The presales team helped clarify questions about dimensions and fit. The order came well wrapped and on time. The one part with minor surface damage was replaced within two days without any... Toon meer
Bedrijf heeft geantwoord
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My order was made last minute and I couldn't believe how quickly it was dispatched and delivered. It would be almost impossible for any item to be delivered damaged because it was packaged so well. In... Toon meer
Bedrijf heeft geantwoord
We bought a Washtower Slimline 3.0 WSTT815 to create a washing machine/tumble dryer stack.This is a really good quality product and although flat pack, straightforward to put together. No bits missing... Toon meer
Bedrijf heeft geantwoord
Very good product and met my expectations. The promotional information is accurate. Delivered well within timescale. Packaged very well to avoid damage. I would advise anyone to take time to sort the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Washtower® is a family-run company established in the Netherlands in 2017. What began as an idea to design a cupboard that would mean no more bending while doing the laundry, developed into an innovative modular cupboard system for the complete furnishing of a laundry room, bathroom or utility room. This was clearly a gap in the market because only five years after launching our business, our team of four has grown to 39 colleagues and we now sell our cupboards in Belgium, the Netherlands, Germany, Austria, Switzerland, Spain, England, France and Scandinavia. We hope to soon enter the American markets as well. We want our customers to consider it a joy to do the laundry. That is why we prioritise service and quality. We always make sure that our customers are 100% satisfied. To guarantee safety, we have had our cupboards tested extensively by the German TÜV Rheinland. Washtower® sells the first TÜV-certified washing machine cupboard in Europe, which makes us really proud!
Contactgegevens
Nederland
- info@washtower.co.uk
- washtower.co.uk
4,5
Uitstekend
136 reviews
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Exelemt customer service kept informed…
Exelemt customer service kept informed at all stages and it looks great very well made
16 juli 2024
Antwoord van Washtower
Dear Mrs Mellish, thank you for the kind review! We are happy that you had a positive experience with our customer service and are satisfied with the product. We wish you all the best with your new laundry cabinet. Kind regards, Amber - Team Washtower
It does what it says on the tin
Good communication from the start, delivered when they said. Good product. It does what it says on the tin.
15 mei 2024
Antwoord van Washtower
Dear Roberta, we are very glad to read that we met your expectations! Thank you very much for giving us such a positive review. Hopefully you will enjoy doing the laundry with our cabinets. Kind regards, amber - Team Washtower
Great quality product and excellent…
Great quality product and excellent customer service!
13 juli 2024
Review zonder uitnodiging
Antwoord van Washtower
Dear mister Patterson, thank you for leaving such a positive review! We are very glad to hear that you are satisfied with both the quality of our product and our customer service. Hopefully your laundry experience will also be a lot more positive with our cabinet! Kind regards, Amber - Team Washtower
This is a very good quality product
This is a very good quality product. Highly recommended and a great asset to the utility area.
3 mei 2024
Antwoord van Washtower
Dear customer, thank you for giving us a 5-star review! We are very happy to read that the quality of the product is to your liking and that you would recommend it in the utility area. Hopefully you will have a lot of laundry-joy with your new set-up. Kind regards, Amber - Team Washtower
Very good quality and easy instructions to follow .
Very good quality product and within time limit of delivery time given. One star off thou , as tried twice to contact prior to ordering and did not receive a response.
21 april 2024
Antwoord van Washtower
Dear Steve, we are glad to hear that you are happy with the quality and that it was easy for you to follow the assembly instructions! It is unfortunate that you did not get a hold of us, this should not happen. We will definitely make note of it. We want to whish you a lot of laundry-joy with your cabinet! Kind regards, Amber - Team Washtower
Good Design
The modular design fits perfectly into our new utility area. Look forward to using the units. Looked for alternative designs but could not find anything as good.
12 april 2024
Antwoord van Washtower
Dear Mr. Ridgway, Thank you very much for leaving such a positive review on our page. We hope you will enjoy the use of the units :) Have a lovely evening! Best regards, Babette - team Washtower
Good sturdy product
Good sturdy product, fairly easy to put together - delivered on time
6 april 2024
Antwoord van Washtower
Dear Mr/Ms. EB, thank you for leaving a positive review! We are glad to hear that you are satisfied with the quality of our product and the delivery. Enjoy your new washing machine cabinet! Kind regards, Amber - Team Washtower
Website was easy to use
Website was easy to use. Delivered on time and well packed. We will not be able to un pack and install the furniture as we are having building work carried out and it has been delayed. Hopefully everything will be ok when we come to install it.
2 maart 2024
Antwoord van Washtower
Dear Mr/Ms. Macco, Thank you very much for sharing your experiences so far. We hope installing the cabinets will be an positive experience as well. If it occurs that there is something wrong, do not hesitate to write or call us. We're there to help. Have a great evening. Best regards, Babette - team Washtower
Very good quality
Great options to create to fit space all very good quality and great service
15 maart 2024
Antwoord van Washtower
Dear Mr. Reeks, Thank you very much for sharing such a positive review with us. We're happy to read this. We hope you will enjoy the end result. Have a great evening. Best regards, Babette - team Washtower
Items not of the level of quality…
Items not of the level of quality expected given the price level. Tower shakes when dryer is on, IKEA level of quality at premium price point.
Delivery service awful, bulky items that weighed a combined 100kgs were left on the ground floor for us to carry upstairs.
Would not recommend, would not buy again.
18 maart 2024
Antwoord van Washtower
Dear Mr. Pescatore, we are very sorry to hear that you were not satisfied with us. My colleague contacted you this morning to explain that the transport drivers are not allowed to remove the boxes from the pallet, nor bring them inside. This information is also indicated on our website and in the order confirmation.
