Wax London Reviews 

I have a Wax jacket that was given to me as a gift a while back that needed a lost press stud replacing after much wear and tear. I tried to get it mended at a local tailors but they couldn't source a matching one, suggesting instead that I asked the makers if they had a replacement.

I took his advice and Wax very kindly sourced some for me free of charge. It's not common these days to find customer service like this, but very much appreciated. My jacket will now last another few seasons - but when it does eventually bite the dust, I will be going back to them for its replacement.

I had a small issue with one of my purchases, but it was handled extremely well. Customer service was very kind and solved the issue right away. Perfect service!

I ordered two suits to see which one would fit best between the two, with the intent of returning the one that doesn't fit as well. Customer service in helping me return the one suit was top-notch - responsive, attentive to detail, and helpful. Will shop again soon!

I purchased an item from Wax and, being in the US, I was concerned if an item didn’t fit correctly the return would be a hassle. Happy to say that Wax made the exchange process effortless and I would certainly not hesitate to order from them again.

Great customer service. An item was missing in the parcel went it arrived and Wax provided a full refund (and took on the complaint with Royal Mail themselves). Very customer-first and responsive.

Items are also always great value too. Expensive compared to fast fashion but the quality is worth it.

Wax London customer service is amazing. They respond super fast and helped me with exchange an item. Even though I live in the Netherlands the process was super smooth.

Great quality clothes, fantastic customer service

Lovely shirts with great attention to detail and design.

I had a slight issue with my return (caused by my own oversight) and had to reach out to the customer care team. The speed of their replies and the time taken for a resolution exceeded my expectations.

Would highly recommend!

I love WAX london. Super product with an even better customer service! Thanks. I will buy again and I greatly recommended it!

Incredible customer service. Helpful, honest and detailed! We managed to make a good plan to try and get some suit trousers delivered in time for my wedding!

Buying with these guys is great. We had a small problem with the delivery but as soon as I emailed them they rectified the situation when it wasn't even their fault. The new items were also sent the next day. And the clothes are awesome too!

Wax London has been consistently in my rotation the last 2 years. All of their products are well made, versatile, timeless with just a touch of their "signature" flare to make it interesting.

Their Whiting Overshirt always gets me compliments from strangers asking where I got it from.

My most recent item I got from them is a crochet button down shirt. The quality and attention to detail is outstanding. My first time wearing it over the weekend I counted 6 unsolicited compliments when going about my day.

They make statements!

Excellent customer service. Great shirts .

I asked Wax London for some product advice, instantly they replied in a friendly and helpful manner, I have purchased a few products lately from the brand that are of exceptional quality for the money and look even better in my opinion than the photographs depict. A great store, product and service, highly recommended.

Super straight-forward *human* interaction dealing with Wax Customer Care team. Will definitely shop with them again.

Most excellent customer support I’ve worked with. Had zero issues with exchanges and returns. Clothing is also very high quality!

Lovely item. Had an issue with it several months after purchase and wax responded quickly to resolve it. Would purchase from them again

I love Wax! The quality of the clothes is incredible, i love the simple and elegant style, and their customer services is unmatcched.

Customer service is excellent. Unheard of response times. Talk to a real human. Resolve the issue immediately.