Wax London Reviews 

Absolutely love the jacket, but also received really kind and helpful treatment by the team when I had a very usual request, and am very grateful for the way everyone went out of their way to help!

I was hooked by their branding. I rarely buy things for my millennial offspring and let them get what they want. Not this time. I jumped and they were delighted. We had to do an exchange of one item for a larger size and customer service via email was immediate and very helpful. Won’t be our last purchase!

Great brand & excellent customer service! Always refreshing to see the customer services lives up to the brand. Well played!!

Even though the product didn't work out, the customer service was amazing.

Great company. Great clothes, great customer service.

I’ve purchased a number of items from Wax and have always been really happy, however I ordered two coats (different sizes as I wasn’t sure which would be the best fit) and neither fit quite right, so I sent them back.

However I STUPIDLY forgot to create an online return. I just randomly sent them back using the label in the box. Then, to make things worse, I lost the my tracking number that I got when I sent them back.

As this was quite a large amount of money, and all my fault, I was pretty worried. However Wax advised me to create a retrospective return and found the package in their warehouse. I received a full refund despite my stupidity.

I hugely appreciate Wax customer service for going the extra mile for me when it would have been easier not to bother and not to make the refund.

I ordered a £100 gift voucher for my son for Xmas. I realised at checkout I had not put his name anywhere so removed from basket and started again. However, it seems I, or they, did not remove, and I was charged for two vouchers; one was sent to myself. I notified them Xmas Eve and they cancelled and refunded my account at the earliest opportunity with no argument which was a great relief.

The staff were fantastic when we went into the shop in Covent Garden - we couldn't buy then due to luggage issues but they gave me the reference numbers to buy online. And the customer service when I realised I had made a mistake on my online order was superb too - sorted in a day and without any quibbles. Exemplorary....and the clothes are lovely too!

Truly first class customer service. I had messed up a return and multiple people from Wax helped me get it sorted with such care and attention and courteousness.

I had an incident with the courier but wax London after care was top notch. Looking forward to receiving my product.

I have a handful of check overshirts and absolutely love them. I love the way they loosen up as they age. Customer Service is fantastic and polite. They ship quick!

Amazing clothes and even better customer service, so responsive when I thought I’d sent back a personal voucher by accident, so helpful! Thank you

Had an issue regarding a loss item that was delivered but probably stolen without me providing a signature. Without question the team at WAX replaced the item whilst the case was being investigated. Excellent response time. This really gave me the confidence that these guys really care. Looking forward to ordering from you soon

The jumper was beautiful. I bought the wrong size first time around and have a disability- the customer service was brilliant

Excellent customer service.

I recently bought a fleece from Wax London, lured by its trendy design and claims of quality. But after just six months of light wear, the lining started to completely fall apart. I reached out to Wax London’s customer service, expecting a reputable brand to stand by their product. But instead of any form of assistance or accountability, I got the cold shoulder because I had purchased it from an online shop and not directly from their website.

This is appalling, especially given the premium price tag on their products. A quality brand should support customers no matter where the product was purchased—especially for a quality issue so soon after purchase. Wax London’s refusal to take responsibility suggests that their products are more about looks than durability or real craftsmanship. Buyer beware: save your money for a brand that stands behind what they sell.

Top notch customer service and clothes. Always get a quick reply and they were happy to resolve an issue quickly

Extremely communicative and helpful. My favorite brand

Recently purchased the Otto overshirt and was blown away by the quality. It is a really different piece, in a great way.
Love the quilted finish and the fit is spot on.
This is my second purchase and the products are very well made and delivered quickly.

Order number order #116584 of 22. of July were lost twice by their logistic partner DPD.
Logistic partner is to blame for a 1-star experience.
Wax London customer service has done and tried all they could. Item sold out during this process, so I have now a full refund coming.
..// Carsten