Wearchloe Reviews 

98
TrustScore 1.5 uit 5

1,4

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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

So disappointing. The shoes are *nothing* like the picture, and they're about a half size too small. Have emailed about a refund, but you only get a refund if the item is returned within 14 days. Th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Chinese company pretending to be British - no clue on website. Ordered one pair. The order magically turned into two pairs and they were both charged for and delivered despite the second pair being... Toon meer

Beoordeeld met 1 van de 5 sterren

This is yet another fraudulent retail company advertising on Facebook, that should be banned. They con you into believing that you’re buying good quality leather shoes at sale prices, but they’re chea... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

If only I had read the reviews before purchase. The shoes arrived eventually; and are breathtakingly horrible, nothing like advertised. The website seems UK, but it’s clearly in China. Having read the... Toon meer

Bedrijfsgegevens

Geschreven door het bedrijf

At Chloe & Liam, we design timeless pieces that combine effortless elegance with everyday practicality. Created for women who move with purpose and dress with ease.


Contactgegevens

1,4

Zeer slecht

TrustScore 1.5 uit 5

98 reviews

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3 sterren
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1 ster

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1,4

Alle reviews

(98)

20 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Overpriced AliExpress Items Sold as “Premium”

I ordered shoes from Chloe & Liam believing it was an independent brand designing “premium” fashion pieces. The product imagery and branding strongly suggested original design work. However, I later found the exact same shoes on AliExpress for under £8, confirming this is a dropshipping store, not a design-led label.

I cancelled my order within 24 hours and was told it was “on hold.” But the item was shipped before I had a chance to reply, and I was warned I would be charged a 15% “restocking fee” to stop dispatch — even though the item hadn’t shipped yet.

No business address is listed clearly on the site, and the refund/cancellation policy appears to contradict UK consumer law.

I’ve reported the store to Shopify and my bank for misleading conduct. I would not recommend this store due to the lack of transparency and unethical customer service practices.

15 juli 2025
Review zonder uitnodiging
Logo Wearchloe

Antwoord van Wearchloe

Hi Lian,
We’re sorry to hear this. We clearly state that we curate pieces from trusted suppliers. That said, your concerns are valid and we take them seriously.

We’ve reviewed your case and have reached out to ensure a fair outcome, including cancellation support.

Thanks for your feedback

Best regards,
ByChloe Team

Beoordeeld met 1 van de 5 sterren

Very Disappointed

Ordered a pair of sandals without checking any reviews. Shoes turned up several weeks later in a plastic bag not a box! The quality is a poor imitation of the images on the website. Pretty sure they are completely made of plastic and the heel is even printed to make it look like wood! Unfortunately the returns policy is also misleading and it’s looking unlikely that I’ll get any money back. Definitely would not recommend.

16 juli 2025
Review zonder uitnodiging
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Antwoord van Wearchloe

Hi Clara,
We’re really sorry to hear this. It’s clear your order didn’t meet expectations, and we understand your disappointment. We’re currently reviewing your case and have contacted you directly for a right resolution.

Thank you for your feedback,
ByChloe Team

Beoordeeld met 1 van de 5 sterren

Never again

I am trying at the moment to send shoes back at a cost to myself of £12-20 pounds to try and get a refund but I still haven't got any details to send back. Just credit or 20% back and keep the shoes which I don't want. They really make it very difficult for you if you wish to return. Keep clear of this company and save yourself the stress!

2 juli 2025
Review zonder uitnodiging
Logo Wearchloe

Antwoord van Wearchloe

Hi Sally,
We’re sorry to hear about the trouble you're experiencing. That’s not the experience we want for our customers. We’ve now followed up via email with full return instructions and will make sure this is resolved the right way.

Thank you for your patience, we’re here to help.

Best regards,
ByChloe Team

Beoordeeld met 1 van de 5 sterren

Avoid shoes stink of plastic (so not leather)…

These shoes stink of plastic so not leather as advertised. No sizes marks on shoe no stickers showing what uppers/soles are made of. I have pointed this out to them and the shoes are still listed as leather not plastic so now it is a lie not a mistake as they have chosen not to correct the listing.

They keep dragging it out offering me a discount to keep them or to return at my cost to then get a refund.

11 juli 2025
Review zonder uitnodiging
Logo Wearchloe

Antwoord van Wearchloe

Hi Emma,
We’re truly sorry for the disappointment. We take product listings and material accuracy very seriously, and we’re currently reviewing your case with our team to clarify everything.

We’ve sent you a follow-up message to resolve this properly.

Best regards,
ByChloe Team

Beoordeeld met 1 van de 5 sterren

Scam

Doing the upmost to not refund money according to website it is a scam reported to action fraud and bank DO NOT purchase anything. Left review few days back regarding quality plastic shoes! delivered bubble wrap..my consumer rights to get a refund

15 juli 2025
Review zonder uitnodiging
Logo Wearchloe

Antwoord van Wearchloe

Hi,
We’re sorry to hear you're still unhappy. We’re already in touch regarding your previous review and are working to resolve the situation promptly.
We respect your rights and are here to support you through the refund process.

Our customer care team is available, please check your messages for our latest reply.

