Wardrobe Direct Reviews 290

Excellent website, simple order process

Great service! Swift responses and amazing items. Will be buying again :)

Buying wardrobes online is difficult, but Wardrobes Direct’s web site showed an excellent selection of styles with easy to access measurements and prices . Assembly to a room of choice was a BIG option in my choice.

Fabulous service from the onsite build person - super helpful and quick, would use again

I was not expecting to have to pay 20% VAT on top of the displayed price shown on the webpage

I would never recommend anyone to use this company. I ordered my wardrobe in November 24. And waited for delivery , being told there was a delay still waiting at Christmas . I was aware of the Christmas break. Then finally get a date, but as you can not arrange a convenient time , they booked a date I couldn't make. During all this time I contacted them continuously by email as you are unable to call. Often not getting a reply. I finally get another date , luckily I could make it. Only to be told the day before delivery, they would not be arriving as my wardrobe was the last on the pallet and was damaged. There was a total lack of response to my numerous emails.If only you could communicate with them it might not have been so bad. Total lack of customer service. Date experience started was mid November 24 .

Poor experience with this company and very bad customer support.
After spending a fortune for a wardrobe, first they delivered a door with a mirror broken that had to be replaced.
The installation was not good and I’m trying since November’24 to have a soft protector replaced since it’s scratching the mirror.
There is no phone support and all conversation is by email which takes forever and I have to send different follow ups.
I asked for a replacement in November’24 and I had to ask again 2 months later in January’25.
After paying £50 for a revisit to fix this issue and waiting for 10 working days as instructed by the company, the soft protector is still not available and I still don’t know when the issue with my wardrobe will be resolved.

Update 28/Feb: After waiting for another 5 weeks I finally received the soft protector (let’s not forget I had initially requested in Nov’24).
Then I had to book a revisit that I had already paid £50 and even though I gave 8 different time slots they were available only after 2 weeks which was today 28/Feb.
I mentioned multiple times in the emails I sent that I would not be available after 3 pm and today I received a message from the installer at 2pm that he was available only around 5pm so we had to reschedule to next week on Monday.
The “series of unfortunate events” (like the Sales Team said) never ends…

Very easy to order with and a good choice of wardrobes. With the added bonus of assembly options.

Good quality and very sturdy, the 2 men who came to assemble it were very polite and built it within the 2 hours I asked if they could take the cardboard with them and they did. Excellent service quick at responding when I emailed my ceiling height to make sure it could be built. Would highly recommend

My wardrobe is 3 weeks late and my experience I have had with the company has been awful. You cannot ring them as they don't have a phone number on their website as they say they are receiving too many calls (I am confused how they can say this when nobody has their phone number). I had to email them 4 times to even get a response. I had to ask several times where my wardrobe is only for them to keep giving me later and later timelines. The fact that I had to ask the company themselves where my order was and they didn't have the initiative to contact me to tell me it would be late is just lazy. Just an overall bad experience, with still no wardrobe received. I should also add that their website says that all orders are being completed with the given time frame - this is clearly a lie as my order is weeks late.

The delivery was on time and extremely smooth. The team was friendly and communicated well.

Later, the fitter arrived and quickly built the wardrobe so fast, I was shocked that it could be done like that. Very helpful and would like to thank Muhammad for his expertise.

TERRIBLE QUALITY, BAD INSTRUCTIONS!! We were not expecting an amazing quality at that price but all unexposed parts and sides are sub-standard materials, which break easily when being constructed. The chipboard is very brittle!! The sliding doors have dropped immediately after being built. The instructions are a Joke!! None of the parts were labelled, we had to work them out!! Company does not exist that address is shown and you can't even call them, there is no any assistance!! Don't waste money! Consider investing a few pounds more for a better quality! We regret the purchase!

Easy to order. Hoping the wardrobe arrives with the same ease and is as good quality as advertised

The site was easy to use and it was useful to view the optional extras.

Wardrobe looks excellent and way bigger than I thought it would be given that I purchased the 1500mm wardrobe. Only downside was the lack of numbers on the separate parts as per the instruction manual. This meant that it took us longer to assemble as had to work out what part was what. Overall solid wardrobe and looks great.

Despite me initially baulking at the cost of delivery, assembly and having it carried up to my flat, I have to say that we are delighted with the product and service. Getting it delivered and installed before Christmas, despite having to turn down a delivery slot in early December, has been a wonderful bonus. The installer/driver did an excellent job and just got on with it - for nearly 3 hours. Very happy indeed.

Wardrobe delivered quickly and assembling service was very professional

Good to get a discount code

The wardrobe is very solid and beautiful. Valentino has incredible talent and made all installation efficiently and professionally. Thank you for your service.

Wardrobe is great although rail side does not accommodate hangers at right angles. Sliding doors bit sticky but it looks great and matches our existing ones very well.
Originally told deliveries would be Mond- Fri which was good for me and then turned out that I had to be in and up early on a Saturday.