There’s been a few issues since Primo has merged with Sierra Springs. I was delivered the wrong size bottle so scheduled the truck to pick up and replace immediately. Truck drove right by my house and... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Probably the worst company I have ever encountered. I am over-charged routinely, then hours on the phone getting it sorted, then the wrong amount of water (usually more, for which I am over-charged) o... Toon meer
Bedrijf heeft geantwoord
We don't really have any other choices in water deliver companies, however Primo has been very good. The delivery drivers are kind and professional. All instructions are followed. The cost is highe... Toon meer
Bedrijf heeft geantwoord
My delivery people are timely, don’t make a lot of racket, they place bottles near my door and I have been home a few times when they set the bottles right inside my door at my request(because I am 80... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Primo Brands is a leading North American branded beverage company with a focus on healthy hydration, delivering sustainably and domestically sourced diversified offerings across products, formats, channels, price points, and consumer occasions, distributed in every state and Canada. Primo Brands has an extensive portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 200,000 retail outlets, including established billion-dollar brands, Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. These brands are sold directly across retail channels, including mass food, convenience, natural, drug, wholesale, distributors, and home improvement, as well as food service accounts in North America. Primo Brands also has extensive direct-to-consumer offerings with its industry-leading line-up of innovative water dispensers, which create consumer connectivity through recurring water purchases across its Water Direct, Water Exchange and Water Refill businesses.
Contactgegevens
Verenigde Staten
- water.com
High-Quality Water Delivered.
3,6
Gemiddeld
9K reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Probably the worst company I have ever…
Probably the worst company I have ever encountered. I am over-charged routinely, then hours on the phone getting it sorted, then the wrong amount of water (usually more, for which I am over-charged) or the water doesn't come timely, or at all. I am writing this review in the hopes that this week they will take the extra bottle off my CC without me having to spend hours on the phone sorting it.
15 april 2026
Review zonder uitnodiging
Antwoord van Primo Water
Hi Camille, thank you for taking the time to share feedback regarding the billing concerns, delivery timing, and order quantities. Our team would like the opportunity to review the account activity and the recent charge you referenced. Please email PBonlineReviews@primobrands.com referencing your review and include your account information so the appropriate team can take a closer look and follow up.
Antwoord van Primo Water
Hi there. We appreciate you taking the time to share your positive feedback on our services.
The customer representative was…
The customer representative was understanding , courteous and helpful
9 april 2026
Antwoord van Primo Water
Thank you for the thoughtful feedback, Dajani. It is great to hear that the representative made your experience smooth and supportive. We appreciate you taking a moment to share this with us.
This company is horrible
This company is horrible! I can’t believe Costco has vetted this company and refuse to help with ongoing issues. I was at Costco and Primo water was there the sales person was a complete LIAR! 6$ to rent th equipment, 1/2 off 5 gal bottled water. Just download the app he said and you’ll be able to manage your entire account. Free set up and delivery cancel anytime! Sounds like a dream. The past 3 months have been nothing short of a money sucking scheme! The delivery of equipment and water was dropped off at my door - no set up no warning from the company. They updated thier app to a new one and you CANT log in! My first bill was $78.18 for delivery, set up (that never happened), the wrong color equipment promised in the store (black versus white), and all items left on my doorstep. After hours on the phone with the company I was offered a $30 credit for my troubles. I cancelled all future deliveries because of the amount of water they delivered. They continued to deliver despite cancelling or skipping deliveries. I had finally had it with the $16 delivery fee which is more expensive than the water itself and the constant issues with the company. The last straw was I scheduled a pick up of all equipment on Tuesday 4/21 called and confirmed with customer service last week. Today they showed up - I called customer service again and they said they don’t service my area on Tuesdays so they came today unannounced. Why was I provided an appt for Tuesday by their customer service then - the response from the representative was “maybe when the system migrated it changed the date”. Whatever that means. Regardless I am out almost $160 for 2.5 months of service. It’s more cost effective to go to Home Depot or Walmart and purchase your own dispenser and have your water filled for $.49/gal at the local grocery store than deal with this company. The FREE service they claim costs $16 anytime they come out to your residence. I’ve never been so disgusted with a company in my life. Stay away and buyers be aware! They lie lie lie!
16 april 2026
Review zonder uitnodiging
Antwoord van Primo Water
Hi, thank you for sharing the detailed feedback about your experience involving the sign up, equipment delivery, billing charges, app login trouble after the update, continued deliveries after changes to the schedule, and the unexpected pickup visit. Our team would like to review the account activity and service details connected to what you described. Please email PBonlineReviews@primobrands.com referencing your review and include your account information so the appropriate team can take a closer look and follow up.
Great service always on time and keeps…
Great service always on time and keeps us informed.
9 april 2026
Antwoord van Primo Water
Thank you for the kind words, Ruby. It means a lot to hear that deliveries arrive on time and that the updates help you stay informed. We appreciate you choosing us to keep your home refreshed.
I like getting the reminder about my…
I like getting the reminder about my water delivery date and being able to adjust my delivery if necessary.
