Watch Shop Online Reviews 

If they have the watch in stock then great but if they have to order it in then you may have issues.

I’ve ordered 4 watches and only managed to receive 2, have had refunds for the others so 50% success rate for me.

Email response is poor and customer service isn’t great.

On the whole not a terrible company, have dealt with a lot worse but also a lot better !!!

In response to your response...

The first refunded watch wasn’t the case you couldn’t order it in time for when I “needed it” at all it took you over a week to let me know that your supplier couldn’t source that model at all (am happy to post a copy of your email in the review if need be) and the second one that was “lost in the post” according to your email it never left the sorting office after being collected by Royal Mail. You did offer to send me one yes special delivery (even though it was out of stock according to your website) but I no longer wanted anything from you after the poor service received as agreed by yourselves.

Never disputed that refunds were issued promptly, they were indeed.

The issue as pointed out to you is your lack of keeping customers informed and often just ignoring emails...then when you eventually reply it’s “oh sorry we can’t source that or it’s been lost in the post” you have to understand customers getting frustrated at that sort of thing.

To re-iterate if you have the items in stock there is no problem, the issues arise when you have to order watches in.

May I suggest you change your lead times on your website?

This is a forum for customers to leave honest reviews regarding their experience with yourselves, please don’t respond trying to blame the customer in any way, that really does show your poor customer service clearly.

First time using TWS. Great range of products and excellent prices. Delivery on time, packaged well. What's not to like. Made the right decision and may even buy another watch for myself.

Great item a little slow with delivery and feedback.

Came in 2 days, impressive

Absolutely outstanding best delivery ever product outstanding overall thrilled with everything thankyou so much you made my sons 20th birthday amazing he loved his Hugo boss watch xx

Ordered a watch from them on Sunday, received it 2 days later so very fast service. I did not receive a confirmation email for my order, but as soon as i sent an email asking for confirmation their reply came back within minutes. Friendly and helpful. Will recommend

I have always been hesitant to purchase jewellery and clothing online. Watch Shop Online were absolutely brilliant, answering any questions I had in very good time and reassuring me throughout. What’s more, the watch was beautiful and delivered in just a few days.
Thoroughly recommended.

Ordered on Thursday, arrived on Saturday. Very happy with my purchase, the watch looks even better than I expected 👍

DO NOT BE FOOLED BY THE FEW GOOD REVIEWS I returned a watch on 3/2/20 left it a week I had to email them to find out what was going on got a reply I had to again email following week For a update to be told they had sent it off another week I had to chase them to be told they had received it back but was holding it a couple days to see if it lost time again so I leave it 5 days no update from them so yet again I had to email to find out to be told it started losing time so they had sent for a replacement it would be there on the Monday well Monday came and went and I had to email them yet again by this time my patience had run out and I told them I Wanted a number I could talk to some one on instead of the answer machine they always have on (never gave me a number) so I said I would be contacting fossil group and taking legal advice got a email back straight away saying they could get me a watch for the Thursday or I could have a refund which after all the hassle I accepted I believe this site buys second watches that’s why can sell bit cheaper believe me it’s not worth the saving used the refund to buy a boss watch from argos on offer for £74:99

Bought a watch from Watch Shop Online for a 21st Birthday present. Pricing very competitive, delivery very prompt, customer service excellent when made an enquiry. Highly recommended.

Excellent to deal with and very good prices

Very good and fast delivery. Got it with 72 hours of ordering it and delivery was free.

I placed an order on the 27th of January and after an email querying my delivery I had a reply that it’s out of stock but they took my payment. Another email stated my refund is processed but nothing until today. They do-not reply to any of my emails or answer the phone calls or reply Facebook messenger message. I have contacted my credit card firm and next would be trading standards, how can this be happening if you are promoting as a legit trader online.

Order Reference Number: 0018280

0018395 I have had no response vie email and when I have tried to call had no joy. A response to when I receive my watch would be nice. If I don’t have a response or the watch delivered with in the next week I will have No choice but to go to trading standards.

Thanks I will look forward to Receiving the watch Wednesday

I placed an order and paid for the watch on 14th January, got no confirmation until I requested a delivery date but all I got emailed was an invoice, not heard anything since. Nobody answers the phone or replies to answerphone messages. Had to email again regarding a delivery date or a refund. If I have no joy in the next couple of days I will have no choice but to go to trading standards.

I placed an order on Friday 13th Jan. I received confirmation of my order but since then nothing. Despite several emails to them requesting when I would received this item as it is a birthday gift, they have not even bothered with the courtesy of a response. They have however taken my payment. I have therefore today requested cancellation and refund of my order as I have no faith it will be delivered on time. Communication is key and they have shown they are not bothered as all I wanted was a response to say when it would be delivered. **just had a response and as unable to reply i will update here - I sent 3 emails and only got a response once I posted here. To be honest the response was RUDE. All i was asking for was a delivery date nothing more so this rude response was not warranted. What happened to good old customer service and manners?!!!!**

My son has ordered and paid for a watch on the 5th January and still no watch. Has had one answer to an email then nothing. Very poor service. Next step might be trading standards if nothing is received in a couple of days
Well well surprise surprise once trading standards is mentioned, the watch arrives

I received my watch from watch shop online this morning I am delighted with it and happy with how easy it was to speak to watch shop online to track where and when I would recieve it I will def be using them again

I would rate this site 100% I have now brought two watches from this site and have always been given excellent service and excellent communication. The watch I have ordered is absolutely stunning and would highly recommend this site to all. The watches are genuine and the service is excellent.