Warmly,
ByChloe Team

Beoordeeld met 1 van de 5 sterren

Definitely a scam company

This is most definitely a scam company. The shoes I ordered took a long time to arrive & when they did they were just wrapped loosely in bubble wrap & in a plastic envelope. The quality of the shoes was nothing like the photos on the website. I foolishly had not checked where their returns were to be sent to. It is China! So the chances of getting a refund are looking very slim. I spent over £120 with this company & have been well & truly fleeced. Definitely do NOT buy.

15 juli 2025
Review zonder uitnodiging
Logo Wearchloe

Antwoord van Wearchloe

Hi Jenny,
We're very sorry you felt let down. We understand your concerns and we’re currently reviewing your case to offer a proper solution. We’re here to assist with any issue and ensure fair resolution.

Please check your inbox, we’ve reached out to make this right.

Warm regards,
ByChloe Team

Beoordeeld met 1 van de 5 sterren

Don’t get scammed!

Got scammed after buying on a whim. Shoes arrived weeks later in bubble wrap in an envelope. They are cheap looking, plasticky and not at all the quality you see in the photos. Not worth returning them as you have to email, get permission from them, then pay postage and lose 15% of the price of the shoes.

I usually check returns policy, trust pilot etc but was impulsive this time. Never again!

1 juli 2025
Review zonder uitnodiging
Logo Wearchloe

Antwoord van Wearchloe

Hi Clare,
We’re very sorry to hear this. It’s clear your experience didn’t match the standards we promise, and we take that seriously. We’ve contacted you privately to resolve this fully.

Warm regards,

ByChloe Team

Beoordeeld met 2 van de 5 sterren

So disappointing

So disappointing. The shoes are *nothing* like the picture, and they're about a half size too small. Have emailed about a refund, but you only get a refund if the item is returned within 14 days. The cost for this will be extortionate since they have to go back to China. (In a moment of true stupidity I didn't check the company's location before ordering, and they don't make this information accessible, which makes this whole experience feel pretty scammy)

Only get 2 stars as they didn't take an age to arrive. Extremely disappointed. £60 entirely down the drain :(

11 juli 2025
Review zonder uitnodiging
Logo Wearchloe

Antwoord van Wearchloe

Hi Caroline,

We're truly sorry to hear that your experience didn’t meet expectations. We understand your frustration, and we’re reviewing your case to see how we can support you further.

Please feel free to reach out again so we can assist you directly and make things right.

Warm regards,
ByChloe Team

Beoordeeld met 2 van de 5 sterren

Chinese Company - Appalling customer service

Chinese company pretending to be British - no clue on website. Ordered one pair. The order magically turned into two pairs and they were both charged for and delivered despite the second pair being cancelled. Quality adequate, not great. Many many emails have ensued. Either a credit or a 20% refund. It's a scam, keep your money or buy British.

23 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Took a while to receive my order but…

Took a while to receive my order but the waiting was worth it 100. A shame the shoes were a bit tight but a lady called Anna was very helpful and is going to send me a free coupon for as exchange with the right size. I really recommend this company. The quality of the leather and design is excellent and beautiful.

10 juli 2025
Review zonder uitnodiging
Logo Wearchloe

Antwoord van Wearchloe

Hi Susi,

Thank you so much for your lovely review. We're truly grateful for your patience and thrilled to hear that the wait was worth it for you.

We're also glad Anna was able to assist you — she and our whole team are always here to make sure you feel fully supported. It means a lot to know you appreciated the quality of the leather and design, as we put great care into every detail.

We can’t wait to see what your next purchase is.

Thank you,

ByChloe Team😊

Beoordeeld met 3 van de 5 sterren

Love the style, but....

Love the style, and the size is perfect for my narrow feet. However, finishing is poor. Very scratchy stitching on the inside where the buckle is, so tape needed. Also "vero cuoio" stamp on sole is misleading. Should be on the inside, if they are real leather.

10 juli 2025
Review zonder uitnodiging
Logo Wearchloe

Antwoord van Wearchloe

Hi Amanda,

Thank you for taking the time to share your feedback. We're truly glad to hear you loved the style and that the fit worked well for your narrow feet — that's exactly what we aim for.

We’re equally sorry to hear that some aspects of the finishing didn’t meet your expectations. Your comments regarding the inner stitching and the placement of the “vero cuoio” stamp are incredibly helpful, and we’re already forwarding them to our production team for review. We take quality and comfort very seriously, and insights like yours help us improve with every collection.

Please don’t hesitate to reach out to our customer care team — we’d love the chance to make this right for you.

Thank you again for supporting ByChloe.

Warm regards,
ByChloe Team

Beoordeeld met 1 van de 5 sterren

Poor quality and nothing like the…

Poor quality and nothing like the picture. The sizing is not right and I am not even sure that they're made of leather.

Absolute junk

Ive emailed customer services - anyone think im.getting my £65 back ?

Update. No email after this message and "customer services" say can have 20% of my money back or swap them for some other shoes from the site if I pay postage.

Absolute scammers

Final.update - refunded my money and now trying to get review deleted. Just awful

7 juli 2025
Review zonder uitnodiging

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