9 april 2026
Antwoord van Primo Water
Hi there. We're happy to hear that the delivery reminders are helpful and convenient for you.
Unwarranted charges
Loved the water service but not being taken advantage of. Skipped a month several times because we didn’t need water. Would get charged for it and call customer service on the issue. Was told I’m paying for the previous month so next month no charge for water service. The following month received my water and charged. Was told it was for the current month which is not what they said. I showed screenshots proof of what I was told previously with no explanation. They charged you every month even if you don’t have a water delivery. We had skip several times over the year before I started to pay attention to charges. Also noticed prices changed every month for the same order on top of charges for not even having water delivered. Garbage!
14 april 2026
Review zonder uitnodiging
Antwoord van Primo Water
Hi Kyle, we’re sorry to hear about your experience, especially the confusion around billing when you’ve skipped deliveries. Being charged without a delivery and receiving inconsistent explanations is understandably frustrating.
That’s not the type of service we hoped to provide, and we apologize for your troubles. Please send us an email at PBonlineReviews@primobrands.com with your account details and we'll look into your concerns.
MAKING PROGRESS!!
Although past deliveries were inconsistent, the present ones have become more reliable.
9 april 2026
Antwoord van Primo Water
Hi Michael, thank you for the great rating and for recognizing the improvement in your recent deliveries. It means a lot to hear that things have become more reliable for you over time. We appreciate you sticking with us and sharing your experience.
Keep up the great work! 😊
My deliveries are on time in a timely manner according to the schedules. Also, I’m able to update my schedule deliveries when needed. Customer service are nice & professional when I call in!
3 maart 2026
Antwoord van Primo Water
Hello, thank you for taking the time to share such thoughtful feedback. It is great to hear that your deliveries arrive as scheduled, that adjusting your delivery dates is simple, and that our team has been helpful and professional. We truly appreciate your support and are glad to be part of your routine.
All good is never out of water.
9 april 2026
Antwoord van Primo Water
Hi Liberatore, thank you for the fantastic review and for sharing that your deliveries keep you stocked and ready. It is great to hear everything is working smoothly for you. We truly appreciate you taking the time to leave such positive feedback.
Delivery prompt
Delivery prompt. I haven’t has issues with customer service; online account is convenient
9 april 2026
Antwoord van Primo Water
Hi Ursala, thank you for the great review and for highlighting the prompt delivery and convenient online account experience. It is wonderful to hear everything has been running smoothly for you. We truly appreciate you sharing your feedback and support.
Antwoord van Primo Water
Hi Ethel, thank you for the wonderful rating and for sharing that your delivery arrived right on time. It is great to hear the service met your expectations. We appreciate you taking a moment to share your experience with us.
Good quality water
Good quality water. However, delivery service was
not reliable. They missed the delivery days, without notified customers. It makes inconvinient
to customers.
9 april 2026
Antwoord van Primo Water
Hi Jung, thank you for sharing your thoughts regarding the water quality and the delivery timing concerns you mentioned, including missed delivery days and lack of notification. We can see your account information and have shared the details with our team so they can review the delivery activity more closely. An agent will be reaching out to follow up and assist further.
great delivery staff
9 april 2026
Antwoord van Primo Water
Hi Elizabeth, thank you for the great rating and for highlighting our delivery team. Your kind words mean a lot and will be shared with the crew. We appreciate your support and are glad to be part of your routine.
Stay Away from Primo Water/Brands, ReadyRefresh, Blue Titon and Water.com
Customer for over 25 years until they sent me different water than what I have been getting for years and ordered. The new water Zephyrhills tastes horrible and after the fact I was told they "discontinued" the spring water I have been buying for years. There are higher charges and fees also. All without notice! Was wondering why I couldn't get ahold of my regular delivery man also. This merger with Blue Titon is a disaster and there are two class action suits as a result. One is consumer and the other is securities related. Customer service has disconnected me about a dozen times in the last week and they refuse to satisfy a long time customer. SHAME!
15 april 2026
Review zonder uitnodiging
Antwoord van Primo Water
Hello David. We hear your concerns over incorrect orders, poor product quality, and poor customer service. We would like to get in contact so we can have these issues properly addressed. Please email PBonlineReviews@primobrands.com referencing your review and include your account info so the team can look into this and follow up. Thank you!
Antwoord van Primo Water
Hi! We're so happy to hear you've found ordering delivery so easy. It's our pleasure to provide a simple, satisfactory experience for you!
When I see the delivery man
When I see the delivery man, he is always friendly and helpful
9 april 2026
Antwoord van Primo Water
Hello there! We are so happy that our delivery team provided such a positive experience for you. We'll continue to bring you the best service that we can!
Antwoord van Primo Water
Hello Barry! We're so happy to hear you're enjoying your service with us. We'll continue to do our best to serve you. Thank you for your kind review!
Antwoord van Primo Water
Hi Alice! We're pleased to hear that our delivery team could provide such a wonderful experience for you. Thank you for sharing your positive feedback!
Antwoord van Primo Water
Hey there! We're so pleased to hear we're a reliable service that runs efficiently. We'll continue to do our best for you, thank you for sharing!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.