Watch My Diamonds Reviews 

Please be very careful with this organization. I just got off the phone with the manager discussing an item I purchased over the weekend. Watch My Diamonds made an error where the item's price was incorrectly matched to the item I purchased. Instead of honoring the price, Watch My Diamonds first lied stating their invoice is different from what was sent to me via email. I immediately caught onto the customer service representative's BS line of reasoning. She then put me through to a manager, who after some prodding admitted that they did make a mistake and would not honor the purchase price. She instead cancelled my order. The cancellation was done four days after the money was withdrawn from my bank account and the invoice attached was sent via email. I immediately thought to myself I should get a lawyer: once the money was withdrawn from my account and an invoice given for the purchase a legal sale occurred. The idea one can sell an item and then take it back solely because they do not like the price it was sold for seems incongruent with fair business practice. However, after thinking about it for a few minutes, I decided the 800 or 900 dollars extra they wanted for the item would be petty small claims stuff and really a waste of time and effort. I think Watch My Diamonds bets on its customer reaching this conclusion and decide bad business practice is cheaper. I have never written a review but thought it was only right to give others a heads up.

Absolutely phenomenal customer service! Very honest, up-front about products they sell. Did not require me prying the details about the used watch - they were up front and honest from the outset. Mary in customer service was terrific! Her attention to detail, her pleasant demeanor, and her willingness to help and make things perfect are greatly appreciated. I certainly hope to do business with Watch my Diamonds in the future. A+++

Great service! Great communication!! Highly recommend!!

Fast shipping, attentive with my questions, and beautiful merchandise 👏🏽

My Rolex finally arrived today and the feedback was great from WMD. However delivery took quite long but it’s understandable around Christmas time but it’s all good. I’m happy how my Rolex turned out and doing the whole unboxing experience. Again very good customer service making sure you get what you’re looking for!

Hello, I'm asked for my opinion! I bought a watch according to the article number and pictures. What I got was another watch with damage. You just sent me something worse than what I wanted, I should send it back to you, they would repair it. I do not want to send the watch back because I am afraid it will do nothing and I stand there with empty hands. I have offered to have the watch repaired in Germany that was refused and no other way. Nothing just empty words I should send them back Now my question is why did I not get what I bought in Germany that is a scam !! I am disappointed how the good reviews come about, I don't understand

Nothing but good things to say about my buying experience. I was treated very well by Daniel and I wouldn’t hesitate to buy from you again.

Love my watch! Arrived quickly and it’s beautiful 😍

I received a reference from another dealer. he vouched for the WMD company. Mary R. was very helpful. she knows her stuff. WMD has an amazing selection and if they do not have it they can make it up. I hope to get my watch this afternoon. so far so good.

From the beginning when you’re choosing your watch to making you comfortable with your decision and ensuring the quality of the watch from start to finish they were absolutely amazing. The service during the shipment after the shipment and overall the quality of the product that I got was immaculate. Will definitely consider buying a watch here and nowhere else in the future. Truly please

I was a little nervous at first of doing such a big purchase remotely . But Mary was with me every step of the way and I couldn’t be more pleased

My experience was nothing short of first class service. Mary, was excellent in helping me select the perfect watch. She sent photos, followed up promptly and offered stellar customer service. I highly recommend and will most certainly order again!

excellent service!
thank you Mary R. you did a great job!

Beautiful watch! Thank you

I sent an excellent review in already. But service was top notch, can’t wait until I’m ready for my next purchase.

Very good service. Went above and beyond to help and accommodate my needs

The BEST purchase I've made in AGES. I would recommend Watch My Diamonds to everyone, and if I could hug my sales agent, Mary -- I WOULD! The level of care and support she provided is unmatched. I've never made a huge "big ticket" purchase as this, online or over the phone. Needless to say I had my anxiety about so many things and asked so many questions. Mary answered every question, provided documentation, and assured me that this purchase would be well worth it. When my watch was delivered, I even did an UNBOXING because I just wanted to commemorate the moment. It's even MORE beautiful in person. I've had Rolexes passed down to me but this was my first one just for ME!! The diamonds and customization -- heavenly. Everything I wanted, and everything I dreamed. I had it engraved as this was to be a gift from my recently passed father, so I'm super emotional about the purchase and cried when I saw the engraving. I had to get additional links for my watch and Mary sent them out immediately. She even provided suggestions for where to take the watch locally to have the links added. I've worn it twice since I received it and everyone who's seen it has given me a world of compliments. ESPECIALLY the jeweler who added my links. Mary's integrity and sense of calm is everything you'd wish to have in not just someone selling you something, but everything you'd wish for in A FRIEND. I'd be proud to call her anytime for anything. Thanks WMD and of course my new friend Mary for making this the most wonderful experience.

A perfect shopping experience, thank you.

Miss Mary helped me in this purchase excellent. Thank you.