Regarding the shaking cabinet, like we explained on the phone, this should not be happening. Our cabinets are 100% safe and absorb vibrations. We therefore kindly ask you to send us further information so that we can check what is going wrong and provide you with a suitable solution. Hopefully, this issue can be resolved after getting into contact and you can start doing the laundry with a steady and safe cupboard! We apologize for the inconvenience.
Sincerely, Amber - Team Washtower
Great quality product
Great quality product, delivered on time. Good customer service when contacted
8 maart 2024
Antwoord van Washtower
Dear Ms. Adamson, Thank you very much for sharing such a positive review with us. We're happy to read that you're satisfied about both the quality and delivery, as well as the customer service. Enjoy the end result! Best regards, Babette - team Washtower
good communication and helped with a…
good communication and helped with a quick delivery Product arrived well packed and the actual product we are very please with
24 februari 2024
Antwoord van Washtower
Dear Andrew, Thank you very much for sharing such a positive experience with us. We hope you will enjoy your new utility room! Best regards, Babette - team Washtower
Good quality and sturdy when installed
The items were delivered well packaged on a pallet. The wash tower instructions are of good quality, and I found the wash tower to be of good quality. I'd recommend it! I have been using the wash tower for a few months now and it is wearing really well!
5 februari 2024
Antwoord van Washtower
Dear Ms. Ingers, Thank you very much for sharing such a great review with us! We're happy to read that you're so positive about the packaging, instructions as well as the quality. We hope you'll enjoy your new laundry room! Best regards, Babette - team Washtower
Order took forever
Order took forever. When I tried to cancel, despite receiving no dispatch notice, it was suddenly ready to be delivered. It came and was left with a giant wooden pallet that I couldn’t fit in my car to take to the tip, and meant I couldn’t park on my drive until it was gone. I had to pay someone to come and take the pallet away. Never again.
4 februari 2024
Antwoord van Washtower
Dear Ms. CS, First of all; thank you for sharing your experiences with us. It's unfortunate to read that your not satisfied with the delivery of the product. I've spoken to my colleague regarding this situation. From them I understood that you wished to cancel the order 5 weeks after ordering, during that time the cabinet was send from our warehouse (the Netherlands) to your home. That's why it was ready for delivery all of the sudden. Since we understood your situation, we tried to offer you two solutions; however when the delivery company tried to reach you regarding the delivery (and potential return of the product) they weren't able to reach you.. We're very sorry that, due to this, we haven't reached your expectations. If there is anything we could still do for you, please let us know. Have a great day. Best regards, Babette - team Washtower
excellent
Fast reply to initial enquiries, prompt delivery, I was so pleased to solve the problem of finding a good solid product to house our washing machine/tumble dryer.
excellent very pleased.
29 januari 2024
Antwoord van Washtower
Dear Mrs. Boxer, Thank you very much for sharing such a lovely review with us. We're very happy to read this. Enjoy the end result! Best regards, Babette - team Washtower
Superb from start to finish
Superb from start to finish
Delighted with the quality and service
21 januari 2024
Antwoord van Washtower
Dear Happy Customer, How lovely to read this! Thank you very much for sharing this with us. We hope you'll enjoy the end result! Best regards, Babette - team Washtower
Great washtower. Terrible written instructions.
The washtower looks great when assembled. The instructions weren't good - they were out of date, so some components had changed or just weren't present, and this was only clarified after contacting customer support. The order of assembly in the instructions also made it difficult in later steps. There are videos on the website which shows an easier order and I'd recommend using those over the written ones.
16 januari 2024
Antwoord van Washtower
Dear Ms. Lisa, Thank you very much for sharing your experiences with us. We're happy to read that you're satisfied about the end product. However, the fact that the assembly instructions were out of date, is something that should not be the case. We will have a look at it and find out whether there has been a mistake in the production of these instructions, so thanks again for sharing this. Enjoy the end result! Best regards, Babette - team Washtower
Very good product and met my…
Very good product and met my expectations. The promotional information is accurate. Delivered well within timescale. Packaged very well to avoid damage. I would advise anyone to take time to sort the boxes into their partners and read through the instructions a couple of times before unpacking. Better than IKEA by far. The door hinges are a bit of a fiddle when hanging the doors on your own but achievable with some persistence. I am very happy and would recommend.
1 maart 2024
Antwoord van Washtower
Dear Mr. Jay, Thank you very much for sharing such an extensive and positive review with us. We're happy to read that we've met your expectations. Enjoy the end result! Best regards, Babette - team Washtower
very happy with the wash tower
very happy with the wash tower. service/configuration/pricing/quality/delivery all very good. I was originally going to have a custom-made unit built by a joiner, but this worked out a lot cheaper without really compromising on quality.
9 december 2023
Antwoord van Washtower
Dear Mr Rose, Thank you very much for sharing such a positive review with us! We're very happy to read this. It's a specialized product with an innovative construction which makes it not only a qualitative solution, but also a very safe one :) Enjoy the end result! Best regards, Babette - team Washtower
A Great all round product
A Great all round product, did what it said on the tin, Very easy to assemble, Clear instructions for assembly. perfect for our needs and great value for money.
9 december 2023
Antwoord van Washtower
Dear Ms/Mr Siciliano, What a great review to read, thank you very much for sharing this with us. This makes us happy and we hope to create more of these positive experiences for others as well. We hope you enjoy the end result. Best regards, Babette - team Washtower
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