Wearth London Reviews 

372
TrustScore 3.5 uit 5

3,6

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Avoid. Was misled alongside others on their gift certificate resolution also. Ethical business it is not. This reflects poorly on the company which it has partnered with as well, Veo.

Beoordeeld met 5 van de 5 sterren

Wanted to find a UK Manufactured more environmentally friendly way of doing laundry and to stop using as much plastic as possible so tried small eco powder from Wearth....smells great, washing looks... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Gorgeous bag - I use it every day and it’s lovely. Earthy, sustainable jute but very light in colour with an attached interior heavy cotton drawstring bag for purses or anything else. Very happy with... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered a natural cream deodorant mini tin from Blushberry Botanicals, it arrived quickly and in minimal but lovely packaging. I've tried a few natural deodorants but this is my new favourite an... Toon meer

Bedrijfsgegevens

  1. Evenementen en entertainment

Informatie afkomstig van verschillende externe bronnen

Wearth is an online marketplace partnering with eco-friendly and ethical UK brands, making it easy for you to shop consciously.


Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

372 reviews

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4 sterren
3 sterren
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3,6

Alle reviews

(372)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Avoid

Avoid. Was misled alongside others on their gift certificate resolution also. Ethical business it is not. This reflects poorly on the company which it has partnered with as well, Veo.

17 augustus 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid!

Companies House suggests the company is in liquidation; however Wearth seems to have partnered with another Company called 'Veo'.

Unfortunately the new 'Veo x Wearth' brand says it will not honour existing gift cards/credit, despite boasting that: "If you were a customer of Wearth you can now continue shopping at Veo".

Dubious, dishonest behaviour. Avoid!

4 augustus 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Website down and can't redeem my voucher for Wearth London

I have a voucher for Wearth London to use (a present from my company). Their website says they are taking a temporary break. Emails to the address they cite for queries come back undeliverable. Have they run off with my credit? The company is still active on Companies House but how can I redeem the lost credit?

20 mei 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Zero stars

Zero stars. Ordered a wooden Christmas tree at the end of December 2022, payment taken (over £300!) nothing received! Website now says taking a break and existing orders will still be made but contact email does not work, tried to message on IG but had no response.

11 mei 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Taken a payment of over £50 for…

Taken a payment of over £50 for subscriptions for which no products have been received after 6 weeks. Website now says "Temporarily Closed" which has been the case for at least 6 weeks and no response to emails. Will probably have another payment taken and no products received as no way to manage subscriptions...absolutely horrendous!!

17 april 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I did not receive my item

I did not receive my item. All emails sent were ignored by Wearth. Currently taking further action to get my money back

3 januari 2023
Review zonder uitnodiging
Logo Wearth London

Antwoord van Wearth London

Hi Greg, thank you for your feedback, I'm so sorry for the delay in our response, it is very busy our end. As you also left a review on reviews.co.uk I now have your order number. We are so sorry to hear that your item hasn't arrived. The brand shipped it the day after you ordered on 4th January. I have sent you an email with the Royal Mail tracking, which is still pending and will only update once delivered. I have contacted the brand for an update and to ask if I can issue a refund to you and will be in touch by email as soon as I've heard back from them. Kind regards, Ginny.

Beoordeeld met 5 van de 5 sterren

Best phone case ever!

Layout of website makes it a quick and easy process. Love the focus of sustainability. Product is high quality and shipping was fast. Would recommend site and product to a friend.

18 januari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience!

Really good quality items, and it's an added bonus that all products are kind to the planet and to humans. Will definitely be a regular customer! Great items and fantastic service!

26 november 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Awful service and wait times

Ordered on the 5th December , product is still showing as not dispatched. Sent two emails and still not had an update I want to cancel my order now and place it with a company who can actually deliver. My advice would be order from elsewhere

19 december 2022
Review zonder uitnodiging
Logo Wearth London

Antwoord van Wearth London

Hi Sarah, we are very sorry to hear this. We are currently up to date on customer emails. Please can you kindly share your order number so that I can trace your emails and your order and provide you with an update? I look forward to hearing from you shortly. Kind regards, Ginny.

Beoordeeld met 1 van de 5 sterren

Dire customer service, delivery takes up to a month…

Ordered from Wearth on 16 November - no update since and no product has arrived. Followed up with customer service and not had any response. Don’t bother with this retailer unless you don’t mind incredibly slow service.

