Watson PM Reviews 91

Recently had an issue with a faulty lock on the main door to the building.
Kath Simpson at Watson was exceptionally helpful and efficient from the first contact through to ensuring that the lock was repaired and all matters resolved. Kath also addressed another issue at the same time and provided great customer service.
Kath arranged for someone to come out the same day to fix the lock and although it required a second engineer visit to fully resolve the repair which was outside of Kath's control, she ensured that I was kept informed throughout with clear communication at every step.
Discussed a separate issue which Kath was able to help address and at the same time.
Throughout my contact with Kath, she was professional, efficient, helpful and made me feel that my concerns were important.
I'd also like to thank the person at Watson that took my initial call.
Overall a great experience. Thank you.

Big thank you to Megan, with a little help from James. Aware issues dealt with require specialist expertise which yet again Watson PM proved they deliver on difficult challenges. Well done guys, very much appreciated.

Big thank you to James and Elina for dealing promptly with my issue getting back into property
Many thanks

I would like to express my sincere appreciation for James, Siena, Jess, and the wider team at Watsons for consistently going above and beyond to ensure that the building remains a safe, secure, clean, and peaceful place to live. Their regular visits and proactive approach to monitoring the upkeep of the property demonstrate a clear commitment to maintaining high standards.
In particular, I would like to recognise James, whose support over the years has been truly outstanding. The team consistently delivers:

Efficient and effective work processes
Outstanding communication
Genuine care and support for residents
Strong problem-solving expertise

Their professionalism and dedication do not go unnoticed, and I would highly recommend Watsons for their exceptional service.

Best,
Vijay

I’ve been impressed with the communication from Watson since we moved into the building. Most recently I had an issue and Kath Simpson responded promptly and did everything within her power to rectify it, which I really appreciated. No left wondering if anyone actually cares. I feel we’re being looked after.

Recently Kathleen S has been really helpful, with prompt replies to emails and queries.

Watson just took over the block management of the the building where I own an apartment. So far so good. Transparent, clear and efficient communication. Good support from the team and specifically from James Thompson. I hope Watson will make improvements in the service delivery and service quality which is going to be important for the overall building's perception and value for the future. Though it is still early days but I am quite happy with their level of engagement and support. I hope it will continue and I will return back again to review it.

Very professional helpful service provided by Kathleen Simpson of Watsons PM. Very Prompt response to emails .Clear communication .Practical helpful advice .It was nice to be able to deal with one person who took responsibility in sorting out the issues causing concern until they were resolved

I had a noise issue with neighbours for a long time, Kathleen Simpson at Watson Property Management was incredibly helpful in resolving it. Kathleen was professional, understanding, and took action by sending a letter and email to residents. After this communication, the noise has stopped. I truly appreciate the support and the care taken to handle this serious matter.

In an industry that doesn't always have the best reputation, Aleena Khan at Watson PM stands out. She is always diligent, patient, friendly and polite. At a recent inspection of our service charge accounts, she had prepared everything in great detail and was knowledgable on any issues that we wanted more information on.

Not usually one to write reviews but really exceptional service from Aleena and James after having numbers of issues with the building that the estate agents could not sort Aleena has gone above and beyond to make sure the building is now a safe and peaceful place to live with her commitment to visiting the building weekly to check the upkeep of the block. Could not be more grateful to both of you.

Had an issue with my postal services and Sarah was amazing in supporting me through the incident. Very professional and full of empathy… thank you

Absolutely crap company . Costs rise year on year .asked for a breakdown of the cost and turns out we were charged for things at another property with the same name . Asked for a refund and was refused . Windows not cleaned for about 6 months , when e- mailed was told contractor issues ( think the company quit because they weren't paid enough) finally cleaned , but guess what still charged for the whole year . Grounds are a complete mess , fences broken and walls crumbling , but guess what , no funds to repair. Final straw was when they tried to charge each flat £500 extra just before Christmas to replace windows in a communal area that not one flat had access to ( how that's communal I have no idea ) . Finally getting rid of them and employing a different company . They still want paying up til the end of May but refused to fix an issue with the facia boards ,because they are being sacked at the end of May , but last time I looked it was still May and if your being paid until the end of that month then anything that needs doing before the end of that month should be done surley .
Absolute joke of a company and I would steer well clear

Well, what can I say this time?
Had an email from Watsons property management Leeds
This stated that they had had a complaint about noise coming from my apartment
I believe I know who has complained and after living there 11 years this is the first time a complaint has been made against myself
Anyway, to cut a long story short there is no evidence of this so-called noise, no recordings and again watsons Property management have failed to investigate it leaving me no option but to refuse their offer of a lease breach in the future
Which they said will come if it continues (laughable)
However, we are looking for a new property management company after voting at the AGM to cut ties with this incompetent company of years
Below is the email sent
We have received a complaint about the level of noise coming from your apartment.
Noise early in the morning
This is the email I received today…..
I would like to remind you of your responsibility regarding this problem. The notes below are intended to help you minimise any noise that you may create unknowingly in order to help your neighbours.
Simple actions such as removing your shoes in your apartment will reduce any sounds transmitted through the floors. The volume of your TV, and stereo should be monitored to ensure that any fluctuation in the volume is adjusted accordingly.
This could be the difference in volume between channels that you may not notice immediately but will create a noise nuisance for neighbouring apartments.
If you intend to hold a one-off party, it may be worth letting your neighbours know in advance.
It is detailed in your lease agreement that everyone is entitled to quiet enjoyment within their property.
Should this behaviour of loud noise on a morning continue, lease breach proceedings may commence.
Please don't hesitate to contact me if you have any further questions relating to the matter.
Yours sincerely,
Watson

The hallway in Stevenson house Chesterfield has had a leak for many years, nothing has been sorted despite many complaints

Conveying team are terrible, sale for my flat has been delayed due to no response from Watson PM for enquiries from my solicitor currently it’s taken 8months going through.

Still early days for me with Watson PM, however help and communication is excellent, efficient and understanding. To date, I can’t fault, the property manager is most helpful and responds promptly to communications.

Kath is an asset to your company, i have properties across the north east and Kath has managed some of these over the course of her career. I am delighted to have Kath managing one of my properties again.
If you have property in Tyne & Wear you can’t go wrong with Watsons.

I had the pleasure of getting in touch with Aleena K from Watson SG, and she was absolutely fantastic! She managed to help me complete three important tasks in one go, saving me so much time and stress. Her professionalism, efficiency, and friendly approach made the whole process smooth and enjoyable. I truly appreciate her going above and beyond — a real asset to the company!

The front desk of any Company is most important as it projects an image of the Company and first impressions count.
The two ladies on the front desk at Watsons PM are fantastic as a former Receptionist myself I am very critical of Customer Service anywhere but Michelle and Georgia do not disappoint.
As a customer and Resident in one of the managed blocks I often need help and Georgia and Michelle always deliver either putting me through to the right person or recording my needs to pass onto the maintenance or the credit control departments for example.
Well done girls I feel people often overlook the Reception team and they shouldn’t as it is a very important part of any Company a first class service from you all a very satisfied customer.

Sue Aslett
22nd April 2026