Ward Recycling Reviews 853

Very reliable said what date they was coming

Great service from start to finish. Friendly
Staff both in the office and drivers. Highly recommend.

Ordered the skip for am delivery turned up at 3pm. I also needed a door on the skip as I'm elderly and needed to be able to walk in with things to start with not lift them over the top. I did order a skip with a door for this reason. Very disappointed.

The team were helpful, the skip arrived in time and was positioned on the shared drive to enable the neighbours to park easily

This company is not here to look after the small struggling companies.
We had 3 bins off them, I had to cut it down to just 1 for financial reasons and they have now charged me over 270 pounds to remove the 2 bins even though i still have 1 bin with them.
I've even said when business picks up I may be able to habe the bins back.
Emails ive received off certain staff have been extremely rude and flippant.
I would certainly not recommend them to any one.
I hope the MD reads this and understand he has some extremely rude and unhelpful staff adjust know even the drivers agree the one of them, he agrees with me.

Extremely easy to book, good price, wonderful communication from office staff and driver was very pleasant, skilled and no request was too much for him.

Great company and always willing to help

Fantastic service as always, this must be our 4th time using Wards. Never been let down, drop off & collect exactly when arranged. Lovely & friendly drivers too x

Very pleasant and competent driver (Oscar). Arrived on the arranged day and negotiated a narrow gateway in the dark without touching either gatepost!
Well pleased with the service and would use again and recommend to others.
Stewart Rowe

Ward Recycling - proper company deliver when they say they will, pick up when they say they will, and such lovely people to speak with over the phone.
I have used them recently for 2 separate occasions for skips, and a few years ago when doing the garden.
Value for money, no nonsense, Skip Hire and recycling, In Derby.

1 week allowance then they collect your skip or charge £30 per week, I am using 40 skips a year this is the first company to do this. A good price but skip rental charge is a new one on me.

Not about the services of the company but greatly enjoyed seeing one of your drivers going through a pedestrian heavy zone whilst texting/using their mobile phone. To make it even worse it's an area with 2 primary schools and a secondary, a kid would have been absolutely flattened by the vehicle.

I won't submit footage as I believe in giving people another chance but if I do see another one of your vehicles doing the same I'll be sending footage straight to the police. Might just be worth sending out a memo to all your drivers reminding them just how stupid and dangerous it is.

Delivered on time, driver was very considerate. Very good service all round.

ordered a skip online, the website was easy to use and to book the skip hire was straight forward would definitely recommend

Process to book in car for scrapping was fine. Information on website seemed clear enough about the process. Arrived with my car and it wasn’t clear which reception to go to so called the main number. The lady on the phone was very helpful and directed me to the weighbridge reception. Booked my car in and got a yellow receipt wasn’t really clear what happened next and the guy on reception took my whole log book but didn’t say what happened next. According to the website Ward provide a certificate of destruction within 24 hours which after researching what this meant, led me to believe they would inform the DVLA that my car had been scrapped.

Payment was made to me the next day which again was good. However, I scrapped my car on 1st September but my car was still showing as on the road on the government website until yesterday. The only reason the status changed was because I had written to the DVLA to advise them of my vehicle being scrapped and they confirmed by telephone they had received my letter and the vehicle had been removed from their system. Until then I was still liable for the vehicle and could have received £1,000 fine for not informing them. For this reason I am not completely happy with the service I received. I also contacted Ward by email and their online form but never received a reply. It is a shame that the last part of the process changed my opinion about the company and in future if I scrap another vehicle I will use another company and not hand over the full V5C.

On 15 September at around 8.05am, a Ward lorry dangerously forced its way into the queue at Junction 25 of the M1 while we were towing a horse trailer, taking my horse to the equine hospital. We were in the correct lane, but the Ward driver who was in the wrong lane pushed us out into the next lane. If we hadn't have moved over the Ward driver would have clipped our trailer, despite my horse being clearly visible inside.

I contacted Ward directly with a formal complaint and photo evidence. They have now reviewed the camera footage, admitted the driver was in the wrong, and spoken with him to ensure he learns from this mistake.

I appreciate that Ward has taken this seriously and acted responsibly, but the incident was extremely dangerous and should serve as a reminder of the importance of driver awareness.

Easy to book, reasonably priced. Delivered early by very nice and helpful driver. Collected easily too. Would use again.

Reliable service online booking quick and easy to do always helpful good telephone manner

Skip was easy to order and arrived on the date requested.

would have been 5 stars if it had arrived earlier in the day. Delivery was expertly done considering the position on a one way terraced street, all done in about 10 minutes .