the driver almost got in an accident and threw all the passengers toward the windshield.

Waited forever while other bus services came and went over and over. Will never use Wally Park again.

HORRIBLE EXPERIENCE! When we arrived our code would not work. The attendant was very nice, clearly saw pass was valid, so let us entered.
Upon leaving, once again the code would not work. But this attendant would NOT let us out, even though it was clearly a valid ticket. Texted her manager, who said we would have to pay again and we "might" get a refund. So I paid. Got home and emailed manager who said "corporate accounting department" has turned down my request.
Just to be clear: I have been going to Atlanta airport on business & pleasure for over 35 years, parking in almost every lot. I have experienced ticket problems a few times but they were always handled with a smile. This is the first time I had to pay twice.
As I tell this story to friends, they have also had problems at Wally Park

Terrible. We texted and called and waited almost an hour for a pick up. Not a great way to end a vacation.

I was traveling international last week and Nicholas Watson was very talkative and had on enjoyable music. I hope I have him for a driver again when I travel next month.

second time this happened at the Jax facility——scanner had trouble reading the code—so I got double billed. There is a “Helpline” which takes you to a voicemail—??? In there effort to automate—they have lost me. Never any luck reaching someone in the office—everything rolls to the shuttle drivers—
I will use alternate like USA park in the futire

If you have another choice, take it. We arrived into ATL yesterday, followed the instructions to text the shuttle at bag claim and still had to wait for about 25 min for a pick up. While we waited, multiple shuttle buses for the competition passed us waiting, repeatedly. All the other remote parking companies had shuttles come by every few minutes, sometimes 2 waiting to pick up customers. Meanwhile we waited and waited and waited. I would share a photo below but there is nothing to share. Spend a little more and pick anyone but WallyPark. This was my first and LAST time to use WallyPark.

Bad experience from start to finish especially pickup. Wally park shuttle picked me from domestic terminal almost after an hour.

Horrible customer service. Waited over an hour for a pickup at the international terminal. We were lied to multiple times about a shuttle being dispatched to pick up our family. When the driver finally arrived, he was rude. I would NEVER park with this company again.

We are very patient people and it takes quite a bit for me to be willing to post a negative review of a company.

I parked at LAX what great service, clean quick efficient, and exceptional staff. great Hospitality

Indoor parking. But, BEWARE...the security is awful! My car window was smashed and items stolen from the car. Wallypark said several others were broken into. Said it's not uncommon. I discovered the damage upon return from a trip, no note or anything from Wallypark (such as "we discovered the window damage on XX date, please come to the office")...so I go to employee on duty and they say fill out this claim form. I spend the time to fill it out; they also say a police report was filed (it wasn't--why not?!). In the end (a MONTH LATER) I get a curt letter from their insurance company saying "sorry, not our problem". It's JUST LOUSY service, from beginning to end. I WAS (past tense) a loyal wallypark customer but no more...they have ZERO customer service and ZERO responsibility.

I made a reservation to park on my last trip but when I got there, I was greeted by a large sign saying there was NO PARKING and the attendent said they were full. As Seinfeld famously said, "I don't think they understand how reservations work". To make matters worse, they charged me for the full amount and haven't responded to emails or phone calls to get a refund so I need to dispute the charges with my cc company.

Their service has been getting worse in the last few years and after this, I am done parking at WallyPark and suggest others avoid as well.

Shout out to SeaTac Park who was able to accommodate me at the last minute

After getting out of the International Airport when my husband called them to pick us up it was 8:05 pm the lady on the phone said that they stopped their last service .
I called them back stating that it says the last service is at 8:30 so she asked me if I wanted to speak to the manager
Seems like the manager was the last person driving the Van ,
she was extremely rude and told me it would take her 1 hour to pick me since they just left at 8:13 which makes no sense since we were waiting outside since 8:05 pm
Date : 2/19

Bad bad service !

Parked for three days, came back to a stolen catalytic converter.

We parked here for 8 nights in late September. Overpriced and undersrrved. Dedpite texting we esited 45 minutes to be picked up seeing shuttlrs for vitually every other setvice pass us while waited at the designated spot. Never again!

Genet at SeaTac parking garage was outstanding! Her customer service was excellent and she helped me make my plane with her concern for my special situation. Thank you Genet!!