Arthauss Furniture Reviews 3.020

TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I found a wall bed which I wanted to purchase, on another supplier’s website. I had a question, and phoned them. Their agent never called back. I found the same product at Arthauss, and ordered it for... Toon meer

Beoordeeld met 5 van de 5 sterren

Fast efficient service. End result (gloss Murphy bed) is fantastic especially with LED lights though why both sets for each shelf hasn’t a diffuser beats me! The instructions are not the easiest to fo... Toon meer

Beoordeeld met 3 van de 5 sterren

Shipping was fine,but the wardrobe isnt as nice as in the photo on tge website, its cheaply made. The screws were all in one bag, which took a while to sort and the assembly instructions were awful, i... Toon meer

Beoordeeld met 5 van de 5 sterren

5 star service and fantastic furnture. I bought a 3 draw cabinet to put inside my wardrobes, it fitted so well i fitted a second one . The wood match is incredible . The quality of the instructions w... Toon meer

Bedrijfsgegevens

  1. Meubelwinkel

Informatie afkomstig van verschillende externe bronnen

Furniture is the vital ingredient that will make your house a home. This is why, at Arthauss, we strive to provide a truly excellent choice of furniture for every budget and every taste.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 58% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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Beoordeeld met 1 van de 5 sterren

I've currently paid £589 for a wardrobe…

I've currently paid £589 for a wardrobe the wardrobe has arrived with chips of wood broken every where big holes in it also broken lights I've explained my situation there now trying to offer a 15% refund yes that's right 15% refund for there broken goods they send and I've told them to collect the wardrobe I want my full refund now telling me a single mum with newborn twins to pack a 250kg wardrobe back up in cardboard or they can't take it just totally refusing to refund me I'm now having to take this further and contact my bank as scam!! Do not recommend to anyone!!

6 april 2026
Review zonder uitnodiging
Logo Arthauss Furniture

Antwoord van Arthauss Furniture

Hello Skye,

We’re really sorry to read your review and to hear how upset you are with this situation - that’s certainly not the experience we want for our customers.

Having carefully reviewed your case, we would like to clarify a few important points. From the two images provided, the damage shown is concentrated around a fixing point, including a protruding fixing. This type of damage is typically consistent with pressure or misalignment during the assembly process, rather than a manufacturing or transit defect. We also note that no issues with damaged parts or quality concerns were reported prior to or during assembly, and the item has now been fully assembled.

We also asked for additional images to support the claim of 'chips everywhere' - however no further images were provided to demonstrate this.

Despite this, we have made every effort to offer a fair and reasonable resolution. Our team has offered to send replacement parts completely free of charge to rectify the issue, or alternatively a partial refund should you prefer to keep the item as it is.

In addition, we have not refused a return or refund. We have confirmed that we can accept a return for a partial refund to cover for the loss in value of the item; however, as outlined in our Returns Policy, the item must be dismantled and repackaged to allow safe collection - this is a Health & Safety requirement for our couriers. We have also clarified that the item does not need to be in its original packaging - only that it is safely packaged for transport.

We understand this situation is frustrating, and we do empathise with your circumstances. However, we must ensure that resolutions are handled in line with our policies while still trying to offer goodwill where possible.

Kind regards,
Your Arthauss Furniture Team

Beoordeeld met 3 van de 5 sterren

Not Great

Shipping was fine,but the wardrobe isnt as nice as in the photo on tge website, its cheaply made. The screws were all in one bag, which took a while to sort and the assembly instructions were awful, it took 5 hours to assemble with 2 people for a 2 door wardrobe. I wouldn't buy from here again

13 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Incredible service!

I found a wall bed which I wanted to purchase, on another supplier’s website. I had a question, and phoned them. Their agent never called back. I found the same product at Arthauss, and ordered it for £400 less. The product is fantastic. The delivery was faultless. I had a question, which their support team answered on the phone(promptly answered, no endless queuing). Received a follow up call to ensure I was satisfied. Wonderful experience!

20 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good product

Speedy delivery and good product as described in the website. It does take more time to assemble than mentioned. Good price compared to the other seller for the same product.