16 november 2022
Review zonder uitnodiging
Logo Wearth London

Antwoord van Wearth London

Hi Amanda, thank you for your feedback. We are very sorry to hear that you haven't received your order. Please can you kindly share your order number so that I can locate it and investigate our end? We sincrerely apologise for any inconvenience caused. Kind regards, Ginny.

Beoordeeld met 1 van de 5 sterren

zero stars, nothing but disappointment.

If I could give this company zero stars I would. I placed my order on the 24th November and hadn’t heard anything about shipping. I emailed the company and got told different information on the email than website for working days. After waiting longer for my order still nothing and had to email them again and got told they’d chase up the order but then heard nothing again. My order finally arrived looking nothing like the picture and no update from the company on my previous email. Can’t express my disappointment enough and would not recommend shopping from here.

13 december 2022
Review zonder uitnodiging
Logo Wearth London

Antwoord van Wearth London

Hi Indya, thank you for your feedback. Firstly, it states on the product listing - 'Please allow 5-7 making days (working days) plus a further 2-3 days for delivery. Shipped via 2nd class post'. That is in total 10 working days which is what you were informed by my colleague Laura on 5th December. I'm sorry however that it took longer than that for you to receive the order (13 working days). I see that you confirmed receiving it on 13th December. We are sorry to hear that you are disappointed with the item. I can't see any further correspondence from you after that date to say that you weren't happy with the item. Please kindly forward this to hello@wearthlondon.com for the attention of Ginny and I will investigate this further for you. We are very sorry for any inconvenience caused. Kind regards, Ginny.

Beoordeeld met 5 van de 5 sterren

Would 100% recommend to everyone

Would 100% recommend to everyone! I use Wearth regularly when looking for gifts as well as treating myself! Lovely website, gorgeous products, good delivery and obviously my favourite thing is everything is eco friendly / sustainable!!

7 december 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Damaged item, difficult to get refund

The parcel was delivered and left outside in the rain and therefore damaged. Obviously this was not the company's fault but I had paid Delivery I took pictures and contacted customer service. Communication was good but it has been difficult to get a resolution. Numerous emails have been sent. Finally it was decided I could return the item, which I did not heard anything else and fed up of contacting the company.

23 oktober 2022
Review zonder uitnodiging
Logo Wearth London

Antwoord van Wearth London

Hi Kirsti, thank you for your feedback. I'm so sorry to hear this. I can see that the query had been closed in error, as it hadn't been resolved. I have gone back to the brand to ask if they received your return. I will send an email to you once I've heard back from them. We are very sorry for the inconvenience caused. Kind regards, Ginny.

Beoordeeld met 1 van de 5 sterren

No customer service.

No customer service.
Multiple daily emails.
Unsubscribe and Manage Email facilities don't work.
Flimsy ecological credentials.

1 december 2022
Review zonder uitnodiging
Logo Wearth London

Antwoord van Wearth London

Hi there, thank you for your feedback. May I ask if you have contacted us via hello@wearthlondon.com? We are more than happy to help you with any concerns you have. We send out 2-3 emails per week maximum, we don't send out daily emails. If you wish to unsubscribe from the mailing list, that is fine. Please email us and we shall sort that out for you. Kind regards, Ginny.

Beoordeeld met 1 van de 5 sterren

Very disappointed in my interaction…

Very disappointed in my interaction with this company. Poor communication, poor delivery and inability to respond to emails asking for a refund. Definitely would not use them again.

29 november 2022
Review zonder uitnodiging
Logo Wearth London

Antwoord van Wearth London

Hi John, thank you for your feedback and for your patience. I was under the impression from the brand that they had contacted you directly regarding your order. I have followed up with the brand again today and I am waiting to hear back from them regarding your refund. I will be in touch shortly by email. We are very sorry for any inconvenience caused. Kind regards, Ginny.

Beoordeeld met 5 van de 5 sterren

Fantastic company

I've purchased a number of gifts from Wearth and have always been really impressed with the quality of the items and the customer service. Would highly recommend.

7 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lovely birthday present for a tea…

Lovely birthday present for a tea enthusiast! I bought this for my friend and she absolutely loved it, the packaging was lovely and the gift wrapping was adorable. She especially loved that it was caffeine free and she said all the flavours were amazing.

20 augustus 2022
Review zonder uitnodiging

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