12 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fast efficient service

Fast efficient service. End result (gloss Murphy bed) is fantastic especially with LED lights though why both sets for each shelf hasn’t a diffuser beats me! The instructions are not the easiest to follow- we got stuck on one area & wasted too much time on it. But so worth the perseverance.

2 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

100% genuine.

From ordering and extra stuff the staff where great . Very honest. When I was putting the panels up ,I noticed the fixings where missing. I contacted them and in 5 minutes a response and parts ordered. Not arrived but was giving a time line. Will definitely order again as amazing.

26 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5 star service and fantastic furnture

5 star service and fantastic furnture. I bought a 3 draw cabinet to put inside my wardrobes, it fitted so well i fitted a second one . The wood match is incredible . The quality of the instructions were excellent and the delivery was spot on. one piece of advice. Use a rubber mallet to put it together, a normal hammer may dint the edging . highly highly recommend. They only cost a few pounds

2 april 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Poor manufacturing let them down…

Product arrived in the specified time frame and was made of pine wood as specified. Beyond this, the quality of manufacture was poor with pieces not lining up, pegs not fitting in pre-drilled holes causing splitting and the wood frame itself does appear flimsy. The problem is, there's nothing else on the market that looks any better. If only IKEA made these beds, the quality would be much better and everything would align correctly! Not sure if I would shop with Arthauss again.

1 maart 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Good quality piece of furniture for an…

Good quality piece of furniture for an excellent price. Easy ordering process and fair delivery timeframe and experience. One thing that can be improved is around the instructions and putting together the furniture. All of the screws, dowels and fixture pieces were mixed into one bag so we had to separate and count them. Some of the furniture pieces weren't pre-holed so required guesswork as to where to drill or screw. For the backboard we're not sure why screws were provided instead of nails, which would have been more straightforward. A bonus would have been for the drawers to be soft close. Fortunately we were able to take our time building the cabinet and the finish was really good.

23 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Everything was straight forward

Everything was straight forward, the price was great and whole service, including delivery, outstanding.Would definietely use the company again and recommend it for others.Great job.Thank you.

19 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Wonderful Customer Service

The customer service from Arthauss Furniture is absolutely brilliant. They were really communicative and friendly, helping out above and beyond my expectations. The delivery was on schedule, within the time slot given and by two very friendly and efficient delivery men, despite it being a very early time in the day :) Thanks again, we will be recommending to others and returning when we next need anything!

19 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Outstanding service delivering great quality products..

The Baros TV Cabinet 270cm has completely elevated my living room. It’s sleek, sturdy, and adds such a modern, polished look to the space. The size and storage are spot‑on, and I’m genuinely thrilled with the quality.
On top of that, the supplier’s service was excellent—really helpful and efficient throughout. A brilliant 5‑star purchase!

20 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

SLOW

When ordering it said said it would arrive between the 24/26 February but it arrived 16/4 so was a month after ordering.
I phoned and they said it could be earlier as they had the item in the warehouse but it didn’t.
I won’t order from them again as the warehouse wasn’t even that far from me.

16 februari 2026
Review zonder uitnodiging
Logo Arthauss Furniture

Antwoord van Arthauss Furniture

Hello Louise,

We’re sorry to hear about your experience and appreciate you bringing this to our attention.

Having reviewed your order, the confirmation email sent seconds after your purchase clearly advised an estimated delivery window of 12th – 16th March, with your order delivered on 16th March, within this timeframe. These dates are taken directly from the product page at the time of ordering.

When you contacted us on 25th February, our team asked for clarification on where the dates 24th February - 26th February were displayed so we could investigate this further for you, however we didn’t receive a response.

For transparency, we have also resent your order confirmation email, including the original send date and time, for your reference.

We sincerely apologise if any earlier communication caused confusion, and we understand how this may have been frustrating.

Please feel free to contact our customer service team if there’s anything further we can assist with - we’d be happy to help.

Warm regards,
Your Arthauss Furniture Team

Beoordeeld met 5 van de 5 sterren

Great item of furniture

Liked the look of the table in the photos but wow was even better when received and put together.
We did have a couple of issues but the company were very quick to respond when these were raised and everything sorted straight away.
We’ve got the unit in our living room and it looks brilliant - too good to hide away in a bedroom, wish we had room for another!
Thanks Arthauss for your fantastic service

19 maart 2026
Review zonder uitnodiging

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